Taco Bell
1820 E Main St, Othello
(509) 488-5022
Recent Reviews
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Cashier was very friendly and conversational, food came out tasting good in only 6 minutes
Took 40 minutes for 2 drinks and a taco and extremely rude service when we asked for a refund.
Atmosphere: 1
Food: 3
Service: 1
The girl getting my order was not knowledgeable about their menu.
Atmosphere: 4
Food: 4
Service: 4
Food has not been bad yet but the people running the drive through ask WAY too many questions. It makes the experience extremely frustrating. No I don’t want all the extra stuff you ask me about. I always wonder what takes the person in front of me SO LONG. It’s not the customer it’s the questions these people ask. Ridiculous. 60 seconds of extra questions. Not cool.
Atmosphere: 1
Food: 5
Service: 1
I've ordered multiple times. They usually screw it up. They literally just doubled my order and when I brought it to their attention, the girl at the window doubled down, saying she couldn't do anything, while girls in the back laughed at me.
Atmosphere: 2
Food: 2
Service: 1
So when did this become a 20 minute wait for food?! They prioritized the drive through but we had to wait because we wanted to eat inside?
Atmosphere: 1
Food: 3
Service: 1
Waiting in line no service was giving maybe they need better management
Atmosphere: 2
Food: 1
Service: 1
They got my order wrong. Having to order from a Kiosk is a pain in the butt. I will not be back.
Atmosphere: 3
Food: 3
Service: 1
Don't like the order yourself screen so much!! It's a bit hard to navigate. I have had to help several older people place and pay for their orders on the screen!! I have witnessed frustration from people while doing this, so much so, that they almost left without ordering😥 but we love taco bell
Atmosphere: 4
Food: 4
Service: 4
I picked up a mobile order in the drive thru. First of all, the employee at the window didn’t even say anything to me let alone look at me. But I ordered a burrito with rice added, grilled, and extra sour cream. I got the rice, but it was not grilled and had no sour cream at all instead of the extra that I paid extra for. I also didn’t receive any napkins or any of the sauce that I ordered. I stop here every time I drive across the state, but I will no longer be doing that. :)
Food: 2
Service: 1
Restaurantji Recommends
While on a road trip to Hell’s Canyon, I was on my way back home when I needed breakfast because I’d been driving since 6 AM.
I ordered a grande toasted breakfast burrito on the app to pick up in store because I wanted to get a senior coffee too. App said my order would be ready at 10:40AM. When I entered the store, there were 3 guys ordering at the kiosks. Asked at the counter for the coffee but was told they don’t do “senior” coffee but I could get a free fountain drink instead. I’ve always gotten a senior coffee with breakfast, no problem. Talked to the manager and she reluctantly agreed to give me one “just this once”. (The coffee was cold.) Shortly after that, one of the guys was given his order, but I still hadn’t gotten mine. It was finally ready at 10:53 - 13 minutes PAST when it was supposed to be ready.
A grande TOASTED breakfast burrito is supposed to be, well, TOASTED. Not mine. It began coming unwrapped and falling apart as soon as I opened it. I ended up having to rewrap it so it would stay together. Some of the potatoes inside were hard as rocks, to the point that I initially thought they had made a mistake and given me bacon instead of sausage. And I could literally count the number of tiny pieces of sausage inside.
When I’m home, I get this same order at least twice a week because I love their TOASTED burritos. The one that was made here this morning, though, was NOT up to Taco Bell standards, not by a long shot. Nor was the service. To take almost 15 minutes MORE to get a simple breakfast burrito out (especially when drive through customers were being served) was just completely unacceptable.
Atmosphere: 1
Food: 2
Service: 1
All I got to say is I've been to a lot of fast food joints in my life and a lot of them have issues with their machines and they do the best they can to get you the food as fast as I can long story short Taco Bell today at a malfunction with their deep fryer and they tried their hardest to get it up and running however me and two other cars had to wait out front and while we were out front waiting the ladies inside knew that was going to take a while so they came outside trying to accommodate us with free drinks and little things fast forward I'm inside they offer to change out what I ordered for something that didn't require deep fryer so I agree and I go with the Crunchwrap long story short the Frye ended up working so they ended up giving me the chalupas and the Crunchwrap and when I was walking out the door they gave me and everybody else a slip for one free Taco for next time all I'm saying is I've never seen this type of customer service at any fast food chain in my entire life whoever those people are inside there that are working just know if you read this you're the shit and you deserve a raise! And you are appreciated
Atmosphere: 5
Food: 5
Service: 5
Food was ok, cashier never smiled or really spoke except to confirm order.
Atmosphere: 3
Food: 4
Service: 3
Very slow service. The staff will ignore you. The annoying kiosks were not allowing me to order a drink without ice in the winter. So I decided to go to the front counter. Where I was promptly ignored for over 5 minutes. I realized they didn't want to help me. I wasn't about to start yelling to get service because that rude and gets your food tampered with. So I just left. I'll take my business elsewhere.
Atmosphere: 1
Food: 1
Service: 1
They ask you if you want hot sauce and they always forget to give you the hot sauce! Ruins the meal ! Drove ten miles home just to find out they forgot the hot sauce! It happens all the damn time, where’s management?
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