Rude window girl, forgot half our food. Served us burnt food and was a bith the entire time.
Atmosphere: 1
Food: 1
Service: 1
Nieko Buchmann
I don’t normally leave reviews, but tonight’s experience was so odd and unprofessional that I feel obligated to speak up
Earlier this evening, my wife went through the drive-thru to place a simple order. From the moment she pulled up to the speaker, Justin began speaking in a strange, off-putting voice — one that immediately made her uncomfortable. Despite that, she placed the order and came home, only for us to realize that a large curly fry was missing.
I returned to the location to have the issue corrected. When I pulled up to the speaker, Justin once again used a bizarre voice (a poorly executed dude where’s my car joke.) When I asked to review the receipt, he initially refused. A moment later, he appeared at the window and handed me a bag of fries — but not curly fries. I didn’t touch the bag and clarified that our order specifically called for large curly fries. Justin seemed irritated but said nothing and shut the window.
After what looked like a huddle with his coworkers at the fry station, he returned and told me, “The fries were in the bag, sir.” They weren’t. When I disagreed, he told me I needed to leave and slammed the window in my face.
Here’s the issue: • A refund or correct food would’ve resolved this, it was an easy fix. • Instead, Justin doubled down with dismissive behavior. • No apology. No accountability. Just attitude and gaslighting.
If Jack in the Box has any standard for customer service, this behavior needs to be addressed. I sincerely hope he receives proper customer service training before being allowed to interact with another paying customer, especially over a speaker where tone and clarity matter.
Until then, we won’t be returning to this location and I’d caution others to think twice as well.
Wendy Driscoll
I ordered two jumbo jacks with extra mayonnaise extra ketchup and extra pickles. I got hardly any ketchup and mayonnaise one pickle so much lettuce on it like way overboard.. and the hamburger patty itself was very tough like it has been sitting there in the heating Trey. It was terrible. I also ordered some Cherros and they were very dark brown overcooked. It was the worst whoever is working that afternoon shift down there on Sprague and Havana needs to be fired
Food: 1
Service: 1
LeAnna Teague
Ordered online at Jack in the box on sprauge in spokane washington $34.28 worth of food as a pick up order at 1:24am the business said they are open 24 hours and never notified anyone online said they were open. But when I got there to pick up the food, the drive-thru was closed and they were doing maintenance on the drive thru the employee refuse to make and give me the order i paid for then said if i wanted my money back i would have to call tomorrow into the customer service line and wait for my money to be refunded within 5 to 7 business days i needed that money for food that morning after working all day for and the employee was very, very rude about it. I ended up spending money. I never got back that night. That I needed for food. Im still starving and very upset cause I spend money at this fast food restaurant almost every night this happened on 07/28/2025 I will be calling corporate and hopefully I can get a refund in the morning when I have extra time I shouldn't have to do extra work because of the restaurants negligence to spread the word that they are closed and why in the heck would you notify online orders of the shut down not happy at all and will not be going back to this business very unhappy plus it is illegal as well cause they refused my order and shut without notice and didn't notify the customer then the employee is rude and gave me another task to do tomorrow that I don't have time for not cool I will be complaining more online on social media as well on Google reviews and talking to corporate about how I was treated by this employee and business. UPDATE JULY 31 2025 i already submitted 2 different complaints on that website and no one has contacted me I would give more info if I get contacted cause im still waiting for the refund to go completely through which I think is crap but nothing I can do now. Anyway if you wanna talk get ahold of me I left all my contact info on the website provided by the Jack in the box (owner)
Atmosphere: 1
Food: 1
Service: 1
Andi Wells
The employees are rude and act like andwering customers qiestions on an incinvience to them. They are snappy and give off the vibe they dont eant to be at work. I will now be foing out of my way to go to a diffetent jack in the box in town
Atmosphere: 1
Food: 1
Service: 1
Candi
Only thing open when I work graveyard so just convient. Orders either wrong or cold.
Atmosphere: 2
Food: 2
Service: 2
Tara M
It's OK
Atmosphere: 5
Food: 2
Service: 4
Dharma
Why? The food wasn’t even cooked! What is wrong with you? There was no one in the store and no one in your drive thru. You can’t cook the food?
Atmosphere: 1
Food: 1
Service: 1
Gorilla Sapiens
Understaffed? Dining room closed? You just lost a customer.
Atmosphere: 1
Food: 1
Service: 1
Alyssa Barber
the food is just horrendous, you can tell the eggs they use have been sitting out for god knows how long. The servers are a bit passive aggressive when handling customers but that could just be general frustration, overall wouldn’t recommend this location if you care about living to see the day
I am from out of town and went to get food at this Jack in the box and the worker at the drive thru window didn’t know what to do. I ordered a buttery hack and got a crispy chicken sandwich instead not to mention the order took line 20 mins. Absolutely horrible service!
Atmosphere: 1
Food: 1
Service: 1
Symona Wood
It's fast food
Service: 5
michael
I'm a frequent customer. I usually get the number one with a regular fry but the last couple two or three times the fries have always been overcooked and the sandwich little to no sauce. Yesterday I went through the drive through and ordered #7 is a smash burger with fries and drink I'm a bit disappointed with their fries there over cooked or maybe recooked sandwich was good but they've discontinued the large plastic cups that fit perfectly in my drink holder very disappointing.
Atmosphere: 3
Food: 3
Service: 4
Erin K
It is so dirty and the food is super expensive now.
Rude window girl, forgot half our food. Served us burnt food and was a bith the entire time.
Atmosphere: 1
Food: 1
Service: 1
I don’t normally leave reviews, but tonight’s experience was so odd and unprofessional that I feel obligated to speak up
Earlier this evening, my wife went through the drive-thru to place a simple order. From the moment she pulled up to the speaker, Justin began speaking in a strange, off-putting voice — one that immediately made her uncomfortable. Despite that, she placed the order and came home, only for us to realize that a large curly fry was missing.
I returned to the location to have the issue corrected. When I pulled up to the speaker, Justin once again used a bizarre voice (a poorly executed dude where’s my car joke.) When I asked to review the receipt, he initially refused. A moment later, he appeared at the window and handed me a bag of fries — but not curly fries. I didn’t touch the bag and clarified that our order specifically called for large curly fries. Justin seemed irritated but said nothing and shut the window.
After what looked like a huddle with his coworkers at the fry station, he returned and told me, “The fries were in the bag, sir.” They weren’t. When I disagreed, he told me I needed to leave and slammed the window in my face.
Here’s the issue:
• A refund or correct food would’ve resolved this, it was an easy fix.
• Instead, Justin doubled down with dismissive behavior.
• No apology. No accountability. Just attitude and gaslighting.
If Jack in the Box has any standard for customer service, this behavior needs to be addressed. I sincerely hope he receives proper customer service training before being allowed to interact with another paying customer, especially over a speaker where tone and clarity matter.
Until then, we won’t be returning to this location and I’d caution others to think twice as well.
I ordered two jumbo jacks with extra mayonnaise extra ketchup and extra pickles. I got hardly any ketchup and mayonnaise one pickle so much lettuce on it like way overboard.. and the hamburger patty itself was very tough like it has been sitting there in the heating Trey. It was terrible. I also ordered some Cherros and they were very dark brown overcooked. It was the worst whoever is working that afternoon shift down there on Sprague and Havana needs to be fired
Food: 1
Service: 1
Ordered online at Jack in the box on sprauge in spokane washington $34.28 worth of food as a pick up order at 1:24am the business said they are open 24 hours and never notified anyone online said they were open. But when I got there to pick up the food, the drive-thru was closed and they were doing maintenance on the drive thru the employee refuse to make and give me the order i paid for then said if i wanted my money back i would have to call tomorrow into the customer service line and wait for my money to be refunded within 5 to 7 business days i needed that money for food that morning after working all day for and the employee was very, very rude about it. I ended up spending money. I never got back that night. That I needed for food. Im still starving and very upset cause I spend money at this fast food restaurant almost every night this happened on 07/28/2025 I will be calling corporate and hopefully I can get a refund in the morning when I have extra time I shouldn't have to do extra work because of the restaurants negligence to spread the word that they are closed and why in the heck would you notify online orders of the shut down not happy at all and will not be going back to this business very unhappy plus it is illegal as well cause they refused my order and shut without notice and didn't notify the customer then the employee is rude and gave me another task to do tomorrow that I don't have time for not cool I will be complaining more online on social media as well on Google reviews and talking to corporate about how I was treated by this employee and business. UPDATE JULY 31 2025 i already submitted 2 different complaints on that website and no one has contacted me I would give more info if I get contacted cause im still waiting for the refund to go completely through which I think is crap but nothing I can do now. Anyway if you wanna talk get ahold of me I left all my contact info on the website provided by the Jack in the box (owner)
Atmosphere: 1
Food: 1
Service: 1
The employees are rude and act like andwering customers qiestions on an incinvience to them. They are snappy and give off the vibe they dont eant to be at work. I will now be foing out of my way to go to a diffetent jack in the box in town
Atmosphere: 1
Food: 1
Service: 1
Only thing open when I work graveyard so just convient.
Orders either wrong or cold.
Atmosphere: 2
Food: 2
Service: 2
It's OK
Atmosphere: 5
Food: 2
Service: 4
Why?
The food wasn’t even cooked!
What is wrong with you?
There was no one in the store and no one in your drive thru.
You can’t cook the food?
Atmosphere: 1
Food: 1
Service: 1
Understaffed? Dining room closed? You just lost a customer.
Atmosphere: 1
Food: 1
Service: 1
the food is just horrendous, you can tell the eggs they use have been sitting out for god knows how long. The servers are a bit passive aggressive when handling customers but that could just be general frustration, overall wouldn’t recommend this location if you care about living to see the day
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Good customer service.
Atmosphere: 5
Food: 5
Service: 5
I am from out of town and went to get food at this Jack in the box and the worker at the drive thru window didn’t know what to do. I ordered a buttery hack and got a crispy chicken sandwich instead not to mention the order took line 20 mins. Absolutely horrible service!
Atmosphere: 1
Food: 1
Service: 1
It's fast food
Service: 5
I'm a frequent customer. I usually get the number one with a regular fry but the last couple two or three times the fries have always been overcooked and the sandwich little to no sauce. Yesterday I went through the drive through and ordered #7 is a smash burger with fries and drink I'm a bit disappointed with their fries there over cooked or maybe recooked sandwich was good but they've discontinued the large plastic cups that fit perfectly in my drink holder very disappointing.
Atmosphere: 3
Food: 3
Service: 4
It is so dirty and the food is super expensive now.
Atmosphere: 2
Food: 2
Service: 2
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