Before adding two cookies to my order I asked if they were fresh and they told me they baked them fresh that morning. They were very dry and stale. I do not like spending my money on something not worth eating. I felt I was out right lied too
Brian Keenan
Great staff. Very professional and courteous. What a Subway should be.
Atmosphere: 5
Food: 5
Service: 5
Misty J
Worst bmt sandwiches we got from the sumner subway today Burnt ,barely any meat and couldn’t even see the sauce 😕
Food: 1
Delaney Ritterbush
Anthony was kind, helpful & showed some of the best customer service I’ve received in a “fast food” restaurant… ever.
Krista “Cheer mom” Roberts
Made my 12 year old cry
Atmosphere: 1
Food: 3
Service: 1
Cj Schafer
Look online and see they close at 9:30 pm so we get there at 9:15 to 9:20 pull up and the open sign is on and door is unlocked but the lady wouldnt serve my 2 kids and I cause she was closed. Maybe update your Google, turn off the open sign and lock the door if your closed at 9
Service: 1
Colleen O'Brien-Carey
The employees are friendly and seem to be pretty consistently quick when making the orders. A good sandwich + quick to make = happy customers! 😃
Hailie Safley
The staff is always busy but friendly when I've stopped by. Restaurant is a little unkempt at times, never had any issues with my orders. My big point of contention is the bread. Consistently under-proofed, leading to wrinkly, rubbery loaves that harden beyond consumption within hours of being out of the bread cabinet. Photo of said wrinkle-bread attached.
Erika Price
had ordered on the app and wasn't sure it went through so I called to store to confirm, the lady that answered was very rude and kept repeating I can't help you, I said do you know why maybe it didn't go on your end because it did on my end? She hung up on me, I called right back and asked if she really just hung up on me and she laughed and said yeah! Then said it just came through. I sent someone else to pick up the order and when they brought it back the order was completely wrong. I have marked more pickles then even wrote in the comments extra extra pickles. The footlong only had 3 pickles on it, asked for more mayo and it had none, asked for Habernaro bread, it was cheese bread. I went back into the store and when I explained that I'm the one she hung up on and she laughed again. I told her I would like more pickles, she didn't say a word and put some in a container and handed them to me. I didn't realize until I got back home that it was the wrong bread and no mayo. I asked for a manager name or number and was told they don't have one. I asked for the owner info and was told they can't give it out. The rude, disrespect I received from the employee is not acceptable.
Brandon Martin
When looking for a freshly made sandwich, that you did not have to make your self house subway. The selection is always abundant, and fresh an the staff is always nice, and friendly.
Waited over 10 minutes to be waited on. Employee was hard to understand. Soda machine didn't work. Others in front of us walked out due to service.
Brittany Jones
We placed an online order at 7:40pm for pickup through the app, yesterday 11/29. Store said it closed at 9:30pm. We went to go pick it up and the store was closing. The only solution they could offer was to pick it up the next day at 3pm. No refund. This morning, 11/30, we got a call at 10am that our order was ready for pick up. We let the employee know we were told 3pm. When we picked it up roughly 20 mins later, we asked about a refund and she told us we couldn’t get one. We asked for a refund the night of 11/29 and they would not provide us one either. Choose a different subway location. Terrible customer service
Atmosphere: 1
Food: 1
Service: 1
Celia :/
I am very happy with my visit here There was a nice young lady named Julissa who helped me find the perfect sandwich for me and made it very good, I will be coming back thanks to her ☺️😊
Atmosphere: 5
Food: 5
Service: 5
Max
Kind people and decent food. Building is a bit old with slow system. Good overall service!
Atmosphere: 4
Food: 5
Service: 5
Andrew D
Very clean location and the lady that made my sandwich did a very good job and was very kind :)
Before adding two cookies to my order I asked if they were fresh and they told me they baked them fresh that morning. They were very dry and stale. I do not like spending my money on something not worth eating. I felt I was out right lied too
Great staff. Very professional and courteous. What a Subway should be.
Atmosphere: 5
Food: 5
Service: 5
Worst bmt sandwiches we got from the sumner subway today
Burnt ,barely any meat and couldn’t even see the sauce 😕
Food: 1
Anthony was kind, helpful & showed some of the best customer service I’ve received in a “fast food” restaurant… ever.
Made my 12 year old cry
Atmosphere: 1
Food: 3
Service: 1
Look online and see they close at 9:30 pm so we get there at 9:15 to 9:20 pull up and the open sign is on and door is unlocked but the lady wouldnt serve my 2 kids and I cause she was closed. Maybe update your Google, turn off the open sign and lock the door if your closed at 9
Service: 1
The employees are friendly and seem to be pretty consistently quick when making the orders. A good sandwich + quick to make = happy customers! 😃
The staff is always busy but friendly when I've stopped by. Restaurant is a little unkempt at times, never had any issues with my orders. My big point of contention is the bread. Consistently under-proofed, leading to wrinkly, rubbery loaves that harden beyond consumption within hours of being out of the bread cabinet. Photo of said wrinkle-bread attached.
had ordered on the app and wasn't sure it went through so I called to store to confirm, the lady that answered was very rude and kept repeating I can't help you, I said do you know why maybe it didn't go on your end because it did on my end? She hung up on me, I called right back and asked if she really just hung up on me and she laughed and said yeah! Then said it just came through. I sent someone else to pick up the order and when they brought it back the order was completely wrong. I have marked more pickles then even wrote in the comments extra extra pickles. The footlong only had 3 pickles on it, asked for more mayo and it had none, asked for Habernaro bread, it was cheese bread. I went back into the store and when I explained that I'm the one she hung up on and she laughed again. I told her I would like more pickles, she didn't say a word and put some in a container and handed them to me. I didn't realize until I got back home that it was the wrong bread and no mayo. I asked for a manager name or number and was told they don't have one. I asked for the owner info and was told they can't give it out. The rude, disrespect I received from the employee is not acceptable.
When looking for a freshly made sandwich, that you did not have to make your self house subway. The selection is always abundant, and fresh an the staff is always nice, and friendly.
Restaurantji Recommends
Waited over 10 minutes to be waited on. Employee was hard to understand. Soda machine didn't work. Others in front of us walked out due to service.
We placed an online order at 7:40pm for pickup through the app, yesterday 11/29. Store said it closed at 9:30pm. We went to go pick it up and the store was closing. The only solution they could offer was to pick it up the next day at 3pm. No refund. This morning, 11/30, we got a call at 10am that our order was ready for pick up. We let the employee know we were told 3pm. When we picked it up roughly 20 mins later, we asked about a refund and she told us we couldn’t get one. We asked for a refund the night of 11/29 and they would not provide us one either. Choose a different subway location. Terrible customer service
Atmosphere: 1
Food: 1
Service: 1
I am very happy with my visit here
There was a nice young lady named Julissa who helped me find the perfect sandwich for me and made it very good, I will be coming back thanks to her ☺️😊
Atmosphere: 5
Food: 5
Service: 5
Kind people and decent food. Building is a bit old with slow system. Good overall service!
Atmosphere: 4
Food: 5
Service: 5
Very clean location and the lady that made my sandwich did a very good job and was very kind :)
Atmosphere: 5
Food: 5
Service: 5
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