Dairy Queen Grill & Chill

We were on the road for a 2 hour ride. 3 of us were hungry. Dairy Queen would have satisfied all of us. We pulled up in the drive thru at 10:30ish- the sign said OPEN and the drive thru menu board was lit up. We waited a few minutes, but were not acknowledged. We pulled around to the window to see if the store was really open. We saw the headset on the counter with the lights blinking and a mop bucket. We could see a young lady sitting in a booth, she looked over at us and turned her back to us, took her pony tail out and started playing with her hair. As we drove out of the lot, we saw a young man with a DQ uniform on, standing in the lobby with the young lady and he watched us drive away. This is very disheartening to know that some people take such advantage of employers.

Service: 1

Submitted our online orders. Got to the DQ and it was closed. Went thru drive thru and they said they could not open....even though it was Monday at noon. What is up with that? They said they could not cancel the online order so they would have to heat up the grill and fryers. This took a long time and we were traveling and on a time schedule. Not happy with the wait but we had over $50 in online orders to wait for. Need to find a way to not take online orders if you are not going to be open to fulfill them.

Atmosphere: 1

Food: 3

Service: 2

Waited 25 min for food… go anywhere else

Only the drive-thru was open. This was not a major issue except that being on the road, we wanted to go inside and use restrooms. Had to go to a nearby convenience store and then return. Service here was quick and my choco-brownie-extreme blizzard had a LOT of brownies, which was great. Often (other DQs) overdo the choco chips and are wimpy on the brownie. Asked for honey mustard sauce with the chicken but got ONE single BBQ sauce — vs. THREE honey mustards at a different DQ a couple weeks ago. Also had to ask for our change after paying cash. Both of these issues probably could've been avoided if the lobby has been open.

Atmosphere: 3

Food: 4

Service: 3

Jose and his co-workers were great! Their customer service was a 10! Thank you for going the extra mile for my friend’s long road trip!

Atmosphere: 3

Food: 5

Service: 5

20 minutes in drive through, got sick of waiting, went inside, it was disgusting, not clean.terrible service, no spoon offered with my blizzard. Zero stars isn't an option but it should be.

Atmosphere: 1

Food: 2

Service: 1

Very slow! They also cannot follow simple instructions! I ordered a blizzard with cookie dough and no sprinkles but they made me a “blizzard” with no cookie dough in it, so I paid more for plain ice cream due to their incompetence.

Atmosphere: 1

Food: 1

Service: 1

Garbage over flowing, counters were disgusting. Ordered a 6 piece tender meal it was gross fries were cold gravy was like paste, toast was flat and not texas toast like it should be. Hair in my food, it went in the garbage what a waste of money. Employees were not clean and neat like you would expect.

Atmosphere: 1

Food: 1

Service: 1

Hot, fresh, and fast. Only problem is no fry sauce.

Extremely slow service. Took 25 minutes to get two cheeseburgers!! Only 4 other customers in the restaurant who were also waiting a very long time to get their food. Employees literally worked at the pace of a sloth!! While waiting other customers entered and left without ordering after their presence was ignored by employees. I ended up telling an employee that I can no longer wait for my food and that I need to be issued a refund. He went to the kitchen and came back with my food, which was cold!!!! Never again will I stop here.

Atmosphere: 1

Food: 3

Service: 1

Time to get food was VERY slow. I waited almost half an hour for a 4 piece chicken strip basket. It wasn’t even busy at the time. Would not recommend going to this DQ.

Atmosphere: 1

Food: 1

Service: 1

I went to get some food for my trip home. Took over 20 minutes to get a burger and fries. I left before I got my food since I had been there a half hour already. A family came and ordered at least 5 minutes after me and got their did before me. Very upset at this place.

Atmosphere: 1

Food: 1

Service: 1

Little slow and confused.

Atmosphere: 4

Food: 4

Service: 3

This Dairy Queen is just terrible. They’re beyond slow every time I’ve tried to go back and every single time I finally get to the window, my blizzard is liquid, and the employees seem to think that is ok to serve to customers. They don’t want to flip the blizzard because of the appearance, and hand me napkins with it, but don’t remake it? I’m done with this place.

Atmosphere: 2

Food: 1

Service: 1

Just waited for 25 minutes behind three cars. When they reached out to hand me my blizzard and turn it upside down like they're supposed to a bunch of it poured out and they still gave it to me as a soup instead of a blizzard.

Atmosphere: 3

Food: 2

Service: 1