Taco Bell
1820 E Main St, Othello
(509) 488-5022
Recent Reviews
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Its a tacobell. Wasn't the best but scratches an itch.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Taco, Quesadilla, Ground Beef Burrito, Soft Taco
We were the only customers there. Took forever to get our order. One of the ladies yelled, "Why didn't you tell me there was an order?" The sausage was under cooked.
Atmosphere: 3
Food: 2
Service: 1
I've been through so many tacobells, and so far the few times that I have been to this location, but saddly a thing called hospitality and basic customer service, especially when working in the food industry, the host threw the drive thru , was so rude and had a attitude especially whe she shoved the box of food into my hands , that made me want to throw my food away, I wasn't given no receipt, to write the survey about this rude unacceptable service, some basic 101 customer service teaching seems to be taught .
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Salads, Soft Taco
It's mostly calm every single day, the food is good, the service is good, there is really nothing wrong here, it's a pretty good place to get something quick!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Ground Beef Burrito, Chicken Nachos, Nacho Fries
I LOVE Taco Bell. It's not "Mexican food", but I'm here a lot. Traveling the states, so I've seen more of these stores than most people. And I've found these people to likely be the nicest crew I've met. Even after a slight mess up with my for, they were very kind about fixing the matter.
Thank you for the kind service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ground Beef Burrito, Mexican Pizza, Beefy 5-Layer Burrito
They are quick on their service, and they are highly recommended.
Atmosphere: 5
Food: 5
Service: 5
Joseph loves tacos and says they are better than his mom’s cooking.
Atmosphere: 5
Food: 5
Service: 5
My order was correct and my food was hot
Vegetarian options: There are several vegetarian options. The veggie power bowl is my fave
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco, Quesadilla
Ordered chicken burrito with xtra chicken. Got beef in error. Ordered 2 sauce sides and weren’t in sack. Told the cashier. She didn’t believe me. Had to show her the sack. My husband ordered tacos. Refused jalapeños but all 3 tacos were loaded with them. Got the wrong pop. Had to get that corrected too. Rang up our order for 20 bucks. We paid but then got told it should be 26 bucks. Worst service ever.
Atmosphere: 2
Food: 2
Service: 2
Food: This is a pretty subjective category, but in my opinion, it's always high-quality and enjoyable, and is usually a good value for what you pay
Service: With the exception of one specific woman whose name I don't know, the employees are very friendly and helpful. If you ask for your drink or have a question/problem with your order, they're happy to help. They almost never mess up my order. They messed it up for the first time today, but they promptly remade it *and* gave me coupons for free items with future purchases. They all seem to be genuinely kind people (again, excluding the one woman on day shift who is always glaring and gets snarky if you try to ask her a question)
Atmosphere: This is also subjective, but I love it. You can order on a kiosk for minimal interaction, or at the register if that's your thing. They usually play music that was popular between 2010 and 2016, which is one of my personal favorite eras. The restaurant is almost always clean, including the bathrooms. They also keep the sauces, napkins, and forks full, which is awesome
To conclude, this may be the best Taco Bell I've ever been to (and trust me, I've been to a lot). I accredit it mostly to the employees and their demeanor and attitudes (except that one specific one. Not sure what her deal is). Whatever they're making, they all deserve a raise. My only complaint is that they're unable to hook me up with one of the light blue employee hats, but I'm sure that's corporate policy, so they should be commended for following it
Kid-friendliness: The menu is completely customizable on the kiosks and the mobile app, which is good for kids. They offer booth seating and free drink refills. Also, the music is typically the type that both kids and adults can enjoy (for example, "Good Time" by Owl City and Carly Rae Jepsen)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco, Ground Beef Burrito, Beef Chalupas, Beefy 5-Layer Burrito
Restaurantji Recommends
Great customer service!
Service: 5
Taco Bell used to be a cheaper version of good fast food now it's super expensive still cheap fast food
Atmosphere: 3
Food: 4
Service: 3
Food is always on point good job guy's keep up the good
Atmosphere: 5
Food: 5
Service: 5
Good food prices are good
Atmosphere: 4
Food: 5
Service: 5
If you like the modern, no-contact atmosphere emerging in fast food restaurants these days, you'll love the Othello Taco Bell. Otherwise, this place should be avoided. No one will be in the front as you enter. If you need assistance you're on your own. After you have ordered and paid, you have to collect your own condiments and napkins because none of that will be in your bag. When your order is complete, your name will be called, your bag will be dropped on the counter, and the worker will leave immediately. They don't want to see you, let alone speak to you. I've been here three times in the past six months and the service is consistent.
Atmosphere: 2
Food: 4
Service: 1
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