I went to order my usual I am a regular customer so much so that various employees know my order without me asking at this point. However, the rude girl from the Ruddle store with the dark curly hair was there and some new girl with a loose hair everywhere was there. The girl with loose hair (tie it back around food) was making my food and she was not mindful of food safety. I had to ask her to change her gloves before touching my food after she touched garbage. Then she crushed my food with a container and I asked her to remake the food and she said no. Then I asked for my money back, and she and the rude girl with dark curly hair said I was wasting food. I repeatedly asked for my money back and they did nothing but argue with me and it became yelling. They were yelling at me. And I just repeatedly monotone asked for my money back. I stated that I'm a regular and then they called the manager and I said to do that on their own time and to give me my money back immediately. I explained that not providing a product and taking money is theft and that I should call the police. Then they told me they would call the police because I was trespassing when they never even asked me to leave. This Subway took my money and never provided food and this is how they treat a loyal regular customer. Don't eat here... The employees don't know Sanitation and they will openly rob you! I think the saddest part is that even a loyal customer gets treatment like this. I hope management and the owner know well enough to value customers and fire employees that yell at customers and rob them.
Anthony Ryan
Order the Ultimate BMT footlong and they didn’t add the more toppings I order for online. Asked for more spinach and cucumber but got the normal or even less than that. The other toppings look very little too. Also seeing past reviews this is something they do to people often if you order online. I got it remade but still pretty upset about it.
Atmosphere: 1
Food: 5
Service: 1
Little Hammer Handyman LLC
This place is clean, and Lillian and Suri are awesome sandwich artists! Thanks team!
Atmosphere: 5
Food: 5
Service: 5
Champ
Everytime I go in, I leave a tip for the employees. Service is fast, Employees are nice Food is great My favorite is meatball marinara.
Atmosphere: 5
Food: 5
Service: 5
Marc Strix
I usually order online and these sandwich makers are amazing!!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Boss
Sydney S
One of the only goods thing about this subway is that they allow you to use the coupons. The staff is friendly, and orders are always done on time. The biggest issue I have is how inconsistent their sandwiches are. If you order extra tomatoes today, you'll probably get them, but if you order tomorrow then you should expect no tomatoes on your sandwich. I only use the app to order, so I can use the coupons so I am not seeing my sandwich made infront of me.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Oven Roasted Turkey
Michael Scott
The staff at this Subway were super friendly and offered a few upgrades, which was also nice. They even waited for me to run out and grab a few dollars because I forgot my wallet!
I wanted to get a combo deal but the employee there told me it's "online only" now?! What in God's name?! Just to be clear it's not this employee that I'm mad at if that's the reality of the situation but if that's the case then why? Seems like a completely arbitrary policy change designed to bait-and-switch people that aren't aware of it. Also fix your soda machine. Tried getting a sprite and it did not work at all. Tried getting a cherry coke and it was straight up water so I got a regular coke instead. There's also weird pink stuff encrusting the drain. My problem is not with the regular employees (who are great.) My problem is with management and the franchise owner who need to get their heads out of where it doesn't shine
Atmosphere: 1
Food: 3
Service: 4
Dalette Knight
Walked in .....no one in front & someone yelled from the back, "Do you know what you want?" I replied, "yes, that is why we're here." After a time two of them were horsing around & I said thank you for your service & prepared to leave...they waved from the back & said, "Have a good day. " Needless to say we will never return. So sad for the owners because they probably lose customers often.
Ken
Ordered a 12" The Boss from Uber Eats. What arrived was an abomination of a sandwich. Not only was it a 6" instead, but it barely had any meat, no mozzarella, cold melted provolone, and all the wrong ingredients. 2 and a half tiny meatballs on this thing. It tasted terrible. $18.
I have ordered here twice now. I usually use the one in roy, but the online system is down. This location in yelm is horrible they don't care, they are slow. I shouldn't have to wait 45 min for an online order!
Atmosphere: 1
Food: 1
Service: 1
Dexter Mitchell
Extremely rude employees. I had an order for pick up. Got there and asked for a drink cup for the drink I ordered, was told I didn’t order one when it was clearly on the receipt, got home and my sandwich was made with the wrong sauce, I called in and was told by someone on the phone that I was mistaken and if I come back they will show me that they used the right sauce.
Atmosphere: 1
Food: 2
Service: 1
A P (A P)
Used the Subway app to order a Roast Beef "No Bready Bowl" from this location on 4820 Yelm Hwy. Cost was $13.79 before tax. I have attached a picture of the abomination which was created and a picture of what you will see on the app when ordering the same bowl. Notice the meat proportions (or lack thereof). Also, the gentleman who made the salad put MAYO on the bowl. Who puts mayo on a protein bowl? You can't make this level of incompetence up. It's either complete ignorance to Subway standards or blatantly intentional. I haven't decided.(-2 stars for poor food preparation)Additionally, the order was marked as "ready" on the app. Typically, one would associate the word "ready" as meaning the ordered item was completed, bagged, and ready for pickup. This was not the case. Instead, after arriving, the order wasn't even in the process of being made. We had to wait while the seemingly disgruntled worker made the bowl. I'm no detective, but I'm guessing his attitude directly translates into his delivery.(-1 star for false reporting on the app and attitude)There is one saving grace to this store. I have been here several times before. The other workers are friendly and get the order right. There was a younger gentleman working with the older gentleman who was polite unlike his counterpart.We brought this concern up to Corporate. Their answer was for us to send them our physical address so they could snail mail (i.e. USPS) us some coupons. In the age of email, AI, and virtual reality you would think they could email a coupon or something. Nope. Snail mail.We will be cautious using this location for future sustenance needs. We did go to another Subway later in the week and their delivery was on point and more in line with the picture from the website/app.2/5 stars. You can do better Subway on 4820 Yelm Hwy.
Atmosphere: 3
Food: 2
Service: 2
Michael Johnson
Horribly overcharged for 2 sandwiches that were made wrong, rude impatient employees, charged me 45 bucks for 2 foot longs, bread tastes stale
Atmosphere: 3
Food: 1
Service: 1
William Cannon
Ordered food for our group after a long day, received toasted sandwiches untoasted with frowny faces on all of our sandwiches...won't eat at this location again.
I went to order my usual I am a regular customer so much so that various employees know my order without me asking at this point. However, the rude girl from the Ruddle store with the dark curly hair was there and some new girl with a loose hair everywhere was there. The girl with loose hair (tie it back around food) was making my food and she was not mindful of food safety. I had to ask her to change her gloves before touching my food after she touched garbage. Then she crushed my food with a container and I asked her to remake the food and she said no. Then I asked for my money back, and she and the rude girl with dark curly hair said I was wasting food. I repeatedly asked for my money back and they did nothing but argue with me and it became yelling. They were yelling at me. And I just repeatedly monotone asked for my money back. I stated that I'm a regular and then they called the manager and I said to do that on their own time and to give me my money back immediately. I explained that not providing a product and taking money is theft and that I should call the police. Then they told me they would call the police because I was trespassing when they never even asked me to leave. This Subway took my money and never provided food and this is how they treat a loyal regular customer. Don't eat here... The employees don't know Sanitation and they will openly rob you! I think the saddest part is that even a loyal customer gets treatment like this. I hope management and the owner know well enough to value customers and fire employees that yell at customers and rob them.
Order the Ultimate BMT footlong and they didn’t add the more toppings I order for online. Asked for more spinach and cucumber but got the normal or even less than that. The other toppings look very little too. Also seeing past reviews this is something they do to people often if you order online. I got it remade but still pretty upset about it.
Atmosphere: 1
Food: 5
Service: 1
This place is clean, and Lillian and Suri are awesome sandwich artists! Thanks team!
Atmosphere: 5
Food: 5
Service: 5
Everytime I go in,
I leave a tip for the employees.
Service is fast,
Employees are nice
Food is great
My favorite is meatball marinara.
Atmosphere: 5
Food: 5
Service: 5
I usually order online and these sandwich makers are amazing!!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Boss
One of the only goods thing about this subway is that they allow you to use the coupons. The staff is friendly, and orders are always done on time. The biggest issue I have is how inconsistent their sandwiches are. If you order extra tomatoes today, you'll probably get them, but if you order tomorrow then you should expect no tomatoes on your sandwich. I only use the app to order, so I can use the coupons so I am not seeing my sandwich made infront of me.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Oven Roasted Turkey
The staff at this Subway were super friendly and offered a few upgrades, which was also nice. They even waited for me to run out and grab a few dollars because I forgot my wallet!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie, Veggie Patty, Rotisserie-Style Chicken, Oven Roasted Turkey
I wanted to get a combo deal but the employee there told me it's "online only" now?! What in God's name?! Just to be clear it's not this employee that I'm mad at if that's the reality of the situation but if that's the case then why? Seems like a completely arbitrary policy change designed to bait-and-switch people that aren't aware of it. Also fix your soda machine. Tried getting a sprite and it did not work at all. Tried getting a cherry coke and it was straight up water so I got a regular coke instead. There's also weird pink stuff encrusting the drain. My problem is not with the regular employees (who are great.) My problem is with management and the franchise owner who need to get their heads out of where it doesn't shine
Atmosphere: 1
Food: 3
Service: 4
Walked in .....no one in front & someone yelled from the back, "Do you know what you want?" I replied, "yes, that is why we're here." After a time two of them were horsing around & I said thank you for your service & prepared to leave...they waved from the back & said, "Have a good day. " Needless to say we will never return.
So sad for the owners because they probably lose customers often.
Ordered a 12" The Boss from Uber Eats. What arrived was an abomination of a sandwich. Not only was it a 6" instead, but it barely had any meat, no mozzarella, cold melted provolone, and all the wrong ingredients. 2 and a half tiny meatballs on this thing. It tasted terrible. $18.
Food: 1
Restaurantji Recommends
I have ordered here twice now. I usually use the one in roy, but the online system is down. This location in yelm is horrible they don't care, they are slow. I shouldn't have to wait 45 min for an online order!
Atmosphere: 1
Food: 1
Service: 1
Extremely rude employees. I had an order for pick up. Got there and asked for a drink cup for the drink I ordered, was told I didn’t order one when it was clearly on the receipt, got home and my sandwich was made with the wrong sauce, I called in and was told by someone on the phone that I was mistaken and if I come back they will show me that they used the right sauce.
Atmosphere: 1
Food: 2
Service: 1
Used the Subway app to order a Roast Beef "No Bready Bowl" from this location on 4820 Yelm Hwy. Cost was $13.79 before tax. I have attached a picture of the abomination which was created and a picture of what you will see on the app when ordering the same bowl. Notice the meat proportions (or lack thereof). Also, the gentleman who made the salad put MAYO on the bowl. Who puts mayo on a protein bowl? You can't make this level of incompetence up. It's either complete ignorance to Subway standards or blatantly intentional. I haven't decided.(-2 stars for poor food preparation)Additionally, the order was marked as "ready" on the app. Typically, one would associate the word "ready" as meaning the ordered item was completed, bagged, and ready for pickup. This was not the case. Instead, after arriving, the order wasn't even in the process of being made. We had to wait while the seemingly disgruntled worker made the bowl. I'm no detective, but I'm guessing his attitude directly translates into his delivery.(-1 star for false reporting on the app and attitude)There is one saving grace to this store. I have been here several times before. The other workers are friendly and get the order right. There was a younger gentleman working with the older gentleman who was polite unlike his counterpart.We brought this concern up to Corporate. Their answer was for us to send them our physical address so they could snail mail (i.e. USPS) us some coupons. In the age of email, AI, and virtual reality you would think they could email a coupon or something. Nope. Snail mail.We will be cautious using this location for future sustenance needs. We did go to another Subway later in the week and their delivery was on point and more in line with the picture from the website/app.2/5 stars. You can do better Subway on 4820 Yelm Hwy.
Atmosphere: 3
Food: 2
Service: 2
Horribly overcharged for 2 sandwiches that were made wrong, rude impatient employees, charged me 45 bucks for 2 foot longs, bread tastes stale
Atmosphere: 3
Food: 1
Service: 1
Ordered food for our group after a long day, received toasted sandwiches untoasted with frowny faces on all of our sandwiches...won't eat at this location again.
Atmosphere: 3
Food: 1
Service: 1
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