Starbucks
20401 Mountain Hwy E, Spanaway
(253) 847-7021
Recent Reviews
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Refused to give me a water in drive thru AND inside. Went to Jack in the Box next door and they gave me a water no questions asked (like it should be)
Atmosphere: 1
Food: 1
Service: 1
Was ok, drinks where lackluster even after having them remade. Just didn't taste up to par.
Atmosphere: 5
Food: 3
Service: 5
Fast service. Drink made perfect šš¾ Purchased a gift card also
Atmosphere: 5
Food: 5
Service: 5
Current staff trash 11/17/2025
Atmosphere: 1
Food: 1
Service: 1
After remaking my drink still messed up and no accountability. I walked out of the store because that young lady still messed up the second time. Poor customer service.
Atmosphere: 5
Food: 1
Service: 1
They mess up my coffee literally every time I go there. Itās really not hard to read the screen and/or sticker and make it how itās ordered. Iām not happy right now!
Just the worst customer service. I ask for a simple drink and I am met with so much attitude. I use to like coming here and they made my drink perfect every single time. Now I get gaslit into thinking I donāt know what my drink is suppose to look like. If I could give zero stars I would.
Service: 1
Everyone working there was so nice!! Thank you! We were on our way to hike and it was nice to have great service when getting a quick breakfast š
Atmosphere: 4
Food: 4
Service: 5
The lady taking my order literally huffed and puffed at me while I ordered my drink. I will go out of my way next time and go to another location.
Service: 1
Absolutely amazing!!! This team gives their hearts and soul in every cup of coffee they make. You can feel the happy, fun, customer service vibe when you walk in. Myhlei the store manager is PHENOMENAL. You can tell she loves her team and customers. I was in for just a quick second and she was on the floor smiling everytime and holding her team accountable. She doesnāt mess around (donāt forget to write on the cups;). Also her team is amazing. Shout out to Alia, she smiled the whole time and gave radiant vibes. Canāt forget the AMAZING TEAM MATES: Grace, Chris, Alexis and Mason (last day). I was only in there for 8 mins tops and left feeling apart of the family. This is the store to be at! Thank you
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While the customer service is always amazing, Iāve noticed some inconsistencies in the drink making. Possibly related to poor training techniques. Mochas should always come with whip. However, probably 6 times out of 10, my standard white mocha does not have whip. I change my milk type to whole and this seems to make the baristas here assume I donāt want whip. They wonāt ask and donāt put whip on. Or worse, when they ask me and I confirm I want whip, they still forget. Whole milk is not a skinny milk, itās not less fat than the standard 2%. Also, iced espresso does not come with water. Thatās an americano. Iāve been dealing with this for years now at this location so it was time I had to say something.
Atmosphere: 4
This place is great, but Iām not sure what happened after the remodel, I feel like they replaced the espresso machines because every coffee Iāve ordered since has tasted extremely burnt and bitter. Iām only writing this review in hopes that this will be resolved because the place overall is great just the coffee/espresso recently has not been as good as it used to be.
Atmosphere: 5
Food: 5
Service: 5
Went by and got a matcha latte before going to work. Friendly and fast.
Atmosphere: 5
Food: 5
Service: 5
This starbucks sucks!!!! They cant even make a decaf frappe. They just dont put coffee. So basically paying 5$ for water down shake. So disappointed and rude workers
Atmosphere: 1
Food: 1
Service: 1
Terrible customer service, lady was proudly talking crap about my boyfriend and i when we asked for a seasonal drink which we had not known it was a seasonal drink until they told us. after we pulled up to the window she was making fun of us to her coworkers, saying āitās not even fall, itās a seasonal drinkā thinking we could not hear. itās not hard working the job you signed up for, and helping the customers you are serving instead of looking at them like theyāre dumb.
Atmosphere: 1
Service: 1
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