Cold Stone Creamery
1350 Marvin Rd NE A, Lacey
(360) 456-3640
Recent Reviews
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Best ice cream I ever ate Great flavors
This place never fails to put a smile on my son's face. Sweet memories are made here. Thanks again as always!
Atmosphere: 5
Food: 5
Service: 5
came in tonight and one of the girls working had the worst customer service i’ve ever experienced in my entire life. i asked for a flavor and she said “you can have it but i don’t think you’d want it…” and proceeded to mix around the melted ice cream in the case. she then walked up to her coworker and whispered in her ear, made my ice cream, and went to cash me out. keep in mind she never told me my total, the only words she said were “military?” and “receipt?” as i left i said “have a good night” and she didn’t say a word just made a rude face. don’t go here. the ice cream sucks and the employees are even worse! :)
Atmosphere: 1
Food: 1
Service: 1
Little one wanted ice cream, so I ordered a gotta have it to share through door dash because I had surgery and can’t drive. They ripped me off tonight. Made a smaller size and just put the cup inside the right size cup.
Atmosphere: 2
Food: 4
Service: 1
Came in on 11/27 at 2pm said hi to the woman working - she said nothing back so I walked out. Poor customer service will not be rewarded by me.
Atmosphere: 1
Food: 1
Service: 1
I have never seen anyone move so slow, much less 3 people move that slow. I felt like I was at the DMV in Zootopia. We ordered 4 like it ice creams, 2 of them were the same thing. But the time the 4th was handed to us the other 3 were melted. Probably didn't help that the ice cream in the case was already melting. Anyway whatever they are smoking must be good.
Atmosphere: 3
Food: 3
Service: 1
I love the birthday batter ice cream. I can’t find anywhere else. I wish I knew where it is.
Atmosphere: 5
Food: 5
Service: 5
Always love coldstone. Wish they would make more waffle bowls because they always sell out.
Atmosphere: 4
Food: 5
Service: 4
Love Coldsone! When my dad was alive we’d go there for ice cream to celebrate our birthdays which were a day apart. I haven’t been since he passed 10 years ago but am grateful for DoorDash to bring memories back! ❤️❤️❤️
Atmosphere: 5
Food: 5
Service: 5
The workers here stay with attitudes just beware of teens that will talk about you while they’re making your ice cream.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
It was so good and that had super good service it was just good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cotton Candy, Cake, Strawberry
Amazing service and helpful suggestions from Caylee R!
Atmosphere: 5
Food: 5
Service: 5
We felt rushed, and the ice cream and shake we got did not taste good and the waffle chips were stale. We won’t be back.
Atmosphere: 2
Food: 1
Service: 2
Thank you ?
Atmosphere: 5
Food: 5
Service: 5
My crew member was the best I’ve EVER had here!
Caylee R
She’s wonderful
Dietary restrictions: Blah
Kid-friendliness: Yeah
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
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