Subway
903B Vintage Valley Pkwy, Zillah
(509) 829-3333
Recent Reviews
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Don't bother going here because the employees have no idea what they are doing and will end up overcharging you. Not to mention I witnessed an employee (Mike) use the same gloves to make sandwiches, touch the cash register, and then proceed to make more sandwiches without washing his sweaty hands and putting on a new pair of gloves. š¤¢
Atmosphere: 2
Food: 3
Service: 1
Sunday 13 July 2025 - 4 Stars
Had the typical Subway experience. 7 meals with some being breakfast and some being lunch. Nothing out of the ordinary either way. Would return. Stopped while traveling on I-82.
Atmosphere: 4
Food: 4
Service: 4
Iyannia the manager was incredible. We came in after a long trip and she printed out some coloring pages for our kids and put on fun music for them to dance to. She was so friendly and understanding, you can see the family values she holds in everything she does.
Atmosphere: 5
Food: 5
Service: 5
This morning I waited for 40 minutes for my samminches and they still weren't toasted, he could have at least heated up the steak and eggs. The thing that got me was that the manager tried to lie, she said the oven wasn't working properly which wasn't true because the worker had already told me that he forgot to turn it on. There's no excuse for lying!
The guy tells me after I paid that he forgot to turn on the oven so it'll be a few minutes, kept saying it'll be just a minute. After 40 minutes I left upset and get home to find completely cold steak and eggs with soggy bread.
I call and he asks me to bring them back so he can retoast them, mind you they're fully topped. I asked to speak to the manager, who was there when I was but paid me no mind sitting there all that time. She tells me I have to bring them back to be retoasted or return them for a refund. It was the lying that irked me the most!
I could have started work early than wasting my time, figured I had extra time so stop and pick up breakfast.
Olivia made us REALLY good sandwiches. She was very friendly and we enjoyed her wonderful customer service
Atmosphere: 5
Food: 5
Service: 5
She made me an awesome salad. Nice girl.
Dietary restrictions: My salad was keto.
Atmosphere: 5
Food: 5
Service: 5
This place used to be great. Now they have gone down hill. First off, a good portion of their menu is only available online. Also, the two ladies were rushing us through the making of the sandwiches. This isn't the same small town subway where the service was really great and the servers were kind.
They now have a covering on their workspace so you can't see the ingredients they are putting on the sandwiches anymore. Also they didn't put half of the things I asked for on the sandwich, not to mention the meat in the cheese steak was just sad. This all could have been avoided if we could have seen the construction of the sandwich. There was no cheese, just sauce. No lettuce like asked for, and the prices are sky high for the quality you won't recieve. Don't make the mistake of coming here for anything cheese-steak related.
Atmosphere: 1
Food: 1
Service: 2
I was very pleased to see a nice clean store when I walked into the store. I was politely greeted and helped right away. I had several orders for the Granger Fire Department for the 4th of July. Each firefighter had a separate order and the staff pleasantly completed the orders. They also put the names on each sandwich. I had names on the order forms the firefighters filled out. I appreciated everything they did for our department. I also appreciated that they told me to tell the the firefighters to stay safe tonight. Thanks again!
Atmosphere: 5
Food: 5
Service: 5
As other people have mentioned, they have some weird drill going on where you have to tell them everything you want on your sandwich and then go sit down and wait for it. Which is annoying and seems to waste alot of time. When I asked why they were trying to invent the Subway process, one of them said it was Subways policy to get a written order for every sandwich and it's ingredients. Huh? Not at every other Subway I've ever been to. They also have a metal screen up in front of the meat and cheese section so you can't see any product or what they are doing behind it. Not saying it's something nefarious but still weird. All that being said it was a decent sandwich, maybe a touch light on the veggies, and heavy on the mayo and sauce. 2 stars, mainly for messing with the process and then making up a story about Subway policy instead of coming clean about why they are messing around.
Atmosphere: 3
Food: 4
Service: 1
I was pleasantly greeted when I came into the store, then they asked what I would like and wrote down the orders which I enjoyed. I was able to actually sit down and relax and was told when my order was ready, It felt more like a resturant which was a lot better then standing around and waiting or having to repeat myself. Then to top it off my sandwich was loaded and clean! Definitely will be making the drive out to Zillah every time.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Diana needs to go or just give her some help so she gets a better attitude. No greetings, no smile, and slow service.
Atmosphere: 1
Food: 4
Service: 1
Interesting subway! They write down your order then you just have a seat while they make everything. Iāve never seen it done that way.Unfortunately they force you to āmodifyā one of the predefined sandwich options and put barely anything in the sandwich. They also ended up putting stuff on mine that I didnāt want. If they did it the normal way, and made the sandwich in front of you, that wouldnāt have happened!
There were 2 girls in training and it was very obvious. They wrote down our orders and the customers behind us. Ive never been to a subway that writes orders down. They took at least 25 minutes to make our sandwiches. āHave a seatā we were told while waiting for our sandwiches. They barely put anything in the footlongs, we can taste more bread than the ingredients inside. Not to mention i got a capicola footlong and they rang it up as a philly cheesesteak, which was over $15. Honestly the worst subway experience by far. $41 for 2 sandwiches and one drink is insane. Why there wasn't someone working there that wasn't training was odd.
Atmosphere: 4
Food: 2
Service: 1
The food was fresh and delicious although i do think 14$ for a sub is a bit much i remember the 5$ footlong
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sandwich
Great service awesome sub ?
Atmosphere: 5
Food: 5
Service: 5
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