Employees were rude and seemed angry to have customers. If you don’t like your job, find a different one. Limited selections of cheese compared to other subway locations and for goodness sake…don’t ask for cheddar cheese!
Atmosphere: 1
Food: 2
Service: 1
Henry
Love the cheesesteaks, could use more soda selections
Atmosphere: 4
Food: 5
Service: 5
James Berg
Rudest Subway employee I’ve ever dealt with. There was a blonde woman with bandana that was just so rude and nasty. The other people working were nice though. Will not return
Atmosphere: 1
Food: 1
Service: 1
Mindi K
I could not believe the long wait. Workers didn't seem to know what they were doing at all. They argued about where one of my sandwiches went for the online order I was waiting for when we realized the sandwich behind my first one was for a different order but since the whole time they were making it I thought it was for my order, I can just about guarantee they never made it or I would have noticed and at least questioned which was mine. It took over 30 minutes to get 2 sandwiches and the whole time I was there another woman had been waiting just to find out as they were bagging mine that her order had been done the whole time. They had the online order rack behind the counter and I could see enough of the receipt when I first walked in the door to know that it wasn't my order sitting there but turns out that woman was waiting over 40 minutes for an order that had been finished for at least the 30 minutes since I'd walked in and scanned the receipt enough to know it was a larger order than mine and therefore not mine.
Atmosphere: 1
Service: 1
vtech acer2
I went there today with my boyfriend and we were thrilled to see Michael there, our bandana man as we used to say! The BEST SANDWICH MAKER THERE!! SO HAPPY MADE SURE OUR SANDWICHES WERE PERFECT, yes perfect! Thank you Michael!!!!
Atmosphere: 5
Food: 5
Service: 5
Jenna Hatleli
The employees were very rude, making my online order as soon as I get there. Not good customer service overall bad atmosphere
Atmosphere: 1
Food: 4
Service: 1
Evan Lane
For a Subway this one's always been consistently good. Not a fan of how expensive it's become however - $20 for a sub is crazy.
Atmosphere: 4
Food: 4
Service: 4
bilel khodja
fresh food
Food: 5
Service: 5
Moretti Pyrotechnics,LLC
Hit or miss lately more miss than hit. Every time I come there Mello yellow never works.
Atmosphere: 3
Food: 3
Service: 3
Sara Baker
I'm very disappointed in the decision to not take online coupons at this store and the other in Black River Falls
Placed an online order with an hour in advance. Get there, it's not even started. Then they tell me they don't have enough meat for a sandwich and it'll take an hour to cut more. Are you kidding me? And on top they overcharged for the original order.
Atmosphere: 1
Food: 1
Service: 1
Felicia M Wentz
I LOVE FRESH FOOD!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doritos Nacho Cheese, Auntie Anne's Footlong Pretzel, B L T, Cinnabon Footlong Churro, Raspberry Cheesecake, Baked Lay's Original, White Chip Macadamia Nut
Sarah Fessenden
I had a horrible experience here, I went in there like I usually would and a girl that never makes my sandwiches for me and my partner decided that she was going to make the sandwiches. I'm thinking give benefit of the doubt, but no as soon as she starts dressing the first sandwich (with a bad attitude) throwing the ingredients on the sandwich making it very unproportionate. So I asked her to add an ingredient and a different one as well to even out the mess she was making and she used the bottom of the cucumbers and was just not even caring about the sandwich. So then when she started to wrap the sandwich my tomato slice slid completely off and I asked her if she noticed that it came out, then she lied and told me it didn't and proceeded to open the wrapping and the tomatoe was out of the sandwich so, what does she do? She shoves it literally shoves it into the sandwich.. so for my next sandwich I asked if I could have the other lady dress it for me and then the customers behind me start cussing me out and telling me to leave the girl alone after I told the next worker ( who did amazingly, like she always does) how much I appreciated the fact she cared and was thankful for her doing her job right. So then a man and his wife are cussing me and calling me names. ALL BECAUSE I expect my sandwich to be made correctly and well Proportion!!! So the girl that did horrible her name is kayla M. Horrible customer service. I'm going to be calling Corp.
Atmosphere: 1
Food: 1
Service: 1
Sarah Marceleno
I had a horrible experience here, I went in there like I usually would and a girl that never makes my sandwiches for me and my partner decided that she was going to make the sandwiches. I'm thinking give benefit of the doubt, but no as soon as she starts dressing the first sandwich (with a bad attitude) throwing the ingredients on the sandwich making it very unproportionate. So I asked her to add an ingredient and a different one as well to even out the mess she was making and she used the bottom of the cucumbers and was just not even caring about the sandwich. So then when she started to wrap the sandwich my tomato slice slid completely off and I asked her if she noticed that it came out, then she lied and told me it didn't and proceeded to open the wrapping and the tomatoe was out of the sandwich so, what does she do? She shoves it literally shoves it into the sandwich.. so for my next sandwich I asked if I could have the other lady dress it for me and then the customers behind me start cussing me out and telling me to leave the girl alone after I told the next worker ( who did amazingly, like she always does) how much I appreciated the fact she cared and was thankful for her doing her job right. So then a man and his wife are cussing me and calling me names. ALL BECAUSE I expect my sandwich to be made correctly and well Proportion!!! So the girl that did horrible her name is kayla M. Horrible customer service. I'm going to be calling Corp.
Atmosphere: 1
Food: 1
Service: 1
milkyviper
11-08-2023I had an absolutely terrible experience at Subway. I can't express how disappointed I am with the overall service I received. It was a series of unfortunate events that made my visit to Subway a complete nightmare.First and foremost, the customer service was shockingly bad. I walked in, and there were two young employees working. They both seemed disinterested and were not at all welcoming. It's as if they were doing me a favor by taking my order. A simple smile or a greeting would have gone a long way, but they couldn't even muster that.To make matters worse, they had run out of ingredients. When I asked for olives, they informed me that they had run out. I was quite surprised, because Subway is known for its fresh ingredients. They grudgingly agreed to make more but did so with a visible attitude problem.This is where the lack of customer service skills really became evident. They were openly disgruntled about having to restock the ingredients, and their impatience was palpable. It's not like I was asking for something outrageous; I just wanted a sandwich with the ingredients that were supposed to be available. It's their job to provide that.I couldn't help but feel like I was a burden to them, and that's not how a customer should be treated. I left Subway feeling frustrated and disappointed. It's clear that these employees need proper training on how to interact with customers and how to maintain a well-stocked store.In summary, my experience at Subway was dreadful. The lack of customer service skills, the attitude of the employees, and the fact that they ran out of ingredients make this one-star review well-deserved. Subway should seriously reconsider its staffing and training procedures to ensure that customers don't have to endure such unpleasant experiences.
Employees were rude and seemed angry to have customers. If you don’t like your job, find a different one. Limited selections of cheese compared to other subway locations and for goodness sake…don’t ask for cheddar cheese!
Atmosphere: 1
Food: 2
Service: 1
Love the cheesesteaks, could use more soda selections
Atmosphere: 4
Food: 5
Service: 5
Rudest Subway employee I’ve ever dealt with. There was a blonde woman with bandana that was just so rude and nasty. The other people working were nice though. Will not return
Atmosphere: 1
Food: 1
Service: 1
I could not believe the long wait. Workers didn't seem to know what they were doing at all. They argued about where one of my sandwiches went for the online order I was waiting for when we realized the sandwich behind my first one was for a different order but since the whole time they were making it I thought it was for my order, I can just about guarantee they never made it or I would have noticed and at least questioned which was mine. It took over 30 minutes to get 2 sandwiches and the whole time I was there another woman had been waiting just to find out as they were bagging mine that her order had been done the whole time. They had the online order rack behind the counter and I could see enough of the receipt when I first walked in the door to know that it wasn't my order sitting there but turns out that woman was waiting over 40 minutes for an order that had been finished for at least the 30 minutes since I'd walked in and scanned the receipt enough to know it was a larger order than mine and therefore not mine.
Atmosphere: 1
Service: 1
I went there today with my boyfriend and we were thrilled to see Michael there, our bandana man as we used to say! The BEST SANDWICH MAKER THERE!! SO HAPPY MADE SURE OUR SANDWICHES WERE PERFECT, yes perfect! Thank you Michael!!!!
Atmosphere: 5
Food: 5
Service: 5
The employees were very rude, making my online order as soon as I get there. Not good customer service overall bad atmosphere
Atmosphere: 1
Food: 4
Service: 1
For a Subway this one's always been consistently good. Not a fan of how expensive it's become however - $20 for a sub is crazy.
Atmosphere: 4
Food: 4
Service: 4
fresh food
Food: 5
Service: 5
Hit or miss lately more miss than hit. Every time I come there Mello yellow never works.
Atmosphere: 3
Food: 3
Service: 3
I'm very disappointed in the decision to not take online coupons at this store and the other in Black River Falls
Restaurantji Recommends
Placed an online order with an hour in advance. Get there, it's not even started. Then they tell me they don't have enough meat for a sandwich and it'll take an hour to cut more. Are you kidding me? And on top they overcharged for the original order.
Atmosphere: 1
Food: 1
Service: 1
I LOVE FRESH FOOD!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doritos Nacho Cheese, Auntie Anne's Footlong Pretzel, B L T, Cinnabon Footlong Churro, Raspberry Cheesecake, Baked Lay's Original, White Chip Macadamia Nut
I had a horrible experience here, I went in there like I usually would and a girl that never makes my sandwiches for me and my partner decided that she was going to make the sandwiches. I'm thinking give benefit of the doubt, but no as soon as she starts dressing the first sandwich (with a bad attitude) throwing the ingredients on the sandwich making it very unproportionate. So I asked her to add an ingredient and a different one as well to even out the mess she was making and she used the bottom of the cucumbers and was just not even caring about the sandwich. So then when she started to wrap the sandwich my tomato slice slid completely off and I asked her if she noticed that it came out, then she lied and told me it didn't and proceeded to open the wrapping and the tomatoe was out of the sandwich so, what does she do? She shoves it literally shoves it into the sandwich.. so for my next sandwich I asked if I could have the other lady dress it for me and then the customers behind me start cussing me out and telling me to leave the girl alone after I told the next worker ( who did amazingly, like she always does) how much I appreciated the fact she cared and was thankful for her doing her job right. So then a man and his wife are cussing me and calling me names. ALL BECAUSE I expect my sandwich to be made correctly and well Proportion!!! So the girl that did horrible her name is kayla M. Horrible customer service. I'm going to be calling Corp.
Atmosphere: 1
Food: 1
Service: 1
I had a horrible experience here, I went in there like I usually would and a girl that never makes my sandwiches for me and my partner decided that she was going to make the sandwiches. I'm thinking give benefit of the doubt, but no as soon as she starts dressing the first sandwich (with a bad attitude) throwing the ingredients on the sandwich making it very unproportionate. So I asked her to add an ingredient and a different one as well to even out the mess she was making and she used the bottom of the cucumbers and was just not even caring about the sandwich. So then when she started to wrap the sandwich my tomato slice slid completely off and I asked her if she noticed that it came out, then she lied and told me it didn't and proceeded to open the wrapping and the tomatoe was out of the sandwich so, what does she do? She shoves it literally shoves it into the sandwich.. so for my next sandwich I asked if I could have the other lady dress it for me and then the customers behind me start cussing me out and telling me to leave the girl alone after I told the next worker ( who did amazingly, like she always does) how much I appreciated the fact she cared and was thankful for her doing her job right. So then a man and his wife are cussing me and calling me names. ALL BECAUSE I expect my sandwich to be made correctly and well Proportion!!! So the girl that did horrible her name is kayla M. Horrible customer service. I'm going to be calling Corp.
Atmosphere: 1
Food: 1
Service: 1
11-08-2023I had an absolutely terrible experience at Subway. I can't express how disappointed I am with the overall service I received. It was a series of unfortunate events that made my visit to Subway a complete nightmare.First and foremost, the customer service was shockingly bad. I walked in, and there were two young employees working. They both seemed disinterested and were not at all welcoming. It's as if they were doing me a favor by taking my order. A simple smile or a greeting would have gone a long way, but they couldn't even muster that.To make matters worse, they had run out of ingredients. When I asked for olives, they informed me that they had run out. I was quite surprised, because Subway is known for its fresh ingredients. They grudgingly agreed to make more but did so with a visible attitude problem.This is where the lack of customer service skills really became evident. They were openly disgruntled about having to restock the ingredients, and their impatience was palpable. It's not like I was asking for something outrageous; I just wanted a sandwich with the ingredients that were supposed to be available. It's their job to provide that.I couldn't help but feel like I was a burden to them, and that's not how a customer should be treated. I left Subway feeling frustrated and disappointed. It's clear that these employees need proper training on how to interact with customers and how to maintain a well-stocked store.In summary, my experience at Subway was dreadful. The lack of customer service skills, the attitude of the employees, and the fact that they ran out of ingredients make this one-star review well-deserved. Subway should seriously reconsider its staffing and training procedures to ensure that customers don't have to endure such unpleasant experiences.
Atmosphere: 1
Food: 4
Service: 1
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