AVOID THIS LOCATION especially if you have allergies! I bought the Italian market salad. They clearly don't mark their dressings and I got a sesame dressing. I luckily don't have food allergies, but a mistake like this can be fatal for someone or end up in the hospital.
Mihaela Varanita
I visited the store today during lunch to pick up my order, and it was incredibly busy. I just want to sincerely thank all the staff for working so hard to keep up with the rush. I truly appreciate every one of you for pushing through the long line of orders and still treating customers with patience, even while facing frustration from the wait. Your effort doesn’t go unnoticed—thank you! 💛
Atmosphere: 5
Food: 5
Service: 5
K Williams
The staff is nice. I've never had an encounter with anybody being rude. However, there should be better clarification on hours of operation. It states online that this location is open until 10pm. I showed up minutes to 9pm, to be told time online is not correct.Would like for them to update their hours as that is confusing.
Atmosphere: 3
Food: 4
Service: 4
Shari H
Reading recent reviews I’m not sure why management is allowing this poor service to continue. Went to the south hill mall Panera bread this morning, out of yogurt cups, ordered the new breakfast sandwiches and received them without the ham, no sauce. Returned them for new sandwiches and after very slow service and reminding them about the sauce we received the sandwiches with no sauce. Just seems like the employees are not trained well and don’t seem to care much at all. Will not be back.
patricia kearn
I ordered the Chicken Bacon Avo. I got the Bacon Turkey Bravo. I decided not to complain about it because I wanted to try the Bravo sometime anyway. The sandwich wasn’t bad tasting, but it was so cold and the bread was so hard I don’t even know how they serve this in-house. The mac and cheese was fine, just very wet. The cashier also didn’t ask me which side I wanted, so they just tossed a hard baguette on my plate. The cashier was also very weird and rude. When the lady in front of me finished ordering she gave her a nasty look and held it as the lady walked away. Such strange behavior in a service role. The tables were disgusting to sit at inside. The food is way too expensive for what you’re getting and (at this location at least) the bad service you’re getting. Won’t be coming back.
Food: 2
Service: 1
Ingrid Pressley
The service was great, especially in dealing with the Rosa. She was very helpful, paid attention to detail, and had great customer service!
Atmosphere: 5
Food: 5
Service: 5
Gerardo Lopez
For the price I paid and the portion I got is Absurd. This is crazy. It’s truly disappointing. Will not be going anymore to Panera. I will find somewhere else that has a reasonable price and greater portions.
Atmosphere: 5
Food: 5
Service: 5
Gail Sweeney
We were punched for time and panera has always been quick. (My first time at this location) went to the counter and waited to be helped for about 15 minutes ( I ended up ordering from a kiosk) we had intended to eat there but after waiting for an additional 20 minutes for our food, it was no longer an option. When I told them that I would need my order to go, staff member sighed and rolled her eyes. Needless to say that it'll be our last visit
Atmosphere: 2
Food: 5
Service: 1
Drake Saulsman
Waited for my delivery order for over 20 minutes after arriving. Braden was gossiping about the closing crew and once my food was completed they informed me that the drink I ordered would take another 10 minutes.
Atmosphere: 1
Food: 1
Service: 1
Crystal Williams
Ordered the pick two via Uber Eats for lunch. Only received my sandwich and the baguette. Did not receive my bowl of soup. Highly disappointed considering how much money I spent.
Very good food, well prepared and tasty, and the staff is polite & professional. Food portions are nicely sized. Great food made affordable!
Atmosphere: 5
Food: 5
Service: 5
Sergio
There’s trash everywhere, All the tables are dirty outside The patio is filled with trash. Portions are small and overpriced Do they need more employees Too busy.
Atmosphere: 1
Food: 1
Service: 1
Drew Buckingham
Incredibly slow.
Venessa Corby
Always out of bread , soup . Not very clean dining room awful service. Manager sitting on the phone not greeting customers not even dealing or helping. Stood in line for 15 minutes.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Broccoli Cheddar Soup
LM RS
Hard to hear due to noise and it was busy. Thought sandwich was supposed to be heated and it wasn't but it was still very good.
AVOID THIS LOCATION especially if you have allergies! I bought the Italian market salad. They clearly don't mark their dressings and I got a sesame dressing. I luckily don't have food allergies, but a mistake like this can be fatal for someone or end up in the hospital.
I visited the store today during lunch to pick up my order, and it was incredibly busy. I just want to sincerely thank all the staff for working so hard to keep up with the rush. I truly appreciate every one of you for pushing through the long line of orders and still treating customers with patience, even while facing frustration from the wait. Your effort doesn’t go unnoticed—thank you! 💛
Atmosphere: 5
Food: 5
Service: 5
The staff is nice. I've never had an encounter with anybody being rude. However, there should be better clarification on hours of operation. It states online that this location is open until 10pm. I showed up minutes to 9pm, to be told time online is not correct.Would like for them to update their hours as that is confusing.
Atmosphere: 3
Food: 4
Service: 4
Reading recent reviews I’m not sure why management is allowing this poor service to continue. Went to the south hill mall Panera bread this morning, out of yogurt cups, ordered the new breakfast sandwiches and received them without the ham, no sauce. Returned them for new sandwiches and after very slow service and reminding them about the sauce we received the sandwiches with no sauce. Just seems like the employees are not trained well and don’t seem to care much at all. Will not be back.
I ordered the Chicken Bacon Avo. I got the Bacon Turkey Bravo. I decided not to complain about it because I wanted to try the Bravo sometime anyway. The sandwich wasn’t bad tasting, but it was so cold and the bread was so hard I don’t even know how they serve this in-house. The mac and cheese was fine, just very wet. The cashier also didn’t ask me which side I wanted, so they just tossed a hard baguette on my plate. The cashier was also very weird and rude. When the lady in front of me finished ordering she gave her a nasty look and held it as the lady walked away. Such strange behavior in a service role. The tables were disgusting to sit at inside. The food is way too expensive for what you’re getting and (at this location at least) the bad service you’re getting. Won’t be coming back.
Food: 2
Service: 1
The service was great, especially in dealing with the Rosa. She was very helpful, paid attention to detail, and had great customer service!
Atmosphere: 5
Food: 5
Service: 5
For the price I paid and the portion I got is Absurd. This is crazy. It’s truly disappointing. Will not be going anymore to Panera. I will find somewhere else that has a reasonable price and greater portions.
Atmosphere: 5
Food: 5
Service: 5
We were punched for time and panera has always been quick. (My first time at this location) went to the counter and waited to be helped for about 15 minutes ( I ended up ordering from a kiosk) we had intended to eat there but after waiting for an additional 20 minutes for our food, it was no longer an option. When I told them that I would need my order to go, staff member sighed and rolled her eyes. Needless to say that it'll be our last visit
Atmosphere: 2
Food: 5
Service: 1
Waited for my delivery order for over 20 minutes after arriving. Braden was gossiping about the closing crew and once my food was completed they informed me that the drink I ordered would take another 10 minutes.
Atmosphere: 1
Food: 1
Service: 1
Ordered the pick two via Uber Eats for lunch. Only received my sandwich and the baguette. Did not receive my bowl of soup. Highly disappointed considering how much money I spent.
Restaurantji Recommends
Very good food, well prepared and tasty, and the staff is polite & professional. Food portions are nicely sized. Great food made affordable!
Atmosphere: 5
Food: 5
Service: 5
There’s trash everywhere, All the tables are dirty outside The patio is filled with trash.
Portions are small and overpriced
Do they need more employees Too busy.
Atmosphere: 1
Food: 1
Service: 1
Incredibly slow.
Always out of bread , soup . Not very clean dining room awful service. Manager sitting on the phone not greeting customers not even dealing or helping. Stood in line for 15 minutes.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Broccoli Cheddar Soup
Hard to hear due to noise and it was busy. Thought sandwich was supposed to be heated and it wasn't but it was still very good.
Atmosphere: 3
Food: 3
Service: 4
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