I was in today for a juicy burger and was SO impressed with the staff. They were slammed. But the gentleman at the register was super kind, always smiling, very efficient and fast, checked in with his coworkers frequently, and was sure to as the guests how their day was going etc. I’ve honestly not seen this sort of speed and accuracy in a long time. He and the other staff made the wait more pleasant and understandable. Very impressive! 8/10/25
Recommended dishes: Hamburger, Fries
C Shine
Decent portion to each patty, cooked well but not over done. Sweet pickles is always a favorite. Can ditch the bun (but their bun is a perfect match) for lettuce if need be.
Atmosphere: 3
Food: 4
Service: 4
Claudette Anderson
Visited twice. Rude staff the first time but very nice the second. Chicken strips and shake were good enough to eat but never to order again. Second time I had a burger that was barely a step above a Wendy's burger including being a little cold. Fries were way undercooked but somehow greesy. Would recommend if other places in the casino are open.
Atmosphere: 2
Food: 2
Service: 3
H Berrigan
Seriously good burgers but seriously terrible service. No urgency or mind to customers. Waited in a line of 4 groups and it took 45 minutes and one group leaving to even place our order.
Atmosphere: 5
Food: 5
Service: 1
Juno Pdx
The first order was at 11am on July 12. My husband ordered two burgers. The meat inside was not cooked. My husband did not notice and ate the whole burger. I found that the meat was raw when I took the first bite. I told the kitchen staff. The lady in the kitchen took a look and immediately threw away my burger and said she would make another one for me. I told them that my husband had finished his burger and I was worried that he would have stomach discomfort. After returning home, my husband started to have stomach discomfort and diarrhea.
Joseph Jaramillo
Absolutely the slowest service of any Smashburger in the planet. It takes an average of 5 minutes in line per order. That's just to have your order taken. You then get to watch your food get cold sitting on the counter while other employees joke around and clearly waste time.
Great food but seriously the absolute worst service you're going to find at Ilani. They should be ashamed. The managers should be fired. The franchise owner should lose their license.
See my photo. Counter full of food. Employees to the side joking around.
Atmosphere: 3
Food: 5
Service: 2
JULIE REDINGER
Ordered pickup on the phone because online wasn’t available. Ordering went well and easy, nice customer service. I don’t know what other people were getting that we weren’t. Food was terrible. My burger tasted like bleach & smelled like rotten meat. I couldn’t eat more then one bite. I kept trying to get myself to try again, maybe i was wrong but it smelled so bad i couldn’t get near it. My husband threw his away after a bite also and my bits wouldn’t eat theirs either. We also ordered a “basket of fries” we were told that was the big order of fries. It came as a tiny pile of fries at the bottom of our bag. Hate to see what a small order is and why wasnt the order put in something like a basket as advertised or a bag or a fry cup/carton I see in others people’s pictures? I don’t know. I feel bad to write a bad review but I was looking forward to a burger not from a chain restaurant. Very disappointed. Seems hard to screw up a burger. I couldn’t even take a second bite. I sure hope others have better experiences but mine & my families was not pleasant.
Parkrose Fights
First time going here and found hair in my milkshake…
Painfully slow EVERYTIME!!! it takes so long whether people are in line or not, was excited to see 1 person in line ahead of me.... 30 min later I'm still waiting on my food... it has been like this for so long I don't see it ever changing now... don't go here unless you have 40 to 45 minutes to stand around and wait... 5/13/25. Took over 45 min to get food out, I'm done with this place
Laura Trethewey
Absolutely delicious food - community awareness oriented and kind - you can taste the love in the cheese ♡
Mari Kim
This is such a great find in the corner of the food court. The cashier TINA was efficient and super friendly as well as very knowledgeable about how to use our reward points for the purchase. Ans RILEY had the most amazing Voice calling out the orders. You couldn't miss it. We ordered the classic single and the mushroom with truffles. Both were very good -- hit the spot.
Daniel Tupikov
Basically a Jack in the box.
katherin ponce
They give the repeated numbers and they want to charge you double and you have to wait a long time.
Very bad customer service
Atmosphere: 5
Food: 3
Service: 1
Getting smaller
Atmosphere: 5
Food: 4
Service: 5
I was in today for a juicy burger and was SO impressed with the staff. They were slammed. But the gentleman at the register was super kind, always smiling, very efficient and fast, checked in with his coworkers frequently, and was sure to as the guests how their day was going etc. I’ve honestly not seen this sort of speed and accuracy in a long time. He and the other staff made the wait more pleasant and understandable. Very impressive! 8/10/25
Recommended dishes: Hamburger, Fries
Decent portion to each patty, cooked well but not over done. Sweet pickles is always a favorite. Can ditch the bun (but their bun is a perfect match) for lettuce if need be.
Atmosphere: 3
Food: 4
Service: 4
Visited twice. Rude staff the first time but very nice the second. Chicken strips and shake were good enough to eat but never to order again. Second time I had a burger that was barely a step above a Wendy's burger including being a little cold. Fries were way undercooked but somehow greesy. Would recommend if other places in the casino are open.
Atmosphere: 2
Food: 2
Service: 3
Seriously good burgers but seriously terrible service. No urgency or mind to customers. Waited in a line of 4 groups and it took 45 minutes and one group leaving to even place our order.
Atmosphere: 5
Food: 5
Service: 1
The first order was at 11am on July 12. My husband ordered two burgers. The meat inside was not cooked. My husband did not notice and ate the whole burger. I found that the meat was raw when I took the first bite. I told the kitchen staff. The lady in the kitchen took a look and immediately threw away my burger and said she would make another one for me. I told them that my husband had finished his burger and I was worried that he would have stomach discomfort. After returning home, my husband started to have stomach discomfort and diarrhea.
Absolutely the slowest service of any Smashburger in the planet. It takes an average of 5 minutes in line per order. That's just to have your order taken. You then get to watch your food get cold sitting on the counter while other employees joke around and clearly waste time.
Great food but seriously the absolute worst service you're going to find at Ilani. They should be ashamed. The managers should be fired. The franchise owner should lose their license.
See my photo. Counter full of food. Employees to the side joking around.
Atmosphere: 3
Food: 5
Service: 2
Ordered pickup on the phone because online wasn’t available. Ordering went well and easy, nice customer service. I don’t know what other people were getting that we weren’t. Food was terrible. My burger tasted like bleach & smelled like rotten meat. I couldn’t eat more then one bite. I kept trying to get myself to try again, maybe i was wrong but it smelled so bad i couldn’t get near it. My husband threw his away after a bite also and my bits wouldn’t eat theirs either. We also ordered a “basket of fries” we were told that was the big order of fries. It came as a tiny pile of fries at the bottom of our bag. Hate to see what a small order is and why wasnt the order put in something like a basket as advertised or a bag or a fry cup/carton I see in others people’s pictures? I don’t know. I feel bad to write a bad review but I was looking forward to a burger not from a chain restaurant. Very disappointed. Seems hard to screw up a burger. I couldn’t even take a second bite. I sure hope others have better experiences but mine & my families was not pleasant.
First time going here and found hair in my milkshake…
Restaurantji Recommends
Painfully slow EVERYTIME!!! it takes so long whether people are in line or not, was excited to see 1 person in line ahead of me.... 30 min later I'm still waiting on my food... it has been like this for so long I don't see it ever changing now... don't go here unless you have 40 to 45 minutes to stand around and wait... 5/13/25. Took over 45 min to get food out, I'm done with this place
Absolutely delicious food - community awareness oriented and kind - you can taste the love in the cheese ♡
This is such a great find in the corner of the food court. The cashier TINA was efficient and super friendly as well as very knowledgeable about how to use our reward points for the purchase. Ans RILEY had the most amazing Voice calling out the orders. You couldn't miss it. We ordered the classic single and the mushroom with truffles. Both were very good -- hit the spot.
Basically a Jack in the box.
They give the repeated numbers and they want to charge you double and you have to wait a long time.
Atmosphere: 1
Food: 1
Service: 1
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