Came in with my girlfriend (both 16) and we were immediately greeted by the manager (Oscar) who proceeded to make weird (borderline predatory) comments about my girlfriend to the point where she did not feel safe eating our food there. Would give a 0/5 if I could, would not recommend going while Oscar is on shift.
Atmosphere: 1
Food: 1
Service: 1
Mar J.R.
They were sitting around talking. I asked for a tosted turkey sandwich they said they don't do that. He said they do not allow any tosted original sandwiches. Couldn't explain why but if they are too lazy to do a simple tosted sandwich then I have little faith they aren't too lazy to follow simple food handling protocols too
Service: 1
Jonathan Yi
Food poisoning
Leslie Thieme
Guess this place is not freaky fast anymore. Waited 45 minutes and still no order. Called and was not met with the courteous attitude. We're busy. Fine, tell people it will be an hour to get their food. Then it is their choice to wait. I wouldn't mind if someone told me. Very poor customer service. Glad I am not normally near this Jimmy John's.
Service: 1
Ruben Humberto Pascual Antonio
Very clean and nice restaurant. As soon as you come in they greet you with a nice: “ Hello, Welcome”, service was really fast even when they look short staff. I’ll be back again.
Atmosphere: 5
Food: 5
Service: 5
Luke Washabaugh
Hours say they open at 1030 came by after 11 and they were still closed
Tony Raw
The gentleman at the front that took my order was very nice. I told him no tomatoes on my sandwich. When I receive my sandwich, it had tomatoes on it. I told the guy about it. He said his bad. Then I asked for extra mayo. They didn’t put that on there so I went to the desk and talk to the gentleman who said he was the manager. He told me that they don’t do refunds that I had to just deal with it and that they were forcing me to continue to keep my sandwich, but There is no signs posted That says no refund. Then he told me that they were franchising he doesn’t have to give me a refund.
Atmosphere: 1
Food: 1
Service: 1
Malaya Lambert
This location is a lot better than most. Sometimes they take their time and aren’t as fast BUT it always taste a lot better than other locations I’ve been to
Atmosphere: 5
Food: 5
Service: 4
Wesley Cruse
Quite possibly some of the worst customer service I’ve seen in a while. Wasn’t greeted at all upon entering—one of their workers was on her phone right next to me at a table (likely taking a break, but incredibly unprofessional to do so publicly like that and then not acknowledge a customer entering). The one worker who was behind the counter also didn’t greet me; one measly, unenthusiastic “be right with you” was all he could muster, and I had stood there for nearly a min when he said this. When he finally did help me, he didn’t make eye contact a single time, seemed disinterested in helping me. I’ve worked in a sandwich shop before and this behavior is so sub par it’s not even funny. Get better or get a different job. On top of this, there were a bunch of boxes of supplies on the tables at the front of the restaurant, the main outdoor signage lights were off, and it almost seemed closed when we drove by due to this look. Super disappointing look, JJ’s.
Atmosphere: 1
Food: 5
Service: 1
joe jonart
we do orders online for sandwiches, chips, drinks, etc. Depending on the time of the day, it can be fairly quick, but if it's during lunch time it can take a little longer. The staff are always super friendly when we go in, but we love the delivery, order directly on their website, you can even do joint and everyone pay for their seperate orders, etc.. Super convenient and easy and they do follow the instructions you leave with regards to the order and the delivery! Love that!!!
Don’t waste your money here, you will get sick. Mgmt. doesn’t care if employees text on their phones, don’t change their gloves, and then make your sandwich. Couldn’t believe it, wondered why my online order wasn’t ready when I came in, along with at least 10 other people waiting for their food. Guy with black hair and glasses standing at sandwich counter texting on his phone. I actually asked him, “ are you seriously texting with gloves on right now”, he laughed at me, continued texting then went back to making sandwiches without changing his gloves. Absolutely disgusting. Called the corporate phone number to discuss what happened, told them I had to throw my $12 sandwich away as it was made with dirty gloves and I described the employee and also described exactly what happened. Never heard back from anyone. No “I’m so sorry” No nothing. Definitely didn’t receive my $12.00 back. Do they not care about food safety and spreading disease? Your phone is dirty. Your gloves are dirty after using your phone. Change your damn gloves before making me my $12.00 sandwich. Avoid at all costs unless you don’t care about disgusting people touching your food with dirty hands. Spend your hard earned money at ANY PLACE ELSE other than this Jimmy John’s. Jersey Mikes is right around the corner. Go there instead. At least they follow proper food handling protocols.
Christy Hodge
My co worker and I went to lunch at Woodenville location yesterday and discovered that not one person there seemed to not like their job. Customer service is very poor, nobody smiled or welcomed us in. It was like we were an inconvenience. We work at a local dental office where our patients (customers) mean the world to us. Sad!
Atmosphere: 2
Food: 5
Service: 1
Kristyn Michele
Very slow service and the sandwiches were skimpy and under filled. The cashier was rude and it was painfully obvious he hated being at work.
While under filled, the sandwiches were tasty and the restaurant was clean.
Atmosphere: 3
Food: 2
Service: 1
Lisa Leavens
Worst experience ever! 4 employees standing around talking and I had to ask them to take my order. Sandwich making employee was more worried about her long hair and here is hoping it doesn’t get in my sandwich. Rude employees and horrible customer service. Skip this place and go to Jersey Mikes!
Came in with my girlfriend (both 16) and we were immediately greeted by the manager (Oscar) who proceeded to make weird (borderline predatory) comments about my girlfriend to the point where she did not feel safe eating our food there. Would give a 0/5 if I could, would not recommend going while Oscar is on shift.
Atmosphere: 1
Food: 1
Service: 1
They were sitting around talking. I asked for a tosted turkey sandwich they said they don't do that. He said they do not allow any tosted original sandwiches. Couldn't explain why but if they are too lazy to do a simple tosted sandwich then I have little faith they aren't too lazy to follow simple food handling protocols too
Service: 1
Food poisoning
Guess this place is not freaky fast anymore. Waited 45 minutes and still no order. Called and was not met with the courteous attitude. We're busy. Fine, tell people it will be an hour to get their food. Then it is their choice to wait. I wouldn't mind if someone told me. Very poor customer service. Glad I am not normally near this Jimmy John's.
Service: 1
Very clean and nice restaurant. As soon as you come in they greet you with a nice: “ Hello, Welcome”, service was really fast even when they look short staff. I’ll be back again.
Atmosphere: 5
Food: 5
Service: 5
Hours say they open at 1030 came by after 11 and they were still closed
The gentleman at the front that took my order was very nice. I told him no tomatoes on my sandwich. When I receive my sandwich, it had tomatoes on it. I told the guy about it. He said his bad. Then I asked for extra mayo. They didn’t put that on there so I went to the desk and talk to the gentleman who said he was the manager. He told me that they don’t do refunds that I had to just deal with it and that they were forcing me to continue to keep my sandwich, but There is no signs posted That says no refund. Then he told me that they were franchising he doesn’t have to give me a refund.
Atmosphere: 1
Food: 1
Service: 1
This location is a lot better than most. Sometimes they take their time and aren’t as fast BUT it always taste a lot better than other locations I’ve been to
Atmosphere: 5
Food: 5
Service: 4
Quite possibly some of the worst customer service I’ve seen in a while. Wasn’t greeted at all upon entering—one of their workers was on her phone right next to me at a table (likely taking a break, but incredibly unprofessional to do so publicly like that and then not acknowledge a customer entering). The one worker who was behind the counter also didn’t greet me; one measly, unenthusiastic “be right with you” was all he could muster, and I had stood there for nearly a min when he said this. When he finally did help me, he didn’t make eye contact a single time, seemed disinterested in helping me. I’ve worked in a sandwich shop before and this behavior is so sub par it’s not even funny. Get better or get a different job. On top of this, there were a bunch of boxes of supplies on the tables at the front of the restaurant, the main outdoor signage lights were off, and it almost seemed closed when we drove by due to this look. Super disappointing look, JJ’s.
Atmosphere: 1
Food: 5
Service: 1
we do orders online for sandwiches, chips, drinks, etc. Depending on the time of the day, it can be fairly quick, but if it's during lunch time it can take a little longer. The staff are always super friendly when we go in, but we love the delivery, order directly on their website, you can even do joint and everyone pay for their seperate orders, etc.. Super convenient and easy and they do follow the instructions you leave with regards to the order and the delivery! Love that!!!
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Don’t waste your money here, you will get sick. Mgmt. doesn’t care if employees text on their phones, don’t change their gloves, and then make your sandwich. Couldn’t believe it, wondered why my online order wasn’t ready when I came in, along with at least 10 other people waiting for their food. Guy with black hair and glasses standing at sandwich counter texting on his phone. I actually asked him, “ are you seriously texting with gloves on right now”, he laughed at me, continued texting then went back to making sandwiches without changing his gloves. Absolutely disgusting. Called the corporate phone number to discuss what happened, told them I had to throw my $12 sandwich away as it was made with dirty gloves and I described the employee and also described exactly what happened. Never heard back from anyone. No “I’m so sorry” No nothing. Definitely didn’t receive my $12.00 back. Do they not care about food safety and spreading disease? Your phone is dirty. Your gloves are dirty after using your phone. Change your damn gloves before making me my $12.00 sandwich. Avoid at all costs unless you don’t care about disgusting people touching your food with dirty hands. Spend your hard earned money at ANY PLACE ELSE other than this Jimmy John’s. Jersey Mikes is right around the corner. Go there instead. At least they follow proper food handling protocols.
My co worker and I went to lunch at Woodenville location yesterday and discovered that not one person there seemed to not like their job. Customer service is very poor, nobody smiled or welcomed us in. It was like we were an inconvenience. We work at a local dental office where our patients (customers) mean the world to us. Sad!
Atmosphere: 2
Food: 5
Service: 1
Very slow service and the sandwiches were skimpy and under filled. The cashier was rude and it was painfully obvious he hated being at work.
While under filled, the sandwiches were tasty and the restaurant was clean.
Atmosphere: 3
Food: 2
Service: 1
Worst experience ever! 4 employees standing around talking and I had to ask them to take my order. Sandwich making employee was more worried about her long hair and here is hoping it doesn’t get in my sandwich. Rude employees and horrible customer service. Skip this place and go to Jersey Mikes!
Atmosphere: 1
Food: 1
Service: 1
The restaurant felt family friendly.
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