When I went to order food I drove past two girls smoking outside with the door wide open then dragging in the smoke with them. This store is absolutely disgusting and the service absolutely sucks.
Atmosphere: 1
Food: 2
Service: 1
Geoff Duncklee
I don’t understand why this business is still open. Terrible service, long waits, delivering the wrong pizza, if they are able to deliver at all. They will hang up on you when you try to get your order corrected. Why are they still open?
Service: 1
Charlie Lozano
Meat lovers' melts are
Atmosphere: 5
Food: 5
Service: 5
Emerald Hooks
You guys are literally the sweetest! Thank you so much for helping me fix my order and understanding! My only go to pizza! Staff on tonight is amazing and made my night. Thanks again!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Wings, Breadsticks
E
50% of the time the pizza's are terrible. Either overcooked, cold, or little to no topping. When you call to speak to the store directly, they are very rude and act like you are inconveniencing them.
Atmosphere: 1
Food: 1
Service: 1
Ethan Van Camp
WORST PLACE EVER! 2 months ago I placed an order online. It took 3 hours and 3 phone calls to the store until a pizza arrived. When it did it was ice cold and looked like it had been sitting there for 3 hours. I called back and they sent out a new pizza and told me they were giving me a $25 credit to my account and I had 90 days to use it. I went to use that credit today. The gentleman (Sean) that answered the phone was EXTREMELY rude. He kept interrupting and cutting me off. He told me he didn't see a credit and you have 30 days to use it (not 90). I explain that I was told 90 and even gave him the name of the manager that gave me the credit. Sean could even see the order on my account from 2 months ago. But no credit. He then said let me check something then asked what I wanted to order. After giving him the order he told me the total and I asked if that was after the credit. He ignored my question, cut me off mutliple times and kept telling me the total. I asked 3 times if I got the $25 credit. He literally didn't say anything but the total over and over again. Finally he said he wouldn't credit my order. He then called me "Ma'am" and I corrected him and said "sir". He didn't apologize for misgendering... nope. He just said "ooookkkk...." I then hung up on him. Called 15 mins later after I had calm down and asked to speak to a manager (Sean had answered the phone again). Sean then stated he was the manager. I asked for the corporate number and he just sat there for at least 10 second not saying anything. Then told me he didn't appreciate the way I was talking to him and hung up. All I asked for was the corporate number. I called back, simply and calmy asked for the number. He told me he was going to "ban my number". And hung up on me again. Still no corporate number... He was EXTREMELY disrespectful and unprofessional. If he actually is the manager he needs to get demoted or fired. I will NEVER use this pizza hut again. And I recommend no one uses them. Beware...
Atmosphere: 1
Food: 1
Service: 1
Jeff Boggs
It's Pizza Hut, what else need I say!?
Atmosphere: 4
Food: 5
Service: 4
jatforte
My worse experience ever. Unless someone rectifies my issue & maybe even if they do rectify I will never for as long as I’m in this area purchase from this or any other Pizza Hut again. I’m never experienced such terrible customer service. On Friday Dec 8th I placed an order via phone to the DuPont Pizza Hut. Upon receiving my order I realized it had bacon on it. I immediately called the store since 1. my husband doesn’t eat bacon & 2. I wasn’t in the mood for bacon hence why I ordered BBQ chicken. I didn’t know it came with bacon & the person taking my order did not tell me…….many people do not eat pork, so I think that’s something to advice customers of when they order certain products. When I got the through to the store the rep who took my call was very rude & unprofessional. She told me all the customers knew what was on the pizza, they prepared what I ordered etc and she went on. No remorse or solution to my problem. I asked to speak with a manager & she just placed me on hold until she eventually disconnected the call. I’ve never experienced such audacity before & I would not recommend buying a thing from them.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hot Wings, Buffalo Chicken Pizza
Lord Alfred Dela Cruz (Lei DC)
Food was nice and warm. On time as well. Quick in and hot pick. Thanks!
Atmosphere: 5
Food: 5
Service: 5
Bantjh2o
Good food. Frustrating the prices online can’t be honored in
I have not seen anything so unprofessional ever in my career. I was a general manager for a restaurant for a long time and I've never seen this happen in any of my workplaces. On Saturday the 18th of November, there were two female employees at the front counter taking orders and cashing out customers. The store was busy, but it wasn't chaos, just a busy Saturday night. Those two employees were not only rude to every single customer who came to the counter, but they also proceeded to begin arguing with each other behind the counter. There was never an apology to the customers who were in the lobby, and both continued to speak rudely to everyone in the store, including the other employees, acting like we were an inconvenience for them. I've seen rudeness before, but not like this. These girls should not be employed in any type of customer service capacity and you should seriously reevaluate their continued employment there.
Atmosphere: 1
Food: 3
Service: 1
Bob D.
Ordered a pizza while working in an office building less than 5 minutes from the store. Person that answered the phone was polite, told me the specials and SPOKE ENGLISH, which is a big plus. She said it would be about 30 minutes..... The delivery arrived right around 30 minutes. Driver called as requested and I came down to get the pizza. He was a soldier from JBLM working to make some extra cash. He was polite and deserved the $5 tip.....so far so good. The pizza was where it all fell apart. It was dry, no sauce on parts of it and overall just a disappointment. If he took a little pride in the finished product and the enjoyment the customer has while eating a well made pizza maybe he/she would do a better job. If it were me I'd want every pizza to be memorable (in a good way)for whoever ordered it. The pics are of the first slice I ate and what was left over after everyone ate. Keep in mind that it's a crew installing a floor and what is seen is what wasn't eaten out of a LARGE 3 topping pizza. That should say it all. Next time I'll bring P B and J from home.
Jlynn D
Delivery took twice as long as it was supposed to, one of the pizzas was incorrect, in the wrong soda was sent. This location is garbage.
Carmen Richardson
Delivered to JBLM. Service was fast, pizzas came hot and the delivery driver was very nice!
DANA BARRETT
Great customer service and pizza. App is having issues though which was irritating because I had to call my order in. But they did great.
When I went to order food I drove past two girls smoking outside with the door wide open then dragging in the smoke with them. This store is absolutely disgusting and the service absolutely sucks.
Atmosphere: 1
Food: 2
Service: 1
I don’t understand why this business is still open. Terrible service, long waits, delivering the wrong pizza, if they are able to deliver at all. They will hang up on you when you try to get your order corrected. Why are they still open?
Service: 1
Meat lovers' melts are
Atmosphere: 5
Food: 5
Service: 5
You guys are literally the sweetest! Thank you so much for helping me fix my order and understanding! My only go to pizza! Staff on tonight is amazing and made my night. Thanks again!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Wings, Breadsticks
50% of the time the pizza's are terrible. Either overcooked, cold, or little to no topping. When you call to speak to the store directly, they are very rude and act like you are inconveniencing them.
Atmosphere: 1
Food: 1
Service: 1
WORST PLACE EVER! 2 months ago I placed an order online. It took 3 hours and 3 phone calls to the store until a pizza arrived. When it did it was ice cold and looked like it had been sitting there for 3 hours. I called back and they sent out a new pizza and told me they were giving me a $25 credit to my account and I had 90 days to use it. I went to use that credit today. The gentleman (Sean) that answered the phone was EXTREMELY rude. He kept interrupting and cutting me off. He told me he didn't see a credit and you have 30 days to use it (not 90). I explain that I was told 90 and even gave him the name of the manager that gave me the credit. Sean could even see the order on my account from 2 months ago. But no credit. He then said let me check something then asked what I wanted to order. After giving him the order he told me the total and I asked if that was after the credit. He ignored my question, cut me off mutliple times and kept telling me the total. I asked 3 times if I got the $25 credit. He literally didn't say anything but the total over and over again. Finally he said he wouldn't credit my order. He then called me "Ma'am" and I corrected him and said "sir". He didn't apologize for misgendering... nope. He just said "ooookkkk...." I then hung up on him. Called 15 mins later after I had calm down and asked to speak to a manager (Sean had answered the phone again). Sean then stated he was the manager. I asked for the corporate number and he just sat there for at least 10 second not saying anything. Then told me he didn't appreciate the way I was talking to him and hung up. All I asked for was the corporate number. I called back, simply and calmy asked for the number. He told me he was going to "ban my number". And hung up on me again. Still no corporate number... He was EXTREMELY disrespectful and unprofessional. If he actually is the manager he needs to get demoted or fired. I will NEVER use this pizza hut again. And I recommend no one uses them. Beware...
Atmosphere: 1
Food: 1
Service: 1
It's Pizza Hut, what else need I say!?
Atmosphere: 4
Food: 5
Service: 4
My worse experience ever. Unless someone rectifies my issue & maybe even if they do rectify I will never for as long as I’m in this area purchase from this or any other Pizza Hut again. I’m never experienced such terrible customer service. On Friday Dec 8th I placed an order via phone to the DuPont Pizza Hut. Upon receiving my order I realized it had bacon on it. I immediately called the store since 1. my husband doesn’t eat bacon & 2. I wasn’t in the mood for bacon hence why I ordered BBQ chicken. I didn’t know it came with bacon & the person taking my order did not tell me…….many people do not eat pork, so I think that’s something to advice customers of when they order certain products. When I got the through to the store the rep who took my call was very rude & unprofessional. She told me all the customers knew what was on the pizza, they prepared what I ordered etc and she went on. No remorse or solution to my problem. I asked to speak with a manager & she just placed me on hold until she eventually disconnected the call. I’ve never experienced such audacity before & I would not recommend buying a thing from them.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hot Wings, Buffalo Chicken Pizza
Food was nice and warm. On time as well. Quick in and hot pick. Thanks!
Atmosphere: 5
Food: 5
Service: 5
Good food. Frustrating the prices online can’t be honored in
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Cheese Sticks
Restaurantji Recommends
I have not seen anything so unprofessional ever in my career. I was a general manager for a restaurant for a long time and I've never seen this happen in any of my workplaces. On Saturday the 18th of November, there were two female employees at the front counter taking orders and cashing out customers. The store was busy, but it wasn't chaos, just a busy Saturday night. Those two employees were not only rude to every single customer who came to the counter, but they also proceeded to begin arguing with each other behind the counter. There was never an apology to the customers who were in the lobby, and both continued to speak rudely to everyone in the store, including the other employees, acting like we were an inconvenience for them. I've seen rudeness before, but not like this. These girls should not be employed in any type of customer service capacity and you should seriously reevaluate their continued employment there.
Atmosphere: 1
Food: 3
Service: 1
Ordered a pizza while working in an office building less than 5 minutes from the store. Person that answered the phone was polite, told me the specials and SPOKE ENGLISH, which is a big plus. She said it would be about 30 minutes..... The delivery arrived right around 30 minutes. Driver called as requested and I came down to get the pizza. He was a soldier from JBLM working to make some extra cash. He was polite and deserved the $5 tip.....so far so good. The pizza was where it all fell apart. It was dry, no sauce on parts of it and overall just a disappointment. If he took a little pride in the finished product and the enjoyment the customer has while eating a well made pizza maybe he/she would do a better job. If it were me I'd want every pizza to be memorable (in a good way)for whoever ordered it. The pics are of the first slice I ate and what was left over after everyone ate. Keep in mind that it's a crew installing a floor and what is seen is what wasn't eaten out of a LARGE 3 topping pizza. That should say it all. Next time I'll bring P B and J from home.
Delivery took twice as long as it was supposed to, one of the pizzas was incorrect, in the wrong soda was sent. This location is garbage.
Delivered to JBLM. Service was fast, pizzas came hot and the delivery driver was very nice!
Great customer service and pizza. App is having issues though which was irritating because I had to call my order in. But they did great.