They sent my order out with an Uber delivery driver who ended up stealing my order for themselves and cancelled the delivery. Then the store voided my entire order without contacting me about it and said I would have my money back in 2-3 business days. What a joke.
E N
Sumner location is decent. They don’t stuff sandwich enough inside, couple slices of ham and cheese, and charging you $13. Would prefer Jersey Mikes ..
Atmosphere: 3
Food: 2
Service: 3
Simon Weiss
The best pizza in Puyallup very clean place very fresh love this place
Atmosphere: 5
Food: 5
Service: 5
Frank M
Not likely returning here. Parking is horrible. I called in order 20 minutes ahead, and then still had to wait 10 minutes. I’ve had great experiences at other Jimmy John’s, but wouldn’t recommend this one.
Heather Gauvey
I love this place. I love walking around, using the nearby trails, getting brunch, lunch, dinner and drinks. I also love going to Fika.
Atmosphere: 5
Food: 5
Service: 5
Dom Lars
Despite previous experiences from years ago, but also bad reviews, the two servers around 7, two young men went above and beyond in one of my worst emotional days with service and listening to me. Whoever they were deserve to get some form of promotion for managing the store on their own and being able to relate to strangers which is rare for customer service, this coming from someone who's worked customer service.
Atmosphere: 5
Food: 5
Service: 5
Michael Empinado
I thought their jjblt without mayo was just a one time problem but it was a recurrence. Just ordered one today and requested extra mayo... Guess what?! Not a single mayo on my jjblt (I ordered previous jjblt from different states and it did not disappoint). I'll go to federal way next time at least everytime we order there it did not disappoint.
L S
Their payment machine tipped a higher amount than I chose and they did not give us our complete order. I can’t with Jimmy John’s anymore.
Atmosphere: 2
Food: 2
Service: 2
Eddy
Used to be able to call and have a sandwich in 5-10 minutes. They switched to uber and doordash delivery and takes an hour to get a 10$ sub for 20$ after delivery fees. Freaky fast delivery…more like freaky expensive slow delivery.
Diana
I'm seeing some negative reviews, but I work in the area and order often. Always a great experience! Thank you Sumner JJs team!
Yesterday, 7/24 I ordered a sandwich around 4-5 pm. Got home and found a long black hair BAKED in the bread!! 🤢
Patrick Orthouse
Great food nice staff
Atmosphere: 5
Food: 5
Service: 5
Alejandro Lopez
Stopped by the Sumner Jimmy John’s around 6:40 PM and it was one of the worst fast food experiences I’ve had. The staff looked completely checked out rude, slow, and acting like customers were an inconvenience. There was a woman sitting off to the side in a Jimmy John’s shirt who clearly seemed like the one in charge, but she didn’t do anything. Just sat there on her laptop while her team ignored people and let the place fall apart.
It was obvious no one cared. The energy was unprofessional from the moment I walked in, and the whole crew acted like they’d rather be anywhere else. Management needs to step in and clean house. I won’t be back.
Atmosphere: 1
Food: 1
Service: 1
Veronica Brown-Roger’s
I usually don’t leave reviews, but this experience was too frustrating to ignore. I went to this Jimmy John’s expecting a quick, decent sandwich, but what I got was a total mess. The order was completely wrong — I asked for no mayo and extra pickles, and somehow got the opposite. When I politely brought it to the staff’s attention, the manager, Mary, acted like I was the problem. She was rude, dismissive, and made zero effort to fix the mistake. Instead of offering a replacement or even an apology, she just shrugged and walked away. Customer service clearly isn’t a priority here. Won’t be coming back.
Atmosphere: 1
Food: 1
Service: 1
chris gilbert
Gross, my veggie came with 3 peices of cucumber & 3 peices tomatoes plus a little lettuce? Was like mayonnaise sandwich! 40 dollars for 3 nasty sandwiches! Gross gave them to the birds
They sent my order out with an Uber delivery driver who ended up stealing my order for themselves and cancelled the delivery. Then the store voided my entire order without contacting me about it and said I would have my money back in 2-3 business days. What a joke.
Sumner location is decent. They don’t stuff sandwich enough inside, couple slices of ham and cheese, and charging you $13. Would prefer Jersey Mikes ..
Atmosphere: 3
Food: 2
Service: 3
The best pizza in Puyallup very clean place very fresh love this place
Atmosphere: 5
Food: 5
Service: 5
Not likely returning here. Parking is horrible. I called in order 20 minutes ahead, and then still had to wait 10 minutes. I’ve had great experiences at other Jimmy John’s, but wouldn’t recommend this one.
I love this place. I love walking around, using the nearby trails, getting brunch, lunch, dinner and drinks. I also love going to Fika.
Atmosphere: 5
Food: 5
Service: 5
Despite previous experiences from years ago, but also bad reviews, the two servers around 7, two young men went above and beyond in one of my worst emotional days with service and listening to me. Whoever they were deserve to get some form of promotion for managing the store on their own and being able to relate to strangers which is rare for customer service, this coming from someone who's worked customer service.
Atmosphere: 5
Food: 5
Service: 5
I thought their jjblt without mayo was just a one time problem but it was a recurrence. Just ordered one today and requested extra mayo... Guess what?! Not a single mayo on my jjblt (I ordered previous jjblt from different states and it did not disappoint). I'll go to federal way next time at least everytime we order there it did not disappoint.
Their payment machine tipped a higher amount than I chose and they did not give us our complete order. I can’t with Jimmy John’s anymore.
Atmosphere: 2
Food: 2
Service: 2
Used to be able to call and have a sandwich in 5-10 minutes. They switched to uber and doordash delivery and takes an hour to get a 10$ sub for 20$ after delivery fees. Freaky fast delivery…more like freaky expensive slow delivery.
I'm seeing some negative reviews, but I work in the area and order often. Always a great experience! Thank you Sumner JJs team!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Yesterday, 7/24 I ordered a sandwich around 4-5 pm.
Got home and found a long black hair BAKED in the bread!! 🤢
Great food nice staff
Atmosphere: 5
Food: 5
Service: 5
Stopped by the Sumner Jimmy John’s around 6:40 PM and it was one of the worst fast food experiences I’ve had. The staff looked completely checked out rude, slow, and acting like customers were an inconvenience. There was a woman sitting off to the side in a Jimmy John’s shirt who clearly seemed like the one in charge, but she didn’t do anything. Just sat there on her laptop while her team ignored people and let the place fall apart.
It was obvious no one cared. The energy was unprofessional from the moment I walked in, and the whole crew acted like they’d rather be anywhere else. Management needs to step in and clean house. I won’t be back.
Atmosphere: 1
Food: 1
Service: 1
I usually don’t leave reviews, but this experience was too frustrating to ignore. I went to this Jimmy John’s expecting a quick, decent sandwich, but what I got was a total mess. The order was completely wrong — I asked for no mayo and extra pickles, and somehow got the opposite. When I politely brought it to the staff’s attention, the manager, Mary, acted like I was the problem. She was rude, dismissive, and made zero effort to fix the mistake. Instead of offering a replacement or even an apology, she just shrugged and walked away. Customer service clearly isn’t a priority here. Won’t be coming back.
Atmosphere: 1
Food: 1
Service: 1
Gross, my veggie came with 3 peices of cucumber & 3 peices tomatoes plus a little lettuce? Was like mayonnaise sandwich! 40 dollars for 3 nasty sandwiches! Gross gave them to the birds
Atmosphere: 1
Food: 1
Service: 2
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