Crappy cust. Svc. Rude employee/Mgr...I just wanted a sandwich, I own 4 Subway shops, ur awful.
Terra Wicklace
This Subway is a Cut Above the Rest! I honestly can't say enough good things about this Subway location! I actually drive out of my way, passing another Subway, just to come to this one – that should tell you something right there. What truly sets this Subway apart is the awesome staff. Every single person I've encountered has been friendly and efficient. More importantly, the food is always prepared perfectly. There are no sloppy sandwiches or missing ingredients here; everything is done right, every time. The ingredients are fresh, and they definitely don't skimp on the portions – you get a really nice sandwich for your money. The customer service is truly exceptional. There's one lady in particular who has served me on three separate occasions, and I just adore her! She's always so pleasant and makes the whole experience a joy. If you're looking for a Subway where you can count on consistently well-made sandwiches and fantastic customer service, look no further. This location is the best around, and it's become my go-to spot. Highly recommended!
Kelly Anderson
Two times now they screwed up our order and today I ordered at 9 am to be ready at 2:30 and it said it was done so my boyfriend went to get it and they haven't even started yet.and the lady was giving a bad attitude to my boyfriend. They need to get there things together or hire more workers boyfriend got home with my sub and my frozen footlong cookies that I have to bake myself. What a bunch of chock.
Atmosphere: 1
Food: 1
Service: 1
Michelle Koepp
Absolute worst customer service twice this week, the girl was working on online orders and did not even look up or acknowledge me for 15-20 minutes, I should have just left but I was getting a sub for my grandson and he was waiting for me to bring him dinner at the school. When she did finally get to me she was rude and made it very obvious she did not like her job. If they are going to do online orders they need to be staffed to help the customers that come in or instructed to acknowledge them and say I'll be right with you!
Service: 1
kaylaaa
i went in w my dad the other day where i heard an employee throwing dishes and mumbling phrases under her breath lol,, :,) i didn’t get her name but she was an older woman w grey hair
Atmosphere: 1
Food: 1
Service: 1
Katie Leach
I messed up the time for my online order and realized too late but Ronnie remade the subs for me for the correct time. I appreciated them doing that for me so I didn’t have to eat a 2 hour old sub.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
Mary May
Love the Subway here in Balsam Lake! Wonderful staff, quick and efficient!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Hotshot Italiano, Fountain Beverage, The Boss
Kevin Kall
Have always liked to go to Subway. Never had a bad experience. The food is always fresh. Staff was always friendly. But the prices are so high now I will never go again. $11 for meatballs on a white bun isn't worth it. I'll make it myself from now on.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies
123 456
Holy moly save your stomachs and eat somewhere else. Poor service and poor food. Definitely supporting local business next time - bad vibes bad belly ache...and the parking matches the service. Two thumbs down.
Atmosphere: 1
Food: 1
Service: 1
Colleen S
Holy moly save your stomachs and eat somewhere else. Poor service and poor food. Definitely supporting local business next time - bad vibes bad belly ache...and the parking matches the service. Two thumbs down.
Parking: Balsam lake Subway is my favorite place very clean,staff is very friendly,and everything is fresh great atmosphere .
Matt Ritchie
On 7/10/23 @ 12:15 p.m.Went into this location with an online order and the older lady behind the counter complained about having to do her job the entire time. The guy in line fed into her negative mood by saying "online ordering is why I don't come to subway anymore, you should tell these folks f@$k it and tell them to come in and order" her reply was a factory job is looking really good right now. I tipped online thinking yea a big order they deserve it. I will not tip again nor return to this location again, if her approach to customer service is this poor then a factory job would suit her better.
Atmosphere: 2
Food: 2
Service: 2
Lisa Marie Stucci
I went in 5 minutes before close. I felt bad but I was starving. Skyler was very nice about it and made my sandwich with a smile. Thank you so much for good customer service.
Jacob Schadt
Great service and great food! The wonderful young lady who is always working deserves a raise!
Kid-friendliness: Great employee helped me clean up a mess my kids had made and had a smile on her face the whole time. We were here at 1pm on March 25th
Cody Bruiser
Awsome employees and great food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oven Roasted Turkey, Subway Club, blt Wrap, The Boss
Crappy cust. Svc. Rude employee/Mgr...I just wanted a sandwich, I own 4 Subway shops, ur awful.
This Subway is a Cut Above the Rest!
I honestly can't say enough good things about this Subway location! I actually drive out of my way, passing another Subway, just to come to this one – that should tell you something right there.
What truly sets this Subway apart is the awesome staff. Every single person I've encountered has been friendly and efficient. More importantly, the food is always prepared perfectly. There are no sloppy sandwiches or missing ingredients here; everything is done right, every time. The ingredients are fresh, and they definitely don't skimp on the portions – you get a really nice sandwich for your money.
The customer service is truly exceptional. There's one lady in particular who has served me on three separate occasions, and I just adore her! She's always so pleasant and makes the whole experience a joy.
If you're looking for a Subway where you can count on consistently well-made sandwiches and fantastic customer service, look no further. This location is the best around, and it's become my go-to spot. Highly recommended!
Two times now they screwed up our order and today I ordered at 9 am to be ready at 2:30 and it said it was done so my boyfriend went to get it and they haven't even started yet.and the lady was giving a bad attitude to my boyfriend. They need to get there things together or hire more workers boyfriend got home with my sub and my frozen footlong cookies that I have to bake myself. What a bunch of chock.
Atmosphere: 1
Food: 1
Service: 1
Absolute worst customer service twice this week, the girl was working on online orders and did not even look up or acknowledge me for 15-20 minutes, I should have just left but I was getting a sub for my grandson and he was waiting for me to bring him dinner at the school. When she did finally get to me she was rude and made it very obvious she did not like her job. If they are going to do online orders they need to be staffed to help the customers that come in or instructed to acknowledge them and say I'll be right with you!
Service: 1
i went in w my dad the other day where i heard an employee throwing dishes and mumbling phrases under her breath lol,, :,) i didn’t get her name but she was an older woman w grey hair
Atmosphere: 1
Food: 1
Service: 1
I messed up the time for my online order and realized too late but Ronnie remade the subs for me for the correct time. I appreciated them doing that for me so I didn’t have to eat a 2 hour old sub.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
Love the Subway here in Balsam Lake! Wonderful staff, quick and efficient!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Hotshot Italiano, Fountain Beverage, The Boss
Have always liked to go to Subway. Never had a bad experience. The food is always fresh. Staff was always friendly. But the prices are so high now I will never go again. $11 for meatballs on a white bun isn't worth it. I'll make it myself from now on.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies
Holy moly save your stomachs and eat somewhere else. Poor service and poor food. Definitely supporting local business next time - bad vibes bad belly ache...and the parking matches the service. Two thumbs down.
Atmosphere: 1
Food: 1
Service: 1
Holy moly save your stomachs and eat somewhere else. Poor service and poor food. Definitely supporting local business next time - bad vibes bad belly ache...and the parking matches the service. Two thumbs down.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Parking: Balsam lake Subway is my favorite place very clean,staff is very friendly,and everything is fresh great atmosphere .
On 7/10/23 @ 12:15 p.m.Went into this location with an online order and the older lady behind the counter complained about having to do her job the entire time. The guy in line fed into her negative mood by saying "online ordering is why I don't come to subway anymore, you should tell these folks f@$k it and tell them to come in and order" her reply was a factory job is looking really good right now. I tipped online thinking yea a big order they deserve it. I will not tip again nor return to this location again, if her approach to customer service is this poor then a factory job would suit her better.
Atmosphere: 2
Food: 2
Service: 2
I went in 5 minutes before close. I felt bad but I was starving. Skyler was very nice about it and made my sandwich with a smile. Thank you so much for good customer service.
Great service and great food! The wonderful young lady who is always working deserves a raise!
Kid-friendliness: Great employee helped me clean up a mess my kids had made and had a smile on her face the whole time. We were here at 1pm on March 25th
Awsome employees and great food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oven Roasted Turkey, Subway Club, blt Wrap, The Boss
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