McDonald's

1818 N Monroe St, Spokane
(509) 325-3887

Recent Reviews

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Ted Carcich

Special thanks to shy! Thanks for not letting me pee my pants in the lobby!

Small town boy- Ted

Atmosphere: 5

Food: 5

Service: 5

Quantum \u0026 Somatic Root Healing

Used app for 1st time decent experience

Atmosphere: 5

Food: 5

Service: 5

Brian Schindler

They left parts of my order out and I had to go back and wait in line all over again.

Atmosphere: 1

Food: 2

Service: 2

Chris Graham Jr

Iv order twice now through DoorDash and never received my pies! Never offered a substitute or anything! Poor customer service!!

Service: 1

Katie Wright

This is the worst mcdonalds all the staff are very unprofessional

Service: 1

Ashaley Klein-Smith

On the morning of Tuesday, July 8th, 2025 I went into the lobby and walked up to the counter patiently waiting for someone to notice I was standing there. The manager running turned and saw me and started to walk over to me and I kindly asked her if I could please use the restroom really fast. She proceeded to tell me I had to order something first to which I responded, “Can I please buy something after I use the restroom” and she again told me nope gotta buy something. I understand bathrooms are for paying customers only. What I don’t understand is why it matters if I pay before or after ordering, mainly because I have bladder issues and will literally pee my pants with no control of it even if I’m holding it as much as I can. I would understand a little bit if I was someone who was dirty and clearly tweaked out but I am 24 years old, very clean and was very polite. She’s lucky I was able to hold it this time because usually I can’t and would’ve ended up peeing on the lobby floor with no control and I’m positive she would’ve hated that more! So rude and inconsiderate, using the bathroom should be a right not a privilege.

Atmosphere: 1

Food: 1

Service: 1

Bud

Great service and fresh food very clean

Atmosphere: 4

Food: 4

Service: 3

Devin Burkhart

Walked in to buy food asked to use the restroom and was told only paying customers only and me and my wife were paying customers the next lady in line asked and they let her in without saying that and she was homeless looking why was I treated like a homeless bum also bathrooms never clean shit all over the men’s toilet every time I come in also drug addicts and homeless all around McDonald

Atmosphere: 1

Food: 2

Service: 1

Maddy H

The soda might as well be water. Don't waste your money.

Atmosphere: 2

Food: 2

Service: 3

Paul Arthur

I'm a disabled an come todink my coffee and eat my food there ever day anfor last 30 yrs I set in my truck now bugging no one an a manger came out an told me there houn trust pass me for setting in tlikehere parking lot I feel discriminated so I
Nor in press whit attitude of manger but rest of crew are great if the disrespect fron said
Manger dont stop ill take legal action

Atmosphere: 2

Food: 2

Service: 3

Lance_ Keith

Went through the drive-through, no greeting. Girl, at second window, said nothing to us. We got 2 orders, but given only one soda. Had to ask for it. Had to go in and get my tarter sauce. She said sorry 😞

Atmosphere: 3

Food: 5

Service: 3

Bryan Eggemeyer

Food was good, staff was friendly and alert.

Atmosphere: 3

Food: 5

Service: 5

Clint Livingston

Was not impressed with McDonald's, the service was terrible, the atmosphere terrible!

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Sausage

Donald Suydam

My wife and I went to the drive-thru my wife was smoking in the passenger seat, when we got to the window to pay the lady was rude and told us not to smoke in the Drive-Thru in our own car her attitude mannerisms to be very rude band disrespectful.

D J

This review is specifically about the supervisor working today and during previous visits. Either she doesn’t understand how mobile ordering works or just refuses to do her job, but she’s consistently rude, dismissive, and flat-out wrong.

My husband gave her the mobile pickup code and she snapped at him saying it didn’t exist. He repeated it—same exact code—and she snapped again, claiming that wasn’t what he said the first time. Of course, they did have the order, no apology, no accountability.

Today I ordered from home (I’m sick), marked “I’m here” like I’ve done at least 20 times before, and got the code. My husband went to pick it up and she insisted there’s no way to get a code unless the phone is physically at the restaurant—which is just false. She wouldn’t check, told him the order didn’t exist, and sent him away. I called to cancel, but she said it couldn’t be refunded because the food was already ready. So which is it?

My husband goes back. Not only is the food not ready, she starts arguing with him, refuses to give her name, then flat-out ignores him. Even though she claimed the order was done, he stood there waiting another 15 minutes. So now our food is cold and we’re out the money.

For context, my husband is a manager at a fast food restaurant too—he knows how things work and always treats employees with patience and respect. This isn’t some customer overreacting. This was just the worst service we’ve ever had.

Do yourself a favor and skip this location. There’s another one five minutes down the road that actually knows how to handle orders—and their staff treats people like humans.

Atmosphere: 1

Food: 1

Service: 1

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