Horrible Service!! If you are going as big group, they gonna mix up your order. Make sure you hold your dish otherwise they pick up even if you are not finished. Be ready for surprise, what you order and what you get!!Food is just ok. Service is horrible.
Atmosphere: 3
Food: 2
Service: 1
Priyanka Nagar
My toddler made a little bit of mess while eating rice. The waitress started cleaning the floor while we were eating. Should have some courtesy to wait until we were done before cleaning up the place.
Sindi Tracey
On 2-12-2024 we had a meal at Thai Ginger in Factoria. The service was ok but the food was no able to be eaten. We ordered 2 Star and received at least a 4 star. We could not eat the food, it was simply too hot and they never checked back with us to comment. Finally, at the end of the meal time, the waiter never came back, he was "server D". When we went up to pay, we told him that we could not eat the food. They seem to act like they do not understand English but he did. My husband did leave a tip and he nearly beat him up over the amount. He nearly chased my husband down and started yelling him at the door and showed a lot of anger. We tried to explain to him that the service was marginal, that he never came bank and that we could not eat the food. We did not even take it home. The following day, I called to talk with the owner, wo we know. I was told she was out of town so I called Redmond Town Center. I talked with May, who said she was the manager. I told her what happened and asked to speak to the owner. She told me she was out of the county. I told May what happened and she told us to come to Redmond one night and ask for her and she would replace the meal that we could not eat. It was $74.36. We went last night and we had a good meal. When she brought the bill, I reminded her what she said and she apparently misrepresented that she is not the manager and went to talk with Ken, who said he was the manager. She lied about what she told us but then recalled her conversation with me and told Ken and he came back our table and said, "if you don't pay, I will call security". Ken states he called the owner and she said we had to pay. I have no idea if he called her or not but all of this has been a horrific experience and after 20 years of going to Thai Ginger, we will never go back. There is constant turn over and the food in Factoria is not consistently good. There is no reason for any restaurant to treat good customers like this and especially people who have gone for over 20 years, Even then the owner was in prison, we supported her restaurant. These people are crooks and highly dishonest. For any owner to allow her employees to treat nice people like this is unbelievable especially, when she herself spent a great deal of time in Sea-Tac prison for dishonest acts. The credibility starts with the owners down. We plan to dispute the charges with Visa. This restaurant has gone hill and all of them have gone out of business but two now. Also, the business has been very diminished in Factoria so others must be experiencing the bad good, constant turn over and increased prices. I would strongly avoid Vivian's two Thai Ginger restaurants especially when employees nearly beat you up and then threaten you.
Dagny Davis
Bomb af, my friend and i split vegetable panag curry, it was BOMB!! we are it with sticky rice and we both had mango juice, which was bomb. 100% worth
Atmosphere: 4
Food: 5
Service: 3
Alondaray Williams
Lovely Thai Restaurant. Food is consistently delicious. Nothing fancy just good food and nice environment for friends catching up. Not impressive if you are taking someone on a
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Salmon Curry
AJ Fajarillo
This is 1 of our favorite restaurant. However today, we ordered the halibut cheeks curry. Was disappointed because they used a regular cod fish, cut in rectangles. We asked the waitress and she said it was halibut cheeks. We’ve had halibut cheeks in the past and they’re not rectangular and they don’t taste like cod. The biggest disappointment is that we’re sold halibut cheeks that cost much more than a cod fish.
Atmosphere: 4
Food: 1
Service: 4
Allen Flickinger
Decent and filling pad thai.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Phad Thai – Winner Bite of Seattle
Snehasish Dass
Food was bad and service even worse. Will not recommend this place at all. There are many better Thai restaurants nearby with much much better food and service.
Atmosphere: 2
Food: 2
Service: 2
Rayvon Mattison
Hispanic waitress is obviously racist if you liik like you have money she'll play nice but if your walking in as a delivery person or pick up she's very rude, has a bad attitude and just terrible energy. You can tell she's a bad person.
Atmosphere: 1
Food: 1
Service: 1
ZeroAlligator
Always a delicious meal, been coming back for years!
Excellent Thai food and fast service. We were very happy with our lunch.
Atmosphere: 5
Food: 5
Service: 5
Ashira Dances
I hadn't been here in years, but I was in the area and stopped in for a late (8 pm) dinner. I had the panang curry with chicken. The meat was tender, and the curry was perfect. It came with rice. The service was good. Writing this review makes me want to go back again now. I think our next date night will be at Thai Ginger.Dietary restrictions: I can't eat dairy or eggs. Thai is a great option for me because they use coconut milk.
Atmosphere: 5
Food: 5
Service: 5
Mario Goertzel
One of our favorite long time Thai places. The barbeque dishes set this place apart from the crowd.Food todays was delicious but service was overwhelmed by two large parties. Slow on water, refills, and one dish was not delivered to our table until we asked. Not my past experiences.Noisy with the large table to calm and nice atmosphere as they left.
Horrible Service!! If you are going as big group, they gonna mix up your order. Make sure you hold your dish otherwise they pick up even if you are not finished. Be ready for surprise, what you order and what you get!!Food is just ok. Service is horrible.
Atmosphere: 3
Food: 2
Service: 1
My toddler made a little bit of mess while eating rice. The waitress started cleaning the floor while we were eating. Should have some courtesy to wait until we were done before cleaning up the place.
On 2-12-2024 we had a meal at Thai Ginger in Factoria. The service was ok but the food was no able to be eaten. We ordered 2 Star and received at least a 4 star. We could not eat the food, it was simply too hot and they never checked back with us to comment. Finally, at the end of the meal time, the waiter never came back, he was "server D". When we went up to pay, we told him that we could not eat the food. They seem to act like they do not understand English but he did. My husband did leave a tip and he nearly beat him up over the amount. He nearly chased my husband down and started yelling him at the door and showed a lot of anger. We tried to explain to him that the service was marginal, that he never came bank and that we could not eat the food. We did not even take it home. The following day, I called to talk with the owner, wo we know. I was told she was out of town so I called Redmond Town Center. I talked with May, who said she was the manager. I told her what happened and asked to speak to the owner. She told me she was out of the county. I told May what happened and she told us to come to Redmond one night and ask for her and she would replace the meal that we could not eat. It was $74.36. We went last night and we had a good meal. When she brought the bill, I reminded her what she said and she apparently misrepresented that she is not the manager and went to talk with Ken, who said he was the manager. She lied about what she told us but then recalled her conversation with me and told Ken and he came back our table and said, "if you don't pay, I will call security". Ken states he called the owner and she said we had to pay. I have no idea if he called her or not but all of this has been a horrific experience and after 20 years of going to Thai Ginger, we will never go back. There is constant turn over and the food in Factoria is not consistently good. There is no reason for any restaurant to treat good customers like this and especially people who have gone for over 20 years, Even then the owner was in prison, we supported her restaurant. These people are crooks and highly dishonest. For any owner to allow her employees to treat nice people like this is unbelievable especially, when she herself spent a great deal of time in Sea-Tac prison for dishonest acts. The credibility starts with the owners down. We plan to dispute the charges with Visa. This restaurant has gone hill and all of them have gone out of business but two now. Also, the business has been very diminished in Factoria so others must be experiencing the bad good, constant turn over and increased prices. I would strongly avoid Vivian's two Thai Ginger restaurants especially when employees nearly beat you up and then threaten you.
Bomb af, my friend and i split vegetable panag curry, it was BOMB!! we are it with sticky rice and we both had mango juice, which was bomb. 100% worth
Atmosphere: 4
Food: 5
Service: 3
Lovely Thai Restaurant. Food is consistently delicious. Nothing fancy just good food and nice environment for friends catching up. Not impressive if you are taking someone on a
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Salmon Curry
This is 1 of our favorite restaurant. However today, we ordered the halibut cheeks curry. Was disappointed because they used a regular cod fish, cut in rectangles. We asked the waitress and she said it was halibut cheeks. We’ve had halibut cheeks in the past and they’re not rectangular and they don’t taste like cod. The biggest disappointment is that we’re sold halibut cheeks that cost much more than a cod fish.
Atmosphere: 4
Food: 1
Service: 4
Decent and filling pad thai.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Phad Thai – Winner Bite of Seattle
Food was bad and service even worse. Will not recommend this place at all. There are many better Thai restaurants nearby with much much better food and service.
Atmosphere: 2
Food: 2
Service: 2
Hispanic waitress is obviously racist if you liik like you have money she'll play nice but if your walking in as a delivery person or pick up she's very rude, has a bad attitude and just terrible energy. You can tell she's a bad person.
Atmosphere: 1
Food: 1
Service: 1
Always a delicious meal, been coming back for years!
Restaurantji Recommends
They are too curt and in a rush.
Service: 1
Yellow thai curry was
Atmosphere: 5
Food: 4
Service: 4
Excellent Thai food and fast service. We were very happy with our lunch.
Atmosphere: 5
Food: 5
Service: 5
I hadn't been here in years, but I was in the area and stopped in for a late (8 pm) dinner. I had the panang curry with chicken. The meat was tender, and the curry was perfect. It came with rice. The service was good. Writing this review makes me want to go back again now. I think our next date night will be at Thai Ginger.Dietary restrictions: I can't eat dairy or eggs. Thai is a great option for me because they use coconut milk.
Atmosphere: 5
Food: 5
Service: 5
One of our favorite long time Thai places. The barbeque dishes set this place apart from the crowd.Food todays was delicious but service was overwhelmed by two large parties. Slow on water, refills, and one dish was not delivered to our table until we asked. Not my past experiences.Noisy with the large table to calm and nice atmosphere as they left.
Atmosphere: 3
Food: 4
Service: 3