They sell single cinnamon rolls as well as 4 and 6 packs. I asked for a pack of four and a pack of two (two individual ones would have been fine!). They told me they could only give me a 6 pack and two empty boxes to repack them myself. Made no sense! Poor customer service and zero ability to think for themselves.
Service: 1
Maryanna Deethardt
I honestly wish I could do negative stars. I purchased Cinnabon on Christmas Eve for my small family of 3. Went home and instantly (tried) ate a cold roll because who could resist! But, it was absolutely Hard as heck for a Cinnabon roll. A place I frequent because I work in the mall. Two of us each bit one and realized right away that the integrity of the Cinnabon was wrong. Then proceeded to warm the rest of one up ( like the exact instructions say) and it was still super hard and wouldn’t cut through. I closed the box and kept them ALL besides 1 & 1/2 of a pack of 15. Messaged the manager I’m assuming and kept my receipt. I asked if I could return the box that I kept and did NOT get to share with my family on Christmas. NO RESPONSE. they must not want to deal with this, especially sad that this was a Christmas thing. I’ll probably never go to Cinnabon again after this. Beware how they treat people and don’t respond. This was my first year trying to treat my family for Christmas and it’s just sad they didn’t care.
Luminary
I’m disappointed with my recent visit to this Cinnabon location. I observed an employee who was clearly sick, yet the management still had them working. It's concerning that the manager didn’t allow the employee to go home, despite obvious signs of illness. This decision not only shows a lack of care for the staff but also raises serious health concerns for customers.
Atmosphere: 1
Food: 3
Service: 1
Vickie Ratzlaff
My advise, find another Cinnabon to patronage. Service was horrible, the Cinnabon was stale. The service area is not clean, workers don't wear gloves and their hair flops into the prep area.
Atmosphere: 1
Food: 1
Service: 1
Tate
horrible customer service, cinnamon roll tasted like orange cleaning fluid.
Atmosphere: 1
Food: 1
Service: 1
Teenix
horrible customer service, cinnamon roll tasted like orange cleaning fluid.
Atmosphere: 1
Food: 1
Service: 1
Makinzie Garris
Just overall terrible experience, the food tasted very off and when I asked for a replacement or a refund they laughed about it and told me know. I wish I could give 0 stars
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cinnamon Roll, Side of Oreo Pieces
Evelyn Boardman
Can't rate food, I asked to purchase a tiny dolip of whipped cream as a training reward for my therapy dog and was refused. "I have no way to ring that up for you." Pretty nasty customer service. Perhaps your employee is having a bad day, or he simply didn't like us.
Atmosphere: 1
Service: 1
Jackie Roman
Had to write a review because I brought my son here. The mini bon was $5 and I asked for a cup of water so my kiddo could have a few sips. No water served, you have to buy a bottle. OMG this is not a nightclub on the Las Vegas strip. Even there I consider it a rip off, but let’s not act like Cinnabon is Disneyland. Take care of your customers and they will return. Not me
J B
Had to write a review because I brought my son here. The mini bon was $5 and I asked for a cup of water so my kiddo could have a few sips. No water served, you have to buy a bottle. OMG this is not a nightclub on the Las Vegas strip. Even there I consider it a rip off, but let’s not act like Cinnabon is Disneyland. Take care of your customers and they will return. Not me
The rolls were hard. Then when we took them back, she told us to put them in the oven and they would soften. When my husband asked for soft, fresh cinnamon rolls, he was told he would have to pay extra for them. When he asked for a refund, she told him, she couldn't do it. We got the money back. But won't be going back there.
Atmosphere: 1
Food: 1
Service: 1
Madi Quail
They always have delicious food. The staff are friendly too. Just be careful!! If you’re walking in the mall, and are NOT planning to get a Cinnabon, you’d better avoid walking anywhere near there. The smell of cinnamon rolls baking is almost irresistible! They’re pricey, but sooooo good!?
Vegetarian options: I think everything is vegetarian, but I don’t believe they have many vegan offerings.
Parking: Most of the parking is in a garage. It’s easy to find parking.
Kid-friendliness: Seems like a great place to take kids. The rolls aren’t “flashy” but they’re soooo good, sure too please the kids too.
Wheelchair accessibility: Very wheelchair friendly. Counters even seem somewhat lower than average.
Churro sticks were sort of stale... They felt like a day's
Atmosphere: 3
Food: 2
Service: 3
Marcos Costa
What not to love about it! Extra frosting please !!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Roll
Bill Toney
The cinnamon rolls were excellent and the staff was friendly and courteous but an older lady got really upset with them. She said they had to make her fresh cinnamon rolls, a guy who has worked there since the 1980’s told her they only sell hot rolls individually, always been that way. She made the experience tense and embarrassing but somehow I lived.
They sell single cinnamon rolls as well as 4 and 6 packs. I asked for a pack of four and a pack of two (two individual ones would have been fine!). They told me they could only give me a 6 pack and two empty boxes to repack them myself. Made no sense! Poor customer service and zero ability to think for themselves.
Service: 1
I honestly wish I could do negative stars.
I purchased Cinnabon on Christmas Eve for my small family of 3. Went home and instantly (tried) ate a cold roll because who could resist! But, it was absolutely Hard as heck for a Cinnabon roll. A place I frequent because I work in the mall. Two of us each bit one and realized right away that the integrity of the Cinnabon was wrong. Then proceeded to warm the rest of one up ( like the exact instructions say) and it was still super hard and wouldn’t cut through. I closed the box and kept them ALL besides 1 & 1/2 of a pack of 15. Messaged the manager I’m assuming and kept my receipt. I asked if I could return the box that I kept and did NOT get to share with my family on Christmas. NO RESPONSE. they must not want to deal with this, especially sad that this was a Christmas thing. I’ll probably never go to Cinnabon again after this. Beware how they treat people and don’t respond. This was my first year trying to treat my family for Christmas and it’s just sad they didn’t care.
I’m disappointed with my recent visit to this Cinnabon location. I observed an employee who was clearly sick, yet the management still had them working. It's concerning that the manager didn’t allow the employee to go home, despite obvious signs of illness. This decision not only shows a lack of care for the staff but also raises serious health concerns for customers.
Atmosphere: 1
Food: 3
Service: 1
My advise, find another Cinnabon to patronage. Service was horrible, the Cinnabon was stale. The service area is not clean, workers don't wear gloves and their hair flops into the prep area.
Atmosphere: 1
Food: 1
Service: 1
horrible customer service, cinnamon roll tasted like orange cleaning fluid.
Atmosphere: 1
Food: 1
Service: 1
horrible customer service, cinnamon roll tasted like orange cleaning fluid.
Atmosphere: 1
Food: 1
Service: 1
Just overall terrible experience, the food tasted very off and when I asked for a replacement or a refund they laughed about it and told me know. I wish I could give 0 stars
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cinnamon Roll, Side of Oreo Pieces
Can't rate food, I asked to purchase a tiny dolip of whipped cream as a training reward for my therapy dog and was refused. "I have no way to ring that up for you." Pretty nasty customer service. Perhaps your employee is having a bad day, or he simply didn't like us.
Atmosphere: 1
Service: 1
Had to write a review because I brought my son here. The mini bon was $5 and I asked for a cup of water so my kiddo could have a few sips. No water served, you have to buy a bottle. OMG this is not a nightclub on the Las Vegas strip. Even there I consider it a rip off, but let’s not act like Cinnabon is Disneyland. Take care of your customers and they will return. Not me
Had to write a review because I brought my son here. The mini bon was $5 and I asked for a cup of water so my kiddo could have a few sips. No water served, you have to buy a bottle. OMG this is not a nightclub on the Las Vegas strip. Even there I consider it a rip off, but let’s not act like Cinnabon is Disneyland. Take care of your customers and they will return. Not me
Restaurantji Recommends
The rolls were hard. Then when we took them back, she told us to put them in the oven and they would soften. When my husband asked for soft, fresh cinnamon rolls, he was told he would have to pay extra for them. When he asked for a refund, she told him, she couldn't do it. We got the money back. But won't be going back there.
Atmosphere: 1
Food: 1
Service: 1
They always have delicious food. The staff are friendly too. Just be careful!! If you’re walking in the mall, and are NOT planning to get a Cinnabon, you’d better avoid walking anywhere near there. The smell of cinnamon rolls baking is almost irresistible! They’re pricey, but sooooo good!?
Vegetarian options: I think everything is vegetarian, but I don’t believe they have many vegan offerings.
Parking: Most of the parking is in a garage. It’s easy to find parking.
Kid-friendliness: Seems like a great place to take kids. The rolls aren’t “flashy” but they’re soooo good, sure too please the kids too.
Wheelchair accessibility: Very wheelchair friendly. Counters even seem somewhat lower than average.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnabon Classic Roll, Combination Classic Cinnapack, Extra Frosting, Caramel Pecanbon, Caramel Pecanbon Roll, Caramel Pecan Cinnapack, Classic Roll, Minibon
Churro sticks were sort of stale... They felt like a day's
Atmosphere: 3
Food: 2
Service: 3
What not to love about it! Extra frosting please !!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Roll
The cinnamon rolls were excellent and the staff was friendly and courteous but an older lady got really upset with them. She said they had to make her fresh cinnamon rolls, a guy who has worked there since the 1980’s told her they only sell hot rolls individually, always been that way. She made the experience tense and embarrassing but somehow I lived.
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