Had the worst customer service experience I’ve ever encountered with a Taco Bell employee at store #035313 in Monroe WA. Whilst in the drive through and attempting to make an order, the employee made the choice to play a game with my order cutting me off before I could finish saying each item, and then following each item up with a myriad of questions for each item (Beef, chicken or steak? Sourcream? Tomatoes? Make it spicy? Is that everything? ) in a rushed paced. She did this for EVERY menu item I ordered- once at the window, her and another staff member were laughing hysterically. I have a short video as well of the final items we added to our order. I have never been to a Taco Bell where I felt so disrespected and like I was an annoyance for coming to an establishment. Since she could see I wasn’t amused, she then proceeded to say “Oh I put some of my food in when I was taking your order and I kept looking over at it.” When I didn’t laugh, she said “Oh, I thought it was funny” and slowly closed the window.
While waiting for our food, we could hear the staff member proceed with this “game” to the cars behind us. I’m really understanding that people want to make their job fun, but to do it at the expense of the customer is in bad taste. I won’t be visiting this location again.
Atmosphere: 1
Food: 4
Service: 1
John Hansel
Nasty cold food
Atmosphere: 1
Food: 1
Service: 1
Cory Osborne
Very nice and clean location. I accidentally ordered at the incorrect store on the app, I have done this before, and other locations have been very rude about it.
Adrian at the front was really nice about it and fulfilled my order. I love that kind of customer service!
Atmosphere: 5
Food: 5
Service: 5
John Summers
Just wanting to shout out the Hispanic lady who I believe is the manager. Anytime I’ve ever had a mistake happen in here. The store is prompt to fix it. Today I try to order on the app and you get a free midnight Baja blast, but it wouldn’t let me. I went into the store and she just gave me the soda. Then, when I got back out to the car, I noticed that he gave me the wrong burrito I ordered. So I went back inside and they quickly made me a new burrito and let me keep the one they gave me. I’ve had a few mistakes from them before, and they’ve always been so kind and easy to take care of it. No questions asked. That’s all customer service and big chains should run their store. It’s rare these days that you get kind, polite people. She’s very kind and all the employees were also very nice. Thank you for the great service. It is appreciated.
Atmosphere: 5
Food: 4
Service: 5
Joe Olin
Great service!
dschubba69
Staff was super friendly which is a nice change of pace. Clean and food was exactly like a TacoBell
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Taco, Quesadilla
Meghan
Shayla is INCREDIBLE! So friendly, service on point. BEST customer service I have seen. I will come back just to see her. Give this girl a raise for her representation of you company, advertising the Taco bell app and more.
I literally do not know Shayla before this, and I know line I should like a friend Maki g a review for a friend.... but this is real.
That smile, that friendliness is rare. It's 1 am and thats wild
Service: 5
Mark Fegler
If the lady that was taking your order, would shut up and listen to you and not cut you off mid sentence you might get the order right the first time... Can't Stand even going there anymore
Devon Crawford
Synthia needs retrained. Stop interrupting customers trying to upgrade their food, and not getting the food they are trying to order right. Listening to the customer is important.
Food: 5
Service: 1
Nelson Rucker
Horrible customer service. Lady taking orders was incredibly rude. I get it though it's hard to find good help these days.
Got our delivery order wrong then were rude to us, even though we just called to let them know and then we had to go pick up the stuff they didn’t put in our order.
Ira Moser
Quick service, and courteous, helpful staff.
Atmosphere: 5
Food: 5
Service: 5
Shauna Toretto
Can be a lengthy wait. Orders are fairly accurate. Good habit to check before you leave! Friendly staff.
Atmosphere: 3
Food: 4
Service: 3
Braden Devey
Usually just do drive-thru but order is always right and workers are usually polite
Had the worst customer service experience I’ve ever encountered with a Taco Bell employee at store #035313 in Monroe WA. Whilst in the drive through and attempting to make an order, the employee made the choice to play a game with my order cutting me off before I could finish saying each item, and then following each item up with a myriad of questions for each item (Beef, chicken or steak? Sourcream? Tomatoes? Make it spicy? Is that everything? ) in a rushed paced. She did this for EVERY menu item I ordered- once at the window, her and another staff member were laughing hysterically. I have a short video as well of the final items we added to our order.
I have never been to a Taco Bell where I felt so disrespected and like I was an annoyance for coming to an establishment. Since she could see I wasn’t amused, she then proceeded to say “Oh I put some of my food in when I was taking your order and I kept looking over at it.” When I didn’t laugh, she said “Oh, I thought it was funny” and slowly closed the window.
While waiting for our food, we could hear the staff member proceed with this “game” to the cars behind us.
I’m really understanding that people want to make their job fun, but to do it at the expense of the customer is in bad taste. I won’t be visiting this location again.
Atmosphere: 1
Food: 4
Service: 1
Nasty cold food
Atmosphere: 1
Food: 1
Service: 1
Very nice and clean location. I accidentally ordered at the incorrect store on the app, I have done this before, and other locations have been very rude about it.
Adrian at the front was really nice about it and fulfilled my order. I love that kind of customer service!
Atmosphere: 5
Food: 5
Service: 5
Just wanting to shout out the Hispanic lady who I believe is the manager. Anytime I’ve ever had a mistake happen in here. The store is prompt to fix it. Today I try to order on the app and you get a free midnight Baja blast, but it wouldn’t let me. I went into the store and she just gave me the soda. Then, when I got back out to the car, I noticed that he gave me the wrong burrito I ordered. So I went back inside and they quickly made me a new burrito and let me keep the one they gave me. I’ve had a few mistakes from them before, and they’ve always been so kind and easy to take care of it. No questions asked. That’s all customer service and big chains should run their store. It’s rare these days that you get kind, polite people. She’s very kind and all the employees were also very nice. Thank you for the great service. It is appreciated.
Atmosphere: 5
Food: 4
Service: 5
Great service!
Staff was super friendly which is a nice change of pace. Clean and food was exactly like a TacoBell
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Taco, Quesadilla
Shayla is INCREDIBLE!
So friendly, service on point. BEST customer service I have seen. I will come back just to see her. Give this girl a raise for her representation of you company, advertising the Taco bell app and more.
I literally do not know Shayla
before this, and I know line I should like a friend Maki g a review for a friend.... but this is real.
That smile, that friendliness is rare. It's 1 am and thats wild
Service: 5
If the lady that was taking your order, would shut up and listen to you and not cut you off mid sentence you might get the order right the first time... Can't Stand even going there anymore
Synthia needs retrained. Stop interrupting customers trying to upgrade their food, and not getting the food they are trying to order right. Listening to the customer is important.
Food: 5
Service: 1
Horrible customer service. Lady taking orders was incredibly rude. I get it though it's hard to find good help these days.
Service: 1
Restaurantji Recommends
Got our delivery order wrong then were rude to us, even though we just called to let them know and then we had to go pick up the stuff they didn’t put in our order.
Quick service, and courteous, helpful staff.
Atmosphere: 5
Food: 5
Service: 5
Can be a lengthy wait. Orders are fairly accurate. Good habit to check before you leave! Friendly staff.
Atmosphere: 3
Food: 4
Service: 3
Usually just do drive-thru but order is always right and workers are usually polite
Atmosphere: 4
Food: 5
Service: 5
Shayla was amazing! Monroe location
Atmosphere: 5
Food: 5
Service: 5
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