Newest: Y’all need a better system for pickup orders. There was a whole group of people waiting off to the side who were completely neglected and forgotten. Don’t recommend a dish if it isn’t ready, make people wait over 30 minutes, and then forget about them. I ordered for pickup an hour in advance, and my food still wasn’t ready.
Previous: I ordered super greens with my meal but was disappointed; it contained mostly cabbage instead of broccoli and did not taste good.
Atmosphere: 1
Food: 1
Service: 1
Dominique H
Ordered for pick up thru the Panda Express app at 5:00 pm and a few minutes later it said order was accepted. Pick up was at 6:30 pm. Got to the store for pick up and noticed they were cleaning up so I spoke with one of the team members Bianca and she informed me that they were close and that when the online order I placed came in she was told by their manager that there shouldn’t be online orders anymore and that he will cancel my order.
Bianca told me that she assumed Remy the manager would contact me to cancel. He did not and I still have not gotten my refund as well. She tried calling Remy when I was there and he was not answering the phone.
Remy as the manager should learn to contact customers and issue refunds right away when he decided to cancel an order. It was an absolute waste of time for me to drive over for pick up when I could’ve ordered food someplace else.
Esi Vaokakala
No taste in chow mein and their meat and veggie portion sucks.
Atmosphere: 1
Food: 1
Service: 2
Sean Miller
Got my usual sweet and sour chicken. Awesome as usual.
Atmosphere: 5
Food: 5
Service: 5
kendall bradshaw
Always rude and slow service will give 90% noodle or rice n little to no entree
Atmosphere: 1
Food: 1
Service: 1
Aaron T
The manager, Rachel was exceptional at her job. There was only her (taking our orders, grabbing new foods, and talking to the workers in the kitchen about her needs for new ones.) By the time I got to her, another lady has ordered a family meal I believe.. so they ran out of string bean. She offered for me to wait just 3 mins and told me that it’s better fresh anyways. And yes it was better. Not sure how she’s able to pack multiple plates with stickers on them, talk with us, and yet it’s still very clean. Kudos to her! - receipt says 10.03.2025
Atmosphere: 5
Food: 5
Service: 5
Jennifer Ziranda
Upon arrival it was 8:20pm. I understand the mall closes at 9, when I asked about the chow mein they told me they weren’t cooking. Knowing Panda Express policy I kindly let them know that Panda Express has a rule to cook up until close. Only then did they cook the chow mein noodles. I think managers should do a better job about communicating this with their staff. There was a lot of food on the table but only veggies left in the Chow mein pan. They also did not have forks the noodles were for my kid, a spoon or chopstick make it difficult for him to eat. Not the best experience. The team though seemed nice. My order was a medium box of chow mein, the noodles tasted stale as if they were just rushing to close. They don’t have a dining area to clean and have 5 people total closing. The ambience definitely was not there.
Atmosphere: 1
Food: 2
Service: 3
babydoll watson
Delivery request. Missing drink, missing teriyaki chicken and teriyaki sauces!
Atmosphere: 1
Food: 1
Service: 1
Dan
A worker named Rachel served me and had such poor customer service. I don’t think they used a full sentence while taking my order. They seemed extremely passive aggressive, and kept using the phrase “what else” with a horrible attitude. I understand what working in the food industry is like as a past server myself, but that doesn’t mean you take out your bad day on the customers. I literally just met you. I normally don’t leave bad reviews, but the service was just shockingly rude. I don’t understand why it’s so difficult to ask “what else would you like” in a less condescending tone, especially at your workplace. The other employees seemed intimidated by them as well.
Atmosphere: 1
Food: 3
Service: 1
Mohammad Mo
They were too busy talking to each other than paying attention what they’re putting in that plate. I had to go buy more food after because all they gave me was noodles .
We had a fine experience at Panda Express. It’s nothing special, but it’s a solid, relatable Chinese fast food place. In our experience, the staff was great, very quick and efficient, and we had no problems. In fact, they gave us very large portions that left us feeling very full considering their comparatively low prices.
Atmosphere: 3
Food: 4
Service: 4
Buti
The food is fine, and it isn’t the problem with this location. It’s the decisions management makes that causes the whole place to be a mess.
I think the icing on the cake was when the cashier gave me all my food and utensils without a bag, and when I asked for one I had to do another transaction because they charge $0.08. Which is fine, but why not just ask the costumer initially if they want a bag instead of making it awkward for both parties…?
Btw, they won’t give you a fortune cookie unless you ask for it.
But at the end of the day I don’t blame the staff, I blame their management. They are probably being very stingy with these things.
All in all, I waited 35 minutes in line just to regret wasting my time here today. I’ll stick to the one in Southcenter Parkway.
Atmosphere: 2
Food: 3
Service: 1
Antonio Alfelor
You get what you pay for: Simple, fast, Chinese tasting food. I liked the rice! everything else was what you would expect from a fast food restaurant.
Atmosphere: 5
Food: 4
Service: 4
Jorge Ramos-Vargas
I don’t usually write reviews about a place, but I had to for this. This place is hands-down the worst Panda Express I’ve been to. The reason for this is that it took me 20 mins to order my food, then an additional 8 mins to pay up. I don’t know why the service is so slow but something needs to change. It’s the weekend, they should EXPECT a lot of people but do not prepare for it and in turn us the customers get our time WASTED. The cashiers are also extremely slow and the servers are slow as well. It is super frustrating to see that this is one of the highlights of the Southcenter mall and it being so packed. Only near the end, did they get another cashier because they noticed how packed it was. Overall, will not be eating here again. Super disappointed.
Atmosphere: 2
Food: 4
Service: 2
Maksym Velychko
I ordered through the pick up in store app and then I got a message that my order was ready. I came to pick it up and none of the employees paid attention to me right away. Then I added it and they came up to me. I showed them the order and it wasn't even ready yet.
Newest: Y’all need a better system for pickup orders. There was a whole group of people waiting off to the side who were completely neglected and forgotten. Don’t recommend a dish if it isn’t ready, make people wait over 30 minutes, and then forget about them. I ordered for pickup an hour in advance, and my food still wasn’t ready.
Previous: I ordered super greens with my meal but was disappointed; it contained mostly cabbage instead of broccoli and did not taste good.
Atmosphere: 1
Food: 1
Service: 1
Ordered for pick up thru the Panda Express app at 5:00 pm and a few minutes later it said order was accepted. Pick up was at 6:30 pm. Got to the store for pick up and noticed they were cleaning up so I spoke with one of the team members Bianca and she informed me that they were close and that when the online order I placed came in she was told by their manager that there shouldn’t be online orders anymore and that he will cancel my order.
Bianca told me that she assumed Remy the manager would contact me to cancel. He did not and I still have not gotten my refund as well. She tried calling Remy when I was there and he was not answering the phone.
Remy as the manager should learn to contact customers and issue refunds right away when he decided to cancel an order. It was an absolute waste of time for me to drive over for pick up when I could’ve ordered food someplace else.
No taste in chow mein and their meat and veggie portion sucks.
Atmosphere: 1
Food: 1
Service: 2
Got my usual sweet and sour chicken. Awesome as usual.
Atmosphere: 5
Food: 5
Service: 5
Always rude and slow service will give 90% noodle or rice n little to no entree
Atmosphere: 1
Food: 1
Service: 1
The manager, Rachel was exceptional at her job. There was only her (taking our orders, grabbing new foods, and talking to the workers in the kitchen about her needs for new ones.) By the time I got to her, another lady has ordered a family meal I believe.. so they ran out of string bean. She offered for me to wait just 3 mins and told me that it’s better fresh anyways. And yes it was better. Not sure how she’s able to pack multiple plates with stickers on them, talk with us, and yet it’s still very clean. Kudos to her! - receipt says 10.03.2025
Atmosphere: 5
Food: 5
Service: 5
Upon arrival it was 8:20pm. I understand the mall closes at 9, when I asked about the chow mein they told me they weren’t cooking. Knowing Panda Express policy I kindly let them know that Panda Express has a rule to cook up until close. Only then did they cook the chow mein noodles. I think managers should do a better job about communicating this with their staff. There was a lot of food on the table but only veggies left in the Chow mein pan. They also did not have forks the noodles were for my kid, a spoon or chopstick make it difficult for him to eat. Not the best experience. The team though seemed nice. My order was a medium box of chow mein, the noodles tasted stale as if they were just rushing to close. They don’t have a dining area to clean and have 5 people total closing. The ambience definitely was not there.
Atmosphere: 1
Food: 2
Service: 3
Delivery request. Missing drink, missing teriyaki chicken and teriyaki sauces!
Atmosphere: 1
Food: 1
Service: 1
A worker named Rachel served me and had such poor customer service. I don’t think they used a full sentence while taking my order. They seemed extremely passive aggressive, and kept using the phrase “what else” with a horrible attitude. I understand what working in the food industry is like as a past server myself, but that doesn’t mean you take out your bad day on the customers. I literally just met you. I normally don’t leave bad reviews, but the service was just shockingly rude. I don’t understand why it’s so difficult to ask “what else would you like” in a less condescending tone, especially at your workplace. The other employees seemed intimidated by them as well.
Atmosphere: 1
Food: 3
Service: 1
They were too busy talking to each other than paying attention what they’re putting in that plate. I had to go buy more food after because all they gave me was noodles .
Atmosphere: 1
Service: 1
Restaurantji Recommends
We had a fine experience at Panda Express. It’s nothing special, but it’s a solid, relatable Chinese fast food place. In our experience, the staff was great, very quick and efficient, and we had no problems. In fact, they gave us very large portions that left us feeling very full considering their comparatively low prices.
Atmosphere: 3
Food: 4
Service: 4
The food is fine, and it isn’t the problem with this location. It’s the decisions management makes that causes the whole place to be a mess.
I think the icing on the cake was when the cashier gave me all my food and utensils without a bag, and when I asked for one I had to do another transaction because they charge $0.08. Which is fine, but why not just ask the costumer initially if they want a bag instead of making it awkward for both parties…?
Btw, they won’t give you a fortune cookie unless you ask for it.
But at the end of the day I don’t blame the staff, I blame their management. They are probably being very stingy with these things.
All in all, I waited 35 minutes in line just to regret wasting my time here today. I’ll stick to the one in Southcenter Parkway.
Atmosphere: 2
Food: 3
Service: 1
You get what you pay for: Simple, fast, Chinese tasting food. I liked the rice! everything else was what you would expect from a fast food restaurant.
Atmosphere: 5
Food: 4
Service: 4
I don’t usually write reviews about a place, but I had to for this. This place is hands-down the worst Panda Express I’ve been to. The reason for this is that it took me 20 mins to order my food, then an additional 8 mins to pay up. I don’t know why the service is so slow but something needs to change. It’s the weekend, they should EXPECT a lot of people but do not prepare for it and in turn us the customers get our time WASTED. The cashiers are also extremely slow and the servers are slow as well. It is super frustrating to see that this is one of the highlights of the Southcenter mall and it being so packed. Only near the end, did they get another cashier because they noticed how packed it was. Overall, will not be eating here again. Super disappointed.
Atmosphere: 2
Food: 4
Service: 2
I ordered through the pick up in store app and then I got a message that my order was ready. I came to pick it up and none of the employees paid attention to me right away. Then I added it and they came up to me. I showed them the order and it wasn't even ready yet.
Atmosphere: 3
Food: 5
Service: 1
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