Parking is a nightmare. I'm a farmer style bum kind of person and when I go into most Starbucks I don't feel comfortable and this one was average. But when I asked about the refills the worker told me no when I know that I do. So I was just really surprised on the hard know and I had to explain to them that Starbucks membership and refills are only $0.55 otherwise. And I just left I didn't want to hang out it's kind of crowded today. Pup cup for the win
Atmosphere: 3
Food: 3
Service: 3
Sindi Tracey
Around Christmas 2024, I ordered a Chai Tea in the drive through. When my husband was given the drink and he handed it to me, the lid was not secure and the Chai spilt all over me, in my purse and on my coat. I talked with the store immediately because I suffered a burn to my right forearm. Eva, who works at the store said, "we have a problem with the lids fitting and corporate office is aware of it". No manager was on duty, no one with authority.
Jonathan, the manager finally came back and filed a claim for me with the only number Starbucks provides to customers. Months later, the problem is still not resolved. Jonathan gave me Annie's phone number. She is the district manager. She assured me that she would help me. She said she had put calls into the Seattle office to call me. No one ever has called me still months later from the Corporate office. Annie has stopped returning my phone calls or answering my text messages. She did not care and frankly, did nothing to help me. She is a poor example of a district manager in my opinion.
I just read the article where Mr. Garcia in California was awarded 50M by a jury. Of course my injury was nothing like his but I do deserve to be compensated for Starbucks errors. They tried to blame the whole matter on me saying, "once you leave the drive through, the drink is your problem". They have outsourced all of the customer calls to the Philippines so you can imagine how that is to deal with. Monica L. was assigned to my case. She disappeared for 2+ months. Her solution was to add $200.00 to my gold card. I was never looking for free drinks. Finally, four months later she has agreed to pay the $80.00 dry cleaning bill for my shirt, coat and purse that was filled with Chai Tea. Nothing for the burn. In fact, both Monica and Annie asked me to have my attorney contact them. Rather than sort this matter out, they want to talk with my attorney who is not involved.
Starbucks it absolutely terrible to deal with if there is an issue they simply do not care. Annie Mead has let me down and lied repeatedly to me. Monica L. in the Philippines is non-effective and does not care and has not treated me fairly.
After reading the news article, I think I should contact the attorney name who got this significant judgement for Mr. Garcia. Starbucks has a lot of issues now, as posted on the news. One would think that a small issue like mine could be handled by a local Starbucks manager who cares. Aftercall, the Corporate office for Starbucks is in Seattle.
I can assure you that if If do get legal counsel involved, Starbucks will have to pay because Eva admitted fault with the lids and Annie also confirmed that with the store directly.
Starbucks failed to exercise ordinary care on his own behalf and that their own negligence and carelessness contributed to the spill, which took place in the Newcastle Commons Starbucks where no one cares. We all have had lots of hot drinks and do not get burned.
At some point, Starbucks will take responsibility for their mistakes and own up to injuring customers. Also, my hope is that they get good management over seeing the restaurant. Some unlike Annie Mead who cares about customers and wants to help them when injured in their facility.
I gave a one star, not four. Their software is changing my rating. They are not four stars
Donald Mavindidze
Coffee hhmmmmm????
Atmosphere: 3
Food: 2
Service: 3
David Chong
It’s your regular Starbucks, parking is an issue here and lobby is full often. But the service usually on par.
Atmosphere: 3
Food: 3
Service: 3
mahesh micra
Recently moved to new castle, so started visiting this coffe shop as its nearby, I almost never got my drink how i ordered/asked, its always something missing or not well made, i never feel a consistent experience in this store.
kathleen zyskowski
Worst Starbucks ever! Lots of confusion, baristas just sit drinks on counter without mentioning what/who and were horribly backed up at 11:30 on Saturday Feb 1 2025
Claire Drawe
Dietary restrictions: You no longer have to pay an up charge for alternative milks which I think is one of the best changes that Starbucks has made in a long time
Parking: There are only about 10 spots total in this lot and some of them are reserved for other businesses. There is a larger parking lot across the street and paid street parking in the neighborhood.
Wheelchair accessibility: This is a wheelchair accessible building however, sometimes the tables and chair set up could make it difficult to navigate a wheelchair through the space
Atmosphere: 4
Food: 3
Service: 3
yun
We were ordering drinks at Starbucks, and even though we didn’t say ‘iced,’ we confirmed between us by saying ‘hot, hot, hot’ three times while ordering. But she served it iced. We didn’t really mind the iced drink, but as we were leaving, I wanted to give feedback, so I said, ‘We ordered it hot, but you served it iced.’ She just stared at me as if to say, ‘So what?’ Among all the Starbucks staff I’ve encountered, this one was by far the rudest. She didn’t apologize until I kept staring, and only then, in a completely insincere voice, said, ‘Sorry about that.’ That was it. This was my first terrible experience at Starbucks. Thanks.
Atmosphere: 2
Food: 3
Service: 1
Assylkhan A
Good service
Atmosphere: 5
Food: 5
Service: 5
Jennifer Shackleton
Great place great coffee and drinks. Friendly service.
I went here today, the staff were nice and the food was good, just that my Strawberry Crème Frappuccino tasted a bit off. One time I even got a purplish Strawberry Frappuccino and it looked really gross. Other than that, food and drinks were delicious!
Atmosphere: 5
Food: 4
Service: 5
Kayla B
Pump up that sweetness on the Venti refresher but still really good
Atmosphere: 4
Food: 4
Service: 4
pearl lopez
Person in drive thru said something that was took to my offensive disrespectful
Nate
I'm disappointed that despite being the first in line, Barista Enara declined to take my order before anyone else.
Parking is a nightmare. I'm a farmer style bum kind of person and when I go into most Starbucks I don't feel comfortable and this one was average. But when I asked about the refills the worker told me no when I know that I do. So I was just really surprised on the hard know and I had to explain to them that Starbucks membership and refills are only $0.55 otherwise. And I just left I didn't want to hang out it's kind of crowded today. Pup cup for the win
Atmosphere: 3
Food: 3
Service: 3
Around Christmas 2024, I ordered a Chai Tea in the drive through. When my husband was given the drink and he handed it to me, the lid was not secure and the Chai spilt all over me, in my purse and on my coat. I talked with the store immediately because I suffered a burn to my right forearm. Eva, who works at the store said, "we have a problem with the lids fitting and corporate office is aware of it". No manager was on duty, no one with authority.
Jonathan, the manager finally came back and filed a claim for me with the only number Starbucks provides to customers. Months later, the problem is still not resolved. Jonathan gave me Annie's phone number. She is the district manager. She assured me that she would help me. She said she had put calls into the Seattle office to call me. No one ever has called me still months later from the Corporate office. Annie has stopped returning my phone calls or answering my text messages. She did not care and frankly, did nothing to help me. She is a poor example of a district manager in my opinion.
I just read the article where Mr. Garcia in California was awarded 50M by a jury. Of course my injury was nothing like his but I do deserve to be compensated for Starbucks errors. They tried to blame the whole matter on me saying, "once you leave the drive through, the drink is your problem". They have outsourced all of the customer calls to the Philippines so you can imagine how that is to deal with. Monica L. was assigned to my case. She disappeared for 2+ months. Her solution was to add $200.00 to my gold card. I was never looking for free drinks. Finally, four months later she has agreed to pay the $80.00 dry cleaning bill for my shirt, coat and purse that was filled with Chai Tea. Nothing for the burn. In fact, both Monica and Annie asked me to have my attorney contact them. Rather than sort this matter out, they want to talk with my attorney who is not involved.
Starbucks it absolutely terrible to deal with if there is an issue they simply do not care. Annie Mead has let me down and lied repeatedly to me. Monica L. in the Philippines is non-effective and does not care and has not treated me fairly.
After reading the news article, I think I should contact the attorney name who got this significant judgement for Mr. Garcia. Starbucks has a lot of issues now, as posted on the news. One would think that a small issue like mine could be handled by a local Starbucks manager who cares. Aftercall, the Corporate office for Starbucks is in Seattle.
I can assure you that if If do get legal counsel involved, Starbucks will have to pay because Eva admitted fault with the lids and Annie also confirmed that with the store directly.
Starbucks failed to exercise ordinary care on his own behalf and that their own negligence and carelessness contributed to the spill, which took place in the Newcastle Commons Starbucks where no one cares. We all have had lots of hot drinks and do not get burned.
At some point, Starbucks will take responsibility for their mistakes and own up to injuring customers. Also, my hope is that they get good management over seeing the restaurant. Some unlike Annie Mead who cares about customers and wants to help them when injured in their facility.
I gave a one star, not four. Their software is changing my rating. They are not four stars
Coffee hhmmmmm????
Atmosphere: 3
Food: 2
Service: 3
It’s your regular Starbucks, parking is an issue here and lobby is full often. But the service usually on par.
Atmosphere: 3
Food: 3
Service: 3
Recently moved to new castle, so started visiting this coffe shop as its nearby, I almost never got my drink how i ordered/asked, its always something missing or not well made, i never feel a consistent experience in this store.
Worst Starbucks ever! Lots of confusion, baristas just sit drinks on counter without mentioning what/who and were horribly backed up at 11:30 on Saturday Feb 1 2025
Dietary restrictions: You no longer have to pay an up charge for alternative milks which I think is one of the best changes that Starbucks has made in a long time
Parking: There are only about 10 spots total in this lot and some of them are reserved for other businesses. There is a larger parking lot across the street and paid street parking in the neighborhood.
Wheelchair accessibility: This is a wheelchair accessible building however, sometimes the tables and chair set up could make it difficult to navigate a wheelchair through the space
Atmosphere: 4
Food: 3
Service: 3
We were ordering drinks at Starbucks, and even though we didn’t say ‘iced,’ we confirmed between us by saying ‘hot, hot, hot’ three times while ordering. But she served it iced. We didn’t really mind the iced drink, but as we were leaving, I wanted to give feedback, so I said, ‘We ordered it hot, but you served it iced.’ She just stared at me as if to say, ‘So what?’ Among all the Starbucks staff I’ve encountered, this one was by far the rudest. She didn’t apologize until I kept staring, and only then, in a completely insincere voice, said, ‘Sorry about that.’ That was it. This was my first terrible experience at Starbucks. Thanks.
Atmosphere: 2
Food: 3
Service: 1
Good service
Atmosphere: 5
Food: 5
Service: 5
Great place great coffee and drinks. Friendly service.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very nice atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon & Gruyère Egg Bites
I went here today, the staff were nice and the food was good, just that my Strawberry Crème Frappuccino tasted a bit off. One time I even got a purplish Strawberry Frappuccino and it looked really gross. Other than that, food and drinks were delicious!
Atmosphere: 5
Food: 4
Service: 5
Pump up that sweetness on the Venti refresher but still really good
Atmosphere: 4
Food: 4
Service: 4
Person in drive thru said something that was took to my offensive disrespectful
I'm disappointed that despite being the first in line, Barista Enara declined to take my order before anyone else.
Atmosphere: 1
Food: 1
Service: 1
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