I'm done going to this location always getting our drinks wrong and it's not that there hard it's drinks on the menu with no whip just drizzle or cold foam always one or the other is messed up, they talk way to much and obviously get distracted, and with the price of drinks these days I think they should be how they're ordered. Today they forgot the cold foam I asked for and my straws for two drinks
Atmosphere: 1
Food: 1
Service: 1
Stacy Zetterberg
Took 10 minutes for her to make 3 hot chocolates because she was stopping to talk with a guy that rolled up to the other window after us. Won't be coming back here.
Love this is my daily place when I'm omw to work at eqc
Coming back to this review august of 24 This is the first time I think I’ve tried to use cash to get coffee and I was told that they can’t make change for my cut my $10 bill that they have to put it on a gift card. I drove off I won’t ever come here again I’ll continue to go to Starbucks. You guys lost a 10 year plus recipient of your coffee
Atmosphere: 1
Food: 1
Service: 1
Carrie Mugrdechian
Big Foot Java has amazing coffee and great girls working very hard as this shop was super busy. I love that I can roll through here 24hrs a day and always get a great cup of Java. Thank you!!
Atmosphere: 5
Food: 5
Service: 5
Meep Hobknockerz
Waited 30min for two 16oz coffees while she waited on a friend or co worker at the window. Had to come back through a second time after having a mouth full of whole dark chocolate chips. Hands it to us the second time with again whole chocolate chips and crazy dark color so disappointed just left and threw it away will not visit this location again thanks girls with bangs.
Food: 1
Service: 1
Nena “NennaBk2” A
I had gone this morning to grab myself and my coworkers some coffee! Great service first of all, the ladies were really nice. As I was near my work (about 5 mins from Bigfoot), i had made a turn and spilt one of my drinks. I immediately turned around because I was prepared to make up that lost drink for my friend. However, the girls were very considerate towards replacing the beverage while offering some napkins to help clean up my seat. Please stay blessed ladies!
Atmosphere: 5
Food: 5
Service: 5
Mazen Dahan
TERRIBLE CUSTOMER SERVICE!! I asked for a $50.00 gift card and ending up receiving a $15.00 gift card. I was corrected many times on my pronunciation and I mean many times… I had to type out the order on my phone and then show it to them, I felt very uncomfortable and discriminated. There was no greeting from the first encounter to after paying. All the baristas had an attitude. Will definitely not be going back, and do not recommend to anyone. I would very much be grateful if a manager reached out to me regarding this incident.
Great coffee and eats... Lately not to cheep to provide insulated cup protectiors. when appropriate eat up . J
Have funny good times. As always the weather. ..
Atmosphere: 4
Food: 5
Service: 4
Nicholas Coates
You can thank Maddie for the review. :)
TERRIBLE CUSTOMER SERVICE!!
Atmosphere: 1
Food: 1
Service: 1
Nick & Livie
My husband and I always go here!! We love Bigfoot Java! Today my drink was made wrong and we understand because it was super busy! We got back in the very long line and let them know in the nicest way that the drink was made wrong! Immediately everyone question the girl who made it and then they tried to have her back and say they saw the girl make it right. The girl who made it wrong, told the woman talking to us that “it’s okay, we can make it again” one girl let us know it goes against their policy to remake and that they have signs to try the drink before u leave .. so now I know for next time, I’ll ALWAYS try it. Yet, a girl name Maddy was trying to not even have them remake it and was EXTREMELY RUDE! She gave the dirtiest looks at us and I shouted “Did I do something wrong, I feel like you don’t like us?” She heard me because all of them turned besides her. I even told them I wish they can taste it and see its coffee. I tried talking to maddy nicley. I just wanted her to understand that we wouldn’t get back in line if the drink was wrong.. I couldn’t say anything she just ignored us and then my husband tried putting the drink on their counter and he spilled the drink all over himself and the car. Maddy saw this happen and she turned to the girl and said “No, they drunk it” and Maddy turned to us with an attitude and shouted and said “No we need to see how much you drunk” i shouted back “you literally saw him spill it everywhere” She rolled her eyes and then I asked one girl for her name. I wish I could contact a manger! That was the rudest encounter! I hate customer service like that! I freaking even left a generous tip before I knew the drink was wrong and now I’m pissed! **Also just looked at the reviews and someone took a pic of Maddys face and said they had a horrible customer service with her too!
Service: 1
Angela Angell Author / REALTOR
Always amazing service.
Atmosphere: 5
Food: 5
Service: 5
Destiny Miller
People are always on top of it here from service to flavor. Thanks for that!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Espresso Shots, 2 Can 32oz - Infused Energy
too expensive most dont cash anymore.
Atmosphere: 2
Food: 2
Service: 4
I'm done going to this location always getting our drinks wrong and it's not that there hard it's drinks on the menu with no whip just drizzle or cold foam always one or the other is messed up, they talk way to much and obviously get distracted, and with the price of drinks these days I think they should be how they're ordered. Today they forgot the cold foam I asked for and my straws for two drinks
Atmosphere: 1
Food: 1
Service: 1
Took 10 minutes for her to make 3 hot chocolates because she was stopping to talk with a guy that rolled up to the other window after us. Won't be coming back here.
Service: 1
I love Bigfoot Java best place for espresso.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Espresso Shots, Blended Mocha Frappe
Fast service and always open
Service: 5
Love this is my daily place when I'm omw to work at eqc
Coming back to this review august of 24
This is the first time I think I’ve tried to use cash to get coffee and I was told that they can’t make change for my cut my $10 bill that they have to put it on a gift card. I drove off I won’t ever come here again I’ll continue to go to Starbucks. You guys lost a 10 year plus recipient of your coffee
Atmosphere: 1
Food: 1
Service: 1
Big Foot Java has amazing coffee and great girls working very hard as this shop was super busy. I love that I can roll through here 24hrs a day and always get a great cup of Java. Thank you!!
Atmosphere: 5
Food: 5
Service: 5
Waited 30min for two 16oz coffees while she waited on a friend or co worker at the window. Had to come back through a second time after having a mouth full of whole dark chocolate chips. Hands it to us the second time with again whole chocolate chips and crazy dark color so disappointed just left and threw it away will not visit this location again thanks girls with bangs.
Food: 1
Service: 1
I had gone this morning to grab myself and my coworkers some coffee! Great service first of all, the ladies were really nice. As I was near my work (about 5 mins from Bigfoot), i had made a turn and spilt one of my drinks. I immediately turned around because I was prepared to make up that lost drink for my friend. However, the girls were very considerate towards replacing the beverage while offering some napkins to help clean up my seat. Please stay blessed ladies!
Atmosphere: 5
Food: 5
Service: 5
TERRIBLE CUSTOMER SERVICE!!
I asked for a $50.00 gift card and ending up receiving a $15.00 gift card. I was corrected many times on my pronunciation and I mean many times… I had to type out the order on my phone and then show it to them, I felt very uncomfortable and discriminated. There was no greeting from the first encounter to after paying. All the baristas had an attitude. Will definitely not be going back, and do not recommend to anyone. I would very much be grateful if a manager reached out to me regarding this incident.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Great coffee and eats...
Lately not to cheep to provide insulated cup protectiors. when appropriate eat up . J
Have funny good times. As always the weather.
..
Atmosphere: 4
Food: 5
Service: 4
You can thank Maddie for the review. :)
TERRIBLE CUSTOMER SERVICE!!
Atmosphere: 1
Food: 1
Service: 1
My husband and I always go here!! We love Bigfoot Java! Today my drink was made wrong and we understand because it was super busy! We got back in the very long line and let them know in the nicest way that the drink was made wrong! Immediately everyone question the girl who made it and then they tried to have her back and say they saw the girl make it right. The girl who made it wrong, told the woman talking to us that “it’s okay, we can make it again” one girl let us know it goes against their policy to remake and that they have signs to try the drink before u leave .. so now I know for next time, I’ll ALWAYS try it. Yet, a girl name Maddy was trying to not even have them remake it and was EXTREMELY RUDE! She gave the dirtiest looks at us and I shouted “Did I do something wrong, I feel like you don’t like us?” She heard me because all of them turned besides her. I even told them I wish they can taste it and see its coffee. I tried talking to maddy nicley. I just wanted her to understand that we wouldn’t get back in line if the drink was wrong.. I couldn’t say anything she just ignored us and then my husband tried putting the drink on their counter and he spilled the drink all over himself and the car. Maddy saw this happen and she turned to the girl and said “No, they drunk it” and Maddy turned to us with an attitude and shouted and said “No we need to see how much you drunk” i shouted back “you literally saw him spill it everywhere” She rolled her eyes and then I asked one girl for her name. I wish I could contact a manger! That was the rudest encounter! I hate customer service like that! I freaking even left a generous tip before I knew the drink was wrong and now I’m pissed! **Also just looked at the reviews and someone took a pic of Maddys face and said they had a horrible customer service with her too!
Service: 1
Always amazing service.
Atmosphere: 5
Food: 5
Service: 5
People are always on top of it here from service to flavor. Thanks for that!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Espresso Shots, 2 Can 32oz - Infused Energy
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