I had ordered a triple 24 ounce iced coffee, but the barista handed me a 16 ounce instead. I had said that I ordered a 24 ounce, and all she said was she rang it in as a 16 ounce. She was clearly not going to make it right for me, even though I paid $9.20 for the drink, $11.20 with tip. I ended up going into the store to get the correct drink I ordered. She ended up throwing out the 16 ounce drink, and started to make a 24 ounce drink. She mentioned the prices had recently gone up. Once she made the drink, she charged me ANOTHER $9.20 FOR THE DRINK SHE SHOULD HAVE MADE THE FIRST TIME. I'm not sure if the barista was on something. But the lack of quality customer service was horrible. I also noticed that even though I didn't sign the sales slip for the second drink, the barista had the nerve to add a $1.00 tip. I've tried calling the store, but even after verifying the phone number, I can't ever get the call to go through. I've tried calling the corporate office in Pacific, WA. But all I ever get is a busy signal. This was probably the most terrible experience at a coffee stand I've ever experienced.
Atmosphere: 1
Service: 1
Marco Young
The atmosphere is great, the Energy drinks were good, would rather go here than Starbucks to get some work done. Went in to wait while my girl was getting her hair done, and the whole vibe was great. Would recommend again.
Atmosphere: 5
Food: 5
Service: 5
Dani Ponsler
This is the best Gravity coffee stand I’ve been to! I’ve been to the Puyallup, Buckley, Tacoma, Auburn and Milton locations. However, these 4 employees make it amazing. I will drive out of my way to come see them. Every time I come to get energy drinks or coffee Mia, Ari, Maysen and Edgar are always so welcoming. They’re the best of the best. 5 stars for sure ⭐️⭐️⭐️⭐️⭐️
Atmosphere: 5
Food: 5
Service: 5
Erica Gifford
Great coffee!
Atmosphere: 5
Service: 5
Recommended dishes: White Chocolate
Sergey Kuyan
I guess who ever ordering this cups are steeling companies money. Paid $7.50 just to throw it in the window.?♂️ I'm not coming back.
Atmosphere: 4
Food: 4
Service: 4
Cameron Harrison
Taylor k is by far my favorite barista always had a smile on her face and very friendly
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: White Chocolate
Kiya Juara
Edgar deserve a RAISE 10/10 everything , thank you Edgar!!’
Johnesha shelby
Moved to Sumner in 2023, Mason has been my go-to Gravista ever since. Always welcoming and sweet, Mason makes a strong Americano and sends you on your way with a smile to help conquer your day! Thank you!
Amanda Wilder
Mayson has been my sweet barista for a long time now, she always has a big smile and friendly service! Thank you!
Atmosphere: 5
Food: 5
Service: 5
C Dias
Sumner location. Taylor is friendly and funny and makes excellent drinks!
Taylor Kallerson is the best barista I’ve ever met in my life. The drinks she made were the best and she was so nice!!
Atmosphere: 5
Food: 5
Service: 5
Jessica Fernandez
TAYLOR KALLERSON IS MY GIRLLLLL I’ll visit Gravity just for her!! We always have great conversations and she always makes my drink so yummy!!! Thanks Taylor girrrrrl
Atmosphere: 5
Food: 5
Service: 5
brianna horner
I always love going to Gravity! The atmosphere is always a 10/10 when I go inside and sit at the bar seating. Taylor K always makes my drink just right!! I have a severe allergy to coconut that i’ve had problems with other coffee shops in the past but since going to gravity i’ve had zero issues!! Big shout out to Taylor for always making sure my drink is safe and delicious!!
Atmosphere: 5
Food: 4
Service: 5
Mykyta Panin
I wanted to pickup some coffee and wanted to get my gfs favorite drink. Sadly I couldn't remember the drink exactly, but she does go there regularly. One of the baristas, I believe her name was Taylor, remembered the drink and was able to make it perfectly without any issues. Amazing service, def going again!!
I had ordered a triple 24 ounce iced coffee, but the barista handed me a 16 ounce instead. I had said that I ordered a 24 ounce, and all she said was she rang it in as a 16 ounce. She was clearly not going to make it right for me, even though I paid $9.20 for the drink, $11.20 with tip. I ended up going into the store to get the correct drink I ordered. She ended up throwing out the 16 ounce drink, and started to make a 24 ounce drink. She mentioned the prices had recently gone up. Once she made the drink, she charged me ANOTHER $9.20 FOR THE DRINK SHE SHOULD HAVE MADE THE FIRST TIME. I'm not sure if the barista was on something. But the lack of quality customer service was horrible. I also noticed that even though I didn't sign the sales slip for the second drink, the barista had the nerve to add a $1.00 tip. I've tried calling the store, but even after verifying the phone number, I can't ever get the call to go through. I've tried calling the corporate office in Pacific, WA. But all I ever get is a busy signal. This was probably the most terrible experience at a coffee stand I've ever experienced.
Atmosphere: 1
Service: 1
The atmosphere is great, the Energy drinks were good, would rather go here than Starbucks to get some work done. Went in to wait while my girl was getting her hair done, and the whole vibe was great. Would recommend again.
Atmosphere: 5
Food: 5
Service: 5
This is the best Gravity coffee stand I’ve been to! I’ve been to the Puyallup, Buckley, Tacoma, Auburn and Milton locations. However, these 4 employees make it amazing. I will drive out of my way to come see them. Every time I come to get energy drinks or coffee Mia, Ari, Maysen and Edgar are always so welcoming. They’re the best of the best. 5 stars for sure ⭐️⭐️⭐️⭐️⭐️
Atmosphere: 5
Food: 5
Service: 5
Great coffee!
Atmosphere: 5
Service: 5
Recommended dishes: White Chocolate
I guess who ever ordering this cups are steeling companies money. Paid $7.50 just to throw it in the window.?♂️ I'm not coming back.
Atmosphere: 4
Food: 4
Service: 4
Taylor k is by far my favorite barista always had a smile on her face and very friendly
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: White Chocolate
Edgar deserve a RAISE 10/10 everything , thank you Edgar!!’
Moved to Sumner in 2023, Mason has been my go-to Gravista ever since. Always welcoming and sweet, Mason makes a strong Americano and sends you on your way with a smile to help conquer your day! Thank you!
Mayson has been my sweet barista for a long time now, she always has a big smile and friendly service! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Sumner location. Taylor is friendly and funny and makes excellent drinks!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Taylor Kallerson is the best barista ever
Taylor Kallerson is the best barista I’ve ever met in my life. The drinks she made were the best and she was so nice!!
Atmosphere: 5
Food: 5
Service: 5
TAYLOR KALLERSON IS MY GIRLLLLL I’ll visit Gravity just for her!! We always have great conversations and she always makes my drink so yummy!!! Thanks Taylor girrrrrl
Atmosphere: 5
Food: 5
Service: 5
I always love going to Gravity! The atmosphere is always a 10/10 when I go inside and sit at the bar seating. Taylor K always makes my drink just right!! I have a severe allergy to coconut that i’ve had problems with other coffee shops in the past but since going to gravity i’ve had zero issues!! Big shout out to Taylor for always making sure my drink is safe and delicious!!
Atmosphere: 5
Food: 4
Service: 5
I wanted to pickup some coffee and wanted to get my gfs favorite drink. Sadly I couldn't remember the drink exactly, but she does go there regularly. One of the baristas, I believe her name was Taylor, remembered the drink and was able to make it perfectly without any issues. Amazing service, def going again!!
Atmosphere: 4
Food: 5
Service: 5
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