I had a disappointing experience at this location When I visited today the store was completely empty, yet the employees acted as if I wasn’t there. Even after I said hello, I was ignored. This kind of service is unacceptable and unprofessional. Leadership should take a serious look at how customers are treated. Based on this experience, I would not recommend this place.
Kerina Crane
The foot long sandwiches were perfect Didn't have to cook
J Smith
If I could give zero stars, I would. My partner and I had an absolutely terrible experience at this Subway on February 8, 2025, and despite multiple attempts to resolve the issue, we are still being ignored on key concerns.
When we visited, the restaurant was completely mismanaged. One employee, Cameron, was left to handle everything alone after his coworker—who looked like she hadn’t slept in days and was openly complaining about wanting to go home—walked out on him. This left customers waiting ridiculous amounts of time, with orders piling up and sandwiches left sitting out. We waited 30 minutes only to find out the register was down and we couldn’t even pay. I attempted to place an online order as a workaround, but it defaulted to the Walmart location. After all that frustration, we walked out without any food and took our business elsewhere.
After reaching out to Subway’s customer service, the response I received was completely tone-deaf. They ignored the real issue—the unacceptable service, the lack of accountability for their employee abandoning her post, and the complete breakdown of operations at this location. Instead, they simply offered a refund (which I STILL haven’t received) and a free meal, as if I’d ever want to set foot in this disaster of a restaurant again.
This Subway needs serious management intervention. The fact that an employee can just walk out in the middle of a shift while customers are waiting is beyond unprofessional. If you value your time, patience, and sanity, do yourself a favor and go somewhere else.
J L
Good food and friendly people!
Mama Bear
They never seem to be open anymore. Online says 8, but they open past 9 sometimes, or just not at all. No consistency whatsoever.
Gunner Stout
The food was good, but the lady was working there. It wasn't super nice, and tried to rush everything even tho we were the only ones there
Jet Linson
Foot tasted good. But asked for double meat and I think they put less meat😭
Atmosphere: 4
Food: 4
Service: 2
Thom Buras
This Subway does not honer the advertised Veteran offer.
Atmosphere: 1
Food: 1
Service: 1
PNW Nikki
Love stopping at this location when I visit the island. Staff has always been friendly when I've visited and it's always been clean. The last few times I've stopped, some of the toppings haven't been the freshest, think brown lettuce and wrinkly tomatoes. But overall, I've never had a bad experience here and I'll keep visiting.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: All-American Club
Hunter Bean
Everything was bad. Didn’t know a subway could look so dirty and have such terrible customer service. As I walk in to the subway there was a lady out front just smoking, then comes in behind me and barely says talking as my order is being taken
Very poor attendance 🫤🫤 sometimes you just walk in and they look at you
Atmosphere: 2
Food: 4
Service: 1
Athena Peterson
Horrible customer service. The one employee was extremely rude towards me and other customers. The "shift sup" let the employee be rude and didn't say anything and when I told her it was rude and you shouldn't let customers be treated this way she was Also rude. Also her hair was gross and was longer than her collar. It should've been pulled back or wearing a hat so her hair didn't get in the food. Do not recommend this place. Also asked for the manager. Or someone above her and she wouldn't say. Also it was 945am and the shift sup/manager told me that they were closed but didn't say they were closed until after I asked for the manager and had already had my sandwich made. She said I shouldn't have came in because the open sign was off. But the door was unlocked, someone was already inside ordering, and they were making online orders. Such Bs. They need to be fired.
Atmosphere: 1
Service: 1
Akneta Meyer
the door says this location opens at 8am, the door was unlocked and we entered at 9am. the employee told us to leave because he wasn’t open and when we asked when he would open he said when he wanted to but we needed to leave because he had to make 35 footlongs. will not be returning.
Atmosphere: 1
Food: 1
Service: 1
Jessie Quay
This is the 4th time I’ve given them a chance because some times things happen and people have bad days. BUT this has gone way too far. When you replace one meat for another completely different meat and then when asked questions you just say, “I don’t know man.” This is unacceptable. But nothing will change with change.
Atmosphere: 1
Food: 1
Service: 1
Thomas Luxmore
I love Subway but can understand some don't so those who don't, ignore this review. O.H. Subway on Hwy 20 has friendly staff that seems to change fairly often so while a nice, clean place, check accuracy of Ur order.
I had a disappointing experience at this location When I visited today the store was completely empty, yet the employees acted as if I wasn’t there. Even after I said hello, I was ignored. This kind of service is unacceptable and unprofessional. Leadership should take a serious look at how customers are treated. Based on this experience, I would not recommend this place.
The foot long sandwiches were perfect
Didn't have to cook
If I could give zero stars, I would. My partner and I had an absolutely terrible experience at this Subway on February 8, 2025, and despite multiple attempts to resolve the issue, we are still being ignored on key concerns.
When we visited, the restaurant was completely mismanaged. One employee, Cameron, was left to handle everything alone after his coworker—who looked like she hadn’t slept in days and was openly complaining about wanting to go home—walked out on him. This left customers waiting ridiculous amounts of time, with orders piling up and sandwiches left sitting out. We waited 30 minutes only to find out the register was down and we couldn’t even pay. I attempted to place an online order as a workaround, but it defaulted to the Walmart location. After all that frustration, we walked out without any food and took our business elsewhere.
After reaching out to Subway’s customer service, the response I received was completely tone-deaf. They ignored the real issue—the unacceptable service, the lack of accountability for their employee abandoning her post, and the complete breakdown of operations at this location. Instead, they simply offered a refund (which I STILL haven’t received) and a free meal, as if I’d ever want to set foot in this disaster of a restaurant again.
This Subway needs serious management intervention. The fact that an employee can just walk out in the middle of a shift while customers are waiting is beyond unprofessional. If you value your time, patience, and sanity, do yourself a favor and go somewhere else.
Good food and friendly people!
They never seem to be open anymore. Online says 8, but they open past 9 sometimes, or just not at all. No consistency whatsoever.
The food was good, but the lady was working there. It wasn't super nice, and tried to rush everything even tho we were the only ones there
Foot tasted good. But asked for double meat and I think they put less meat😭
Atmosphere: 4
Food: 4
Service: 2
This Subway does not honer the advertised Veteran offer.
Atmosphere: 1
Food: 1
Service: 1
Love stopping at this location when I visit the island. Staff has always been friendly when I've visited and it's always been clean. The last few times I've stopped, some of the toppings haven't been the freshest, think brown lettuce and wrinkly tomatoes. But overall, I've never had a bad experience here and I'll keep visiting.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: All-American Club
Everything was bad. Didn’t know a subway could look so dirty and have such terrible customer service. As I walk in to the subway there was a lady out front just smoking, then comes in behind me and barely says talking as my order is being taken
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Very poor attendance 🫤🫤 sometimes you just walk in and they look at you
Atmosphere: 2
Food: 4
Service: 1
Horrible customer service. The one employee was extremely rude towards me and other customers. The "shift sup" let the employee be rude and didn't say anything and when I told her it was rude and you shouldn't let customers be treated this way she was Also rude. Also her hair was gross and was longer than her collar. It should've been pulled back or wearing a hat so her hair didn't get in the food. Do not recommend this place. Also asked for the manager. Or someone above her and she wouldn't say. Also it was 945am and the shift sup/manager told me that they were closed but didn't say they were closed until after I asked for the manager and had already had my sandwich made. She said I shouldn't have came in because the open sign was off. But the door was unlocked, someone was already inside ordering, and they were making online orders. Such Bs. They need to be fired.
Atmosphere: 1
Service: 1
the door says this location opens at 8am, the door was unlocked and we entered at 9am. the employee told us to leave because he wasn’t open and when we asked when he would open he said when he wanted to but we needed to leave because he had to make 35 footlongs. will not be returning.
Atmosphere: 1
Food: 1
Service: 1
This is the 4th time I’ve given them a chance because some times things happen and people have bad days. BUT this has gone way too far. When you replace one meat for another completely different meat and then when asked questions you just say, “I don’t know man.” This is unacceptable. But nothing will change with change.
Atmosphere: 1
Food: 1
Service: 1
I love Subway but can understand some don't so those who don't, ignore this review. O.H. Subway on Hwy 20 has friendly staff that seems to change fairly often so while a nice, clean place, check accuracy of Ur order.
Atmosphere: 4
Food: 5
Service: 4
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