What a great team. I love stopping here for lunch on my deliveries. So much meat freshly sliced not shiny sitting in a container
Justin Thomas
My favorite sandwich place in town!
Chris TeBeau
Wow, that was a bad sandwich... and $20 too...
Chris Ausler
I first discovered Jersey Mike's in Newcastle about three years ago. The sandwich was amazing and the customer service was great. Recently some of the customer service has not been the same and I have taken note of that. Most of the employees are very polite and normally offer a welcoming greeting as soon as you walk in the door. Just to be clear, the reason I gave a rating of only one star had nothing to do with the food, but with the customer service that I have received. Not long ago I came in and was paying for my meal with a twenty dollar bill that I will admit, looked a little worn because I had held it in my hand balled up for a little while. To make a long story short, the employee helping me refused to accept the money because he said it looked fake to him. A different employee came over and completed the transaction. A few weeks later when the employee realized that I was indeed a regular customer, he apologized to me and things have been fine with him since. The thing that really upsets me the most was somehow I ended up with a card for a free sub that I paid $5.00 for that I was told had already been redeemed and they refused to accept it. I explained that I have many cards because I supported the month of giving and I always hand the card over to the cashier when I pay. I was accused of trying to deliberately use an old card over again which was crazy since for one, I had several cards that I had purchased, and two, I could easily afford to pay for my sandwich without any coupon if necessary. I feel that the situation could have been handled better and was very embarrassing for me. That on top of the fake money insult is why I am making this post, not to mention that they forgot to make one of my sabwiches. In closing, Kevin did a great job calming me down and explaining his take on the matter. I simply used a different card and got my sandwiches. He also refused to give me back the card that he said had already been used so that I could take it up with the place I believe I purchased it at. Overall, service may not be the greatest, but the food is.
Cherise Cervantes
Great sandwiches and the staff are friendly and fast.
Spn Ship
Excellent customer service
Karly Tsang
Online ordered a bowl for pickup and when I arrived they were still working on it. Not a big deal, I sat and waited for my order to be ready. I saw the guy behind the counter picking out cheese from the meat and taking the meat and putting it on a bowl. That bowl turned out to be mine, and when I got home my entire bowl and the cover and everything inside my bag was covered in oil. On initial inspection of the bowl, I thought there was no lettuce but after opening it, I saw there was a very very thin layer of lettuce on the bottom. The meat wasn’t cut up very well and looked like a pile of slop and also forgot the pepperoni. A little disappointed, as I have had better experiences at other jersey mikes location.
Atmosphere: 2
Food: 2
Service: 2
Scott Linenberger
Consistently under staffed which results in long waits, hurried workers and frequently incorrect orders. Food is fine, but they always seem to be desperately trying to keep up.
Food: 5
Service: 1
Recommended dishes: Chipotle Cheese Steak, Cookie
J L
Great food and service. Had the club supreme which was really delicious. When in doubt get your sandwich Mike's way, can't really go wrong with it.
Atmosphere: 5
Food: 5
Service: 5
Jihoon L
Great food and service. Had the club supreme which was really delicious. When in doubt get your sandwich Mike's way, can't really go wrong with it.
Great food and service. Had the club supreme which was really delicious. When in doubt get your sandwich Mike's way, can't really go wrong with it.
Megathron 87
This jersey mikes location never disappoint me this the fourth time going here the bread taste crunchy all the time I went there and the chicken and beef taste good too lol
Atmosphere: 3
Food: 4
Service: 4
Debbie S
This new castle location is ALWAYS the best over the years. The people they have working there are always above and beyond in their service attitude.
Atmosphere: 5
Food: 5
Service: 5
Klactoveedsedstene
The best subs that I’ve been able to find around north Puget Sound. I turned my whole family of non-sandwich eaters into lovers of Jersey Mike’s.
Atmosphere: 5
Food: 5
Service: 5
Ryan A
Every jersey mikes needs a person like the guy with the long hair here. Awesome job.
What a great team. I love stopping here for lunch on my deliveries. So much meat freshly sliced not shiny sitting in a container
My favorite sandwich place in town!
Wow, that was a bad sandwich... and $20 too...
I first discovered Jersey Mike's in Newcastle about three years ago. The sandwich was amazing and the customer service was great. Recently some of the customer service has not been the same and I have taken note of that. Most of the employees are very polite and normally offer a welcoming greeting as soon as you walk in the door. Just to be clear, the reason I gave a rating of only one star had nothing to do with the food, but with the customer service that I have received. Not long ago I came in and was paying for my meal with a twenty dollar bill that I will admit, looked a little worn because I had held it in my hand balled up for a little while. To make a long story short, the employee helping me refused to accept the money because he said it looked fake to him. A different employee came over and completed the transaction. A few weeks later when the employee realized that I was indeed a regular customer, he apologized to me and things have been fine with him since. The thing that really upsets me the most was somehow I ended up with a card for a free sub that I paid $5.00 for that I was told had already been redeemed and they refused to accept it. I explained that I have many cards because I supported the month of giving and I always hand the card over to the cashier when I pay. I was accused of trying to deliberately use an old card over again which was crazy since for one, I had several cards that I had purchased, and two, I could easily afford to pay for my sandwich without any coupon if necessary. I feel that the situation could have been handled better and was very embarrassing for me. That on top of the fake money insult is why I am making this post, not to mention that they forgot to make one of my sabwiches. In closing, Kevin did a great job calming me down and explaining his take on the matter. I simply used a different card and got my sandwiches. He also refused to give me back the card that he said had already been used so that I could take it up with the place I believe I purchased it at. Overall, service may not be the greatest, but the food is.
Great sandwiches and the staff are friendly and fast.
Excellent customer service
Online ordered a bowl for pickup and when I arrived they were still working on it. Not a big deal, I sat and waited for my order to be ready. I saw the guy behind the counter picking out cheese from the meat and taking the meat and putting it on a bowl. That bowl turned out to be mine, and when I got home my entire bowl and the cover and everything inside my bag was covered in oil. On initial inspection of the bowl, I thought there was no lettuce but after opening it, I saw there was a very very thin layer of lettuce on the bottom. The meat wasn’t cut up very well and looked like a pile of slop and also forgot the pepperoni. A little disappointed, as I have had better experiences at other jersey mikes location.
Atmosphere: 2
Food: 2
Service: 2
Consistently under staffed which results in long waits, hurried workers and frequently incorrect orders. Food is fine, but they always seem to be desperately trying to keep up.
Food: 5
Service: 1
Recommended dishes: Chipotle Cheese Steak, Cookie
Great food and service. Had the club supreme which was really delicious. When in doubt get your sandwich Mike's way, can't really go wrong with it.
Atmosphere: 5
Food: 5
Service: 5
Great food and service. Had the club supreme which was really delicious. When in doubt get your sandwich Mike's way, can't really go wrong with it.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great food and service. Had the club supreme which was really delicious. When in doubt get your sandwich Mike's way, can't really go wrong with it.
This jersey mikes location never disappoint me this the fourth time going here the bread taste crunchy all the time I went there and the chicken and beef taste good too lol
Atmosphere: 3
Food: 4
Service: 4
This new castle location is ALWAYS the best over the years. The people they have working there are always above and beyond in their service attitude.
Atmosphere: 5
Food: 5
Service: 5
The best subs that I’ve been able to find around north Puget Sound. I turned my whole family of non-sandwich eaters into lovers of Jersey Mike’s.
Atmosphere: 5
Food: 5
Service: 5
Every jersey mikes needs a person like the guy with the long hair here. Awesome job.
Atmosphere: 5
Food: 5
Service: 5
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