The food is usually good. Sometimes it isn't fresh, though.
MIchelle luippold
It is what it is. Fast food, better than most. Fast , bland and predictable.
al allan
Fish & waffle fries
Michelle Tate
I live 30 min away from this Carl Jr’s in a small rural town. I happened to be in town for an appointment and ordered ahead using the app so I could pick up my food on my way back out of town. My food was ready when I got there making for a seamless transition on my way home. I get home and find out that my ENTIRE order is wrong. I ordered 2 famous star meals, one burger WITHOUT CHEESE (because my daughter is allergic to dairy), no tomatoes and no onion. The other one for me was as is. I get 2 burgers WITH CHEESE, and one with bacon. Both have onion, both have no tomato. Mind you, I had driven 30 min and had gotten home before I discovered this.
I called up the restaurant to let them know they messed up my order and wanted to know how they could make it right. I had spent $35 at their establishment… and online order that was SPECIFIC! I was told that I would only be able to get a refund if I brought the burger back in to the restaurant as they don’t do refunds on online orders or over the phone. Now I have worked a few food jobs in my day and I KNOW they just throw the food away that they take back and count it as waste. I told them I was willing to send pictures, but I was NOT going to spend 30 min driving back into town for them to throw a hamburger away and then give me my money back on my card when they can do that from a distance. And I wasn’t going to hang onto the burger for several weeks until I was back in town again.
I know the customer isn’t always right, but they SEVERELY SCREWED UP and I want everyone to know the lousy customer service I got from this restaurant.
Angela Sherwood
I cant ever seem to get a clean burger that I don't have to wipe off the excessive amount of sauce and that isn't falling apart. The Burgers are great when they're actually put together nicely.
Loren Williams
Very very slow. Not helpful either.. Had to go inside after waiting outside in the line to get my food.
Dana Rowan
Typical fast food
Angelica Tellez
Took 30+ min just to get 2 things ! Unbelievable
Djehe Dhdhejr
I decided to go to Carl’s Jr this evening and had a great experience excellent customer service the store was very clean. These two young men helped me out they were very respectful. The food was hot and fresh I highly recommend this Carl’s Jr I will definitely have to come by again.
Shane Flemens
They were so nice, My favorite Carl's Junior I have ever been to..Food was great..Thanks, register lady
We went through the drive through and Austin one of the employees was very polite and friendly and provided us with excellent customer service. Wish there were more people like him. Thank you Austin from Moses Lake.
Felicia Stephens
This was a great place to eat. Their food was delicious and they provides excellent customer service. One employee Austin, went out of his way and came and asked us how our food was and if we needed anything else. Thank you Austin!
Michael Herrera
Excellent service, wonderful employees,the store was clean,stocked, and immy order was perfect,thank you for such amazing experience with you guys today 10/10 highly recommend
Patrick Hector
Closes at 10
Silvia
I was expecting more but awful service, the bathrooms were dirty and had no toilet paper. The hasbrowns were soggy with a BUNCH of oil not even cooked all the way, for the price payed it was not worth it at ALL.
The food is usually good. Sometimes it isn't fresh, though.
It is what it is. Fast food, better than most. Fast , bland and predictable.
Fish & waffle fries
I live 30 min away from this Carl Jr’s in a small rural town. I happened to be in town for an appointment and ordered ahead using the app so I could pick up my food on my way back out of town. My food was ready when I got there making for a seamless transition on my way home. I get home and find out that my ENTIRE order is wrong. I ordered 2 famous star meals, one burger WITHOUT CHEESE (because my daughter is allergic to dairy), no tomatoes and no onion. The other one for me was as is. I get 2 burgers WITH CHEESE, and one with bacon. Both have onion, both have no tomato. Mind you, I had driven 30 min and had gotten home before I discovered this.
I called up the restaurant to let them know they messed up my order and wanted to know how they could make it right. I had spent $35 at their establishment… and online order that was SPECIFIC! I was told that I would only be able to get a refund if I brought the burger back in to the restaurant as they don’t do refunds on online orders or over the phone. Now I have worked a few food jobs in my day and I KNOW they just throw the food away that they take back and count it as waste. I told them I was willing to send pictures, but I was NOT going to spend 30 min driving back into town for them to throw a hamburger away and then give me my money back on my card when they can do that from a distance. And I wasn’t going to hang onto the burger for several weeks until I was back in town again.
I know the customer isn’t always right, but they SEVERELY SCREWED UP and I want everyone to know the lousy customer service I got from this restaurant.
I cant ever seem to get a clean burger that I don't have to wipe off the excessive amount of sauce and that isn't falling apart. The Burgers are great when they're actually put together nicely.
Very very slow. Not helpful either.. Had to go inside after waiting outside in the line to get my food.
Typical fast food
Took 30+ min just to get 2 things ! Unbelievable
I decided to go to Carl’s Jr this evening and had a great experience excellent customer service the store was very clean. These two young men helped me out they were very respectful. The food was hot and fresh I highly recommend this Carl’s Jr I will definitely have to come by again.
They were so nice, My favorite Carl's Junior I have ever been to..Food was great..Thanks, register lady
Restaurantji Recommends
We went through the drive through and Austin one of the employees was very polite and friendly and provided us with excellent customer service. Wish there were more people like him. Thank you Austin from Moses Lake.
This was a great place to eat. Their food was delicious and they provides excellent customer service. One employee Austin, went out of his way and came and asked us how our food was and if we needed anything else. Thank you Austin!
Excellent service, wonderful employees,the store was clean,stocked, and immy order was perfect,thank you for such amazing experience with you guys today 10/10 highly recommend
Closes at 10
I was expecting more but awful service, the bathrooms were dirty and had no toilet paper. The hasbrowns were soggy with a BUNCH of oil not even cooked all the way, for the price payed it was not worth it at ALL.
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