McDonald's
16320 Bothell Everett Hwy, Mill Creek
(425) 745-6650
Recent Reviews
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Updated thier play area, which is kept my kids entertained for a bit but not a big climbing structure that they were hoping for. Not a fan personally of the new modern play areas.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Big Mac, Large Fry, Sausage Biscuit with Egg
It is 10pm Jan14,
I just wanted my cookies warmed up, not only did she complain talking about “they are fresh cookies” while i felt them hard as a rock. She then turned around, talking disrespectful in spanish. I was mature enough to stay quiet. Just because I’m black doesn’t mean i don’t speak spanish, stop hiring disrespectful people, you work at mcdonald’s.
Atmosphere: 1
Food: 1
Service: 1
This McDonald’s location is generally speaking pretty nice overall in terms of the exterior of the building as well as the interior. It’s a pretty clean restaurant all things considered, and the food is of decent quality. I have yet to have any negative experiences overall in terms of placing an order at this location minus one time where their systems were down and they were having issues. This location did not turn off their mobile order placement, and they were still allowing mobile orders to come through despite their system issues. I had placed an order using the only good discount code that I had in the McDonald’s app, and if you know anything about the McDonald’s app, if you have to cancel your order and get a refund – you unfortunately don’t get refunded the use of the discount code. You have to wait a full day to use the code again. Most of the time, you only have one or two good codes in the McDonald’s app at any given point in time and the rest of them are pretty useless. I arrived to the location and I had spent a sizable amount of money which was about $20 in terms of my order size and they informed me that their systems were down but from the get-go, the employee that I spoke with, seemed a little bit agitated for some reason, even though I was very polite and respectful. When I told them that I just had the information in the app instead, and maybe they could make the order for me, the employee got even more upset and started being rude to me in response. When I said that I was disappointed because I had to get a refund now since they wouldn’t accept the order, another employee came over the intercom and was speaking over the other employee and was yelling at me to get out of the drive-through and leave. I did not hassle them and I left, that was definitely the worst experience I’ve had at any McDonald’s in terms of customer service. I’m an autistic person and I try to avoid altercation overall, I definitely did not try to agitate the employees in anyway. I had just been a little bit disappointed, and honestly sad that I had had to wait that much time to get a refund again when just the day prior, I had the same experience at a different restaurant in terms of having to get a refund. I have had a poor experiences with the staff on other occasions, I regularly pick up DoorDash and Uber eats orders from this location, typically in the morning time, and the staff members are always very adamant about confirming the order – in front of them – which is fine, but sometimes they can be a little bit moody about it. Definitely not polite staff, but it is a clean location with a nice environment and great food in terms of the quality. in terms of the order turnover time, I cannot complain about that at all – they are very quick in general with providing orders for DoorDash and Uber eats and I never have to wait longer than five minutes typically. Their drive-through times are very reasonable as well and they are not a slow location.
Atmosphere: 4
Food: 4
Service: 2
Great McDonald's, has some hiccups. Making double cheeseburgers with only 1 slice of cheese(which is called a McDouble, not a double cheeseburger). Being able to review each order from the app would be great too.
Atmosphere: 5
Food: 4
Service: 4
I ordered one apple pie & one holiday pie, they gave me 2 apple pies, and I ordered medium ice latte, but gave me small, and they insist it’s correct size. My kids eat McDonald every week, I ordered medium ice latte all the time, bad service! We will avoid this location.
Atmosphere: 1
Food: 1
Service: 1
Awesome experience
About 50% of the time they forget to put everything you ordered in the bag. This happens here constantly. Always double-check your order before you drive off
And after 20 minutes of digging around their website, I still couldn’t figure out where to report the problem
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Big Mac, Mcdouble, Egg Mcmuffin, French Fries
11/25/25 - 8am and they are closed again?? This location can’t stay open??
Closed?? Placed a mobile order and found out later I had to go through drive through or walk in, can’t both are closed too Would have been nice of the app to let me know the location was closed. SMH
Atmosphere: 1
Food: 1
Service: 1
GREAT 👍
Atmosphere: 5
Food: 5
Service: 5
Great service! Every time I come here staff is always welcoming. This is my go to McDonalds!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
It was okay.
Atmosphere: 3
Food: 4
Service: 3
Great location. Come here frequently for my diet cokes. Issues have happened in the past with orders but they always make it right when I bring it up to them.
Atmosphere: 5
Food: 5
Service: 5
I’ve legit been waiting 2 hours for my order and I called and asked nicely for an update and the lady on the phone just hung up on me. A girl just wants her meal and to watch Halloween movies. I still haven’t gotten it btw
Thank you 😁
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mcdouble, French Fries, Large Fry, Crispy Chicken Sandwich
Worst service I have ever experienced.I know this is mcdonald's but this place sucks
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