They weren't very nice to me and very rude,could use some training to be nicer and respectful and trustworthy.
iman ali
I never leave a review but this experience made me want to start reviewing the good and the bad services I receive. I will start with saying Omg!! the customer service here is so awful. I felt like begging for ice cream not actually buying. 15 dollar for two kids ice cream + the most rudest cashier. He was just so unhappy.
Mia
Yummy yummy
Jordyn O
As a kid, I thought Cold Stone Creamery was magical—watching them mix in toppings while singing and creating an exciting atmosphere. Unfortunately, my recent visit was far from what I remembered. While they still offer mix-ins, there was no singing or the fun energy I had come to expect. The whole experience felt flat. The store had only one table for seating, which was inconvenient, especially considering the awkward placement of the garbage can right by the register. It made the space feel cramped and uncomfortable.
We decided to try it anyway, but my daughter’s kids cone was disappointing. Instead of mixing in the candy like they used to, they simply topped it off, which was a letdown. I ordered a small, and my daughter had a kids cup, and it came to almost $20—way overpriced for what we received. The lack of attention to detail, like the missing singing and the poor seating arrangements, made the visit feel unworthy of the price.
For a place that used to be such a treat, I was really let down. It just didn’t live up to the nostalgia, and honestly, it wasn’t worth the high price tag. I’m not sure I’ll be back.
Amanda Hamell
Fast service. Only two small tables with two seats each. Bathrooms were broken when we visited so had to go to the grocery store at the corner.
Chad Wilson
My service was fantastic. My wife ordered apple pie ala mode and server was unsure how to make it. Really need a better system in place for new employees. The supervisor remade the dish after the new person messed it up. She was very nice. Felt bad for new person because other employees were snickering about the situation. No issues with the mess up. People need to make mistakes to learn. It’s the best way. Doesn’t help to have mean coworkers.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Ice Cream
Roberta m MurphyMeredith
This place is awesome They have really good ice cream and it is really thick and they hand mix it the way u would want it we had rocky road .It was so good I recommended this place for ice cream any time for anyone .
Atmosphere: 5
Food: 5
Service: 5
Roberta geina melva MurphyMeredith
This place is awesome They have really good ice cream and it is really thick and they hand mix it the way u would want it we had rocky road .It was so good I recommended this place for ice cream any time for anyone .
Atmosphere: 5
Food: 5
Service: 5
Roberta M G Murphy Meredith
This place is awesome They have really good ice cream and it is really thick and they hand mix it the way u would want it we had rocky road .It was so good I recommended this place for ice cream any time for anyone .
Luis Diaz
My son and I enjoy the variety of flavors and customized toppings..
It has been very hot for the last few weeks so I have come here often and I love it! The staff are so kind and patient (esp with my toddlers) and we always leave this place with a smile!!
Atmosphere: 3
Food: 5
Service: 5
Ama
Waffle cones are very old and stale. Young staff that doesn’t know how to interact with customers. Price is high for very low quality. Molly moons is the same price and the ice cream is very very rich.
Atmosphere: 1
Food: 1
Service: 1
Su Mill
Came in right before closing with a line, a ride customer told a worker that she was rude and I was impressed with the level of customer service that employee apologized. The employee didn't have an attitude but still apologized!! The customer was rude the whole time. The line moved quickly on a hot day ice cream was needed!
Atmosphere: 4
Food: 4
Service: 5
S Farooq
To the owner:
Hey your employees does not greet customers and ask for tips for the unfriendly service they provide (I am not sure if you pay them or they make their salaries out of tips).
Also please work on your ice-cream, its blend and doesn't have any flavor.
Visiting from Atlanta and was really disappointed.
They weren't very nice to me and very rude,could use some training to be nicer and respectful and trustworthy.
I never leave a review but this experience made me want to start reviewing the good and the bad services I receive. I will start with saying Omg!! the customer service here is so awful. I felt like begging for ice cream not actually buying. 15 dollar for two kids ice cream + the most rudest cashier. He was just so unhappy.
Yummy yummy
As a kid, I thought Cold Stone Creamery was magical—watching them mix in toppings while singing and creating an exciting atmosphere. Unfortunately, my recent visit was far from what I remembered. While they still offer mix-ins, there was no singing or the fun energy I had come to expect. The whole experience felt flat. The store had only one table for seating, which was inconvenient, especially considering the awkward placement of the garbage can right by the register. It made the space feel cramped and uncomfortable.
We decided to try it anyway, but my daughter’s kids cone was disappointing. Instead of mixing in the candy like they used to, they simply topped it off, which was a letdown. I ordered a small, and my daughter had a kids cup, and it came to almost $20—way overpriced for what we received. The lack of attention to detail, like the missing singing and the poor seating arrangements, made the visit feel unworthy of the price.
For a place that used to be such a treat, I was really let down. It just didn’t live up to the nostalgia, and honestly, it wasn’t worth the high price tag. I’m not sure I’ll be back.
Fast service. Only two small tables with two seats each. Bathrooms were broken when we visited so had to go to the grocery store at the corner.
My service was fantastic. My wife ordered apple pie ala mode and server was unsure how to make it. Really need a better system in place for new employees. The supervisor remade the dish after the new person messed it up. She was very nice. Felt bad for new person because other employees were snickering about the situation. No issues with the mess up. People need to make mistakes to learn. It’s the best way. Doesn’t help to have mean coworkers.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Ice Cream
This place is awesome They have really good ice cream and it is really thick and they hand mix it the way u would want it we had rocky road .It was so good I recommended this place for ice cream any time for anyone .
Atmosphere: 5
Food: 5
Service: 5
This place is awesome They have really good ice cream and it is really thick and they hand mix it the way u would want it we had rocky road .It was so good I recommended this place for ice cream any time for anyone .
Atmosphere: 5
Food: 5
Service: 5
This place is awesome They have really good ice cream and it is really thick and they hand mix it the way u would want it we had rocky road .It was so good I recommended this place for ice cream any time for anyone .
My son and I enjoy the variety of flavors and customized toppings..
We are likely to come back...
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Birthday Cake Ice Cream
Restaurantji Recommends
It has been very hot for the last few weeks so I have come here often and I love it! The staff are so kind and patient (esp with my toddlers) and we always leave this place with a smile!!
Atmosphere: 3
Food: 5
Service: 5
Waffle cones are very old and stale. Young staff that doesn’t know how to interact with customers. Price is high for very low quality. Molly moons is the same price and the ice cream is very very rich.
Atmosphere: 1
Food: 1
Service: 1
Came in right before closing with a line, a ride customer told a worker that she was rude and I was impressed with the level of customer service that employee apologized. The employee didn't have an attitude but still apologized!! The customer was rude the whole time. The line moved quickly on a hot day ice cream was needed!
Atmosphere: 4
Food: 4
Service: 5
To the owner:
Hey your employees does not greet customers and ask for tips for the unfriendly service they provide (I am not sure if you pay them or they make their salaries out of tips).
Also please work on your ice-cream, its blend and doesn't have any flavor.
Visiting from Atlanta and was really disappointed.
Atmosphere: 1
Food: 1
Service: 1
No place to sit.
Atmosphere: 3
Food: 5
Service: 5
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