Wake Up Call - Union District Cafe
1722 E Sprague Ave Suite 100, Spokane
(509) 473-9534
Recent Reviews
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SOOOOOO slow, like, comically slow in the mornings. One iced coffee shouldn’t take 15 minutes to make when there is two baristas and three customers
Atmosphere: 1
Food: 4
Service: 1
EDIT: I appreciate the response from the store manager and the action taken to make sure this doesn’t happen again. Kudos to Wake Up Call!
ORIGINAL POST:
First off, I want to say I appreciate and admire Wake Up Call’s presence in the community. Also, very rarely do I leave a negative review. However, I feel like I need to mention one quick thing.
On Oct. 12, 2024, we attended the Autumn on the Ave event in the Union District. Wake Up Call Cafe was a participating business and offered “balloon darts” as its community engagement activity. I took my children into the store so they could participate. We waited in line and when the barista finally got to us and I said that my kids wanted to each take their turn with the balloon darts, she said I needed to make a purchase.
I humbly responded that it was just my kids who wanted to participate and that there was nothing on the menu that interested us. She again rebuffed us and then confirmed with another employee—who I assume was the manager—that we had to buy something to play. This other employee said “yeah” without even looking at us.
From the perspective of Wake Up Call, I do understand their viewpoint to a degree. But on the marketing for the Autumn on the Ave event, it said nothing at all about making a purchase to participate. All the other businesses we visited were really welcoming and allowed us to participate in their promotions/games/giveaways without making a purchase.
In my opinion, I think the employee could have just allowed my 7-year-old and 4-year-old to play the game. If offering balloon darts was simply a tactic to get more business, let me say this: I would have been much more prone to make a purchase with good customer service and kindness to my kids (perhaps not on this day but at least down the road) as opposed to the shakedown to buy something before they could participate. Again, I appreciate Wake Up Call but I think they missed the mark in this situation.
Atmosphere: 3
Service: 1
Ashley is literally the best! She always makes the best coffee with the prettiest smile.
I totally recommend coming in during the week to get some coffee or snacks from her ❤️
Atmosphere: 5
Food: 5
Service: 5
Allison and Addison are seriously the best!! Always so kind and sweet! Love coming everyday and seeing their beautiful faces!!
Atmosphere: 5
Food: 5
Service: 5
First time there. Cute place and our coffee was pretty good, but the wifi wasn't working and the barista couldn't be bothered to check on it, despite the fact no one was waiting in line. We'll try it again another day or a different location.
Atmosphere: 4
Food: 4
Service: 2
Very clean nice people
Atmosphere: 5
Service: 5
Service was a bit slow, food with drinks were yummy
Food: 4
Service: 4
Quaint.
Atmosphere: 5
Food: 5
Service: 5
ASHLEY IS THE MVP! Always a delight to see when I'm draggin' on my day, pep talk, and great drinks! She is always smiling when I walk through the door!
Atmosphere: 5
Food: 5
Service: 5
I don't know why a place that sells coffee doesn't have brewed coffee at this location. I don't care about wine or beer at a coffee shop. I want coffee at a coffee shop... Other than that nice atmosphere I'm good service.
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Love the location & a great place to meet clients.
Atmosphere: 5
Food: 5
Service: 5
Whenever I travel I always try and go to local coffee shops, and this one, I don't what it was about it but it sparked my interest. So we went, and it was amazing, I have never had a double hot chocolate ever(chocolate milk with extra chocolate) and it was delicious! The breakfast sandwich I got(sausage egg and cheese on an everything bagel) was sooo good. Would definitely recommend, and will definitely be going back. Service was excellent, everyone was very friendly (even though we were tourists). Definitely recommend.
Parking: It is street parking, but it's free!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Everything Bagel
I love a old school home town , and it has a cozy feel. Coffee and goodies went well with the coffee, a nice place to meet up
Atmosphere: 5
Food: 5
Service: 5
Love going to all of the wake-up calls
Atmosphere: 5
Food: 5
Service: 5
Beautiful building, comfortable setting and friendly staff.
Vegetarian options: Pastries and drinks.
Atmosphere: 5
Food: 5
Service: 5
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