Whatever woman you have working today, you need to fire. Absolutely horrible vibes. I almost didn’t buy because of her attitude
Rhonda Vargas
I get pretzels here frequently and the young man that works there is polite and tries hard to get your order in a timely matter... They sometimes are pretty busy but worth the wait.
Jacob Brown
Employees are not happy to work there and no smile seem kinda
Atmosphere: 1
Food: 2
Service: 1
Cindy QT
We have tried several times to purchase a pretzel or pretzel nuggets when we've gone to the mall but they never have them ready. We always have to wait 10-15 minutes. This time we waited. We purchased an order of the large pretzel nuggetts. They used to be thick, soft, and chewy. This time they were thin and hard. Almost like they were older but we watched them take the pan out of the oven. I sadly think I'll pass next time we're shopping at the mall.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Original Pretzel Nuggets Bucket
Shailey K.
They charged us for cheese that went bad almost a YEAR ago!
Atmosphere: 1
Service: 1
Joshua Productions
I work at the mall, and I like to treat myself here . They are consistently good
Jessica Maughan
Friendly staff. Short wait, even though they were busy. Great food.
Alaina Stevenson
Asked for two cups of pretzels. As they were handing us the two cups, one of them spilled on the counter. The worker picked them up with tongs but then tried giving them to us. I asked for fresh pretzels. They put the spilled cup of pretzels BACK into the case to be sold to someone else.
Andrew Hopper
I downloaded the app to get a deal. Luckily, exactly what I wanted was included in a deal. So i selected the deal, waited for about ten minutes in line to order, then was informed that because they didn't have what was required for the deal to work, they wouldn't honor the online coupon. I'm so sorry that you guys didn't have it in stock, but that's not my problem. It's yours. Honor your coupons the best you're able, offer me other products to work in the coupon, or don't participate in the app.
Drew Hopper
I downloaded the app to get a deal. Luckily, exactly what I wanted was included in a deal. So i selected the deal, waited for about ten minutes in line to order, then was informed that because they didn't have what was required for the deal to work, they wouldn't honor the online coupon.
I'm so sorry that you guys didn't have it in stock, but that's not my problem. It's yours. Honor your coupons the best you're able, offer me other products to work in the coupon, or don't participate in the app.
Horrible service. Rude. Lemonade tasted horrible. Pretzels were hard!
Ary Mackey
If I could leave none I would. Someone passed out in the mall went to go get water they said they don’t do transactions under 2 dollars. Asked for just a small cup with a little bit of water they said yeah we don’t do that here.
Drawing Wolf
don’t get me wrong - the pretzels were very good. it’s the lack of customer service that i rate this place a one star. last night, my partner and i asked for two cups of salted pretzels. at first, me and my partner were told the pretzels were being made and would take 25 minutes. no big deal. we walked around the mall a little bit and then made our way back over. when we got back it was the same guy that told us the 25 minute wait. so we said the same thing again. he VERY rudely said “we only have this one cup. that’s it. are you gonna take it or not?” instead of saying something on the lines of “im sorry, we only have this one cup. will that be alright?” very displeased with this experience and will probably not go back if he is the one at the register. managers: train your cashiers on how to do customer service because he was very rude and did not understand what customer service means.
Wooley Pirate
Pretty nasty. The entire process
paula arguello
The pretzels needed to be fresher but the drinks are great
Whatever woman you have working today, you need to fire. Absolutely horrible vibes. I almost didn’t buy because of her attitude
I get pretzels here frequently and the young man that works there is polite and tries hard to get your order in a timely matter... They sometimes are pretty busy but worth the wait.
Employees are not happy to work there and no smile seem kinda
Atmosphere: 1
Food: 2
Service: 1
We have tried several times to purchase a pretzel or pretzel nuggets when we've gone to the mall but they never have them ready. We always have to wait 10-15 minutes. This time we waited. We purchased an order of the large pretzel nuggetts. They used to be thick, soft, and chewy. This time they were thin and hard. Almost like they were older but we watched them take the pan out of the oven. I sadly think I'll pass next time we're shopping at the mall.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Original Pretzel Nuggets Bucket
They charged us for cheese that went bad almost a YEAR ago!
Atmosphere: 1
Service: 1
I work at the mall, and I like to treat myself here . They are consistently good
Friendly staff. Short wait, even though they were busy. Great food.
Asked for two cups of pretzels. As they were handing us the two cups, one of them spilled on the counter. The worker picked them up with tongs but then tried giving them to us. I asked for fresh pretzels. They put the spilled cup of pretzels BACK into the case to be sold to someone else.
I downloaded the app to get a deal. Luckily, exactly what I wanted was included in a deal. So i selected the deal, waited for about ten minutes in line to order, then was informed that because they didn't have what was required for the deal to work, they wouldn't honor the online coupon. I'm so sorry that you guys didn't have it in stock, but that's not my problem. It's yours. Honor your coupons the best you're able, offer me other products to work in the coupon, or don't participate in the app.
I downloaded the app to get a deal. Luckily, exactly what I wanted was included in a deal. So i selected the deal, waited for about ten minutes in line to order, then was informed that because they didn't have what was required for the deal to work, they wouldn't honor the online coupon.
I'm so sorry that you guys didn't have it in stock, but that's not my problem. It's yours. Honor your coupons the best you're able, offer me other products to work in the coupon, or don't participate in the app.
Restaurantji Recommends
Horrible service. Rude. Lemonade tasted horrible. Pretzels were hard!
If I could leave none I would. Someone passed out in the mall went to go get water they said they don’t do transactions under 2 dollars. Asked for just a small cup with a little bit of water they said yeah we don’t do that here.
don’t get me wrong - the pretzels were very good. it’s the lack of customer service that i rate this place a one star. last night, my partner and i asked for two cups of salted pretzels. at first, me and my partner were told the pretzels were being made and would take 25 minutes. no big deal. we walked around the mall a little bit and then made our way back over. when we got back it was the same guy that told us the 25 minute wait. so we said the same thing again. he VERY rudely said “we only have this one cup. that’s it. are you gonna take it or not?” instead of saying something on the lines of “im sorry, we only have this one cup. will that be alright?” very displeased with this experience and will probably not go back if he is the one at the register. managers: train your cashiers on how to do customer service because he was very rude and did not understand what customer service means.
Pretty nasty. The entire process
The pretzels needed to be fresher but the drinks are great
Loading...