I was in this Newcastle Starbucks today and they were short-staffed but Mia still made us exactly what we ordered, was communicative and apologetic about the delay and still made us thankful that we'd stopped with her cheerful and friendly attitude. Great job kicking butt and a heartfelt thank you to her!!
Atmosphere: 5
Service: 5
Jeongyoon Stilwell
I used to love to go this place before. However services get worse and very disappointing. Coffee tastes are bad and wait for order more than 15 min. Some staff busy to talk not for work.
Atmosphere: 1
Food: 1
Service: 1
Momoko Yi
Americanođ
Atmosphere: 5
Food: 5
Service: 5
Aman Narayan
This Starbucks is an absolute gem. The staff here is so friendly and kind. They go above and beyond.
Atmosphere: 5
Food: 5
Service: 5
Eric N
This morning I went through the Drive-Thru to pick up my Mobile Order, and the experience was very disappointing. I had to say âhiâ twice with no response, so I raised my voice slightly thinking maybe they didnât hear me. When I got to the window, a short white lady without a headset very rudely told me to âstop yellingâ and said it hurt her ears. I tried to explain that I wasnât yelling, just repeating myself because nobody responded, but she cut me off and kept saying âdonât yell.â She also mentioned she was helping someone else and didnât have time to respond, which felt unprofessional since her role is to manage Drive-Thru orders. It was upsetting to be treated this way, especially since Drive-Thru staff are normally expected to wear a headset and communicate with customers. I originally wanted to explain further, but she kept cutting me off. Since there were cars behind me, I didnât want to hold up the line, so I just left. What shocked me the most was that she claimed to be the assistant store manager. I truly did not expect Starbucks to have such a rude and unprofessional employee in a leadership position, and it makes me question how someone with this attitude could represent the company as an assistant store manager. I also noticed her name tagâit started with the letter âR,â though I wasnât able to catch her full name. Even without remembering the exact name, I clearly recall that detail, which makes this encounter all the more disappointing knowing it was a specific manager representing the store.
Love this place. Except when the weather gets really hot and im stuck in the drive thru watching everyone in line ordering 4 trenta coffee frapuccinos. But in all seriousness, the people who work here provide great customer service and are friendly. I really appreciate the on demand brew for the drip coffees. Makes a big difference in the taste versus brewing and holding it in a carafe for an hour.
Atmosphere: 5
Food: 5
Service: 5
Silence Yang
Bought a mocha drink for my wife and twice the the drink has no taste, it tasted like water.
Atmosphere: 5
Food: 2
Service: 4
JAR âLilkriehteauxnâ Rannow
Parking is a nightmare. I'm a farmer style bum kind of person and when I go into most Starbucks I don't feel comfortable and this one was average. But when I asked about the refills the worker told me no when I know that I do. So I was just really surprised on the hard know and I had to explain to them that Starbucks membership and refills are only $0.55 otherwise. And I just left I didn't want to hang out it's kind of crowded today. Pup cup for the win
Atmosphere: 3
Food: 3
Service: 3
Sindi Tracey
Around Christmas 2024, I ordered a Chai Tea in the drive through. When my husband was given the drink and he handed it to me, the lid was not secure and the Chai spilt all over me, in my purse and on my coat. I talked with the store immediately because I suffered a burn to my right forearm. Eva, who works at the store said, "we have a problem with the lids fitting and corporate office is aware of it". No manager was on duty, no one with authority.
Jonathan, the manager finally came back and filed a claim for me with the only number Starbucks provides to customers. Months later, the problem is still not resolved. Jonathan gave me Annie's phone number. She is the district manager. She assured me that she would help me. She said she had put calls into the Seattle office to call me. No one ever has called me still months later from the Corporate office. Annie has stopped returning my phone calls or answering my text messages. She did not care and frankly, did nothing to help me. She is a poor example of a district manager in my opinion.
I just read the article where Mr. Garcia in California was awarded 50M by a jury. Of course my injury was nothing like his but I do deserve to be compensated for Starbucks errors. They tried to blame the whole matter on me saying, "once you leave the drive through, the drink is your problem". They have outsourced all of the customer calls to the Philippines so you can imagine how that is to deal with. Monica L. was assigned to my case. She disappeared for 2+ months. Her solution was to add $200.00 to my gold card. I was never looking for free drinks. Finally, four months later she has agreed to pay the $80.00 dry cleaning bill for my shirt, coat and purse that was filled with Chai Tea. Nothing for the burn. In fact, both Monica and Annie asked me to have my attorney contact them. Rather than sort this matter out, they want to talk with my attorney who is not involved.
Starbucks it absolutely terrible to deal with if there is an issue they simply do not care. Annie Mead has let me down and lied repeatedly to me. Monica L. in the Philippines is non-effective and does not care and has not treated me fairly.
After reading the news article, I think I should contact the attorney name who got this significant judgement for Mr. Garcia. Starbucks has a lot of issues now, as posted on the news. One would think that a small issue like mine could be handled by a local Starbucks manager who cares. Aftercall, the Corporate office for Starbucks is in Seattle.
I can assure you that if If do get legal counsel involved, Starbucks will have to pay because Eva admitted fault with the lids and Annie also confirmed that with the store directly.
Starbucks failed to exercise ordinary care on his own behalf and that their own negligence and carelessness contributed to the spill, which took place in the Newcastle Commons Starbucks where no one cares. We all have had lots of hot drinks and do not get burned.
At some point, Starbucks will take responsibility for their mistakes and own up to injuring customers. Also, my hope is that they get good management over seeing the restaurant. Some unlike Annie Mead who cares about customers and wants to help them when injured in their facility.
I gave a one star, not four. Their software is changing my rating. They are not four stars
Good place to talk with friends.
Atmosphere: 3
Food: 5
Service: 3
Easy location. Great ambiance. Great coffee.
Atmosphere: 5
Food: 5
Service: 5
I was in this Newcastle Starbucks today and they were short-staffed but Mia still made us exactly what we ordered, was communicative and apologetic about the delay and still made us thankful that we'd stopped with her cheerful and friendly attitude. Great job kicking butt and a heartfelt thank you to her!!
Atmosphere: 5
Service: 5
I used to love to go this place before.
However services get worse and very disappointing.
Coffee tastes are bad and wait for order more than 15 min. Some staff busy to talk not for work.
Atmosphere: 1
Food: 1
Service: 1
Americanođ
Atmosphere: 5
Food: 5
Service: 5
This Starbucks is an absolute gem. The staff here is so friendly and kind. They go above and beyond.
Atmosphere: 5
Food: 5
Service: 5
This morning I went through the Drive-Thru to pick up my Mobile Order, and the experience was very disappointing. I had to say âhiâ twice with no response, so I raised my voice slightly thinking maybe they didnât hear me. When I got to the window, a short white lady without a headset very rudely told me to âstop yellingâ and said it hurt her ears. I tried to explain that I wasnât yelling, just repeating myself because nobody responded, but she cut me off and kept saying âdonât yell.â She also mentioned she was helping someone else and didnât have time to respond, which felt unprofessional since her role is to manage Drive-Thru orders. It was upsetting to be treated this way, especially since Drive-Thru staff are normally expected to wear a headset and communicate with customers.
I originally wanted to explain further, but she kept cutting me off. Since there were cars behind me, I didnât want to hold up the line, so I just left. What shocked me the most was that she claimed to be the assistant store manager. I truly did not expect Starbucks to have such a rude and unprofessional employee in a leadership position, and it makes me question how someone with this attitude could represent the company as an assistant store manager.
I also noticed her name tagâit started with the letter âR,â though I wasnât able to catch her full name. Even without remembering the exact name, I clearly recall that detail, which makes this encounter all the more disappointing knowing it was a specific manager representing the store.
Atmosphere: 1
Food: 2
Service: 1
Very tight parking
Really great location
Atmosphere: 5
Food: 5
Service: 5
Cheap and consistent.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Love this place. Except when the weather gets really hot and im stuck in the drive thru watching everyone in line ordering 4 trenta coffee frapuccinos. But in all seriousness, the people who work here provide great customer service and are friendly. I really appreciate the on demand brew for the drip coffees. Makes a big difference in the taste versus brewing and holding it in a carafe for an hour.
Atmosphere: 5
Food: 5
Service: 5
Bought a mocha drink for my wife and twice the the drink has no taste, it tasted like water.
Atmosphere: 5
Food: 2
Service: 4
Parking is a nightmare. I'm a farmer style bum kind of person and when I go into most Starbucks I don't feel comfortable and this one was average. But when I asked about the refills the worker told me no when I know that I do. So I was just really surprised on the hard know and I had to explain to them that Starbucks membership and refills are only $0.55 otherwise. And I just left I didn't want to hang out it's kind of crowded today. Pup cup for the win
Atmosphere: 3
Food: 3
Service: 3
Around Christmas 2024, I ordered a Chai Tea in the drive through. When my husband was given the drink and he handed it to me, the lid was not secure and the Chai spilt all over me, in my purse and on my coat. I talked with the store immediately because I suffered a burn to my right forearm. Eva, who works at the store said, "we have a problem with the lids fitting and corporate office is aware of it". No manager was on duty, no one with authority.
Jonathan, the manager finally came back and filed a claim for me with the only number Starbucks provides to customers. Months later, the problem is still not resolved. Jonathan gave me Annie's phone number. She is the district manager. She assured me that she would help me. She said she had put calls into the Seattle office to call me. No one ever has called me still months later from the Corporate office. Annie has stopped returning my phone calls or answering my text messages. She did not care and frankly, did nothing to help me. She is a poor example of a district manager in my opinion.
I just read the article where Mr. Garcia in California was awarded 50M by a jury. Of course my injury was nothing like his but I do deserve to be compensated for Starbucks errors. They tried to blame the whole matter on me saying, "once you leave the drive through, the drink is your problem". They have outsourced all of the customer calls to the Philippines so you can imagine how that is to deal with. Monica L. was assigned to my case. She disappeared for 2+ months. Her solution was to add $200.00 to my gold card. I was never looking for free drinks. Finally, four months later she has agreed to pay the $80.00 dry cleaning bill for my shirt, coat and purse that was filled with Chai Tea. Nothing for the burn. In fact, both Monica and Annie asked me to have my attorney contact them. Rather than sort this matter out, they want to talk with my attorney who is not involved.
Starbucks it absolutely terrible to deal with if there is an issue they simply do not care. Annie Mead has let me down and lied repeatedly to me. Monica L. in the Philippines is non-effective and does not care and has not treated me fairly.
After reading the news article, I think I should contact the attorney name who got this significant judgement for Mr. Garcia. Starbucks has a lot of issues now, as posted on the news. One would think that a small issue like mine could be handled by a local Starbucks manager who cares. Aftercall, the Corporate office for Starbucks is in Seattle.
I can assure you that if If do get legal counsel involved, Starbucks will have to pay because Eva admitted fault with the lids and Annie also confirmed that with the store directly.
Starbucks failed to exercise ordinary care on his own behalf and that their own negligence and carelessness contributed to the spill, which took place in the Newcastle Commons Starbucks where no one cares. We all have had lots of hot drinks and do not get burned.
At some point, Starbucks will take responsibility for their mistakes and own up to injuring customers. Also, my hope is that they get good management over seeing the restaurant. Some unlike Annie Mead who cares about customers and wants to help them when injured in their facility.
I gave a one star, not four. Their software is changing my rating. They are not four stars
Coffee hhmmmmm????
Atmosphere: 3
Food: 2
Service: 3
Loading...