I always enjoy a good dinner with a blond (blood beer that is).
Atmosphere: 5
Food: 5
Service: 5
B B
Our server, Peyton, was outstanding! Beers were fine, but the kitchen needs some work. We ordered 3 burgers, two well done, the other medium (some pink). My wife and I got what we ordered. My buddy got his well done ,not what he wanted . He went back 2 days later and got a burger cooked on one side. One side burnt, the other never seen the grill. That's a medium to them. The Ruston Way Ram is awesome in every way. May be a management issue? Oh, and they discontinued the " chips " at all rams.
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Chips, Burger
Randal Nelson
Sunday January 26th about 4pm the staff were extremely rude and disrespectful the manager lady with short black hair should be fired as she has no appreciation for her job or customers will never go here again
Atmosphere: 1
Service: 1
Dan Gwinn
A treat, though the decor and atmosphere are missing something their (now closed) location a few miles south had.
Atmosphere: 4
Food: 4
Service: 5
Christy Stevens
We have been to a different Ram and really enjoyed it so we decided to try out the Puyallup location. When we got there it wasn't super busy and we were seated right away. The waitress came and took our drink orders and food orders within a few minutes so it started off good. However, we waited over an hour for our food and when we got it the burger meat was so chared and burned my burger was inedible, my daughter ate hers because she was hungry but hers was way over done as well. My son picked up a fry and there was a long hair under his fries stuck to the plate. The waitress never came by to check on us, never came to fill up our drinks she wad literally MIA. I had to go ask someone at the front to send a manager to our table. After telling the manager the issues we had she told me she would remake my burger to take home, and that she would comp the whole meal. She apologized several times and said she would send the waitress out to fill our waters while we wait for the remake of my burger. Waitress had major attitude when she comes back since the manager had spoken with her. She fills up our waters and we all said thank you (myself two teens and 2 under 10) and she doesnt say a word. About 15 minutes later she brings out the to go burger and in a sparky attitude says "I'm sorry you had a negative experience " and stops off. I was literally in shock! I had never had this experience at a Ram before. I wouldn't have even asked for a manager if the waitress would have come checked in on us and learned my burger was burned and charcoal. Thank God the manager was much nicer, she helped to try fix things.
Atmosphere: 3
Food: 1
Service: 1
Max Messmer
I will start this review off with the fact I was a General Manager for this company early in my career. Now I know it's been 20 years since I worked for this company, but what happened? The RAM used to have the highest of standards for food, service and the facility itself. It's obvious that this is no longer the case and it's a shame since this company used to pride itself and held its managers, teams and restaurants to the highest of standards and expectations.
Last Tuesday my wife and I went in for happy hour in the bar, I would say the bar was at about 60% capacity so not overly busy. We ordered 2 drinks, 2 Mulligan burgers and the loaded fries to share. The burgers were ok, but not he quality the RAM used to pride itself on. The loaded fries were cold and soggy. When the food was delivered my wife ordered a can of cider. 15 minutes later when we were done eating a server (not our original server) showed up at our table to deliver her cider. When we refused it and said we just wanted our bill so we could pay we were given snarky looks like it was out fault it took 15 minutes for them to open a can of cider and deliver it to the table.
The RAM used to have amazing food, drinks, service and the facilities were always in great condition. I understand that the landscape of the business has changed over the last 20 years, but it is very sad to see just how far the RAM has fallen in that time.
Atmosphere: 3
Food: 2
Service: 1
Chris Faverty
Great beer.....And the servers in the bar are great!! Amber, Tina, Payton and all of them are great!!!
But, last night I went in and the bar was full ....no biggie...We sat in the restaurant and our our server, Chris G, was anything but friendly. If you are going to be in customer service try being friendly to your regular customers. It makes a big difference on your reviews.
Service: 2
Karon locklear
This restaurant has the worst customer service don't waste your money I went there to pick up an order I'm standing there waiting and the order was sitting on the counter five minutes later
Bruce Warner
Not enough help poor girl had no help for the packet crowd did the best she could
We had a party of 14. Lian was our waitress. Brand new and did an absolute job. Very personable with a smile on her face.
Atmosphere: 5
Food: 5
Service: 5
sarah woodhull
Lian is a Rockstar. Took such great care of a wild party of 16.
Atmosphere: 5
Food: 5
Service: 5
Ciprian Droc
Ordered a bam bam smash burger for myself. The burger was slightly pink but not undercooked so I kept my eye on it after most of my bites, then came across this extremely raw portion. I was asked if I want it remade but I said no as I didn't want to eat there anymore. I got the check right after with 50% off my item as if nothing concerning actually happened. There's one thing if I didn't like the food for personal reasons but being served raw meat is another thing. The staff didn't even think about coming to apologise and try to assure me that there's steps being taken to prevent this from happening in the future. After asking to speak to the manager she took the item off, but it shouldn't even had gotten this far in my opinion.
Atmosphere: 4
Food: 1
Service: 1
Alfred Emerson
The Best Sports Bar, Best Happy Hour food and drinks, the Best Place to Celebrate A Birthday. Best Grill. Best Chef ?
I always enjoy a good dinner with a blond (blood beer that is).
Atmosphere: 5
Food: 5
Service: 5
Our server, Peyton, was outstanding! Beers were fine, but the kitchen needs some work. We ordered 3 burgers, two well done, the other medium (some pink). My wife and I got what we ordered. My buddy got his well done ,not what he wanted . He went back 2 days later and got a burger cooked on one side. One side burnt, the other never seen the grill. That's a medium to them. The Ruston Way Ram is awesome in every way. May be a management issue? Oh, and they discontinued the " chips " at all rams.
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Chips, Burger
Sunday January 26th about 4pm the staff were extremely rude and disrespectful the manager lady with short black hair should be fired as she has no appreciation for her job or customers will never go here again
Atmosphere: 1
Service: 1
A treat, though the decor and atmosphere are missing something their (now closed) location a few miles south had.
Atmosphere: 4
Food: 4
Service: 5
We have been to a different Ram and really enjoyed it so we decided to try out the Puyallup location. When we got there it wasn't super busy and we were seated right away. The waitress came and took our drink orders and food orders within a few minutes so it started off good. However, we waited over an hour for our food and when we got it the burger meat was so chared and burned my burger was inedible, my daughter ate hers because she was hungry but hers was way over done as well. My son picked up a fry and there was a long hair under his fries stuck to the plate. The waitress never came by to check on us, never came to fill up our drinks she wad literally MIA. I had to go ask someone at the front to send a manager to our table. After telling the manager the issues we had she told me she would remake my burger to take home, and that she would comp the whole meal. She apologized several times and said she would send the waitress out to fill our waters while we wait for the remake of my burger. Waitress had major attitude when she comes back since the manager had spoken with her. She fills up our waters and we all said thank you (myself two teens and 2 under 10) and she doesnt say a word. About 15 minutes later she brings out the to go burger and in a sparky attitude says "I'm sorry you had a negative experience " and stops off. I was literally in shock! I had never had this experience at a Ram before. I wouldn't have even asked for a manager if the waitress would have come checked in on us and learned my burger was burned and charcoal. Thank God the manager was much nicer, she helped to try fix things.
Atmosphere: 3
Food: 1
Service: 1
I will start this review off with the fact I was a General Manager for this company early in my career. Now I know it's been 20 years since I worked for this company, but what happened? The RAM used to have the highest of standards for food, service and the facility itself. It's obvious that this is no longer the case and it's a shame since this company used to pride itself and held its managers, teams and restaurants to the highest of standards and expectations.
Last Tuesday my wife and I went in for happy hour in the bar, I would say the bar was at about 60% capacity so not overly busy. We ordered 2 drinks, 2 Mulligan burgers and the loaded fries to share. The burgers were ok, but not he quality the RAM used to pride itself on. The loaded fries were cold and soggy. When the food was delivered my wife ordered a can of cider. 15 minutes later when we were done eating a server (not our original server) showed up at our table to deliver her cider. When we refused it and said we just wanted our bill so we could pay we were given snarky looks like it was out fault it took 15 minutes for them to open a can of cider and deliver it to the table.
The RAM used to have amazing food, drinks, service and the facilities were always in great condition. I understand that the landscape of the business has changed over the last 20 years, but it is very sad to see just how far the RAM has fallen in that time.
Atmosphere: 3
Food: 2
Service: 1
Great beer.....And the servers in the bar are great!! Amber, Tina, Payton and all of them are great!!!
But, last night I went in and the bar was full ....no biggie...We sat in the restaurant and our our server, Chris G, was anything but friendly. If you are going to be in customer service try being friendly to your regular customers. It makes a big difference on your reviews.
Service: 2
This restaurant has the worst customer service don't waste your money I went there to pick up an order I'm standing there waiting and the order was sitting on the counter five minutes later
Not enough help poor girl had no help for the packet crowd did the best she could
Atmosphere: 4
Service: 3
It was good I liked it….
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Lian is the best!! Great service. Loved the food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak
We had a party of 14. Lian was our waitress. Brand new and did an absolute job. Very personable with a smile on her face.
Atmosphere: 5
Food: 5
Service: 5
Lian is a Rockstar. Took such great care of a wild party of 16.
Atmosphere: 5
Food: 5
Service: 5
Ordered a bam bam smash burger for myself. The burger was slightly pink but not undercooked so I kept my eye on it after most of my bites, then came across this extremely raw portion. I was asked if I want it remade but I said no as I didn't want to eat there anymore. I got the check right after with 50% off my item as if nothing concerning actually happened.
There's one thing if I didn't like the food for personal reasons but being served raw meat is another thing. The staff didn't even think about coming to apologise and try to assure me that there's steps being taken to prevent this from happening in the future.
After asking to speak to the manager she took the item off, but it shouldn't even had gotten this far in my opinion.
Atmosphere: 4
Food: 1
Service: 1
The Best Sports Bar, Best Happy Hour food and drinks, the Best Place to Celebrate A Birthday. Best Grill. Best Chef ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, Mile High Mud Pie, Chicken Wings, Steak, Burger, Hamburger
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