Food is typical Taco Bell. Service was really great though!
Atmosphere: 4
Food: 4
Service: 5
Eric Martin
Get some Dam Ketchup for the FRIES!! 4th time I've been here and whoever the owner or idiots that run this dump it's called Ketchup all other taco bells carry it! No one ever at the counter for help. I'm done with this place.
Atmosphere: 1
Food: 1
Service: 1
James Nunley
Slow service. Food has gone downhill recently. Much higher prices and much less meat in the tacos.
Atmosphere: 2
Food: 2
Service: 2
Terry Sanders
Husband and I went to Taco Bell last Thursday 8/8/2024 ordered a special that they advertised on TV for $ 7.00 and a chicken quesadilla, I also asked for a coffee instead of a soda for the drink with the special.The girl who took my order said that I can't get the special order for 7.00 because I have to order that on line for that price, ok but, the comical doesn't say that. I ordered it anyway for 10.00 and with a coffee instead of a soda. After I paid for it she gave me a soda cup and I told her that I ordered a coffee instead. She said oh wait a minute and she went back to talk to her manager, she then came back to tell me that because she didn't hear me she cannot take back the soda and return my money for the soda but that I don't have to take the soda. She also can't give me my money back for it either. She said that they are a franchise and not a store. I said your not going to give me back the money I paid for the soda and she said no because they are not a store. I ended up taking the order and gave it to my husband and I went to somewhere else to eat. By the way the chicken quesadilla I ordered, came out as a cheese instead of chicken. Wonder what they would have said about that one. We will not be going back. They are rude and push the employees to take care of situations instead of the manager handling things themselves.
Ryan Van Lanen
I've been a regular at this Taco Bell, primarily using the drive-thru, and overall, the experience has been consistent. They get my order right more than 95% of the time. The staff at the window are professional but not overly chatty—no forced smiles, just straightforward service, which I appreciate. I can't comment on the dining area, but the drive-thru has been reliable. Lines can get long, but they typically get food out quickly. The only hiccup has been with the Taco Bell app, particularly when trying to get refunds for missing or incorrect items, but I understand that's more of a corporate issue than something the local store can control. The Taco Bell app and customer service ratings would be much better if the local stores could handle these issues themselves.
Atmosphere: 4
Food: 4
Service: 3
tia jade
Got DoorDash as work… and got the beefy nachos, when I got it there was only about 10 chips.. I paid $9.. I am beyond mad
Atmosphere: 1
Food: 1
Service: 5
Sherry Pease
Did not get my food. Husband got his this happens alot , something is always left out of our order,
Lucus H doesn't know his poultry from beef that's 28.85 wasted I would have gave it to him just to go back to school
Atmosphere: 1
Food: 1
Service: 1
Wes Mize
Here's another bad review. Terrible service. Extremely rude. One employee said she was on break and couldn't help me. Manager acted like she didn't care. It's completely pathetic the work ethics of people now days. I worked at a taco bell 20 years ago and that would have never happened at my store.
Jonathan Wolk
Manager got into an argument with us when we came back to get the 2 items missing in our order, her and two other employees screamed at us that it was in the bag. Demanded we hand them back the bag and then said they put them in the bag and that we were hiding it. Refused refund after it was requested and only then made the missing items which we declined not knowing what they did to them. Very rude and immature behavior from manager and employees. When I called back the manager refused to provide name and employee # so that I could provide those when I complain to corporate and district management. Manager wasn't letting me talk, was yelling over me, and hung up on me.
Tried calling back next day, wasn't allowed to talk to a manager, they hung up on me and then turned the phone off.
Went in and asked for the store manager or higher and said I'd be happy to talk to them on the phone and waited at a booth quietly and peacefully, but was accosted by a male employee who refused to call his manager and threatened to call the cops on me. Waited an hour and asked if the manager was called and able to talk to me on the phone, was informed that she was called but that she wasn't going to talk to me or deal with the situation until Monday morning. At this point it's obvious that they need customer service training and de-esculation skills as every encounter with them gets escalated by them into yelling and threats by them. Worse experience at a Taco Bell.
As an autistic man I would say this is the worse I've ever been treated by a fast food place, abialist untrained employees and management, no process to talk to a different manager, get hung up on. Employees need training and management needs replaced. It says a lot that I'm saying Taco Bell in walla walla has the worst service, that means I'm saying it's worse than KFC/A&W who literally yells at customers and DoorDash Drivers, at least in that case I could get a hold of corporate and put in a complaint that was followed up on.
Talked to store manager today, she says she wasn't called or informed by her staff of the incident and expressed sorrow that it happened. Let her know that we wanted changes made to training in customer service skills, policy knowledge, and that we wanted the manager we dealt with that night fired. Not sure any of that will happen ?. Considering all the similar reviews on here I doubt that the store manager isn't aware of the issues and compliant in them. Also have complaints in with corporate.
Atmosphere: 3
Food: 4
Service: 1
chris carter
If you are constipated and need a good bowel movement, I highly reccomend, this place it will make everything slide right out, be careful as it God be messy, enjoy
Atmosphere: 1
Food: 2
Service: 5
Kirby Brown
It is incredible how, even with modern technology and online orders, they can still manage to miss items in our order. Incredible. Wasn't even related to a person at the microphone missing the items we requested.
Good atmosphere
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Ground Beef Burrito, Guacamole, Nacho Fries, Cheesy Gordita Crunch, Nachos, Soft Taco, Wrap, Quesadilla
Great food. Cool people. Pretty quick too
Atmosphere: 5
Food: 5
Service: 5
Food is typical Taco Bell. Service was really great though!
Atmosphere: 4
Food: 4
Service: 5
Get some Dam Ketchup for the FRIES!! 4th time I've been here and whoever the owner or idiots that run this dump it's called Ketchup all other taco bells carry it! No one ever at the counter for help. I'm done with this place.
Atmosphere: 1
Food: 1
Service: 1
Slow service. Food has gone downhill recently. Much higher prices and much less meat in the tacos.
Atmosphere: 2
Food: 2
Service: 2
Husband and I went to Taco Bell last Thursday 8/8/2024 ordered a special that they advertised on TV for $ 7.00 and a chicken quesadilla, I also asked for a coffee instead of a soda for the drink with the special.The girl who took my order said that I can't get the special order for 7.00 because I have to order that on line for that price, ok but, the comical doesn't say that. I ordered it anyway for 10.00 and with a coffee instead of a soda. After I paid for it she gave me a soda cup and I told her that I ordered a coffee instead. She said oh wait a minute and she went back to talk to her manager, she then came back to tell me that because she didn't hear me she cannot take back the soda and return my money for the soda but that I don't have to take the soda. She also can't give me my money back for it either. She said that they are a franchise and not a store. I said your not going to give me back the money I paid for the soda and she said no because they are not a store. I ended up taking the order and gave it to my husband and I went to somewhere else to eat. By the way the chicken quesadilla I ordered, came out as a cheese instead of chicken. Wonder what they would have said about that one. We will not be going back. They are rude and push the employees to take care of situations instead of the manager handling things themselves.
I've been a regular at this Taco Bell, primarily using the drive-thru, and overall, the experience has been consistent. They get my order right more than 95% of the time. The staff at the window are professional but not overly chatty—no forced smiles, just straightforward service, which I appreciate. I can't comment on the dining area, but the drive-thru has been reliable. Lines can get long, but they typically get food out quickly. The only hiccup has been with the Taco Bell app, particularly when trying to get refunds for missing or incorrect items, but I understand that's more of a corporate issue than something the local store can control. The Taco Bell app and customer service ratings would be much better if the local stores could handle these issues themselves.
Atmosphere: 4
Food: 4
Service: 3
Got DoorDash as work… and got the beefy nachos, when I got it there was only about 10 chips.. I paid $9.. I am beyond mad
Atmosphere: 1
Food: 1
Service: 5
Did not get my food. Husband got his this happens alot , something is always left out of our order,
Hire better workers. Please!
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
Lucus H doesn't know his poultry from beef that's 28.85 wasted I would have gave it to him just to go back to school
Atmosphere: 1
Food: 1
Service: 1
Here's another bad review.
Terrible service.
Extremely rude.
One employee said she was on break and couldn't help me.
Manager acted like she didn't care.
It's completely pathetic the work ethics of people now days. I worked at a taco bell 20 years ago and that would have never happened at my store.
Manager got into an argument with us when we came back to get the 2 items missing in our order, her and two other employees screamed at us that it was in the bag. Demanded we hand them back the bag and then said they put them in the bag and that we were hiding it. Refused refund after it was requested and only then made the missing items which we declined not knowing what they did to them. Very rude and immature behavior from manager and employees. When I called back the manager refused to provide name and employee # so that I could provide those when I complain to corporate and district management. Manager wasn't letting me talk, was yelling over me, and hung up on me.
Tried calling back next day, wasn't allowed to talk to a manager, they hung up on me and then turned the phone off.
Went in and asked for the store manager or higher and said I'd be happy to talk to them on the phone and waited at a booth quietly and peacefully, but was accosted by a male employee who refused to call his manager and threatened to call the cops on me. Waited an hour and asked if the manager was called and able to talk to me on the phone, was informed that she was called but that she wasn't going to talk to me or deal with the situation until Monday morning. At this point it's obvious that they need customer service training and de-esculation skills as every encounter with them gets escalated by them into yelling and threats by them. Worse experience at a Taco Bell.
As an autistic man I would say this is the worse I've ever been treated by a fast food place, abialist untrained employees and management, no process to talk to a different manager, get hung up on. Employees need training and management needs replaced. It says a lot that I'm saying Taco Bell in walla walla has the worst service, that means I'm saying it's worse than KFC/A&W who literally yells at customers and DoorDash Drivers, at least in that case I could get a hold of corporate and put in a complaint that was followed up on.
Talked to store manager today, she says she wasn't called or informed by her staff of the incident and expressed sorrow that it happened. Let her know that we wanted changes made to training in customer service skills, policy knowledge, and that we wanted the manager we dealt with that night fired. Not sure any of that will happen ?. Considering all the similar reviews on here I doubt that the store manager isn't aware of the issues and compliant in them. Also have complaints in with corporate.
Atmosphere: 3
Food: 4
Service: 1
If you are constipated and need a good bowel movement, I highly reccomend, this place it will make everything slide right out, be careful as it God be messy, enjoy
Atmosphere: 1
Food: 2
Service: 5
It is incredible how, even with modern technology and online orders, they can still manage to miss items in our order. Incredible. Wasn't even related to a person at the microphone missing the items we requested.
Atmosphere: 2
Food: 2
Service: 1
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