Like others have said, the food is good but the customer service at this location sucks; it's really bad. There are employees working but the register is ignored like 75% of the time. If you don't assert yourself to the staff, they will ignore you for several minutes (and they do see you...). And when they do come over, they don't even greet you. Most of the time they just stare at you waiting for YOU to say something. The person at the register more than likely stares at the register screen and avoids eye contact. There's also attitude all over their face and just a small amount of eye-rolling. I come here often and try to give the benefit of the doubt but after multiple visits of the service being awful, I think it's either a horrible place to work? Or they hire some strange people. Or both. If you come here and you notice the service is questionable, welcome to the club! Nope, they're always like that! Only reason I give it 2 stars for service instead of 1 is because there is one guy who works there usually at night who, although not exuberantly warm or friendly, acknowledges you and even remembers customers names (he remembered mine). I hope you get that guy, he's nice comparatively to everyone else.
Atmosphere: 3
Food: 4
Service: 2
Thomas H
Who doesn't love Pizza Hut, this was take out this time
Atmosphere: 4
Food: 4
Ballard Stokes
The food was easy to share.
Nicole Duran
Food was fine, boneless wings were a little under sauced. But the customer service was not good. I think it must be a terrible place to work because they don't seem okay there lol
Donald Williams
It was difficult for me, calling for carryout two large pepperoni pizzas. The number you call isn't the store number. When I called about curbside(disabled) service, they had to call the local store, and have them bring it out. Ordering online wasn't a option. Not sure why you can't call the store directly, having to involve a third person.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Supreme Pizza
Dennis Strong
Wheelchair accessibility: Have enough room for my chair to get around
It's a chain restaurant, so you get what you expect. However, this location does not deliver on time and does not have the ability to take phone calls, it redirects you to a national call center. Delivery windows estimates are up to 40 minutes wide despite being ten minutes from the store.
I received an email from the rgm Kevin, who attempted to address issues and did attempt to offer a credit... But said credit did not get applied. I don't care about the free pizza, I'm happy to pay for my food, but when a regional general manager can't uphold his written word and the facility can't manage basic pizza delivery when there's like 4 other places that can, do yourself a favor and take your business elsewhere. They're not worth the hassle.
Food: 3
Service: 1
Crystal Detwiler
Ok I am not usually one to complain... however this has been multiple times of this happening at this point. I do not order thin crust pizza... bit the pizza I get may as well be. The crust is tough and has the consistency of cardboard...on a stuffed crust pizza... what's going on y'all?
We were sooo happy to find a Pizza Hut that had indoor restaurant seating. The service was impeccable. The food was delicious. We really enjoyed our visit.
Atmosphere: 5
Food: 5
Service: 5
tj schauman
Food was perfect. Manager was cool. I like that you can have a beer while you wait for your food. We will definitely be back here
Atmosphere: 5
Food: 5
Service: 5
John Gerbino
Luau pizza had basically no sauce on it. Like it was hard to even find any, had to look for it. Could have been cooked longer, pretty meh. Tipped well, so not complaining just complain. Will probably just go back to ordering dominoes.
Larry Gyger
Picked up 3 pizza for the family. Service was great and the pizzas were outstanding!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pan Pizza Hawaian, Supreme Pizza
Had pizza delivery and this is how it looked.
Great options and fast.
Atmosphere: 5
Food: 5
Service: 5
Like others have said, the food is good but the customer service at this location sucks; it's really bad. There are employees working but the register is ignored like 75% of the time. If you don't assert yourself to the staff, they will ignore you for several minutes (and they do see you...). And when they do come over, they don't even greet you. Most of the time they just stare at you waiting for YOU to say something. The person at the register more than likely stares at the register screen and avoids eye contact.
There's also attitude all over their face and just a small amount of eye-rolling. I come here often and try to give the benefit of the doubt but after multiple visits of the service being awful, I think it's either a horrible place to work? Or they hire some strange people. Or both.
If you come here and you notice the service is questionable, welcome to the club! Nope, they're always like that!
Only reason I give it 2 stars for service instead of 1 is because there is one guy who works there usually at night who, although not exuberantly warm or friendly, acknowledges you and even remembers customers names (he remembered mine). I hope you get that guy, he's nice comparatively to everyone else.
Atmosphere: 3
Food: 4
Service: 2
Who doesn't love Pizza Hut, this was take out this time
Atmosphere: 4
Food: 4
The food was easy to share.
Food was fine, boneless wings were a little under sauced. But the customer service was not good. I think it must be a terrible place to work because they don't seem okay there lol
It was difficult for me, calling for carryout two large pepperoni pizzas. The number you call isn't the store number. When I called about curbside(disabled) service, they had to call the local store, and have them bring it out. Ordering online wasn't a option. Not sure why you can't call the store directly, having to involve a third person.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Supreme Pizza
Wheelchair accessibility: Have enough room for my chair to get around
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Boneless Wings, Breadsticks, Supreme Pizza
It's a chain restaurant, so you get what you expect. However, this location does not deliver on time and does not have the ability to take phone calls, it redirects you to a national call center. Delivery windows estimates are up to 40 minutes wide despite being ten minutes from the store.
I received an email from the rgm Kevin, who attempted to address issues and did attempt to offer a credit... But said credit did not get applied. I don't care about the free pizza, I'm happy to pay for my food, but when a regional general manager can't uphold his written word and the facility can't manage basic pizza delivery when there's like 4 other places that can, do yourself a favor and take your business elsewhere. They're not worth the hassle.
Food: 3
Service: 1
Ok I am not usually one to complain... however this has been multiple times of this happening at this point. I do not order thin crust pizza... bit the pizza I get may as well be. The crust is tough and has the consistency of cardboard...on a stuffed crust pizza... what's going on y'all?
Restaurantji Recommends
Love it
Atmosphere: 5
Food: 5
Service: 5
We were sooo happy to find a Pizza Hut that had indoor restaurant seating. The service was impeccable. The food was delicious. We really enjoyed our visit.
Atmosphere: 5
Food: 5
Service: 5
Food was perfect. Manager was cool. I like that you can have a beer while you wait for your food. We will definitely be back here
Atmosphere: 5
Food: 5
Service: 5
Luau pizza had basically no sauce on it. Like it was hard to even find any, had to look for it. Could have been cooked longer, pretty meh. Tipped well, so not complaining just complain. Will probably just go back to ordering dominoes.
Picked up 3 pizza for the family. Service was great and the pizzas were outstanding!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pan Pizza Hawaian, Supreme Pizza
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