Trophy Cupcakes Bakery - Not a Retail Location

Ordered a very expensive cake for Easter and, while the cake was pretty good, the frosting tasted like a stick of butter...nobody could eat it and I was embarrassed! Total waste of money that i can't even get refunded. Soooooo not worth it.

I have been a loyal supporter of your business ever since I first tasted your cupcakes at the cart in Pacific Place. I made it a personal tradition to enjoy them in Bellevue for special occasions. However, I was deeply disappointed to receive an email today from Trophy Cupcakes promoting election-day cupcakes that only featured options for Harris/Walz. This choice feels exclusive and reflects a bias that I find troubling. You are alienating a portion of your customer base who may have diverse political views. Embracing inclusivity would strengthen your connection with all your customers. Therefore, I have decided to discontinue my support for your business, as I find this approach quite distasteful.

*The cupcakes are frozen and never served fresh. If you need to restock cake during the day, you pull it from the freezer and defrost them. *Health hazards are present in the workplace, especially the UVillage store. Once, the back of house sink was broken for MONTHS and the company was too cheap to fix it (the excuse was they were shopping around for the best quote, but it was at the risk of staff and customers). We had to do dishes in the mop sink. The smell was so bad that it reached the front of house and customers were walking in, smelling it, and walking back out. This is just one example of how the company does not make essential repairs in a timely manner. *The communication is SO BAD. Upper management only reached out when they needed something. They would very rarely respond to our concerns. ESPECIALLY the "HR" person. *When they suddenly shut down 3 out of the 4 shops, staff had no idea this was coming. I still had shifts on the calendar and I received a lay off email out of the blue. They laid off the full-time, dedicated employees and kept the often-unhelpful part-time college students. Cutting costs is going to cost them their business.

I couldn’t ask for better customer service!! This company is amazing and makes the best cupcakes hands down!!! ???A Big Thank You and Happy Valentine’s Day from your neighbors 1-800-GotJunk.

People at Trophy were very kind and nice. Our family had a great New Year's Eve with delicious cupcakes.

This location is not a retail location. However you can pre-order cupcakes online days ahead for pick up. The process is very quick and the bakers are very friendly!