Paid almost 3$ extra for guac and got an entire half of an avocado that was very not ripe, hard as a rock and inedible.
Food: 1
M\u0026R
My favorite Chipotle! The staff here is always so kind, and Kiara went above and beyond today. She noticed something was off with the soda when we picked up our mobile order and had me try it before we left—it was just carbonated water! She quickly swapped it out, offered us something else while we waited, and made sure we left happy. Her great customer service (and attention to detail) totally saved me from a disappointing flat soda. Thank you, Kiara!
Atmosphere: 5
Food: 5
Service: 5
The Weavas
Not really the type to do this but after today’s experience and years of near-weekly patronage at this location since opening, I felt I had a responsibility to share today’s experience with Sarah Lockridge, the general manager of this location. In addition to my wife and I’s meals we (recently) regularly add side quesadillas of just cheese and tortilla, not because we’re cheap or looking to cheat the system, but because an employee at this location told us we could be saving a lot money not ordering kids quesadillas in meals if we just want cheese quesadillas on the side. Sarah overheard my order and came over to tell the employee at point of sale and I that I cannot order those again. In the future, I need to order full kids meals as they have never done side quesadillas at this location. I was a little taken back by her posture and tone and how aggressive she conveyed the recent change. I calmly replied back that we’ve always ordered this at this location as it’s in the system as a purchasable item, and we’ve done so at other locations as well - I wasn’t aware that this was an issue since an employee told me about it in the first place. I understand change happens though, so I let her know no worries I’ll just go order at another location in the future if needed. I did not know that this one calm comment would break something within Sarah. She then proceeded to unleash saying she is immediately contacting all other local managers to also discontinue side quesadillas so that I can’t go order those at another location. The absolute pettiness 😂 I continued paying for my order while the last side quesadillas my family would ever enjoy finished warming, as she stood in the chipotlane mobile order area LITERALLY TALK TEXTING LOUDLY everything she just told me, requesting them to discontinue allowing side quesadillas. All of this not just in front of me, but her whole staff, and a 6-10 person line behind me. Once I had paid I looked across the counter and asked her in a kind voice what her for her name. She aggressively marched over and bumped into the business cards, proclaiming her name to be Sarah Lockridge, general manager of this Chipotle. I thanked her saying I wanted to know what name to put in the Google review.
As a side note, this is only my first interaction with Sarah directly. I’ve observed many employees come and go from this location over the past couple of years, most of them with excellent customer service and a kind demeanor. The ONLY times I have ever seen employees visibly hating their jobs was with Sarah on the floor berating them while they worked. All of this in front of patrons. I’ve been stunned by her behavior before from a treatment of employees perspective, but this is the first time I’ve seen it directed at a patron which is a bridge too far. I am not being paid to work there, I am just trying to pay for my lunch. I sincerely hope that ownership sees this. It may be time for Sarah to move on to something more fulfilling for her because she sure doesn’t seem like she is enjoying this job or quite frankly, certainly does not conduct herself like she is management material.
Atmosphere: 1
Food: 5
Service: 1
Sarah Lockridge
Staff is great and always helpful food tastes awesome
Atmosphere: 5
Food: 5
Service: 5
G-Account
Went to go get dinner to go. The young, inexperienced kid decided to be in a rush and not ask for help on how to make a burrito properly. He put half a scoop of each items my husband said he liked which would barely be enough to feed a person. Then proceeded to struggle miserably with folding the tortilla shell to the point he was smashing it into a ball over, and over!! Then after failing, tried to smashing it even more in his hands as if he was making a meatball. Out of disgust, my husband said just put it in a bowl. He barely did that. I almost didn't even want to make my order after the poor service at this Newport Hwy location. He's lucky I don't have a name as well to report the poor service! 😡
Atmosphere: 1
Food: 1
Service: 1
Annika Voss
I normally go to the spokane valley location because it's closer, but we stopped here for convenience. I have a gluten allergy and generally request a glove change, so I did the same here. They went absolutely above and beyond, wiped down the entire area, switched out spoons, got me untouched ingredients from the back, put my bowl on a tray, EVERYONE washed their hands/arms and changed their gloves, and then had the manager handle my order. I am so insanely impressed with the quality of the experience I just had, and will absolutely be coming out of my way to eat here! Thank you so much to the staff, not only for making sure I don't get sick, but for ensuring I don't feel guilty for having an allergy as well.
Atmosphere: 5
Food: 5
Service: 5
Dan McGuire
We travel a fair bit, our hometown north Spokane Chipotle is great. We come here all the time and it's our go to restaurant.
Atmosphere: 5
Food: 5
Service: 5
Bailey DeHaas
Best location in Spokane! We always have a great experience and they are never out of anything.
kenz sullivan
I either get the best food I've ever had in my life or they do you dirty, it's truly a gamble every time but most of the time i am pleased
Mnii Singhroha
im pure vegetarian but they messed up with my veggie bowl add some chicken pieces in it. i am very disappointed 👎👎👎
Paid almost 3$ extra for guac and got an entire half of an avocado that was very not ripe, hard as a rock and inedible.
Food: 1
My favorite Chipotle! The staff here is always so kind, and Kiara went above and beyond today. She noticed something was off with the soda when we picked up our mobile order and had me try it before we left—it was just carbonated water! She quickly swapped it out, offered us something else while we waited, and made sure we left happy. Her great customer service (and attention to detail) totally saved me from a disappointing flat soda. Thank you, Kiara!
Atmosphere: 5
Food: 5
Service: 5
Not really the type to do this but after today’s experience and years of near-weekly patronage at this location since opening, I felt I had a responsibility to share today’s experience with Sarah Lockridge, the general manager of this location. In addition to my wife and I’s meals we (recently) regularly add side quesadillas of just cheese and tortilla, not because we’re cheap or looking to cheat the system, but because an employee at this location told us we could be saving a lot money not ordering kids quesadillas in meals if we just want cheese quesadillas on the side. Sarah overheard my order and came over to tell the employee at point of sale and I that I cannot order those again. In the future, I need to order full kids meals as they have never done side quesadillas at this location. I was a little taken back by her posture and tone and how aggressive she conveyed the recent change. I calmly replied back that we’ve always ordered this at this location as it’s in the system as a purchasable item, and we’ve done so at other locations as well - I wasn’t aware that this was an issue since an employee told me about it in the first place. I understand change happens though, so I let her know no worries I’ll just go order at another location in the future if needed. I did not know that this one calm comment would break something within Sarah. She then proceeded to unleash saying she is immediately contacting all other local managers to also discontinue side quesadillas so that I can’t go order those at another location. The absolute pettiness 😂 I continued paying for my order while the last side quesadillas my family would ever enjoy finished warming, as she stood in the chipotlane mobile order area LITERALLY TALK TEXTING LOUDLY everything she just told me, requesting them to discontinue allowing side quesadillas. All of this not just in front of me, but her whole staff, and a 6-10 person line behind me. Once I had paid I looked across the counter and asked her in a kind voice what her for her name. She aggressively marched over and bumped into the business cards, proclaiming her name to be Sarah Lockridge, general manager of this Chipotle. I thanked her saying I wanted to know what name to put in the Google review.
As a side note, this is only my first interaction with Sarah directly. I’ve observed many employees come and go from this location over the past couple of years, most of them with excellent customer service and a kind demeanor. The ONLY times I have ever seen employees visibly hating their jobs was with Sarah on the floor berating them while they worked. All of this in front of patrons. I’ve been stunned by her behavior before from a treatment of employees perspective, but this is the first time I’ve seen it directed at a patron which is a bridge too far. I am not being paid to work there, I am just trying to pay for my lunch. I sincerely hope that ownership sees this. It may be time for Sarah to move on to something more fulfilling for her because she sure doesn’t seem like she is enjoying this job or quite frankly, certainly does not conduct herself like she is management material.
Atmosphere: 1
Food: 5
Service: 1
Staff is great and always helpful food tastes awesome
Atmosphere: 5
Food: 5
Service: 5
Went to go get dinner to go. The young, inexperienced kid decided to be in a rush and not ask for help on how to make a burrito properly.
He put half a scoop of each items my husband said he liked which would barely be enough to feed a person. Then proceeded to struggle miserably with folding the tortilla shell to the point he was smashing it into a ball over, and over!!
Then after failing, tried to smashing it even more in his hands as if he was making a meatball. Out of disgust, my husband said just put it in a bowl. He barely did that. I almost didn't even want to make my order after the poor service at this Newport Hwy location. He's lucky I don't have a name as well to report the poor service! 😡
Atmosphere: 1
Food: 1
Service: 1
I normally go to the spokane valley location because it's closer, but we stopped here for convenience. I have a gluten allergy and generally request a glove change, so I did the same here. They went absolutely above and beyond, wiped down the entire area, switched out spoons, got me untouched ingredients from the back, put my bowl on a tray, EVERYONE washed their hands/arms and changed their gloves, and then had the manager handle my order. I am so insanely impressed with the quality of the experience I just had, and will absolutely be coming out of my way to eat here! Thank you so much to the staff, not only for making sure I don't get sick, but for ensuring I don't feel guilty for having an allergy as well.
Atmosphere: 5
Food: 5
Service: 5
We travel a fair bit, our hometown north Spokane Chipotle is great. We come here all the time and it's our go to restaurant.
Atmosphere: 5
Food: 5
Service: 5
Best location in Spokane! We always have a great experience and they are never out of anything.
I either get the best food I've ever had in my life or they do you dirty, it's truly a gamble every time but most of the time i am pleased
im pure vegetarian but they messed up with my veggie bowl add some chicken pieces in it. i am very disappointed 👎👎👎
Restaurantji Recommends
Yummy food, quality ingredients and definitely full servings!
Love this place! A must stop in Spokane. We don't have Chipotle in Hawaii so its a treat. Food always fresh and hits the spot. Also a great value!
Chipotle has fresh, healthy food for a reasonable price!
The dude who helped me gave me insane portion sizes :D
Super friendly staff! They had all the ingredients I wanted! Environment was inviting!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl, Chips
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