⭐☆☆☆☆ Terribly Managed – Disappointing Experience at This Location
I spend an embarrassing amount of money at Starbucks every year and travel often, so I’ve visited locations across the country. I’ve come to expect a certain level of customer service and consistency – which makes it all the more disappointing when a store falls so far below the standard.
This location is, quite honestly, one of the poorest managed I’ve encountered. I asked for a canned beverage – “it’s in the fridge.” It wasn’t. I asked for another – also out of stock. Fine, that happens. So I simply asked for a cup of water.
What followed was the most bizarre, uncomfortable exchange I’ve ever had at a Starbucks.
“Sorry, you have to make a purchase for that.”
But… I tried to make a purchase. Twice. You didn’t have the items.
“Okay, I’ll purchase the cup of water then.”
“Sorry, we can’t charge you for water.”
You can’t give me water, and you can’t sell me water. Make it make sense.
The “key holder” on duty, Jordan, pointed fingers at corporate policy and took no ownership whatsoever. In any other Starbucks I’ve visited – and that’s a lot – team members have always been empowered to do the right thing for the customer.
Not here. Instead, while giving feedback in a professional manner, with a calm and quiet speaking voice, Jordan threatened to ask me to leave — he became visibly frustrated because I had constructive feedback.
This location is light years behind its sister stores. If this is the leadership style allowed here, Starbucks needs to take a serious look at what’s going on. Disappointing, frustrating, and definitely not in alignment with the brand standard I’ve come to expect. They recognized me for 6000 stars in a year, please use brain over policy when called for. Very bot-like. Experiences like this one are the reason that small coffee shops are taking your customers.
Tina Burkhart-Montes
Great service
Atmosphere: 5
Food: 5
Service: 5
Linda Brazda
So friendly and they make my special coffee for me because I make lots of substitutions and they don't even mind
Atmosphere: 5
Food: 5
Service: 5
Jaylee Hays
The service is great, but the manager Camille ruins the experience. During my few minutes in the store, I witnessed her yell at one of her employees across the lobby. This is a terrible environment for the customers and her employees. I have come in on a couple other occasions and have heard her fling passive-aggressive comments towards her young baristas. Starbucks truly needs to work on hiring people of better character.
Atmosphere: 1
Food: 5
Sabrina Josephson
My home Starbucks, team knows me there (mostly) and my drinks always come out right. I’m a mobile order only kinda gal and I love that I can just run in and snag my goods with ease.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese \u0026 Fruit Protein Box, Potato Cheddar \u0026 Chive Bakes
Glenna Salas
I go to Starbucks all the time to order my Melon Burst—I always have my drink separated: ice in one cup, tea on the side, and the energy drink in the can. However, my last visit was bizarre. The moment I pulled up, I asked for two large Trenta cups of ice, and before I could finish my sentence, the barista cut me off, saying I had to place an order to get ice. I responded, “I’m getting to it,” and proceeded to order my usual setup: Melon Burst in the can a Trenta cup of ice and and my tea on the side as well, because I like to mix it myself. She told me they couldn’t do that—even though every other Starbucks has done it without a problem also they have done it for me as well before. The woman taking my order was incredibly rude and dismissive. I told her I’d go elsewhere, and as I drove off, I decided to call the manager. I explained that the whole situation could’ve been handled better, like simply pouring the can into the cup, but instead, I was told, “We don’t give out cans.” Then, rather condescendingly, the manager said, “I hope you have a better day,” assuming I was upset when I actually was having a great day—until that incident. I suggested that maybe some customer service training would help the staff communicate more respectfully, and at that point, I was hung up on. Needless to say, I won’t be returning to that Starbucks again. I went up the street to a different location of Starbucks and ordered my drink just the way I always do—with absolutely no problem. The staff was wonderful. It’s just too bad that you get a couple of bad apples—especially in management.
Renelyn Bangert
I love starbucks since then wherever i go i always get starbucks coffee the macha frap is my fav.
Atmosphere: 5
Food: 5
Service: 5
Kirstin Pine
I hate living in the U.S. No pride in our food. Starbucks is one of top offenders.
Food: 1
Travis Andersen
I am a delivery driver that picks up from Starbucks regularly. This is the first time a store has refused to let me use the restroom. How pathetic.
Service: 1
Jason Karpen
This location often gets my order wrong, or gives drinks that don't taste right. I just got a peppermint mocha that has not a hint of peppermint and has a chalky taste. AND the ham and cheese croissant was not fully cooked. $15 for inedible product. Avoid this location!
I was recently in this location. My food was cold, my drink was wrong and the manager camil I think her name was… was so rude and condescending! She was rude to her staff. We didn’t ask for anything to be remade just asked for the food to be reheated. The way she acted about it was unacceptable for anyone especially a manager. Please go a few more blocks to another location then coming here. Should never support a business that treats their employees the way she did, or their customers. There’s plenty of other Starbucks or coffee shops up and down this same street! Do better camil
Atmosphere: 2
Food: 1
Service: 1
H VS
Made a quick stop to get some Chai latte and a sandwich. The staff was friendly but there was a slight discrepancy in the order. The sandwich and the banana bread was warmed and served. The rest of the baked goods and parfaits felt stale. The area and restrooms were clean but some tables weren’t wiped well. Overall had a good experience.
Atmosphere: 5
Food: 3
Service: 4
Justeen Borrecco
There are SO many flies! It’s disgusting. Most people go through the drive through and probably don’t see them. I walked inside and saw all of the flies, didn’t order anything ?
Atmosphere: 1
Food: 1
Service: 1
Fay Gudenau
great new coffee
Isaiah
Ordered in store pickup. Got there, and the lobby was closed. Drive through only.
⭐☆☆☆☆ Terribly Managed – Disappointing Experience at This Location
I spend an embarrassing amount of money at Starbucks every year and travel often, so I’ve visited locations across the country. I’ve come to expect a certain level of customer service and consistency – which makes it all the more disappointing when a store falls so far below the standard.
This location is, quite honestly, one of the poorest managed I’ve encountered. I asked for a canned beverage – “it’s in the fridge.” It wasn’t. I asked for another – also out of stock. Fine, that happens. So I simply asked for a cup of water.
What followed was the most bizarre, uncomfortable exchange I’ve ever had at a Starbucks.
“Sorry, you have to make a purchase for that.”
But… I tried to make a purchase. Twice. You didn’t have the items.
“Okay, I’ll purchase the cup of water then.”
“Sorry, we can’t charge you for water.”
You can’t give me water, and you can’t sell me water. Make it make sense.
The “key holder” on duty, Jordan, pointed fingers at corporate policy and took no ownership whatsoever. In any other Starbucks I’ve visited – and that’s a lot – team members have always been empowered to do the right thing for the customer.
Not here. Instead, while giving feedback in a professional manner, with a calm and quiet speaking voice, Jordan threatened to ask me
to leave — he became visibly frustrated because I had constructive feedback.
This location is light years behind its sister stores. If this is the leadership style allowed here, Starbucks needs to take a serious look at what’s going on. Disappointing, frustrating, and definitely not in alignment with the brand standard I’ve come to expect. They recognized me for 6000 stars in a year, please use brain over policy when called for. Very bot-like. Experiences like this one are the reason that small coffee shops are taking your customers.
Great service
Atmosphere: 5
Food: 5
Service: 5
So friendly and they make my special coffee for me because I make lots of substitutions and they don't even mind
Atmosphere: 5
Food: 5
Service: 5
The service is great, but the manager Camille ruins the experience. During my few minutes in the store, I witnessed her yell at one of her employees across the lobby. This is a terrible environment for the customers and her employees. I have come in on a couple other occasions and have heard her fling passive-aggressive comments towards her young baristas. Starbucks truly needs to work on hiring people of better character.
Atmosphere: 1
Food: 5
My home Starbucks, team knows me there (mostly) and my drinks always come out right. I’m a mobile order only kinda gal and I love that I can just run in and snag my goods with ease.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese \u0026 Fruit Protein Box, Potato Cheddar \u0026 Chive Bakes
I go to Starbucks all the time to order my Melon Burst—I always have my drink separated: ice in one cup, tea on the side, and the energy drink in the can. However, my last visit was bizarre. The moment I pulled up, I asked for two large Trenta cups of ice, and before I could finish my sentence, the barista cut me off, saying I had to place an order to get ice. I responded, “I’m getting to it,” and proceeded to order my usual setup: Melon Burst in the can a Trenta cup of ice and and my tea on the side as well, because I like to mix it myself. She told me they couldn’t do that—even though every other Starbucks has done it without a problem also they have done it for me as well before. The woman taking my order was incredibly rude and dismissive. I told her I’d go elsewhere, and as I drove off, I decided to call the manager. I explained that the whole situation could’ve been handled better, like simply pouring the can into the cup, but instead, I was told, “We don’t give out cans.” Then, rather condescendingly, the manager said, “I hope you have a better day,” assuming I was upset when I actually was having a great day—until that incident. I suggested that maybe some customer service training would help the staff communicate more respectfully, and at that point, I was hung up on. Needless to say, I won’t be returning to that Starbucks again. I went up the street to a different location of Starbucks and ordered my drink just the way I always do—with absolutely no problem. The staff was wonderful. It’s just too bad that you get a couple of bad apples—especially in management.
I love starbucks since then wherever i go i always get starbucks coffee the macha frap is my fav.
Atmosphere: 5
Food: 5
Service: 5
I hate living in the U.S. No pride in our food. Starbucks is one of top offenders.
Food: 1
I am a delivery driver that picks up from Starbucks regularly. This is the first time a store has refused to let me use the restroom. How pathetic.
Service: 1
This location often gets my order wrong, or gives drinks that don't taste right. I just got a peppermint mocha that has not a hint of peppermint and has a chalky taste. AND the ham and cheese croissant was not fully cooked. $15 for inedible product. Avoid this location!
Food: 1
Restaurantji Recommends
I was recently in this location. My food was cold, my drink was wrong and the manager camil I think her name was… was so rude and condescending! She was rude to her staff. We didn’t ask for anything to be remade just asked for the food to be reheated. The way she acted about it was unacceptable for anyone especially a manager. Please go a few more blocks to another location then coming here. Should never support a business that treats their employees the way she did, or their customers. There’s plenty of other Starbucks or coffee shops up and down this same street! Do better camil
Atmosphere: 2
Food: 1
Service: 1
Made a quick stop to get some Chai latte and a sandwich. The staff was friendly but there was a slight discrepancy in the order. The sandwich and the banana bread was warmed and served. The rest of the baked goods and parfaits felt stale. The area and restrooms were clean but some tables weren’t wiped well. Overall had a good experience.
Atmosphere: 5
Food: 3
Service: 4
There are SO many flies! It’s disgusting. Most people go through the drive through and probably don’t see them. I walked inside and saw all of the flies, didn’t order anything ?
Atmosphere: 1
Food: 1
Service: 1
great new coffee
Ordered in store pickup. Got there, and the lobby was closed. Drive through only.
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