I had a terrible experience when I ordered a cake for my son's birthday. We were told beforehand that the cake would be ready at 10am, and when we got to the store around 10:30, we were surprised to see that it was closed. Moreover, nobody was answering the phone and after waiting for 30 minutes, I had to move my son's birthday party because I did not get my cake on time without any notice. After commuting back from Redmond, we finally were able to get in touch with someone an hour and a half later.
At that point, I was extremely disappointed and asked if it would be possible to get a delivery as well as a 20% discount because of the stress and unrest this mistake caused. We recieved the delivery from Margo's husband, but when we got in touch with Margo, I was shocked by her UNPROFESSIONAL behavior. She accused me of demanding for a discount to "her girl", which I simply inquired about, and continued to berate my actions. She accused me of not waiting at the store and not trying to get in touch, which I very obviously did and have proof of. She apologized for the issue but said that my family's behavior caused part of the issue, which is absurd to say when you are in a customer service position. Overall, terrible service and lack of accountability. I will never buy from or recommend this place again.
Mary Miller
Beautiful cakes and cupcakes! Always so fresh and scrumptious. Other bakeries just don’t compare!
Valeria Stephens
Do not use these people for your wedding events. While the cupcakes are good, they are incredibly disorganized and do not handle when they make a mistake well.
It was already a bad sign when the (paid for with a fee) tasting was a harried, rushed mess- but we bought from them before as customers and assumed they were having an off day. We should have actually seen this as their default.
Then, day of they messed up the order and it was nowhere for pickup. The staffer at the desk, a perfectly nice person, knew nothing about any deliveries and only could confirm it via digging up receipts. This wasted a considerable amount of time (day of!) for our wedding. We did eventually get our cupcakes via a delivery, which they stealth handed off to catering pretty much the moment before guests arrived. No apologies were provided, just an ETA.
When I followed up with them the day after the wedding the result was an incredibly belittling reaction where they claimed they had done everything they think of and because the other catering team seemed fine (what?) obviously they had nothing to be concerned over. This, I would stress, is a leadership level issue.
So TL;DR business will lose your order the day of your wedding and treat that added stress as not their problem.
Noteworthy details: Loses orders, very disorganized and rude
Service: 1
Valeria Stephens (Panda)
Do not use these people for your wedding events. While the cupcakes are good, they are incredibly disorganized and do not handle when they make a mistake well.
It was already a bad sign when the (paid for with a fee) tasting was a harried, rushed mess- but we bought from them before as customers and assumed they were having an off day. We should have actually seen this as their default.
Then, day of they messed up the order and it was nowhere for pickup. The staffer at the desk, a perfectly nice person, knew nothing about any deliveries and only could confirm it via digging up receipts. This wasted a considerable amount of time (day of!) for our wedding. We did eventually get our cupcakes via a delivery, which they stealth handed off to catering pretty much the moment before guests arrived. No apologies were provided, just an ETA.
When I followed up with them the day after the wedding the result was an incredibly belittling reaction where they claimed they had done everything they think of and because the other catering team seemed fine (what?) obviously they had nothing to be concerned over. This, I would stress, is a leadership level issue.
So TL;DR business will lose your order the day of your wedding and treat that added stress as not their problem.
Noteworthy details: Loses orders, very disorganized and rude
Service: 1
Sameer Taticherla
The person running it was super nice the cupcake looks so good lokey can’t wait to dig in
Service: 5
Vincent McManus
This small shop makes amazing cupcakes. My personal favorites are the lemon, and the salted caramel cupcakes. They also serve edible cookie dough, which is really tasty.
Service: 5
Alex
One of the workers name, shy, or something was very rude towards me had glasses made racist comments charged me like did. I have enough money for this cupcake also called me a queer. N no false information was said n ur employee was messing with me first?
Service: 1
Emma Bennett
The food and place is very nice but the cashier was very unhelpful when I asked about allergies. She claimed she didn't know about ingredients and when I asked if she had ingredient lists, she told me "I don't know, I just sell them". I found that not only rude but also totally unacceptable for a store these days. People with food allergies are very common and they deserve to know about the food they'd like to purchase. Very discouraged from coming here again knowing I won't be able to safely purchase from them.
Service: 1
June Adjii
I love Pinkabella, but this is the first time I've ever had a dry/hard/overbaked cupcake from them! I always go to the Lynwood branch, and have never had an issue. Won't be returning to the Redmond branch :-(
Eliot Salt
I believe I paid something like $17 for 3 cupcakes which feels quite expensive, although perhaps not unusual these days. That being said, cupcakes were super dry and just overall pretty disappointing.
Delicious!!! Great dessert. The chocolate peanut butter is just wonderful with a glass of milk!
Brandon Stewart
Had a sweet tooth after the movies Friday around 4pm. so decided to take some cupcakes back home !! So many options to choose from like /cake pops/cupackes / cakes and cookies and also a very friendly and nice young lady working the front counter !! Definitely a go to if you need any sweets or cakes for special
Service: 5
Becky Sargent
Cupcakes were solid and Shiann was fantastic ❣️
Service: 5
Savannah Bouton
I’ve had gourmet cupcakes and these taste like they have a lot of additives and are not from scratch. Pretty disappoints considering they cost $5 a pop.
I had a terrible experience when I ordered a cake for my son's birthday. We were told beforehand that the cake would be ready at 10am, and when we got to the store around 10:30, we were surprised to see that it was closed. Moreover, nobody was answering the phone and after waiting for 30 minutes, I had to move my son's birthday party because I did not get my cake on time without any notice. After commuting back from Redmond, we finally were able to get in touch with someone an hour and a half later.
At that point, I was extremely disappointed and asked if it would be possible to get a delivery as well as a 20% discount because of the stress and unrest this mistake caused. We recieved the delivery from Margo's husband, but when we got in touch with Margo, I was shocked by her UNPROFESSIONAL behavior. She accused me of demanding for a discount to "her girl", which I simply inquired about, and continued to berate my actions. She accused me of not waiting at the store and not trying to get in touch, which I very obviously did and have proof of. She apologized for the issue but said that my family's behavior caused part of the issue, which is absurd to say when you are in a customer service position. Overall, terrible service and lack of accountability. I will never buy from or recommend this place again.
Beautiful cakes and cupcakes! Always so fresh and scrumptious. Other bakeries just don’t compare!
Do not use these people for your wedding events. While the cupcakes are good, they are incredibly disorganized and do not handle when they make a mistake well.
It was already a bad sign when the (paid for with a fee) tasting was a harried, rushed mess- but we bought from them before as customers and assumed they were having an off day. We should have actually seen this as their default.
Then, day of they messed up the order and it was nowhere for pickup. The staffer at the desk, a perfectly nice person, knew nothing about any deliveries and only could confirm it via digging up receipts. This wasted a considerable amount of time (day of!) for our wedding. We did eventually get our cupcakes via a delivery, which they stealth handed off to catering pretty much the moment before guests arrived. No apologies were provided, just an ETA.
When I followed up with them the day after the wedding the result was an incredibly belittling reaction where they claimed they had done everything they think of and because the other catering team seemed fine (what?) obviously they had nothing to be concerned over. This, I would stress, is a leadership level issue.
So TL;DR business will lose your order the day of your wedding and treat that added stress as not their problem.
Noteworthy details: Loses orders, very disorganized and rude
Service: 1
Do not use these people for your wedding events. While the cupcakes are good, they are incredibly disorganized and do not handle when they make a mistake well.
It was already a bad sign when the (paid for with a fee) tasting was a harried, rushed mess- but we bought from them before as customers and assumed they were having an off day. We should have actually seen this as their default.
Then, day of they messed up the order and it was nowhere for pickup. The staffer at the desk, a perfectly nice person, knew nothing about any deliveries and only could confirm it via digging up receipts. This wasted a considerable amount of time (day of!) for our wedding. We did eventually get our cupcakes via a delivery, which they stealth handed off to catering pretty much the moment before guests arrived. No apologies were provided, just an ETA.
When I followed up with them the day after the wedding the result was an incredibly belittling reaction where they claimed they had done everything they think of and because the other catering team seemed fine (what?) obviously they had nothing to be concerned over. This, I would stress, is a leadership level issue.
So TL;DR business will lose your order the day of your wedding and treat that added stress as not their problem.
Noteworthy details: Loses orders, very disorganized and rude
Service: 1
The person running it was super nice the cupcake looks so good lokey can’t wait to dig in
Service: 5
This small shop makes amazing cupcakes. My personal favorites are the lemon, and the salted caramel cupcakes. They also serve edible cookie dough, which is really tasty.
Service: 5
One of the workers name, shy, or something was very rude towards me had glasses made racist comments charged me like did. I have enough money for this cupcake also called me a queer. N no false information was said n ur employee was messing with me first?
Service: 1
The food and place is very nice but the cashier was very unhelpful when I asked about allergies. She claimed she didn't know about ingredients and when I asked if she had ingredient lists, she told me "I don't know, I just sell them". I found that not only rude but also totally unacceptable for a store these days. People with food allergies are very common and they deserve to know about the food they'd like to purchase. Very discouraged from coming here again knowing I won't be able to safely purchase from them.
Service: 1
I love Pinkabella, but this is the first time I've ever had a dry/hard/overbaked cupcake from them! I always go to the Lynwood branch, and have never had an issue. Won't be returning to the Redmond branch :-(
I believe I paid something like $17 for 3 cupcakes which feels quite expensive, although perhaps not unusual these days. That being said, cupcakes were super dry and just overall pretty disappointing.
Restaurantji Recommends
Delicious!!! Great dessert. The chocolate peanut butter is just wonderful with a glass of milk!
Had a sweet tooth after the movies Friday around 4pm. so decided to take some cupcakes back home !! So many options to choose from like /cake pops/cupackes / cakes and cookies and also a very friendly and nice young lady working the front counter !! Definitely a go to if you need any sweets or cakes for special
Service: 5
Cupcakes were solid and Shiann was fantastic ❣️
Service: 5
I’ve had gourmet cupcakes and these taste like they have a lot of additives and are not from scratch. Pretty disappoints considering they cost $5 a pop.
Service: 5
Terrible. Birthday cake was disappointing.
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