The worst customer service. I wish I would’ve said something or decided to walk out.
Service: 1
Andrew H
So disappointed. Long time customer of the De Pere location, but have been frequenting this location for the last 6 months as parking is easier with kids and elderly family members.
There is a young woman who works on the weekends that stares at you in silence and is genuinely annoyed if you ask any questions about the menu, or if you ask for your drink to be in a glass or mug-not a to go cup.
The menu is a QR code-which is difficult for your 75 year old customers-and then you can’t even be bothered to answer their questions? Be rude to me all you want, but so out of line to be rude to your elders. For some this is the only social interaction they get in a day…no respect.
A completely different atmosphere than the other location. I feel like an inconvenience and treated as such. In reading other comments it’s not just our experience, and this has been going on for a long time. I wish they would do something about it.
Service: 1
Ashley Watts
Friendly staff and great food!! Their vanilla rose latte was so good!
Atmosphere: 5
Food: 5
Service: 5
Boogie Beatz
Rudest and most awkward customer service I’ve ever had, and to top it off the drinks were gross.
Atmosphere: 2
Food: 1
Service: 1
Thomas Guitzkow
Get excellent coffee at a very reasonable price. A fun, fun laid-back coffee shop. My go-to is the almond Joy mocha.
Atmosphere: 5
Food: 5
Service: 5
Gail Jorgensen
The coffee is wonderful! I loved it!
Atmosphere: 5
Food: 5
Service: 5
Rafael Roman
Good place to eat
Atmosphere: 5
Food: 5
Service: 5
Lizz Tsosie
The end of June, I was visiting Green Bay & planned on buying a bunch of tea from 2 different places I specifically wanted to visit, but they were sold out of my favs. On my way back to Milwaukee I stumbled across a cafe. I didn't expect much because the building is sort of like a strip mall. However, when I walked inside I was so excited! It ended up being a REALLY cute cafe, with a great atmosphere. I had just planned on grabbing some food, but I saw they had a full shelf of adorable tea canisters with a variety of teas! I was prepared to finally buy a bunch of tea, but I thought it was best to order food & a cup of tea first. While that was being made, I could take my time to decide which teas to purchase. Welp, I didn't even get that far because of the girl at the register was so rude, I had to walk out.
There was a chalkboard with 2 wraps written down, but one of them had onions. My question to the girl, "Are the breakfast wraps pre-made or can I order one without onions?" She stares at me in silence for literally an awkward 3 seconds. And emotionlessly replies, "We make the wraps ourselves."
So then I OK, I'll order that without onions (even though she didn't really answer the question). I then look at the menu & it says they have iced tea. Mind you, I saw so many canisters of tea & there was no mention of what kind. I then ask, "Is there a specific tea you use for the iced tea?" She stares at me in silence. Literally another 3 seconds of silence & she's staring at me. So I then say "Like, do you have a big batch already made? or do you make them individually? do you use concentrate to make it?"
I was already getting insanely irritated with this girl, but I was still keeping it friendly until she had the nerve to reply, "What are you talking about?"
I immediately said, "Never mind. You are incredibly rude. I dont want anything from this place" & walked out.
Mind you, I'm a super friendly person, but I don't need you to be peppy back to me. However, I've worked in the customer service industry since I was a teenager & I literally couldn't imagine ever saying to a customer, "WHAT ARE YOU TALKING ABOUT?" Not only is it customer service 101, but it's also called cordial communication. Even if she was tired or having a bad day, I believe decent people don't communicate like that.
I tried to call the cafe multiple times after the incident to complain, but of course it rang & rang & rang. No answer. So here's my review.
Wish I could have supported it, but they don't have trained, friendly staff or a functioning phone. And really sad that I didn't get to bring home any tea from my trip.
Atmosphere: 5
Service: 1
Martin Gadelev
So after so many years in the business and been able call your business a coffee shop ! I still don’t understand how complicated is to be able to make one coffee ?!?!?! When someone ask you to make a double shot of espresso in paper cup runned twice in the same cup , why every person is trying to make me quadruple shot of espresso????? And if you really struggle to make something extremely simple , why don’t to open your mouth and communicate with me and I will gladly explain like I have done it melon times around all USA . You only serve coffee and a few treats . It should not be that much complicated to make a double shot of espresso in a cup …… seriously and dont give me stupid looks after that !!!! It is not my fault you don’t get it and you are not willing to talk to me !!! Super disappointed this time and with the whole attitude… next time I will not accept compromise coffee . If the manager have to come and make it - he or she will !!!!
Atmosphere: 1
Food: 1
Service: 1
nastassia tappa
We love going to Luna. My husband loves the latte and I get a cold flavored tea. We sometimes will get the banana bread (if it is in stock) and maybe a cookie or quiche. Everything is yummy!
Parking: They are in a strip center, so you can find parking available. Sometimes need to park a tiny bit further, but it is still close
I love this place. We come here often for lunch. Good coffee, great bagel sandwiches and lots of snacks. Nice atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel Sandwich, Panini
Mercades McCarthy
Definitely not the sweetest coffee drink. But the vibes were amazing. They also have refillable coldbrew in glass bottles. Love an eco friendly company.
Atmosphere: 5
Food: 3
Service: 5
Alyx Fergus
Love Luna coffee food and tea! Great little spot! Breakfast bagel sandwich so good and filling!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel Sandwich
Sandra Ranck
One of our favor spots for team meetings, great coffee and great atmosphere. Local Favorite!
Atmosphere: 5
Food: 5
Service: 5
Alanah Ressel
Order to go of 5 drinks and they messed up 2 of them. Didn't even fill them fully on 2 of them. Would not recommend unless you can stay in the building.
The worst customer service. I wish I would’ve said something or decided to walk out.
Service: 1
So disappointed. Long time customer of the De Pere location, but have been frequenting this location for the last 6 months as parking is easier with kids and elderly family members.
There is a young woman who works on the weekends that stares at you in silence and is genuinely annoyed if you ask any questions about the menu, or if you ask for your drink to be in a glass or mug-not a to go cup.
The menu is a QR code-which is difficult for your 75 year old customers-and then you can’t even be bothered to answer their questions? Be rude to me all you want, but so out of line to be rude to your elders. For some this is the only social interaction they get in a day…no respect.
A completely different atmosphere than the other location. I feel like an inconvenience and treated as such. In reading other comments it’s not just our experience, and this has been going on for a long time. I wish they would do something about it.
Service: 1
Friendly staff and great food!! Their vanilla rose latte was so good!
Atmosphere: 5
Food: 5
Service: 5
Rudest and most awkward customer service I’ve ever had, and to top it off the drinks were gross.
Atmosphere: 2
Food: 1
Service: 1
Get excellent coffee at a very reasonable price. A fun, fun laid-back coffee shop. My go-to is the almond Joy mocha.
Atmosphere: 5
Food: 5
Service: 5
The coffee is wonderful! I loved it!
Atmosphere: 5
Food: 5
Service: 5
Good place to eat
Atmosphere: 5
Food: 5
Service: 5
The end of June, I was visiting Green Bay & planned on buying a bunch of tea from 2 different places I specifically wanted to visit, but they were sold out of my favs. On my way back to Milwaukee I stumbled across a cafe. I didn't expect much because the building is sort of like a strip mall. However, when I walked inside I was so excited! It ended up being a REALLY cute cafe, with a great atmosphere. I had just planned on grabbing some food, but I saw they had a full shelf of adorable tea canisters with a variety of teas! I was prepared to finally buy a bunch of tea, but I thought it was best to order food & a cup of tea first. While that was being made, I could take my time to decide which teas to purchase. Welp, I didn't even get that far because of the girl at the register was so rude, I had to walk out.
There was a chalkboard with 2 wraps written down, but one of them had onions. My question to the girl, "Are the breakfast wraps pre-made or can I order one without onions?" She stares at me in silence for literally an awkward 3 seconds. And emotionlessly replies, "We make the wraps ourselves."
So then I OK, I'll order that without onions (even though she didn't really answer the question). I then look at the menu & it says they have iced tea. Mind you, I saw so many canisters of tea & there was no mention of what kind. I then ask, "Is there a specific tea you use for the iced tea?" She stares at me in silence. Literally another 3 seconds of silence & she's staring at me. So I then say "Like, do you have a big batch already made? or do you make them individually? do you use concentrate to make it?"
I was already getting insanely irritated with this girl, but I was still keeping it friendly until she had the nerve to reply, "What are you talking about?"
I immediately said, "Never mind. You are incredibly rude. I dont want anything from this place" & walked out.
Mind you, I'm a super friendly person, but I don't need you to be peppy back to me. However, I've worked in the customer service industry since I was a teenager & I literally couldn't imagine ever saying to a customer, "WHAT ARE YOU TALKING ABOUT?" Not only is it customer service 101, but it's also called cordial communication. Even if she was tired or having a bad day, I believe decent people don't communicate like that.
I tried to call the cafe multiple times after the incident to complain, but of course it rang & rang & rang. No answer. So here's my review.
Wish I could have supported it, but they don't have trained, friendly staff or a functioning phone. And really sad that I didn't get to bring home any tea from my trip.
Atmosphere: 5
Service: 1
So after so many years in the business and been able call your business a coffee shop ! I still don’t understand how complicated is to be able to make one coffee ?!?!?! When someone ask you to make a double shot of espresso in paper cup runned twice in the same cup , why every person is trying to make me quadruple shot of espresso????? And if you really struggle to make something extremely simple , why don’t to open your mouth and communicate with me and I will gladly explain like I have done it melon times around all USA . You only serve coffee and a few treats . It should not be that much complicated to make a double shot of espresso in a cup …… seriously and dont give me stupid looks after that !!!! It is not my fault you don’t get it and you are not willing to talk to me !!! Super disappointed this time and with the whole attitude… next time I will not accept compromise coffee . If the manager have to come and make it - he or she will !!!!
Atmosphere: 1
Food: 1
Service: 1
We love going to Luna. My husband loves the latte and I get a cold flavored tea. We sometimes will get the banana bread (if it is in stock) and maybe a cookie or quiche. Everything is yummy!
Parking: They are in a strip center, so you can find parking available. Sometimes need to park a tiny bit further, but it is still close
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quiche
Restaurantji Recommends
I love this place. We come here often for lunch. Good coffee, great bagel sandwiches and lots of snacks. Nice atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel Sandwich, Panini
Definitely not the sweetest coffee drink. But the vibes were amazing. They also have refillable coldbrew in glass bottles. Love an eco friendly company.
Atmosphere: 5
Food: 3
Service: 5
Love Luna coffee food and tea! Great little spot! Breakfast bagel sandwich so good and filling!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel Sandwich
One of our favor spots for team meetings, great coffee and great atmosphere. Local Favorite!
Atmosphere: 5
Food: 5
Service: 5
Order to go of 5 drinks and they messed up 2 of them. Didn't even fill them fully on 2 of them. Would not recommend unless you can stay in the building.
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