I ordered from Uber and got one of my donuts replaced with a different donut. I was acually looking forward to try the one I actually ordered. If you run out of donuts it would be nice for the customer to be notified before you place the order. Uber is expensive. I would have not ordered. What was really disappointing from all of this was all of my flavored donuts were glazed with a sugar icing. The flavored donuts already have an icing on top they don't need to be double glazed. The sugar glaze over powers the flavored donuts and it's just too sweet. I know you guys don't usually double glaze your donuts so I am not sure if that was just a mistake or that is just how you now make your donuts. If that’s the case I will not be ordering from Krispy Kreme anymore.
Nick
Overall great place lines are kind of long which sucks if you are in a hurry but donuts are always fresh
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Doughnut
Michelle Johnson
I don’t go here often, but the few times I have been here lately over the past few months, are only when the lights on advertising hot donuts. It’s the sign saying the donuts are fresh and hot that make me pull in, because who doesn’t love a fresh hot donut, but I think I am done going here. Everytime I think they’re going to be fresh and hot they never are. They are also getting so expensive. I feel like the price goes up each time. Such a disappointment to not get a hot donut when they say they are hot.
Cayson
Expensive
Nicole Sternod
I called and was told you had the Mardi-Gras promo $12 dozen original glazed doughnuts. When I arrived 10 minutes later, I was told you were out and not making anymore for the day. It was only 3:45pm. I also ordered a specialty drink. What I got was not what I ordered. Extremely disappointed! I wish I could post pictures.
Food: 1
Service: 1
movin junor
Use to be a great place and great prices , we went there and purchased 6 classic donuts and was shocked it over 12 dollars for 6 classic donuts that’s over 2 dollars a donut , I see maybe their cream filled or maple bars , but their original classic that way over priced , The guy said because they have new owners won’t be going there again
Atmosphere: 2
Food: 2
Service: 3
Misty Pfitzer
Was HUGELY disappointed with the new valentine's heart ones! Not only was it TINY, but it was stale & had a gaping hole in the side where they injected the "kreme"-so it was all dried out. Definitely NOT worth paying freaking $3 for one! They were NOTHING like the Pop Tart ones, which were huge & DELICIOUS! 🤔😣🙄😡😥
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Original Glazed Dozen Half the Box, Cake Batter
Charlotte
When picking up an order that is ready the order sits there for 10 minutes or longer until someone finally decides to help you. There is ZERO customer service in this establishment. What I can only assume is the manager has no managing skills over his employees. They run around not even acknowledging the customers who come in. I thought maybe it was just a bad day last time I was in but it’s the same thing today. Sure you can make donuts, but where is the customer service??
My husband and I went through the drive through and the person taking orders was rude. The name on our order was “Star” My husband asked for a regular box of donuts and she said they didn’t have any, only the two of then 4. When he asked her to clarify what she meant she meant by that she said “what?” in a rude tone. I realized she must have been talking about the special grinch donuts but we never mentioned that and she never made any attempt to clarify or provide any sort of customer Service. When we pulled up she snatched the card out of my husbands and didn’t even say “ thank you”, “have a nice day” or anything.
Atmosphere: 1
Service: 1
Jennifer Larsen
If you are looking for a large order of donuts, highly do not recommend the manager will make you feel dumb for asking questions and making sure all your products are there that you paid for
Jag Atwal
I had a massive order online. They were out of some of the ingredients which isn't that big of a deal when we got there to pick up items we wanted to make sure everything was there since we were coming out of town the lady which I'm assuming is a manager was very rude and snobby. I understand she does this day-to-day however, this is new to us. We just wanted to make sure everything was there because we Don't live down the street a few hours away so if anything was missing, we wouldn't have been able to come back or been able to resolve the issue later
Atmosphere: 1
Food: 1
Service: 1
Kyle Cunningham
Usually never leave bad reviews but this was a bit ridiculous. Brought the wife and kid for a donut and coffee snack, the clerk refused to serve me a cup of coffee at 4pm because it was “too late in the day”. But then served the next customer a cup of coffee. Felt like I was in some sort of prank. The sign literally says “donuts and coffee”. I could understand if it was 845 pm but it was the middle of the day. Very disappointed and probably won’t be back.
I ordered from Uber and got one of my donuts replaced with a different donut. I was acually looking forward to try the one I actually ordered. If you run out of donuts it would be nice for the customer to be notified before you place the order. Uber is expensive. I would have not ordered. What was really disappointing from all of this was all of my flavored donuts were glazed with a sugar icing. The flavored donuts already have an icing on top they don't need to be double glazed. The sugar glaze over powers the flavored donuts and it's just too sweet. I know you guys don't usually double glaze your donuts so I am not sure if that was just a mistake or that is just how you now make your donuts. If that’s the case I will not be ordering from Krispy Kreme anymore.
Overall great place lines are kind of long which sucks if you are in a hurry but donuts are always fresh
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Doughnut
I don’t go here often, but the few times I have been here lately over the past few months, are only when the lights on advertising hot donuts. It’s the sign saying the donuts are fresh and hot that make me pull in, because who doesn’t love a fresh hot donut, but I think I am done going here. Everytime I think they’re going to be fresh and hot they never are. They are also getting so expensive. I feel like the price goes up each time. Such a disappointment to not get a hot donut when they say they are hot.
Expensive
I called and was told you had the Mardi-Gras promo $12 dozen original glazed doughnuts. When I arrived 10 minutes later, I was told you were out and not making anymore for the day. It was only 3:45pm.
I also ordered a specialty drink. What I got was not what I ordered. Extremely disappointed! I wish I could post pictures.
Food: 1
Service: 1
Use to be a great place and great prices , we went there and purchased 6 classic donuts and was shocked it over 12 dollars for 6 classic donuts that’s over 2 dollars a donut , I see maybe their cream filled or maple bars , but their original classic that way over priced , The guy said because they have new owners won’t be going there again
Atmosphere: 2
Food: 2
Service: 3
Was HUGELY disappointed with the new valentine's heart ones! Not only was it TINY, but it was stale & had a gaping hole in the side where they injected the "kreme"-so it was all dried out. Definitely NOT worth paying freaking $3 for one! They were NOTHING like the Pop Tart ones, which were huge & DELICIOUS! 🤔😣🙄😡😥
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Original Glazed Dozen Half the Box, Cake Batter
When picking up an order that is ready the order sits there for 10 minutes or longer until someone finally decides to help you. There is ZERO customer service in this establishment. What I can only assume is the manager has no managing skills over his employees. They run around not even acknowledging the customers who come in. I thought maybe it was just a bad day last time I was in but it’s the same thing today. Sure you can make donuts, but where is the customer service??
Atmosphere: 1
Food: 1
Service: 1
For what it’s worth they are good enough!
The Christmas dozen was so awesome
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Good doughnuts cost 5. 50 for 2 doughnuts
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Doughnut
My husband and I went through the drive through and the person taking orders was rude. The name on our order was “Star” My husband asked for a regular box of donuts and she said they didn’t have any, only the two of then 4. When he asked her to clarify what she meant she meant by that she said “what?” in a rude tone. I realized she must have been talking about the special grinch donuts but we never mentioned that and she never made any attempt to clarify or provide any sort of customer Service. When we pulled up she snatched the card out of my husbands and didn’t even say “ thank you”, “have a nice day” or anything.
Atmosphere: 1
Service: 1
If you are looking for a large order of donuts, highly do not recommend the manager will make you feel dumb for asking questions and making sure all your products are there that you paid for
I had a massive order online. They were out of some of the ingredients which isn't that big of a deal when we got there to pick up items we wanted to make sure everything was there since we were coming out of town the lady which I'm assuming is a manager was very rude and snobby. I understand she does this day-to-day however, this is new to us. We just wanted to make sure everything was there because we Don't live down the street a few hours away so if anything was missing, we wouldn't have been able to come back or been able to resolve the issue later
Atmosphere: 1
Food: 1
Service: 1
Usually never leave bad reviews but this was a bit ridiculous. Brought the wife and kid for a donut and coffee snack, the clerk refused to serve me a cup of coffee at 4pm because it was “too late in the day”. But then served the next customer a cup of coffee. Felt like I was in some sort of prank. The sign literally says “donuts and coffee”. I could understand if it was 845 pm but it was the middle of the day. Very disappointed and probably won’t be back.
Recommended dishes: Doughnut
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