0/10 nasty attitudes and rude customer service refused to even take my order with no explanation
Atmosphere: 1
Food: 1
Service: 1
Wavey Chips
I don’t usually come here to often, but the past 4-5 times I had the tiny tacos had been soggy and or overcooked, along with the fries also being overcooked I can’t stress this enough
Kim Hatch
Got to love their milk shakes. If I am treating myself for a job well done, it is a Jack in the Box chocolate milk shake with whipped cream!
Atmosphere: 5
Food: 5
Service: 5
Megan Johnston
There's a new manager there that really goes above and beyond with customer service. His names Barker John Barker. Super cool dude hes good to his employees and great customer service skills. Thanks buddy you rock. Have a great day!
Atmosphere: 5
Food: 5
Service: 5
BlackStorm
They don’t answer their phone and the service is poor as well ;( disappointing
Food: 4
Service: 1
Anthony Williams
It's jack-in-the-box on Sprague, don't expect much for atmosphere. It is fast and accurate for the most part
Atmosphere: 1
Food: 5
Service: 4
Lisa Stanley
The service felt genuine.
Brian Ross
As far as fast food goes it's not bad.
Atmosphere: 3
Food: 4
Service: 3
landon schneider
Take an extremely long time to get orders done
Atmosphere: 1
Food: 4
Service: 1
Taylor Storms
First the third time in a row, I've tried to get breakfast here on a weekend only to be denied service. Apparently this place is so horrendously understaffed that they won't serve anyone except online orders. I assume by this they mean Uber eats and door dash.
Stay clear of this Jack, it's not only poorly managed, but unreliable with the quality of their food as well. Fries are always stale like they've been sitting under heating lights for hours
It's fast food. I stop in for the shakes mainly. Wish there were different flavors but it's just along my route. I've not been inside this location just been through the drive through. I've had several times when my order gets mixed up and I ask for the same item the same way each time. It's typically they give me a bigger size and make me pay for a bigger size when I request a smaller size. Things like that.
Food: 4
Service: 4
Scooby Doobie
They close at random times for lunch breaks lol. Here's an idea hire enough people and before you say they don't want to work try paying them enough to live
Service: 1
Steven Barnett
Rude window girl, forgot half our food. Served us burnt food and was a bith the entire time.
Atmosphere: 1
Food: 1
Service: 1
Nieko Buchmann
I don’t normally leave reviews, but tonight’s experience was so odd and unprofessional that I feel obligated to speak up
Earlier this evening, my wife went through the drive-thru to place a simple order. From the moment she pulled up to the speaker, Justin began speaking in a strange, off-putting voice — one that immediately made her uncomfortable. Despite that, she placed the order and came home, only for us to realize that a large curly fry was missing.
I returned to the location to have the issue corrected. When I pulled up to the speaker, Justin once again used a bizarre voice (a poorly executed dude where’s my car joke.) When I asked to review the receipt, he initially refused. A moment later, he appeared at the window and handed me a bag of fries — but not curly fries. I didn’t touch the bag and clarified that our order specifically called for large curly fries. Justin seemed irritated but said nothing and shut the window.
After what looked like a huddle with his coworkers at the fry station, he returned and told me, “The fries were in the bag, sir.” They weren’t. When I disagreed, he told me I needed to leave and slammed the window in my face.
Here’s the issue: • A refund or correct food would’ve resolved this, it was an easy fix. • Instead, Justin doubled down with dismissive behavior. • No apology. No accountability. Just attitude and gaslighting.
If Jack in the Box has any standard for customer service, this behavior needs to be addressed. I sincerely hope he receives proper customer service training before being allowed to interact with another paying customer, especially over a speaker where tone and clarity matter.
Until then, we won’t be returning to this location and I’d caution others to think twice as well.
Wendy Driscoll
I ordered two jumbo jacks with extra mayonnaise extra ketchup and extra pickles. I got hardly any ketchup and mayonnaise one pickle so much lettuce on it like way overboard.. and the hamburger patty itself was very tough like it has been sitting there in the heating Trey. It was terrible. I also ordered some Cherros and they were very dark brown overcooked. It was the worst whoever is working that afternoon shift down there on Sprague and Havana needs to be fired
0/10 nasty attitudes and rude customer service refused to even take my order with no explanation
Atmosphere: 1
Food: 1
Service: 1
I don’t usually come here to often, but the past 4-5 times I had the tiny tacos had been soggy and or overcooked, along with the fries also being overcooked I can’t stress this enough
Got to love their milk shakes. If I am treating myself for a job well done, it is a Jack in the Box chocolate milk shake with whipped cream!
Atmosphere: 5
Food: 5
Service: 5
There's a new manager there that really goes above and beyond with customer service. His names Barker John Barker. Super cool dude hes good to his employees and great customer service skills. Thanks buddy you rock. Have a great day!
Atmosphere: 5
Food: 5
Service: 5
They don’t answer their phone and the service is poor as well ;( disappointing
Food: 4
Service: 1
It's jack-in-the-box on Sprague, don't expect much for atmosphere. It is fast and accurate for the most part
Atmosphere: 1
Food: 5
Service: 4
The service felt genuine.
As far as fast food goes it's not bad.
Atmosphere: 3
Food: 4
Service: 3
Take an extremely long time to get orders done
Atmosphere: 1
Food: 4
Service: 1
First the third time in a row, I've tried to get breakfast here on a weekend only to be denied service. Apparently this place is so horrendously understaffed that they won't serve anyone except online orders. I assume by this they mean Uber eats and door dash.
Stay clear of this Jack, it's not only poorly managed, but unreliable with the quality of their food as well. Fries are always stale like they've been sitting under heating lights for hours
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
It's fast food. I stop in for the shakes mainly. Wish there were different flavors but it's just along my route. I've not been inside this location just been through the drive through. I've had several times when my order gets mixed up and I ask for the same item the same way each time. It's typically they give me a bigger size and make me pay for a bigger size when I request a smaller size. Things like that.
Food: 4
Service: 4
They close at random times for lunch breaks lol. Here's an idea hire enough people and before you say they don't want to work try paying them enough to live
Service: 1
Rude window girl, forgot half our food. Served us burnt food and was a bith the entire time.
Atmosphere: 1
Food: 1
Service: 1
I don’t normally leave reviews, but tonight’s experience was so odd and unprofessional that I feel obligated to speak up
Earlier this evening, my wife went through the drive-thru to place a simple order. From the moment she pulled up to the speaker, Justin began speaking in a strange, off-putting voice — one that immediately made her uncomfortable. Despite that, she placed the order and came home, only for us to realize that a large curly fry was missing.
I returned to the location to have the issue corrected. When I pulled up to the speaker, Justin once again used a bizarre voice (a poorly executed dude where’s my car joke.) When I asked to review the receipt, he initially refused. A moment later, he appeared at the window and handed me a bag of fries — but not curly fries. I didn’t touch the bag and clarified that our order specifically called for large curly fries. Justin seemed irritated but said nothing and shut the window.
After what looked like a huddle with his coworkers at the fry station, he returned and told me, “The fries were in the bag, sir.” They weren’t. When I disagreed, he told me I needed to leave and slammed the window in my face.
Here’s the issue:
• A refund or correct food would’ve resolved this, it was an easy fix.
• Instead, Justin doubled down with dismissive behavior.
• No apology. No accountability. Just attitude and gaslighting.
If Jack in the Box has any standard for customer service, this behavior needs to be addressed. I sincerely hope he receives proper customer service training before being allowed to interact with another paying customer, especially over a speaker where tone and clarity matter.
Until then, we won’t be returning to this location and I’d caution others to think twice as well.
I ordered two jumbo jacks with extra mayonnaise extra ketchup and extra pickles. I got hardly any ketchup and mayonnaise one pickle so much lettuce on it like way overboard.. and the hamburger patty itself was very tough like it has been sitting there in the heating Trey. It was terrible. I also ordered some Cherros and they were very dark brown overcooked. It was the worst whoever is working that afternoon shift down there on Sprague and Havana needs to be fired
Food: 1
Service: 1
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