Very slow service at drive thru. Try nearest QFC or Safeway if you are in a hurry.
Atmosphere: 4
Food: 4
Service: 4
Brielle Larson
TERRIBLE service, my drink did not come for an hour as I watched other people behind me get their drink in 5 minutes. Waste of my time.
Atmosphere: 2
Food: 4
Service: 1
Kristin Geong
This is my FAVORITE Starbucks. Everytime I go there I am warmly greeted and the baristas are quick and efficient, while being friendly and accommodating. I know this is a busy Starbucks but I always get my orders quick and correct! Love that!
Atmosphere: 5
Food: 5
Service: 5
M J
I visited this Starbucks in Newcastle today and told the barista my name is Jing. Without asking for the correct spelling, they wrote “Ching” on my cup. This term is historically offensive and racist toward Asians. It was disrespectful and made me feel targeted. I hope this is addressed and staff receive better cultural sensitivity awareness. Yes I am Asian.
Atmosphere: 1
Food: 1
Service: 1
HD Newman
Was so happy to see Eggnog latte return after many years. Was disappointed the taste and texture. It use to be my all time favorite. Tried it at another store was the same.
Atmosphere: 5
Food: 2
Service: 5
Alfredo Hernandez
Been a regular, ask for Hannah she always makes my drinks right!!
Atmosphere: 5
Food: 5
Service: 5
Lijuan Wang
Good place to talk with friends.
Atmosphere: 3
Food: 5
Service: 3
Cheri Ziebart
Easy location. Great ambiance. Great coffee.
Atmosphere: 5
Food: 5
Service: 5
Lisa Thayer
I was in this Newcastle Starbucks today and they were short-staffed but Mia still made us exactly what we ordered, was communicative and apologetic about the delay and still made us thankful that we'd stopped with her cheerful and friendly attitude. Great job kicking butt and a heartfelt thank you to her!!
Atmosphere: 5
Service: 5
Jeongyoon Stilwell
I used to love to go this place before. However services get worse and very disappointing. Coffee tastes are bad and wait for order more than 15 min. Some staff busy to talk not for work.
This Starbucks is an absolute gem. The staff here is so friendly and kind. They go above and beyond.
Atmosphere: 5
Food: 5
Service: 5
Eric N
This morning I went through the Drive-Thru to pick up my Mobile Order, and the experience was very disappointing. I had to say “hi” twice with no response, so I raised my voice slightly thinking maybe they didn’t hear me. When I got to the window, a short white lady without a headset very rudely told me to “stop yelling” and said it hurt her ears. I tried to explain that I wasn’t yelling, just repeating myself because nobody responded, but she cut me off and kept saying “don’t yell.” She also mentioned she was helping someone else and didn’t have time to respond, which felt unprofessional since her role is to manage Drive-Thru orders. It was upsetting to be treated this way, especially since Drive-Thru staff are normally expected to wear a headset and communicate with customers. I originally wanted to explain further, but she kept cutting me off. Since there were cars behind me, I didn’t want to hold up the line, so I just left. What shocked me the most was that she claimed to be the assistant store manager. I truly did not expect Starbucks to have such a rude and unprofessional employee in a leadership position, and it makes me question how someone with this attitude could represent the company as an assistant store manager. I also noticed her name tag—it started with the letter “R,” though I wasn’t able to catch her full name. Even without remembering the exact name, I clearly recall that detail, which makes this encounter all the more disappointing knowing it was a specific manager representing the store.
Very slow service at drive thru. Try nearest QFC or Safeway if you are in a hurry.
Atmosphere: 4
Food: 4
Service: 4
TERRIBLE service, my drink did not come for an hour as I watched other people behind me get their drink in 5 minutes. Waste of my time.
Atmosphere: 2
Food: 4
Service: 1
This is my FAVORITE Starbucks. Everytime I go there I am warmly greeted and the baristas are quick and efficient, while being friendly and accommodating. I know this is a busy Starbucks but I always get my orders quick and correct! Love that!
Atmosphere: 5
Food: 5
Service: 5
I visited this Starbucks in Newcastle today and told the barista my name is Jing. Without asking for the correct spelling, they wrote “Ching” on my cup. This term is historically offensive and racist toward Asians. It was disrespectful and made me feel targeted. I hope this is addressed and staff receive better cultural sensitivity awareness. Yes I am Asian.
Atmosphere: 1
Food: 1
Service: 1
Was so happy to see Eggnog latte return after many years. Was disappointed the taste and texture. It use to be my all time favorite. Tried it at another store was the same.
Atmosphere: 5
Food: 2
Service: 5
Been a regular, ask for Hannah she always makes my drinks right!!
Atmosphere: 5
Food: 5
Service: 5
Good place to talk with friends.
Atmosphere: 3
Food: 5
Service: 3
Easy location. Great ambiance. Great coffee.
Atmosphere: 5
Food: 5
Service: 5
I was in this Newcastle Starbucks today and they were short-staffed but Mia still made us exactly what we ordered, was communicative and apologetic about the delay and still made us thankful that we'd stopped with her cheerful and friendly attitude. Great job kicking butt and a heartfelt thank you to her!!
Atmosphere: 5
Service: 5
I used to love to go this place before.
However services get worse and very disappointing.
Coffee tastes are bad and wait for order more than 15 min. Some staff busy to talk not for work.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Americano😌
Atmosphere: 5
Food: 5
Service: 5
This Starbucks is an absolute gem. The staff here is so friendly and kind. They go above and beyond.
Atmosphere: 5
Food: 5
Service: 5
This morning I went through the Drive-Thru to pick up my Mobile Order, and the experience was very disappointing. I had to say “hi” twice with no response, so I raised my voice slightly thinking maybe they didn’t hear me. When I got to the window, a short white lady without a headset very rudely told me to “stop yelling” and said it hurt her ears. I tried to explain that I wasn’t yelling, just repeating myself because nobody responded, but she cut me off and kept saying “don’t yell.” She also mentioned she was helping someone else and didn’t have time to respond, which felt unprofessional since her role is to manage Drive-Thru orders. It was upsetting to be treated this way, especially since Drive-Thru staff are normally expected to wear a headset and communicate with customers.
I originally wanted to explain further, but she kept cutting me off. Since there were cars behind me, I didn’t want to hold up the line, so I just left. What shocked me the most was that she claimed to be the assistant store manager. I truly did not expect Starbucks to have such a rude and unprofessional employee in a leadership position, and it makes me question how someone with this attitude could represent the company as an assistant store manager.
I also noticed her name tag—it started with the letter “R,” though I wasn’t able to catch her full name. Even without remembering the exact name, I clearly recall that detail, which makes this encounter all the more disappointing knowing it was a specific manager representing the store.
Atmosphere: 1
Food: 2
Service: 1
Very tight parking
Really great location
Atmosphere: 5
Food: 5
Service: 5
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