If I could would rate zero stars. stop here because my 5 year old really needed to use the bathroom. We went inside and I nicley if my kid could use the bathroom real quick I don't mind getting a coffee if I need to she told me that I had to buy 30$ worth of shot before she give me the code for the bathroom
Atmosphere: 1
Food: 1
Service: 1
Autumm Coles
This is the only Starbucks in Puyallup that takes 15-20 for a drink or even just a water. They desperately need new management at this location.
Atmosphere: 5
Food: 1
Service: 1
Jessica Garcia
The service is great, I’m extremely disappointed with the management at this Starbucks. The manager Camille, openly yells at her staff in front of customers and makes passive-aggressive remarks toward them. It creates a toxic and uncomfortable atmosphere, and it’s clear the employees are treated poorly. Starbucks should take immediate action to ensure respectful and professional leadership.
Atmosphere: 1
Food: 2
Service: 4
CertifiedBehavioralScientistNYUAlumni
I ordered a warm Pecan Crunch Oat milk Latte and although it smelled & tasted good, it had a strong smell of pecan. The sweetness is decent ( not too sugary and not very bitter ), it has a fair , reasonable amount of sugar / sweetness.
Personally I would have this again instead of the warm hazelnut oatmilk shaken espresso which has a very VERY strong & bitter taste of hazelnut BUT IT SMELLS SO GOOD 😭😭😭😭 I like how the strong smell of pecan did not make the latte very bitter unlike the hazelnut made the shaken espresso.
Now I was really disappointed by how the amount of latte I received didn’t match the amount of latte I ordered. I ordered a medium sized Pecan Crunch Oat Milk Latte but the latte was not filled up all the way up to the brow of the medium sized cup……………………. 😩😑🙄😒. I hope this doesn’t happen again 😑
Atmosphere: 4
Food: 4
Service: 4
Edjochris Estrada
Whoever is the Barista making the brown sugar oatmilk shaken espresso at 12:40 NN on August 25, 2025 needs to be fired. The brown sugar tasted like oatmilk with water in it. Not sure if they forgot the espresso and the brown sugar. Order is also not filled closed to the brim. Not coming back here considering I ordered 3 of these.
Atmosphere: 1
Food: 1
Service: 1
Justin Acton
⭐☆☆☆☆ Terribly Managed – Disappointing Experience at This Location
I spend an embarrassing amount of money at Starbucks every year and travel often, so I’ve visited locations across the country. I’ve come to expect a certain level of customer service and consistency – which makes it all the more disappointing when a store falls so far below the standard.
This location is, quite honestly, one of the poorest managed I’ve encountered. I asked for a canned beverage – “it’s in the fridge.” It wasn’t. I asked for another – also out of stock. Fine, that happens. So I simply asked for a cup of water.
What followed was the most bizarre, uncomfortable exchange I’ve ever had at a Starbucks.
“Sorry, you have to make a purchase for that.”
But… I tried to make a purchase. Twice. You didn’t have the items.
“Okay, I’ll purchase the cup of water then.”
“Sorry, we can’t charge you for water.”
You can’t give me water, and you can’t sell me water. Make it make sense.
The “key holder” on duty, Jordan, pointed fingers at corporate policy and took no ownership whatsoever. In any other Starbucks I’ve visited – and that’s a lot – team members have always been empowered to do the right thing for the customer.
Not here. Instead, while giving feedback in a professional manner, with a calm and quiet speaking voice, Jordan threatened to ask me to leave — he became visibly frustrated because I had constructive feedback.
This location is light years behind its sister stores. If this is the leadership style allowed here, Starbucks needs to take a serious look at what’s going on. Disappointing, frustrating, and definitely not in alignment with the brand standard I’ve come to expect. They recognized me for 6000 stars in a year, please use brain over policy when called for. Very bot-like. Experiences like this one are the reason that small coffee shops are taking your customers.
Tina Burkhart-Montes
Great service
Atmosphere: 5
Food: 5
Service: 5
Linda Brazda
So friendly and they make my special coffee for me because I make lots of substitutions and they don't even mind
Atmosphere: 5
Food: 5
Service: 5
Jaylee Hays
The service is great, but the manager Camille ruins the experience. During my few minutes in the store, I witnessed her yell at one of her employees across the lobby. This is a terrible environment for the customers and her employees. I have come in on a couple other occasions and have heard her fling passive-aggressive comments towards her young baristas. Starbucks truly needs to work on hiring people of better character.
My home Starbucks, team knows me there (mostly) and my drinks always come out right. I’m a mobile order only kinda gal and I love that I can just run in and snag my goods with ease.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese \u0026 Fruit Protein Box, Potato Cheddar \u0026 Chive Bakes
Glenna Salas
I go to Starbucks all the time to order my Melon Burst—I always have my drink separated: ice in one cup, tea on the side, and the energy drink in the can. However, my last visit was bizarre. The moment I pulled up, I asked for two large Trenta cups of ice, and before I could finish my sentence, the barista cut me off, saying I had to place an order to get ice. I responded, “I’m getting to it,” and proceeded to order my usual setup: Melon Burst in the can a Trenta cup of ice and and my tea on the side as well, because I like to mix it myself. She told me they couldn’t do that—even though every other Starbucks has done it without a problem also they have done it for me as well before. The woman taking my order was incredibly rude and dismissive. I told her I’d go elsewhere, and as I drove off, I decided to call the manager. I explained that the whole situation could’ve been handled better, like simply pouring the can into the cup, but instead, I was told, “We don’t give out cans.” Then, rather condescendingly, the manager said, “I hope you have a better day,” assuming I was upset when I actually was having a great day—until that incident. I suggested that maybe some customer service training would help the staff communicate more respectfully, and at that point, I was hung up on. Needless to say, I won’t be returning to that Starbucks again. I went up the street to a different location of Starbucks and ordered my drink just the way I always do—with absolutely no problem. The staff was wonderful. It’s just too bad that you get a couple of bad apples—especially in management.
Renelyn Bangert
I love starbucks since then wherever i go i always get starbucks coffee the macha frap is my fav.
Atmosphere: 5
Food: 5
Service: 5
Kirstin Pine
I hate living in the U.S. No pride in our food. Starbucks is one of top offenders.
Food: 1
Travis Andersen
I am a delivery driver that picks up from Starbucks regularly. This is the first time a store has refused to let me use the restroom. How pathetic.
Line always takes forever
If I could would rate zero stars. stop here because my 5 year old really needed to use the bathroom. We went inside and I nicley if my kid could use the bathroom real quick I don't mind getting a coffee if I need to she told me that I had to buy 30$ worth of shot before she give me the code for the bathroom
Atmosphere: 1
Food: 1
Service: 1
This is the only Starbucks in Puyallup that takes 15-20 for a drink or even just a water. They desperately need new management at this location.
Atmosphere: 5
Food: 1
Service: 1
The service is great, I’m extremely disappointed with the management at this Starbucks. The manager Camille, openly yells at her staff in front of customers and makes passive-aggressive remarks toward them. It creates a toxic and uncomfortable atmosphere, and it’s clear the employees are treated poorly. Starbucks should take immediate action to ensure respectful and professional leadership.
Atmosphere: 1
Food: 2
Service: 4
I ordered a warm Pecan Crunch Oat milk Latte and although it smelled & tasted good, it had a strong smell of pecan. The sweetness is decent ( not too sugary and not very bitter ), it has a fair , reasonable amount of sugar / sweetness.
Personally I would have this again instead of the warm hazelnut oatmilk shaken espresso which has a very VERY strong & bitter taste of hazelnut BUT IT SMELLS SO GOOD 😭😭😭😭 I like how the strong smell of pecan did not make the latte very bitter unlike the hazelnut made the shaken espresso.
Now I was really disappointed by how the amount of latte I received didn’t match the amount of latte I ordered. I ordered a medium sized Pecan Crunch Oat Milk Latte but the latte was not filled up all the way up to the brow of the medium sized cup……………………. 😩😑🙄😒. I hope this doesn’t happen again 😑
Atmosphere: 4
Food: 4
Service: 4
Whoever is the Barista making the brown sugar oatmilk shaken espresso at 12:40 NN on August 25, 2025 needs to be fired. The brown sugar tasted like oatmilk with water in it. Not sure if they forgot the espresso and the brown sugar. Order is also not filled closed to the brim. Not coming back here considering I ordered 3 of these.
Atmosphere: 1
Food: 1
Service: 1
⭐☆☆☆☆ Terribly Managed – Disappointing Experience at This Location
I spend an embarrassing amount of money at Starbucks every year and travel often, so I’ve visited locations across the country. I’ve come to expect a certain level of customer service and consistency – which makes it all the more disappointing when a store falls so far below the standard.
This location is, quite honestly, one of the poorest managed I’ve encountered. I asked for a canned beverage – “it’s in the fridge.” It wasn’t. I asked for another – also out of stock. Fine, that happens. So I simply asked for a cup of water.
What followed was the most bizarre, uncomfortable exchange I’ve ever had at a Starbucks.
“Sorry, you have to make a purchase for that.”
But… I tried to make a purchase. Twice. You didn’t have the items.
“Okay, I’ll purchase the cup of water then.”
“Sorry, we can’t charge you for water.”
You can’t give me water, and you can’t sell me water. Make it make sense.
The “key holder” on duty, Jordan, pointed fingers at corporate policy and took no ownership whatsoever. In any other Starbucks I’ve visited – and that’s a lot – team members have always been empowered to do the right thing for the customer.
Not here. Instead, while giving feedback in a professional manner, with a calm and quiet speaking voice, Jordan threatened to ask me
to leave — he became visibly frustrated because I had constructive feedback.
This location is light years behind its sister stores. If this is the leadership style allowed here, Starbucks needs to take a serious look at what’s going on. Disappointing, frustrating, and definitely not in alignment with the brand standard I’ve come to expect. They recognized me for 6000 stars in a year, please use brain over policy when called for. Very bot-like. Experiences like this one are the reason that small coffee shops are taking your customers.
Great service
Atmosphere: 5
Food: 5
Service: 5
So friendly and they make my special coffee for me because I make lots of substitutions and they don't even mind
Atmosphere: 5
Food: 5
Service: 5
The service is great, but the manager Camille ruins the experience. During my few minutes in the store, I witnessed her yell at one of her employees across the lobby. This is a terrible environment for the customers and her employees. I have come in on a couple other occasions and have heard her fling passive-aggressive comments towards her young baristas. Starbucks truly needs to work on hiring people of better character.
Atmosphere: 1
Food: 5
Restaurantji Recommends
My home Starbucks, team knows me there (mostly) and my drinks always come out right. I’m a mobile order only kinda gal and I love that I can just run in and snag my goods with ease.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese \u0026 Fruit Protein Box, Potato Cheddar \u0026 Chive Bakes
I go to Starbucks all the time to order my Melon Burst—I always have my drink separated: ice in one cup, tea on the side, and the energy drink in the can. However, my last visit was bizarre. The moment I pulled up, I asked for two large Trenta cups of ice, and before I could finish my sentence, the barista cut me off, saying I had to place an order to get ice. I responded, “I’m getting to it,” and proceeded to order my usual setup: Melon Burst in the can a Trenta cup of ice and and my tea on the side as well, because I like to mix it myself. She told me they couldn’t do that—even though every other Starbucks has done it without a problem also they have done it for me as well before. The woman taking my order was incredibly rude and dismissive. I told her I’d go elsewhere, and as I drove off, I decided to call the manager. I explained that the whole situation could’ve been handled better, like simply pouring the can into the cup, but instead, I was told, “We don’t give out cans.” Then, rather condescendingly, the manager said, “I hope you have a better day,” assuming I was upset when I actually was having a great day—until that incident. I suggested that maybe some customer service training would help the staff communicate more respectfully, and at that point, I was hung up on. Needless to say, I won’t be returning to that Starbucks again. I went up the street to a different location of Starbucks and ordered my drink just the way I always do—with absolutely no problem. The staff was wonderful. It’s just too bad that you get a couple of bad apples—especially in management.
I love starbucks since then wherever i go i always get starbucks coffee the macha frap is my fav.
Atmosphere: 5
Food: 5
Service: 5
I hate living in the U.S. No pride in our food. Starbucks is one of top offenders.
Food: 1
I am a delivery driver that picks up from Starbucks regularly. This is the first time a store has refused to let me use the restroom. How pathetic.
Service: 1
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