I called their main store today to inquire about their taco truck. I go there often and the sides that are included are never consistent. I was simply calling to inquire about their procedure and what customers are paying for when they order and how to ensure I get my order correct next time.
When I called the store, a lady answered and I simply asked if I could speak with the manager on duty or the owner. The line instantly went silent. I called back. Same thing happened. I repeated calls to the store and they just stopped answering. Eventually they would answer but the line would just be silent.
FINALLY, a call was answered, but this time it was a man. He was brushing off the fact that they were ignoring my calls and didn’t want to tell me when a manager or the owner would be in. This is instantly suspicious.
He took zero action and basically told me that it just depends on what they include when you order….
When someone pays for something, they should know what exactly they get when they pay for it. Basically the call ended unresolved.
You have lost a consistent customer that frequents your establishment at LEAST every other week and orders for myself and family.
I hope this reaches the owners and they can provide some prompt training to their employees as this situation was handled BEYOND poorly.
Norm Knack
well worth the 45 minute drive, the owner is very friendly, food is always hot and fresh, salsa makes my wife cry but she keeps eating it lol
Jeremy Hopkilla
These guys are great and really welcoming! The portion sizes are perfect and the green salsa is soooo good! This is my favorite place in Sunnyside!
I called their main store today to inquire about their taco truck. I go there often and the sides that are included are never consistent. I was simply calling to inquire about their procedure and what customers are paying for when they order and how to ensure I get my order correct next time. When I called the store, a lady answered and I simply asked if I could speak with the manager on duty or the owner. The line instantly went silent. I called back. Same thing happened. I repeated calls to the store and they just stopped answering. Eventually they would answer but the line would just be silent. FINALLY, a call was answered, but this time it was a man. He was brushing off the fact that they were ignoring my calls and didn’t want to tell me when a manager or the owner would be in. This is instantly suspicious. He took zero action and basically told me that it just depends on what they include when you order…. When someone pays for something, they should know what exactly they get when they pay for it. Basically the call ended unresolved. You have lost a consistent customer that frequents your establishment at LEAST every other week and orders for myself and family. I hope this reaches the owners and they can provide some prompt training to their employees as this situation was handled BEYOND poorly.
well worth the 45 minute drive, the owner is very friendly, food is always hot and fresh, salsa makes my wife cry but she keeps eating it lol
These guys are great and really welcoming! The portion sizes are perfect and the green salsa is soooo good! This is my favorite place in Sunnyside!
Restaurantji Recommends
Loading...