Kevin, the VIP host is horrible at customer service and doesn't care about VIP members. He is a horrible representative of the Ilani and needs to be trained on how to handle customers. What an embarrassment to the establishment. Do better!
Elmore Douglas
security have ZERO respect, approach people with respect instead of being a dick, you are a mall cop bruh, quit throwing your weight around cause you had a bad day.
Aj Mastaw
Do not go here! Machines very tight. VIP players at Titanium level not treated or rewarded like it. Spirit Mountain in Oregon and other casinos in Washington are much nicer to play at.
Sharon Cramer
The casino is beautiful, the slots are ok, now about the Cowlitz ballroom…..we went to see the Lalas on 3/15. The rows of seats were dismal. They could not have been more than 7 inches wide and were locked together so when I began to have a heart incident I had to fight to get out of the place to get help. The staff was nice and very helpful but I was close to a major heart attack. Im recovering but feel the need to point out that the next incident that happens in that place might be a true disaster. People cannot move freely between those tight rows. My group could not sit together because on the size of the tiny seats. Im surprised the fire marshal allowed this ballroom to pass inspection.
Chrissie Stewart Williams
Ilani's new management company is leaving so many people without jobs. Firing people left and right to "downsize." Why? They are greedy! Good job! 👏🏻
Holly Center
Ilani lies and is fraudulent with their point system. My husband and I only play slots. We make sure our reward card registers every time. We are normally at the casino for 5 hours and go at least 2x per month. I find it funny that the host tells us we both played for an even 2 hours each visit, lies! They give rewards to me that they don't give my husband. We always go together and he often spends more than me. They have poor customer service. The lines for everything are always long. The bathrooms are very dirty (urine on the floor in all the men's bathrooms). The staff look miserable. Many of the slots are broken or out of service. The hotel rates are outrageous and the comps are ridiculous. This is the worst casino we have ever been too, and we visit Vegas a few times a year and frequent casinos in Oregon. Take your money to Spirit Mountain or Vegas. A round trip ticket to Vegas from Portland is cheaper than Ilani's room rates. Shame on you Ilani. You need to step up your game and remember who puts you in business, your CUSTOMERS!!!
jason speratos
Nice room to chill in.
Kortney Matajcich
I recently visited the 360 bar at the casino and had an amazing experience thanks to Nick, the bartender! From the moment I sat down, he was incredibly friendly and attentive, making sure I felt right at home.
Nick took the time to suggest a couple of their specialty cocktails, and wow, were they incredible! His recommendations really hit the spot and made my evening even more enjoyable.
I’ve always loved this casino, especially with how generous the slot machines have been to me over the last few months! The atmosphere at the 360 bar, combined with Nick’s top-notch service, made for an unforgettable night. If you’re ever at the casino, make sure to stop by and see Nick – you won’t be disappointed!
Ute Kirstein
I’m over and over sent msg to stop email……I’m getting still stuff….sick of it …..stop
This is a complaint about Brit the supervisor in the bar area by Rock n Brew.
We visited ilani and stopped by a bar by rock and brew. The first two rounds were fine using our gift card given to us by a friend, but during the third round, the bartender misplaced our gift card, which we intended to use for payment. Despite searching for it with no success, the bartender took my husband to guest services, where they were unable to replace the card and recommends the bartender to continue to search her area. After a prolonged search (30mins later), the bartender offered to pay for it herself, but I insisted on speaking to a supervisor. The bartender relay the message that the supervisor claimed she couldn't do anything about it, and I expressed my frustration. The supervisor, Brit never once came out once during this incident. She finally walked out casually pass us and my sister waved her down. We asked her what she's going to do about it or look on their cctv where the gift card went. She replied she can't do anything and demanded we calm down. I express frustration and anger, like we were suppose to just okay for the bartender to lose our gift card and go on with our day. She ran off because she couldnt handle what we were telling her and went to call security. Miraculously the bartender found the gift card behind the bar in the trash bin??? We left our drinks and demanded our gift card back and left the establishment.
This happened on 7/15 around 8pm. This was so poorly handled by "supervisor" Brit and surprised no one could look at cctv! Not a single person asked questions to understand where the gift card dissappear to. It is so sketch! Would not dare to step back in there again.
Kristy Coons
I stayed at the hotel for the first time last night because I had a free night. I brought my 4 year old twins! They love the kids childcare there, and I loved it too so I could have some me time!! The pool was also amazing (minus the gnats flying around all over). The room with a view was awesome!! The only thing that I didn’t like is there is a decent size lip going into the bathroom that my kids and I tripped over numerous times. Overall I would give it an 8/10!!
Crystal Atkinson
Really nice escape from the casino floor to grab a drink at a lower cost, grab some light food, and enjoy a beautiful and clean area. The bartenders are really good at making drinks and remaining friendly and professional!
Atmosphere: 5
Food: 5
Service: 5
Josselin Marquez
i love the place is a good place to be games are fun and the out side is
Atmosphere: 5
Food: 5
Service: 5
Ryan Horner
Highly recommended! The hotel is fantastic! Brand new, clean and the staff is amazing!
Kevin, the VIP host is horrible at customer service and doesn't care about VIP members. He is a horrible representative of the Ilani and needs to be trained on how to handle customers. What an embarrassment to the establishment. Do better!
security have ZERO respect, approach people with respect instead of being a dick, you are a mall cop bruh, quit throwing your weight around cause you had a bad day.
Do not go here! Machines very tight. VIP players at Titanium level not treated or rewarded like it. Spirit Mountain in Oregon and other casinos in Washington are much nicer to play at.
The casino is beautiful, the slots are ok, now about the Cowlitz ballroom…..we went to see the Lalas on 3/15. The rows of seats were dismal. They could not have been more than 7 inches wide and were locked together so when I began to have a heart incident I had to fight to get out of the place to get help. The staff was nice and very helpful but I was close to a major heart attack. Im recovering but feel the need to point out that the next incident that happens in that place might be a true disaster. People cannot move freely between those tight rows. My group could not sit together because on the size of the tiny seats. Im surprised the fire marshal allowed this ballroom to pass inspection.
Ilani's new management company is leaving so many people without jobs. Firing people left and right to "downsize." Why? They are greedy! Good job! 👏🏻
Ilani lies and is fraudulent with their point system. My husband and I only play slots. We make sure our reward card registers every time. We are normally at the casino for 5 hours and go at least 2x per month. I find it funny that the host tells us we both played for an even 2 hours each visit, lies! They give rewards to me that they don't give my husband. We always go together and he often spends more than me. They have poor customer service. The lines for everything are always long. The bathrooms are very dirty (urine on the floor in all the men's bathrooms). The staff look miserable. Many of the slots are broken or out of service. The hotel rates are outrageous and the comps are ridiculous. This is the worst casino we have ever been too, and we visit Vegas a few times a year and frequent casinos in Oregon. Take your money to Spirit Mountain or Vegas. A round trip ticket to Vegas from Portland is cheaper than Ilani's room rates. Shame on you Ilani. You need to step up your game and remember who puts you in business, your CUSTOMERS!!!
Nice room to chill in.
I recently visited the 360 bar at the casino and had an amazing experience thanks to Nick, the bartender! From the moment I sat down, he was incredibly friendly and attentive, making sure I felt right at home. Nick took the time to suggest a couple of their specialty cocktails, and wow, were they incredible! His recommendations really hit the spot and made my evening even more enjoyable. I’ve always loved this casino, especially with how generous the slot machines have been to me over the last few months! The atmosphere at the 360 bar, combined with Nick’s top-notch service, made for an unforgettable night. If you’re ever at the casino, make sure to stop by and see Nick – you won’t be disappointed!
I’m over and over sent msg to stop email……I’m getting still stuff….sick of it …..stop
I love this place!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This is a complaint about Brit the supervisor in the bar area by Rock n Brew. We visited ilani and stopped by a bar by rock and brew. The first two rounds were fine using our gift card given to us by a friend, but during the third round, the bartender misplaced our gift card, which we intended to use for payment. Despite searching for it with no success, the bartender took my husband to guest services, where they were unable to replace the card and recommends the bartender to continue to search her area. After a prolonged search (30mins later), the bartender offered to pay for it herself, but I insisted on speaking to a supervisor. The bartender relay the message that the supervisor claimed she couldn't do anything about it, and I expressed my frustration. The supervisor, Brit never once came out once during this incident. She finally walked out casually pass us and my sister waved her down. We asked her what she's going to do about it or look on their cctv where the gift card went. She replied she can't do anything and demanded we calm down. I express frustration and anger, like we were suppose to just okay for the bartender to lose our gift card and go on with our day. She ran off because she couldnt handle what we were telling her and went to call security. Miraculously the bartender found the gift card behind the bar in the trash bin??? We left our drinks and demanded our gift card back and left the establishment. This happened on 7/15 around 8pm. This was so poorly handled by "supervisor" Brit and surprised no one could look at cctv! Not a single person asked questions to understand where the gift card dissappear to. It is so sketch! Would not dare to step back in there again.
I stayed at the hotel for the first time last night because I had a free night. I brought my 4 year old twins! They love the kids childcare there, and I loved it too so I could have some me time!! The pool was also amazing (minus the gnats flying around all over). The room with a view was awesome!! The only thing that I didn’t like is there is a decent size lip going into the bathroom that my kids and I tripped over numerous times. Overall I would give it an 8/10!!
Really nice escape from the casino floor to grab a drink at a lower cost, grab some light food, and enjoy a beautiful and clean area. The bartenders are really good at making drinks and remaining friendly and professional!
Atmosphere: 5
Food: 5
Service: 5
i love the place is a good place to be games are fun and the out side is
Atmosphere: 5
Food: 5
Service: 5
Highly recommended! The hotel is fantastic! Brand new, clean and the staff is amazing!
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