Witnessed a weird guy out in the drive-thru walking around and taking pictures of the building. Kinda creepy and entertaining at the same time. Was a normal McDonald's drive-thru experience otherwise.
Atmosphere: 4
Food: 4
Service: 4
Ballaurena13
There's actually a lot right about this location. They nicely separate their drive-thru and lobby hours here on Google. The staff are friendly and would rather cheat the store than you. The building looks new and pretty. Though the tables needed to be wiped down, there was nothing visually disturbing as far as mess.
However, the location in Spokane is clearly not the best, with lots of homeless people around, which causes subsequent problems for the customer beyond that issue itself. There is nothing you can get for yourself in the lobby except maybe napkins despite an area to do so. Worst of all, just minutes after we ordered an eat-in order, we were told we had to leave because the lobby was closing. I can understand this for practical reasons because of the location, but from a customer's point of view this is unreasonable, as a restaurant is specifically a place to get food AND eat it. At the very least, we should have been informed before we ordered, which we were not. This problem was exacerbated by the fact that they had run out of all pies and had to give me a refund for the last 5 minutes that they were opened. When I complained to the worker about why they had not bothered to bake any, he noted that the lobby was about to close, but having worked at a McDonald's for 5 years, I can't help but wonder about the fact that their drive through was still opened - don't they sell pies to the drive-thru?
Perhaps another part of the problem is that this is a smaller, more out-of-the-way location, so maybe more lightly staffed than what I was used to as a worker. The staff that was there was indeed hustling to keep up, and yet seemed to just barely be able to meet the essential needs.
I can't say I would give up on this location, but next time we might drive 5 minutes in the wrong direction to see if they are better able to meet our needs there.
To the workers: You look to be doing your best. If you are, don't take it personal, but there are obstacles at your location that are indeed a problem for us your customers.
Atmosphere: 4
Food: 5
Service: 3
Amber Gonzales
This is a terrible McDonald’s. Don’t eat here.
Atmosphere: 1
Food: 1
Service: 1
DONALD JOSEPH GABRIEL ZACKTRUJILLO
LOVED THE FOOD
Atmosphere: 5
Food: 5
Service: 5
Samantha R
The staff here are overworked and stressed
Atmosphere: 1
Food: 1
Service: 1
Nathan Robertson
Its McDonald's has plenty of things to choose from burgers, nuggets, French fries 🍟, shakes and more it's moderately expensive but everything is anymore
Atmosphere: 3
Food: 3
Service: 4
David Feeder
You can never pay cash here it's always hard to get somebody to come up to the till and take your order it's like cash is obsolete to these people
Atmosphere: 1
Food: 3
Service: 1
Juan Aguirre
Poor service
Atmosphere: 2
Food: 2
Service: 2
Denise Mammen
Comments about how we ordered our coffee. Who cares how much cream or sugar someone uses.so annoying
Atmosphere: 3
Food: 5
Service: 2
Amy Rasmussen
Stopped to get breakfast sandwiches for myself and my elderly mom this morning. We drove 1.5 hours to get to the hospital for some testing and she could not eat or drink. Get to the window and my mom is putting her cigarette out and the lady inside at the counter is screaming at my mom to put it out all the way out. And then she came and slammed the window shut! When she brought out food I told her she did not need to be that rude and she started screaming at me that yes she did! My mom is 75 and already dieing from her bad habit, she won’t quit now and the m/w drive thru girl won’t be able to make her!
Waiting 30 minutes in line to get cold food was a real disappointment
Atmosphere: 1
Food: 1
Service: 1
Victoria Christensen
Absolutely the worst McDonald's in the Country, possibly the entire world. Staff members are totally unwelcoming and actually rude all day every day. The establishment is a dirty run down gross place ( don't even get me started on the restrooms ) I would recommend never spending any of your
Atmosphere: 1
Food: 1
Service: 1
Judi Zee
Just wanted to say a friendly hello while coming in goes along way I was greeted with WE ARE ONLY TAKING KIOSK ORDERS RIGHT NOW! Not even looking at me... I get it there are alot of transit people down town. I ask to get let into the restroom.. was told very loudly I have to pay first..fine... I did so then get told I can't take my purse with me... put it in my car... crazy with all the transit people watchng you... anyways 20 dollar order to use the toliet fyi I paid for a ladies coffee who was visitor of the hospital.. because she didn't know how the kiosks worked and Noone was even acknowledging her do better ...
Atmosphere: 1
Food: 3
Service: 1
Chris Collins
This is the worst one in Spokane. The managers don’t give a shit about anything they are all hella rude. I’m always waiting 15-20 mins for a order. Then when I get it they basically throw it at you.
Atmosphere: 1
Food: 1
Service: 1
Yee Xiong
I usually don't comment, but I needed to this time. Lady who worked here won't let my kid use the restroom until I finish completing my order. Ok. I get it. Got my order in, then she let's him use it. After we finished eating she told me kids he can't use it again. He only wanted to wash his hands. This is crap service. I know Spokane is much friendlier than this.
Witnessed a weird guy out in the drive-thru walking around and taking pictures of the building. Kinda creepy and entertaining at the same time. Was a normal McDonald's drive-thru experience otherwise.
Atmosphere: 4
Food: 4
Service: 4
There's actually a lot right about this location. They nicely separate their drive-thru and lobby hours here on Google. The staff are friendly and would rather cheat the store than you. The building looks new and pretty. Though the tables needed to be wiped down, there was nothing visually disturbing as far as mess.
However, the location in Spokane is clearly not the best, with lots of homeless people around, which causes subsequent problems for the customer beyond that issue itself. There is nothing you can get for yourself in the lobby except maybe napkins despite an area to do so. Worst of all, just minutes after we ordered an eat-in order, we were told we had to leave because the lobby was closing. I can understand this for practical reasons because of the location, but from a customer's point of view this is unreasonable, as a restaurant is specifically a place to get food AND eat it. At the very least, we should have been informed before we ordered, which we were not. This problem was exacerbated by the fact that they had run out of all pies and had to give me a refund for the last 5 minutes that they were opened. When I complained to the worker about why they had not bothered to bake any, he noted that the lobby was about to close, but having worked at a McDonald's for 5 years, I can't help but wonder about the fact that their drive through was still opened - don't they sell pies to the drive-thru?
Perhaps another part of the problem is that this is a smaller, more out-of-the-way location, so maybe more lightly staffed than what I was used to as a worker. The staff that was there was indeed hustling to keep up, and yet seemed to just barely be able to meet the essential needs.
I can't say I would give up on this location, but next time we might drive 5 minutes in the wrong direction to see if they are better able to meet our needs there.
To the workers: You look to be doing your best. If you are, don't take it personal, but there are obstacles at your location that are indeed a problem for us your customers.
Atmosphere: 4
Food: 5
Service: 3
This is a terrible McDonald’s. Don’t eat here.
Atmosphere: 1
Food: 1
Service: 1
LOVED THE FOOD
Atmosphere: 5
Food: 5
Service: 5
The staff here are overworked and stressed
Atmosphere: 1
Food: 1
Service: 1
Its McDonald's has plenty of things to choose from burgers, nuggets, French fries 🍟, shakes and more it's moderately expensive but everything is anymore
Atmosphere: 3
Food: 3
Service: 4
You can never pay cash here it's always hard to get somebody to come up to the till and take your order it's like cash is obsolete to these people
Atmosphere: 1
Food: 3
Service: 1
Poor service
Atmosphere: 2
Food: 2
Service: 2
Comments about how we ordered our coffee. Who cares how much cream or sugar someone uses.so annoying
Atmosphere: 3
Food: 5
Service: 2
Stopped to get breakfast sandwiches for myself and my elderly mom this morning. We drove 1.5 hours to get to the hospital for some testing and she could not eat or drink. Get to the window and my mom is putting her cigarette out and the lady inside at the counter is screaming at my mom to put it out all the way out. And then she came and slammed the window shut!
When she brought out food I told her she did not need to be that rude and she started screaming at me that yes she did!
My mom is 75 and already dieing from her bad habit, she won’t quit now and the m/w drive thru girl won’t be able to make her!
Restaurantji Recommends
Waiting 30 minutes in line to get cold food was a real disappointment
Atmosphere: 1
Food: 1
Service: 1
Absolutely the worst McDonald's in the Country, possibly the entire world. Staff members are totally unwelcoming and actually rude all day every day. The establishment is a dirty run down gross place ( don't even get me started on the restrooms ) I would recommend never spending any of your
Atmosphere: 1
Food: 1
Service: 1
Just wanted to say a friendly hello while coming in goes along way I was greeted with WE ARE ONLY TAKING KIOSK ORDERS RIGHT NOW! Not even looking at me... I get it there are alot of transit people down town. I ask to get let into the restroom.. was told very loudly I have to pay first..fine... I did so then get told I can't take my purse with me... put it in my car... crazy with all the transit people watchng you... anyways 20 dollar order to use the toliet fyi I paid for a ladies coffee who was visitor of the hospital.. because she didn't know how the kiosks worked and Noone was even acknowledging her do better ...
Atmosphere: 1
Food: 3
Service: 1
This is the worst one in Spokane. The managers don’t give a shit about anything they are all hella rude. I’m always waiting 15-20 mins for a order. Then when I get it they basically throw it at you.
Atmosphere: 1
Food: 1
Service: 1
I usually don't comment, but I needed to this time. Lady who worked here won't let my kid use the restroom until I finish completing my order. Ok. I get it. Got my order in, then she let's him use it. After we finished eating she told me kids he can't use it again. He only wanted to wash his hands. This is crap service. I know Spokane is much friendlier than this.
Atmosphere: 2
Food: 2
Service: 1
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