I have been here 4 times and each time the drive through is incredibly slow. Like, one time it literally took a half hour. Another time I reversed out of the drive through line because it took so long.
I’ve been here 4 times out of necessity. I will not make that mistake again. Today I ordered an impossible burger and they put BACON on my vegetarian burger. I’ve been a vegetarian for 20 years. I even saw the screen show that they had selected “add bacon.” I made sure that they understood I did not want bacon. And yet, there is bacon on my food that I will not be eating.
Oh, and there is never anyone inside that would explain the delay. They just seem incredibly understaffed.
Atmosphere: 1
Food: 1
Service: 1
Irene Strickland
Like what happen, 😲 it's like wow 🤯 where there heck the 🍔🍟 🥓, it was so small, we won't be going back,
Atmosphere: 2
Food: 1
Service: 2
Drewg1021 Gordon
Took 20 minutes food gave me food poisoning And really dirty
Atmosphere: 1
Food: 1
Service: 1
Brandon Carter
I'm not sure why Burger King hires the kind of people they do, or if they're just treated so poorly that they're miserable. I've always preferred Burger King, and an impossible whopper quickly became one of my favorite alternatives when it was released.
However, as the quality of customer service has gone down over the years, I'm finding it to not be worth it anymore. I can't even count on both hands anymore the number of times I've pulled up to a Burger King drive-thru in recent years and heard "what do you want.", at multiple locations. But at this one, my order is almost never right, which is disappointing because I only order when I'm really craving it. I like to add one of the Hershey's pies onto my meal too, but don't bother doing that here because apparently they don't know how to actually give it to you, just charge you for it. I've looked past it every time, but I don't think I can anymore. The cost is too much for the low level of customer service, and their attempts at repairing these issues.
Atmosphere: 1
Food: 2
Service: 1
Scottishlion_1
We ordered the Maple Bourbon BBQ Whopper. Received a thin burger patty with a thin strip of processed bacon and sauce. Very disappointed, done with fast food restaurants. Sticking to food trucks from now on!!! Not going back
Food: 3
Michael Seager
We pulled up to the drive thru and were asked to wait a minute. Not a big deal.
5 minutes later when no one asked for our order, I said hello again was told it will be a little bit because they are short staffed. 5 more minutes later no one still wasn’t helping.
As we drove off and pulled next to the drive thru window, there were at least 4 workers standing by the front counter. I guess one in drive thru, one in front counter, one on sandwiches, and one on fries is too hard.
Service: 1
Batcat Kitty
This particular Burger King continues to outshine the other's in the surrounding area!
Food presentation and quality has always been at the top of the list here. No matter what menu choices I've made, There's no comparison.
The breakfast croissants stand high and fluffy and there's a satisfying amount of egg as well as a thicker sausage patty and cheese.
A far cry from the shrunken, flattened barely there breakfast croissants I've received at other BK restaurants.
The inside is clean and pleasant. Customer service is both professional and friendly as well as being on top of anything you order including anything you may need or want to go with it!
I don't know how Burger King is still offering their menu items and coupon deals at such affordable prices but I must say I'm grateful and send out a big Thank You of appreciation overall!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Ring, Whopper with Cheese snd Bacon, French Fries, Chicken Nuggets, Flame Grilled Beef, Original Chicken Sandwich
석향숙
It was good.
Atmosphere: 5
Food: 5
Service: 5
Kim Harris
Good service. I got the Wednesday meal.
Atmosphere: 4
Food: 4
Service: 5
cocopufer
This is the worst burger king of all. I waited 45 mins trapped in the drivethough, although they had a full staff. My food was ice cold absolutely inedible. This particular location consistently is dirty, slow, and weird. I will never be back, just like my 42$.
Be prepared to wait 5 minutes in line for a medium coffee only to be told that you have to wait a additional 5 minutes for them to make it
Brandon McKinney
Terrible experience. Ordered 3 items ahead in the app and nothing was ready when I got there. After waiting 15 minutes I ended up getting cold, dry and chewy hamburgers. Just terrible. Almost inedible. Won’t be doing business here again. Based on all the awful reviews here with zero responses, it seems obvious that the owner and manager couldn’t care less.
Atmosphere: 1
Food: 1
Service: 1
Tommy Tucker
Just left the burger King on yelm and college street. Normally the food is hot out of the bag but to the food was cold and the service even worst.we actually had to warm the burgers to include the kid meal burger in the microwave. You raised the prices, you need to raise your level of customer service and the quality of your food as well. I have preferred BK over Mcdonald but after today I will be going to another fast good restaurant
Atmosphere: 1
Food: 1
Service: 1
Elena Palmas
Easily the worst Burger King location in the area. It’s fast food so you can’t expect a lot so that’s really saying something. One thing you can always guarantee besides a wait or 15-30mins to order, even if their is one car ahead, is that they will park you. I swear I could order a soda here and they would park me. I worked here as a kid and I get drive time is importante but if I am ordering and waiting another 10mins to make it to the window how do you not have an order of fries cooked? Just save your time and go down the road to hawks bk. Also crazy how they always tell people to park in the handicap spot. What if actual handicapped people need them ?
Carol Chatwood
Waited 10 minutes and they hadn't even taken my order yet. I drove thru alright - not going to put up with this lack of customer service, lack of staffing, whatever. My time is more precious than waiting on you people. See ya - going elsewhere.
***SLOWEST DRIVE THROUGH EVER***
I have been here 4 times and each time the drive through is incredibly slow. Like, one time it literally took a half hour. Another time I reversed out of the drive through line because it took so long.
I’ve been here 4 times out of necessity. I will not make that mistake again. Today I ordered an impossible burger and they put BACON on my vegetarian burger. I’ve been a vegetarian for 20 years. I even saw the screen show that they had selected “add bacon.” I made sure that they understood I did not want bacon. And yet, there is bacon on my food that I will not be eating.
Oh, and there is never anyone inside that would explain the delay. They just seem incredibly understaffed.
Atmosphere: 1
Food: 1
Service: 1
Like what happen, 😲 it's like wow 🤯 where there heck the 🍔🍟 🥓, it was so small, we won't be going back,
Atmosphere: 2
Food: 1
Service: 2
Took 20 minutes food gave me food poisoning And really dirty
Atmosphere: 1
Food: 1
Service: 1
I'm not sure why Burger King hires the kind of people they do, or if they're just treated so poorly that they're miserable. I've always preferred Burger King, and an impossible whopper quickly became one of my favorite alternatives when it was released.
However, as the quality of customer service has gone down over the years, I'm finding it to not be worth it anymore. I can't even count on both hands anymore the number of times I've pulled up to a Burger King drive-thru in recent years and heard "what do you want.", at multiple locations. But at this one, my order is almost never right, which is disappointing because I only order when I'm really craving it. I like to add one of the Hershey's pies onto my meal too, but don't bother doing that here because apparently they don't know how to actually give it to you, just charge you for it. I've looked past it every time, but I don't think I can anymore. The cost is too much for the low level of customer service, and their attempts at repairing these issues.
Atmosphere: 1
Food: 2
Service: 1
We ordered the Maple Bourbon BBQ Whopper. Received a thin burger patty with a thin strip of processed bacon and sauce. Very disappointed, done with fast food restaurants. Sticking to food trucks from now on!!!
Not going back
Food: 3
We pulled up to the drive thru and were asked to wait a minute. Not a big deal.
5 minutes later when no one asked for our order, I said hello again was told it will be a little bit because they are short staffed. 5 more minutes later no one still wasn’t helping.
As we drove off and pulled next to the drive thru window, there were at least 4 workers standing by the front counter. I guess one in drive thru, one in front counter, one on sandwiches, and one on fries is too hard.
Service: 1
This particular Burger King continues to outshine the other's in the surrounding area!
Food presentation and quality has always been at the top of the list here. No matter what menu choices I've made, There's no comparison.
The breakfast croissants stand high and fluffy and there's a satisfying amount of egg as well as a thicker sausage patty and cheese.
A far cry from the shrunken, flattened barely there breakfast croissants I've received at other BK restaurants.
The inside is clean and pleasant. Customer service is both professional and friendly as well as being on top of anything you order including anything you may need or want to go with it!
I don't know how Burger King is still offering their menu items and coupon deals at such affordable prices but I must say I'm grateful and send out a big Thank You of appreciation overall!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Ring, Whopper with Cheese snd Bacon, French Fries, Chicken Nuggets, Flame Grilled Beef, Original Chicken Sandwich
It was good.
Atmosphere: 5
Food: 5
Service: 5
Good service. I got the Wednesday meal.
Atmosphere: 4
Food: 4
Service: 5
This is the worst burger king of all. I waited 45 mins trapped in the drivethough, although they had a full staff. My food was ice cold absolutely inedible. This particular location consistently is dirty, slow, and weird. I will never be back, just like my 42$.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Be prepared to wait 5 minutes in line for a medium coffee only to be told that you have to wait a additional 5 minutes for them to make it
Terrible experience. Ordered 3 items ahead in the app and nothing was ready when I got there. After waiting 15 minutes I ended up getting cold, dry and chewy hamburgers. Just terrible. Almost inedible. Won’t be doing business here again. Based on all the awful reviews here with zero responses, it seems obvious that the owner and manager couldn’t care less.
Atmosphere: 1
Food: 1
Service: 1
Just left the burger King on yelm and college street. Normally the food is hot out of the bag but to the food was cold and the service even worst.we actually had to warm the burgers to include the kid meal burger in the microwave. You raised the prices, you need to raise your level of customer service and the quality of your food as well. I have preferred BK over Mcdonald but after today I will be going to another fast good restaurant
Atmosphere: 1
Food: 1
Service: 1
Easily the worst Burger King location in the area. It’s fast food so you can’t expect a lot so that’s really saying something. One thing you can always guarantee besides a wait or 15-30mins to order, even if their is one car ahead, is that they will park you. I swear I could order a soda here and they would park me. I worked here as a kid and I get drive time is importante but if I am ordering and waiting another 10mins to make it to the window how do you not have an order of fries cooked? Just save your time and go down the road to hawks bk.
Also crazy how they always tell people to park in the handicap spot. What if actual handicapped people need them ?
Waited 10 minutes and they hadn't even taken my order yet. I drove thru alright - not going to put up with this lack of customer service, lack of staffing, whatever. My time is more precious than waiting on you people. See ya - going elsewhere.
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