I was trying to be nice every time I go some place and order food. Always I make sure I do communicate with them verbally and kindly. It has been a couple times I went McDonalds at processor and I let them know look guys pay attention what people are telling you before you do something. I told them many time I want my order hot and freshly made. They said yes sir we do we will and every single time my food cold like ice. I don’t know or I am exaggerating things but after long day of work finally you are getting lunch break so you can enjoy your lunch. I didn’t enjoy it at all and it has been more than 2-3 times happened. I hope McDonald’s headquarter will address that issue before giving branches.
Atmosphere: 1
Food: 1
Service: 1
Rick Minard
I don't eat at McDonald's and haven't for year's.
Atmosphere: 1
Food: 2
Service: 2
Jerry Zamora
Went to go pickup my online order. Only to discover that my families food was cold. Does this place not leave their online orders under a heat lamp????? And the fries were disgusting! They weren’t the right texture or flavor McDonalds fries typically are, they were undercooked and extremely undersalted. They tasted like cheap generic freezer french fries from Walmart. I pray to god the store manager and CEO see this review. Because this was a terrible experience. 0/10 Prosser 👎
Atmosphere: 1
Food: 1
Service: 1
Kyaneve Gonzalez
the employees will be standing around talking and acting busy before they worry about attending to the customer. i come here more often than i should and this happens almost everytime. i say acting busy bc ive not only worked here but i also work in other food service, you can see them walking around looking for something to do and moving paper bags around looking at the screen letting the line of people waiting to pay build up out of pure laziness and avoiding talking to people. definitely order ahead of time if youre in a rush... also... they dont take time or effort to make your stuff right. i got a large mocha that wasnt filled all the way up.
Atmosphere: 1
Food: 4
Service: 1
Steven Boyle
It's our hometown McDs
Atmosphere: 4
Food: 5
Service: 5
K W
Double cheeseburger and fries on July 30. Within 6 hours projectile vomiting and diarrhea that has gone on for 2 days now. Worst food poisoning I've had since an oyster incident 30 years ago. This meal the overwhelmingly most likely culprit.
Food: 1
Robin Lawson-Abrams
Prosser McDonald’s is so unfriendly. No customer service, no eye contact or smile or offer of assistance. I’m not very familiar with having to order at a kiosk, and it would’ve been nice to have a kind employee help me. But no, just nothing. Employees walking right by and they couldn’t care less.
JESSE
Charged me twice and canceled my order twice. What has happened to McDonald's lately. Stay away from any McDonald's in the Yakima valley they are all run by incompetent fools.
Dori
Y’all have been doing me dirty lately and it’s getting upsetting, you’re my local shop I’m not driving to Grandview just for this. Why; replaced ordered sprite for water, give wrong order, forget items, I should not have to taste test everything and double check before pulling away that’s your job. Ya’ll had been doing good until the last couple of months. Thank you for reading.
Atmosphere: 3
Food: 3
Service: 3
RAGE FPV
Greg was awesome! He expedites the great service & good food. Everything was hot and correct as expected. The playplace was exceptional, we’ve got kids which is why we went here but the biggest surprise was the service Greg provided, exceptional & exceeded expectations. He wants to give “an experience” & I’ll say he sure made good on that ten fold. Big thanks to Greg for this review because it’s my first McDonald’s review & I was prompted to do so because of the excellent experience delivered by Greg!
Not sure what the secret is at this McDonald’s, but they’ve somehow mastered the art of getting almost everything right—except the part where I actually get what I paid for.
Ordered a large fries, got half a container. Fine, mistakes happen. Went back. Got home after a long day (work, kids’ practice—you know, life), only to discover two random chicken patties instead of the nuggets I ordered. Because apparently “nuggets” and “patties” sound the same now?
What’s wild is this isn’t a one-time thing. It’s almost impressive how consistently off the mark this place is. For the price we’re paying these days, you’d think “getting the order right” would be included. I didn’t even bother going back again—just went ahead and cooked instead. So much for saving time.
Thanks for the adventure, I guess.
Grady Shilston
Mcgriddles are awesome
bernhard
The service is really slow
Jamie Posselt
It shows there open 24hour. There drive thru sign said open. But no one was there
I was trying to be nice every time I go some place and order food. Always I make sure I do communicate with them verbally and kindly. It has been a couple times I went McDonalds at processor and I let them know look guys pay attention what people are telling you before you do something. I told them many time I want my order hot and freshly made. They said yes sir we do we will and every single time my food cold like ice. I don’t know or I am exaggerating things but after long day of work finally you are getting lunch break so you can enjoy your lunch. I didn’t enjoy it at all and it has been more than 2-3 times happened. I hope McDonald’s headquarter will address that issue before giving branches.
Atmosphere: 1
Food: 1
Service: 1
I don't eat at McDonald's and haven't for year's.
Atmosphere: 1
Food: 2
Service: 2
Went to go pickup my online order. Only to discover that my families food was cold. Does this place not leave their online orders under a heat lamp?????
And the fries were disgusting! They weren’t the right texture or flavor McDonalds fries typically are, they were undercooked and extremely undersalted. They tasted like cheap generic freezer french fries from Walmart.
I pray to god the store manager and CEO see this review. Because this was a terrible experience. 0/10 Prosser 👎
Atmosphere: 1
Food: 1
Service: 1
the employees will be standing around talking and acting busy before they worry about attending to the customer. i come here more often than i should and this happens almost everytime. i say acting busy bc ive not only worked here but i also work in other food service, you can see them walking around looking for something to do and moving paper bags around looking at the screen letting the line of people waiting to pay build up out of pure laziness and avoiding talking to people. definitely order ahead of time if youre in a rush... also... they dont take time or effort to make your stuff right. i got a large mocha that wasnt filled all the way up.
Atmosphere: 1
Food: 4
Service: 1
It's our hometown McDs
Atmosphere: 4
Food: 5
Service: 5
Double cheeseburger and fries on July 30. Within 6 hours projectile vomiting and diarrhea that has gone on for 2 days now. Worst food poisoning I've had since an oyster incident 30 years ago. This meal the overwhelmingly most likely culprit.
Food: 1
Prosser McDonald’s is so unfriendly. No customer service, no eye contact or smile or offer of assistance. I’m not very familiar with having to order at a kiosk, and it would’ve been nice to have a kind employee help me. But no, just nothing. Employees walking right by and they couldn’t care less.
Charged me twice and canceled my order twice. What has happened to McDonald's lately. Stay away from any McDonald's in the Yakima valley they are all run by incompetent fools.
Y’all have been doing me dirty lately and it’s getting upsetting, you’re my local shop I’m not driving to Grandview just for this. Why; replaced ordered sprite for water, give wrong order, forget items, I should not have to taste test everything and double check before pulling away that’s your job. Ya’ll had been doing good until the last couple of months. Thank you for reading.
Atmosphere: 3
Food: 3
Service: 3
Greg was awesome! He expedites the great service & good food. Everything was hot and correct as expected. The playplace was exceptional, we’ve got kids which is why we went here but the biggest surprise was the service Greg provided, exceptional & exceeded expectations. He wants to give “an experience” & I’ll say he sure made good on that ten fold. Big thanks to Greg for this review because it’s my first McDonald’s review & I was prompted to do so because of the excellent experience delivered by Greg!
Restaurantji Recommends
Not sure what the secret is at this McDonald’s, but they’ve somehow mastered the art of getting almost everything right—except the part where I actually get what I paid for.
Ordered a large fries, got half a container. Fine, mistakes happen. Went back. Got home after a long day (work, kids’ practice—you know, life), only to discover two random chicken patties instead of the nuggets I ordered. Because apparently “nuggets” and “patties” sound the same now?
What’s wild is this isn’t a one-time thing. It’s almost impressive how consistently off the mark this place is. For the price we’re paying these days, you’d think “getting the order right” would be included. I didn’t even bother going back again—just went ahead and cooked instead. So much for saving time.
Thanks for the adventure, I guess.
Mcgriddles are awesome
The service is really slow
It shows there open 24hour. There drive thru sign said open. But no one was there
Way too expensive for what you get .
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