Papa Johns Pizza
15704 Mill Creek Blvd, Mill Creek
(425) 379-6262
Recent Reviews
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It’s a good grab and go pizza. Just quick and a mediocre pizza. Nothing super special about it but it’s a good slice. Usually our go to for last minute dinner option. Staff has always been nice when we go in.
Atmosphere: 4
Food: 4
Service: 5
My pizza was undercooked. I called to see if I could come back and some girl named Meadow answered the phone…. Completely rude. Did not offer me a replacement and questioned my concern. This is not the first time I have a bad experience with this worker. I used to enjoy coming here. Will no longer be coming back.
Atmosphere: 1
Food: 1
Service: 1
I ordered a Garden Fresh Veggie pizza, but when I got home it was missing some veggie toppings, and the toppings that were included were extremely light and mostly confined to the center of the pizza. It looked more like a cheese pizza rather than a Garden Fresh Veggie pizza.
I called the store and spoke with the manager, Kieana, who stated they are running low on vegetables due to the holidays and are rationing toppings on pizzas. She indicated this is their policy and did not seem to understand why this was an issue to me. She further highlighted I was the first one to call about this. When I suggested they should stop selling a pizza they cannot properly make, she responded they can't do that as they are in the business of selling pizzas...
The interaction was handled unprofessionally and arrogantly. No refund or compensation was offered, nor did I ask for one. Nor I desire one at this point.
I believe it is more important for other potential customers to be aware of the rationing practice at Papa John's.
After this experience, they have definitely lost a regular long-term customer!
Atmosphere: 3
Food: 1
Service: 1
I have ordered from this location twice now and twice they have messed up my pizza
Orders take too long and there weren't any other orders to say they were delayed because of it, I don't recommend it.
Atmosphere: 1
Food: 1
Service: 1
This location loves to fast track the app and say the order is ready but upon picking up they’ll say it’s in the oven it’ll be another 20 minutes. Don’t recommend
Atmosphere: 1
Food: 1
Service: 1
Absolutely worst customer service ever!!
Do not waste your time and money!
This place is absolutely and completely disgusting. I walked out without even picking up my order as they were making everything with their bare hands.
Atmosphere: 1
Food: 1
Service: 1
I ordered pizza and the girl at the front counter was rude..kept rolling her eyes like i was bothering her.
I don’t understand why they hire people who have no work ethic.
Just stay home girl and learn how to treat customers.
Atmosphere: 1
Food: 1
Service: 1
7/20/25
Rude new manager! Threw away my pizza because I asked for it well done of course it wasn't cooked right. I asked if he could put it back in the oven for a few more minutes he threw it in the trash. The new manager was the cook he says they don't do well done here.
I won't be coming back.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Foods good but the illiterate guy who took my order, made my experience bad I was trying to order pasta, and he didn’t understand what I meant and tried saying they didn’t have it and I had to explain what pasta was to him and then I finally got my order, correct
Atmosphere: 2
Food: 4
Service: 1
Great customer service
Atmosphere: 5
Food: 5
Service: 5
Absolutely amazing staff and excellent food. They will always make sure you are completely happy with your order. The atmosphere is great highly recommend.
I placed an order on papajohns apps for carry out on 5/3. I walked into Rude and overworked people. Maybe manager doesn’t handle his busy dinner time with 3 other pizza maker helpers. They lost my order and asking for different amount to pay… i showed them my phone to get correct total. But that dude was raising his voice at me in very stressed out appearance… maybe that is his way getting thru his busy dinner rush everyday in pizza carry out and delivery business.
Ordered online, came to store for pickup, the lady spent 20 min trying to figure what being ordered, given order #, store name, name, etc. At the end, the pizza just sits on pick up shelf that she didn’t bother take a look, what a terrible experience, hire someone who can really do the job instead.
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