We waited about ten minutes in the drive through. It was sooo worth it!!! We got two double cheese burgers and a small fry the burgers are huge and delicious and they are not skimpy on the fries. There was even sauces already in the bag, I didn’t even have to ask for it!!! Great place to get some greasy yummy food!!!
Atmosphere: 5
Food: 5
Service: 5
anonymous
Do not eat at Zips by the Cable Bridge. Management only cares about money, not their employees or customers. They often don’t schedule closers for the drive-thru, so the place is a disaster when the morning crew comes in. Employees are treated like garbage, and managers constantly talk trash about customers behind their backs.
Daniela, in particular, is extremely unprofessional. She gives customers attitude when things don’t go her way, and raises her voice at employees. Many times when helping a customer she’d be yelling at someone in the back, making the whole situation awkward for both staff and customers.
The management is unorganized, unprofessional, and it really shows. Save your money and eat somewhere else.
Atmosphere: 1
Food: 1
Service: 1
Steven Kinne
Best burgers in town!
Atmosphere: 5
Food: 5
Service: 5
AJ S
The food is okay but considering the price, a little underwhelming. Wish it were a little cleaner and more organized. Staff was friendly and helpful.
Atmosphere: 2
Food: 2
Service: 4
John R Gould
Great food!!!
Atmosphere: 5
Food: 5
Service: 5
Bryan Fife
Food sucks not only that their customer service is shit they are rude and inconsiderate they don’t know how to talk to their customers do better with customer service…. don’t treat me like I’m bothering you
Atmosphere: 1
Food: 2
Service: 1
Matthew Crossley
The tables are disgusting. There is grime built up on the edges and surface. Every table is slightly sticky. Seems like everything in the customer area needs a good deep cleaning.
I have been a life long fan of Zips and this location in particular. I will check back occasionally in hopes I can change this review.
Charmaine Rampey
Stopped in to grab a papa Joe and a shake. First off, the menu board in the drive through needs to be replaced, you can barely read half of it. Second, I watched the person who handed me my order grab an unwrapped straw with her bare hands and dropped it in my bag. 3rd, the cherry shake I ordered was anything but cherry. It kinda tasted like cough syrup but had like a cinnamon taste to it. I think maybe too much syrup. And lastly, someone orders a burger that can be messy and your too cheap to give a napkin or 2. As much as I paid for the burger and a small shake, $18, I would expect a damn napkin! So disappointed that this place has declined.
Food: 3
Service: 2
mallori dorrego
I can not believe how insanely expensive this place has gotten! $12 for a burger and thats only the burger, its an added $7.25 for a SMALL combo. Absolutely ridiculous
Atmosphere: 2
Food: 2
Service: 5
Chimpa Tacho
I'm done with fast food expensive and it's cheap you're better off eating at this place I mean pretty much the same price but you actually get some good burgers here
I only rated a little higher because there are a few nicer people there. Most of them seem annoyed . They're also out of everything or just don't sell a lot of things specifically at this location. No lemonade , milk, fry sauce , etc . Really sad used to be one of my favorites disappointed I ruined that memory by trying to come back
Atmosphere: 5
Food: 1
Service: 2
Joshua Ludwig
The food seemed to be burnt
Atmosphere: 1
Food: 1
Service: 1
FlamingDeadCat
Came in for the first time, didn't realize I would be filling up on fries before eating my burger. Cool place, looks like it was time traveled from the 90's. Will come again
Marcie Wallinger
This is a 15 dollar burger meal I just picked up from Zips Kennewick…taste like a chard grill and basically has no condiments when I asked for everything… if that’s everything, I’ll keep my 15 bucks, floss the burnt char out of my teeth and will never return here again. Small fry that burger and a small drink… I’ll lay 15 bucks everyday.. it’s not the price it’s the disgusting burger that I paid good money for and it is gross
We waited about ten minutes in the drive through. It was sooo worth it!!! We got two double cheese burgers and a small fry the burgers are huge and delicious and they are not skimpy on the fries. There was even sauces already in the bag, I didn’t even have to ask for it!!! Great place to get some greasy yummy food!!!
Atmosphere: 5
Food: 5
Service: 5
Do not eat at Zips by the Cable Bridge. Management only cares about money, not their employees or customers. They often don’t schedule closers for the drive-thru, so the place is a disaster when the morning crew comes in. Employees are treated like garbage, and managers constantly talk trash about customers behind their backs.
Daniela, in particular, is extremely unprofessional. She gives customers attitude when things don’t go her way, and raises her voice at employees. Many times when helping a customer she’d be yelling at someone in the back, making the whole situation awkward for both staff and customers.
The management is unorganized, unprofessional, and it really shows. Save your money and eat somewhere else.
Atmosphere: 1
Food: 1
Service: 1
Best burgers in town!
Atmosphere: 5
Food: 5
Service: 5
The food is okay but considering the price, a little underwhelming. Wish it were a little cleaner and more organized. Staff was friendly and helpful.
Atmosphere: 2
Food: 2
Service: 4
Great food!!!
Atmosphere: 5
Food: 5
Service: 5
Food sucks not only that their customer service is shit they are rude and inconsiderate they don’t know how to talk to their customers do better with customer service…. don’t treat me like I’m bothering you
Atmosphere: 1
Food: 2
Service: 1
The tables are disgusting. There is grime built up on the edges and surface. Every table is slightly sticky. Seems like everything in the customer area needs a good deep cleaning.
I have been a life long fan of Zips and this location in particular. I will check back occasionally in hopes I can change this review.
Stopped in to grab a papa Joe and a shake.
First off, the menu board in the drive through needs to be replaced, you can barely read half of it.
Second, I watched the person who handed me my order grab an unwrapped straw with her bare hands and dropped it in my bag.
3rd, the cherry shake I ordered was anything but cherry. It kinda tasted like cough syrup but had like a cinnamon taste to it. I think maybe too much syrup.
And lastly, someone orders a burger that can be messy and your too cheap to give a napkin or 2. As much as I paid for the burger and a small shake, $18, I would expect a damn napkin!
So disappointed that this place has declined.
Food: 3
Service: 2
I can not believe how insanely expensive this place has gotten! $12 for a burger and thats only the burger, its an added $7.25 for a SMALL combo. Absolutely ridiculous
Atmosphere: 2
Food: 2
Service: 5
I'm done with fast food expensive and it's cheap you're better off eating at this place I mean pretty much the same price but you actually get some good burgers here
Restaurantji Recommends
Great food and great service every time!
Atmosphere: 5
Food: 5
Service: 5
I only rated a little higher because there are a few nicer people there. Most of them seem annoyed . They're also out of everything or just don't sell a lot of things specifically at this location. No lemonade , milk, fry sauce , etc . Really sad used to be one of my favorites disappointed I ruined that memory by trying to come back
Atmosphere: 5
Food: 1
Service: 2
The food seemed to be burnt
Atmosphere: 1
Food: 1
Service: 1
Came in for the first time, didn't realize I would be filling up on fries before eating my burger. Cool place, looks like it was time traveled from the 90's. Will come again
This is a 15 dollar burger meal I just picked up from Zips Kennewick…taste like a chard grill and basically has no condiments when I asked for everything… if that’s everything, I’ll keep my 15 bucks, floss the burnt char out of my teeth and will never return here again. Small fry that burger and a small drink… I’ll lay 15 bucks everyday.. it’s not the price it’s the disgusting burger that I paid good money for and it is gross
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