visited Neil’s Coffee hoping it might offer the warm, inclusive atmosphere that independent cafés so often promise — especially for students like me who are on the autism spectrum and can find larger venues overwhelming. Sadly, my experience left me feeling subtly but unmistakably out of place.
Whether through staff demeanor or the social tone set by regulars, the café felt less like a welcoming community space and more like an environment where difference — particularly neurodiversity — was quietly but palpably unwelcome. As someone with autism, this sense of being “othered” is deeply discouraging and can turn what should be a small comfort — a cup of coffee in peace — into a reminder of isolation.
I sincerely hope the owners and staff reflect on how even small gestures of warmth and inclusion can profoundly change the experience for neurodivergent customers, and work toward fostering a space where all patrons, regardless of neurological or social difference, feel genuinely valued. People need to do better and be better
Loren Palma
Good flavors, good vibes, servings are huge, this is one scoop.
Mueed Jamal
I just tried their coffee (caramel latte) and I am blown away by the fact that coffee could taste this good. I usually make my own coffee using instant crystals and ofcourse ground coffee makes heck of a difference in boosting the coffee flavor/taste, but compared to starbucks this coffee tasted much more fresh and lifted my mood like never before. Do try this caramel latte - its worth it!
Juston Welch
Geat spot for a morning meeting and to enjoy a great cup of coffee.
Carla Whiting
Great atmosphere, awesome local business, our go to stop everytime we are in Pullman.
apittier
One of the only restaurants in Pullman that has vegan options.
Syringa J
Loved this place! Ice cream was delicious and our server was wonderful! Will definitely be going back there again!
Cody Black
Great place to meet up with friends.
Atmosphere: 5
Food: 5
Service: 5
kai wang
Coffee here is very over priced and mediocre Ordered the drinks one being 7 and a matcha latte being 5.50 For a bad drink for it to be overpriced as well was very disappointing compared to all other coffee shops near by The matcha latte tasted so bland almost just hot water Also the tables here are very unstable One table kept shaking the whole time due to the unevenness Unfortunately will not be coming here again
Atmosphere: 3
Food: 2
Service: 3
Emily Feldkamp
Super glad I made a stop here on my way out of town! Such a cute cafe! I mostly came because they had vegan options - the vegan breakfast sandwich was really tasty! I ordered 2 and one was a bit cold in the middle so it seems it wasn't quite heated up all the way but the other was perfect. The coffee was also extremely well brewed and very good. I would definitely stop in again if I evert find myself back in the area!!
Their coffee is good. The ice cream is very popular. (I can't eat it, so can't review it.) They make some FANTASTIC smoothies with really clean ingredients. Very yum. I really enjoyed strawberry-peach.
Atmosphere: 4
Food: 5
Service: 4
Rod Commons
Great place for friends to meet. Staff are as good as can be, friendly and service first class.
Dietary restrictions: Gluten free items.
Kid-friendliness: Kelso will love ice cream varieties (so do I).
Wheelchair accessibility: Yes, plenty if space.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Venus Ivory
Food is always incredible and so is their coffee. As a palouse native ive been visiting this shop since it was daily grind, however ive noticed that multiple baristas do not care if customers are near while theyre complaining about the customers order. Tonight they complained about what i ordered while i was sitting very close to where they work. ive also had prior baristas complain about a flavor combo i got in an iced green tea once. This is completely unprofessional behavior. Ive worked in food service for so long and understand it can be grueling. Please wait until the customer leaves or is out of earshot to complain. Youre driving buisness away in an incredibly rough time for downtown pullman buisnesses.
Atmosphere: 3
Food: 5
Service: 2
Sarah
best Pullman cafe for seasonal an festive flavors of drinks.
Atmosphere: 5
Food: 5
Service: 5
Azdren Coma
This is the “hot” fudge (from a squeeze bottle) that they charge extra for.
visited Neil’s Coffee hoping it might offer the warm, inclusive atmosphere that independent cafés so often promise — especially for students like me who are on the autism spectrum and can find larger venues overwhelming. Sadly, my experience left me feeling subtly but unmistakably out of place.
Whether through staff demeanor or the social tone set by regulars, the café felt less like a welcoming community space and more like an environment where difference — particularly neurodiversity — was quietly but palpably unwelcome. As someone with autism, this sense of being “othered” is deeply discouraging and can turn what should be a small comfort — a cup of coffee in peace — into a reminder of isolation.
I sincerely hope the owners and staff reflect on how even small gestures of warmth and inclusion can profoundly change the experience for neurodivergent customers, and work toward fostering a space where all patrons, regardless of neurological or social difference, feel genuinely valued.
People need to do better and be better
Good flavors, good vibes, servings are huge, this is one scoop.
I just tried their coffee (caramel latte) and I am blown away by the fact that coffee could taste this good. I usually make my own coffee using instant crystals and ofcourse ground coffee makes heck of a difference in boosting the coffee flavor/taste, but compared to starbucks this coffee tasted much more fresh and lifted my mood like never before. Do try this caramel latte - its worth it!
Geat spot for a morning meeting and to enjoy a great cup of coffee.
Great atmosphere, awesome local business, our go to stop everytime we are in Pullman.
One of the only restaurants in Pullman that has vegan options.
Loved this place! Ice cream was delicious and our server was wonderful! Will definitely be going back there again!
Great place to meet up with friends.
Atmosphere: 5
Food: 5
Service: 5
Coffee here is very over priced and mediocre
Ordered the drinks one being 7 and a matcha latte being 5.50
For a bad drink for it to be overpriced as well was very disappointing compared to all other coffee shops near by
The matcha latte tasted so bland almost just hot water
Also the tables here are very unstable
One table kept shaking the whole time due to the unevenness
Unfortunately will not be coming here again
Atmosphere: 3
Food: 2
Service: 3
Super glad I made a stop here on my way out of town! Such a cute cafe! I mostly came because they had vegan options - the vegan breakfast sandwich was really tasty! I ordered 2 and one was a bit cold in the middle so it seems it wasn't quite heated up all the way but the other was perfect. The coffee was also extremely well brewed and very good. I would definitely stop in again if I evert find myself back in the area!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Their coffee is good. The ice cream is very popular. (I can't eat it, so can't review it.) They make some FANTASTIC smoothies with really clean ingredients. Very yum. I really enjoyed strawberry-peach.
Atmosphere: 4
Food: 5
Service: 4
Great place for friends to meet. Staff are as good as can be, friendly and service first class.
Dietary restrictions: Gluten free items.
Kid-friendliness: Kelso will love ice cream varieties (so do I).
Wheelchair accessibility: Yes, plenty if space.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Food is always incredible and so is their coffee. As a palouse native ive been visiting this shop since it was daily grind, however ive noticed that multiple baristas do not care if customers are near while theyre complaining about the customers order. Tonight they complained about what i ordered while i was sitting very close to where they work. ive also had prior baristas complain about a flavor combo i got in an iced green tea once. This is completely unprofessional behavior. Ive worked in food service for so long and understand it can be grueling. Please wait until the customer leaves or is out of earshot to complain. Youre driving buisness away in an incredibly rough time for downtown pullman buisnesses.
Atmosphere: 3
Food: 5
Service: 2
best Pullman cafe for seasonal an festive flavors of drinks.
Atmosphere: 5
Food: 5
Service: 5
This is the “hot” fudge (from a squeeze bottle) that they charge extra for.
Atmosphere: 3
Food: 2
Service: 1
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