Jack in the Box

827 Valley Ave, Sumner
(253) 863-1698

Recent Reviews

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Ariana Baxter

Did a mobile order around 1 am August 17th, came home to realize all my fries were not there and as someone who eats both fries and chicken at the same time (which is why I bought both at the same time) I didn’t end up eating and went to bed planning to go back to Jack and a box in the morning to remake my order. (I just got home from work at 1 am I’m not driving back to Jack and a box at midnight just to get my fries RIGHT NOW) I show up the morning of the 17th full order in hand and mobile order for proof open on my phone. They tell me they can give me my fries they missed understandable if it was a regular case of them forgetting something but it was not I was not able to eat any of my 30$ order because a main chunk was missing. All I needed was it remade so I could eat my order I paid to have made all together. Just because of your mistakes I have to drive back at 2am to get the rest of my food?? Who would do that of course I’m gonna wait until the morning? But if I wait until the morning I don’t get all of my food made together GREAT! Come here if you want a super frustrating experience ❤️

Atmosphere: 1

Food: 1

Service: 1

Aaron Anderson

Is 85 ° out and have to be 60° inside with the air conditioning. Staff was wonderful iefficient. Great fast food experience

Atmosphere: 5

Food: 5

Service: 5

Rogue Darko

I hope this location closes and reopens as a Wendy’s. The food is always made poorly, burnt, cold? I don’t know how you do that but they do. And the cost?! My goodness. It’s nearly $25-$30 for a combo meal? No thanks. Please close down.

Atmosphere: 1

Food: 1

Service: 1

Daniel Lewis

Good for fast and easy food.

Atmosphere: 4

Food: 4

Service: 5

Paul Davis

Not worth $20

Atmosphere: 1

Food: 1

Service: 1

Chris Vernier

Waited 15 minutes in drive thru for them to take my order, they never did. The guy behind me backed up out of the drive thru and left, I did the same. If I hadn't I might still be there!

Service: 1

Tully Mars

Jack in the Box. I've always thought their beef had a better flavor.

Atmosphere: 2

Food: 4

Service: 4

Brandon Leger

Closed lobby before time

Service: 1

Kiebler Jessica Renecker

Always quick and efficient!

Food: 4

Service: 5

Sergio

Excellent customer service
For 4 tacos cuz I was faded from wine lol.

Atmosphere: 5

Food: 5

Service: 5

Ashley marshall

Took them 26 mins to get me my food 5-7-25 all we got was sorry

Russell Perry

They have given me small fries instead of large, and also when I ordered fries they didn't get it at all.

Tammy Marshall

Drive thru 4/17 8:00 drive up person was very polite. Don’t get that anymore these days. Food was hot and tasty.

Jim Mavity III

I have been coming to this restaurant since 2011. I have never had any issues with their food or staff. I usually love to enjoy a chicken sandwich or their breakfast sandwiches. Overall I have nothing against coming here though. Never had any issues with the people who work there. Overall it's good to come here once in a blue moon.

Mike Rendeck

Went thru the drive thru today on the way home. Got 20 minutes down the road, opened my sandwich and first thing I see is mold!!! Yes moldy bread on my sourdough jack. To top it off the fries were nothing but burnt ends. This place is horrible and you couldn't pay me to return.

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