After a long day we decided to pick up some food at our local Wendy’s. When I ordered at the drive thru speaker I received so much attitude from the person taking my order. I spent all day training and accidentally order a number 10. I was immediately corrected “There’s no number 10” they said sounding annoyed. I was corrected again when I asked for my kids meals to not include pickles. “They don’t come with those anyway just ketchup. Anything else?” I proceeded with my order and they said my total will be at the second window. When I pulled up to the window, no greeting just more attitude to the next person ordering. “Can I get your drink first?” The person rolls their eyes and says “oh my god…” I could not believe it. The person then sticks her hand out the window and demands “card!” Seriously? No thank you. I stayed silent waiting for some kind of acknowledgment that I’m a human and nothing. At this point I just want to leave a soon as possible. I stared at my food ready sitting on the counter for what seemed like eternity as she continues to have attitude with the person in her headset. Then she says “Sprry about the wait”. I reminded her that she forgot one of the kids chocolate milks that was sitting next to the window still. I think my point here is it is ok to mistakes and own up to them. It’s not ok to treat people the way she did with such disrespect. I’m just shocked. I never order from Wendy’s so I don’t have the menu memorized and I would think any Wendy’s employee would understand this.
This person has tattoos, pink hair and a yellow manicure. Please do better and be nicer to people. Good customer service can really make someone’s day. Bad service can ruin it.
That’s all.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Hamburger, French Fries
Louis G
Food was horrible. It was all cold. You can tell the burgers were cooked and sat till someone ordered them. Fries were cold. Nuggets were you guess it cold. Wendy’s talks a good game about being better than the rest but I guess that is just their social media department. I won’t be back for a while.
Atmosphere: 4
Food: 1
Service: 4
Bryan Gutierrez
This Wendy’s wasn’t as busy as I expected, which was perfect. I went through the drive-thru and ordered a spicy chicken burger meal, plus another one non-spicy. I was on a work trip and in a hurry to get on the freeway, so I peeked into the bag, saw “Spicy Chicken Burger” written on the wrapper, and trusted it was correct. While on the road, I got hungry, opened it, and found it was actually 2 regular chicken burgers. Unfortunately, the nice young ladies working had messed up my order.
Atmosphere: 5
Food: 4
Service: 3
Yulie Chadderdon
I went in just for a drink cause its hot out and I had a nearby appointment. They gave it free, dunno if it was cause they looked a bit busy but Thanks ♡ was a very friendly lady at the counter.
Atmosphere: 5
Food: 5
Service: 5
Chris Black
I don’t care what kind of day you’re having Shelby, quit trauma dumping when you are taking my order and lose the attitude.
Atmosphere: 1
Food: 4
Service: 1
Boppa
Had the absolute worst breakfast sandwich ever. The egg was barely warm, as was the sausage. The muffin was tough and stale.
Atmosphere: 3
Food: 2
Service: 2
Clint
Drive thru went smoothly, and the staff were very nice
Cheryl Allison
The chilli is the best!! But this time I had the chicken pecan salad with extra pecans. It's so delicious and has become my favorite next to the chili. I always have very good service at Wendy's in the Drive-Thru and inside the store. It's always clean and the food is always delicious. For a good price too
Atmosphere: 5
Food: 5
Service: 5
Mirabel Smay
Madison the cashier was great and wonderful hospitality
Atmosphere: 5
Food: 5
Service: 5
James Harding
No thank you to a remake, I should have known, I was the 4th person to have mistakes on my order, just wanted a complete refund.
After a long day we decided to pick up some food at our local Wendy’s. When I ordered at the drive thru speaker I received so much attitude from the person taking my order. I spent all day training and accidentally order a number 10. I was immediately corrected “There’s no number 10” they said sounding annoyed. I was corrected again when I asked for my kids meals to not include pickles. “They don’t come with those anyway just ketchup. Anything else?” I proceeded with my order and they said my total will be at the second window. When I pulled up to the window, no greeting just more attitude to the next person ordering. “Can I get your drink first?” The person rolls their eyes and says “oh my god…” I could not believe it. The person then sticks her hand out the window and demands “card!” Seriously? No thank you. I stayed silent waiting for some kind of acknowledgment that I’m a human and nothing. At this point I just want to leave a soon as possible. I stared at my food ready sitting on the counter for what seemed like eternity as she continues to have attitude with the person in her headset. Then she says “Sprry about the wait”. I reminded her that she forgot one of the kids chocolate milks that was sitting next to the window still. I think my point here is it is ok to mistakes and own up to them. It’s not ok to treat people the way she did with such disrespect. I’m just shocked. I never order from Wendy’s so I don’t have the menu memorized and I would think any Wendy’s employee would understand this.
This person has tattoos, pink hair and a yellow manicure. Please do better and be nicer to people. Good customer service can really make someone’s day. Bad service can ruin it.
That’s all.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Hamburger, French Fries
Food was horrible. It was all cold. You can tell the burgers were cooked and sat till someone ordered them. Fries were cold. Nuggets were you guess it cold. Wendy’s talks a good game about being better than the rest but I guess that is just their social media department. I won’t be back for a while.
Atmosphere: 4
Food: 1
Service: 4
This Wendy’s wasn’t as busy as I expected, which was perfect. I went through the drive-thru and ordered a spicy chicken burger meal, plus another one non-spicy. I was on a work trip and in a hurry to get on the freeway, so I peeked into the bag, saw “Spicy Chicken Burger” written on the wrapper, and trusted it was correct. While on the road, I got hungry, opened it, and found it was actually 2 regular chicken burgers. Unfortunately, the nice young ladies working had messed up my order.
Atmosphere: 5
Food: 4
Service: 3
I went in just for a drink cause its hot out and I had a nearby appointment. They gave it free, dunno if it was cause they looked a bit busy but Thanks ♡ was a very friendly lady at the counter.
Atmosphere: 5
Food: 5
Service: 5
I don’t care what kind of day you’re having Shelby, quit trauma dumping when you are taking my order and lose the attitude.
Atmosphere: 1
Food: 4
Service: 1
Had the absolute worst breakfast sandwich ever. The egg was barely warm, as was the sausage. The muffin was tough and stale.
Atmosphere: 3
Food: 2
Service: 2
Drive thru went smoothly, and the staff were very nice
The chilli is the best!! But this time I had the chicken pecan salad with extra pecans. It's so delicious and has become my favorite next to the chili. I always have very good service at Wendy's in the Drive-Thru and inside the store. It's always clean and the food is always delicious. For a good price too
Atmosphere: 5
Food: 5
Service: 5
Madison the cashier was great and wonderful hospitality
Atmosphere: 5
Food: 5
Service: 5
No thank you to a remake, I should have known, I was the 4th person to have mistakes on my order, just wanted a complete refund.
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
Probably the best fast food at this time, Better hamburger meat than McDonald's or Jack in the box.
Friendly drive through service. Quick.
Fast, hot, and fresh. The staff is upbeat and friendly.
They do not actually open at 6:30am. They need to change their hours
No one in the store cares about the food. Just serve and collect money
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