It took almost a full hour to get my order. The items were not made correctly and the manager was extremely rude
Atmosphere: 1
Food: 1
Service: 1
Lillian Krapf
The manager would rather argue with you than assure you got your food correctly.
Food: 1
Service: 1
Isaiah Mitcheltree
This location I have lived by my whole life and they constantly find a way to forget stuff. It’s actually impressive how much they forget. It’s like Half way through taking ur order they throw the headset out the window.
Kira Koch
I ordered two bacon bagel meals and two apple pies I waited 30 mins in drive threw in spot two the car behind me got sick of watting and went in to get her money back to be told she could not and had to wait…as we wait for our food we watch 6 cars behind us get there food and drive away…I called the store and the manager Amanda told me that they have new people on the grill and then she just hung up on me..first of make sure u people are comfortable being on there own before u put them there as one of the kids said he only had four hrs of training..after finally getting my food it was wrong so she brought me the right food and before I left I looked to make sure and nope wrong I went in to get what I was missing and Amanda was at the front and she just shoved my bag at me after I complained…she should not be a manager at all she has no personality and no people skills at all…ur customers are to come first I know as I am a manger myself and you should always try to make ur customers happy but she was so rude…please make sure ur employees are trained fully before putting them on there own…just rude customer service…
Atmosphere: 1
Food: 1
Service: 1
Brent Schmitt
We have been waiting for over 30 minutes for an order. I asked what was causing the wait. The manager blamed the new workers and sat there complaining about them instead of helping them. The manager refused to give me her name so she is obviously aware that she is doing a poor job and doesnt want anyone above her to know
Service: 1
Kelsey Tharp
Ive never had a restaurant mess up so many consecutive times.
And your employee with the disgusting make up who told my finance she's stressed and go back through the drive through when we canceled the order and made it for counter she lied to my face and told me to leave?
Ive had soggy nuggest 4 times now. There's flies and the worst service known to man. You mam shouldn't have a job at all and PUT GLOVES ON FOR GOODNESS SAKE, as if your attitude didn't suck enough.
$60 waiting on a refund and more soggy nuggets with whatever was on her hands which are as nasty as her attitude. Ill drive the extra 20 minutes to manitowoc no second thought.
Atmosphere: 1
Food: 1
Service: 1
Monica Koeller
We experienced the worst service at this McDonalds. And this was not our first experience at this store! We ordered 3 sandwiches and a fry and it took 25 min to get the meal, and that was only because my husband inquired about our order and asked to get our money back. No more stops in Brillion, sorry.
Food: 1
Sara Klein
Great job to the workers. We got our food fast and my kids appreciated their fries not being all over in the happy meal box
b Tt
I don’t go to this McDonald’s often, but when I do, they forget my food. They forgot 3 items in my order this evening which is unacceptable. When I called to tell them, no one could answer the phone even though there wasn’t anyone else there at this time of night.
Food: 3
Service: 1
Philip Meyerhofer
Big Mac didn’t have a patty in it… how am I suppose to be big☹️☹️
Waited 15-20 minutes for chicken nuggets and was yelled at by the staff
Atmosphere: 2
Food: 2
Service: 1
Sally Keuer
It's a shame that McDonalds doesn't recognize cash. I was an avid customer who used your app a lot for specials until you changed your app to charge card only. Now I rarely go there.
Atmosphere: 5
Food: 5
Service: 5
Leila Sanchez
ZERO CUSTOMER SERVICE WORST FAST FOOD PLACE EVER MANAGEMENT HAS NO CUSTOMER SERVICE SKILLS AT ALL NO GLOVES WORN ON ANY CREW MEMBERS WHILE PREPARING ORDERS NO Acknowledgement IN THE DINE IN AREA AT ALL ORDERS WERE JUST THROWN IN THE BAGS AND WRONG ORDERS WAS GIVEN OUT TO MULTIPLE CUSTOMERS I WILL NEVER EAT AT THIS LOCATION
Atmosphere: 1
Food: 1
Service: 1
Big Daddy
Believe it or not, this place is a disgrace to the McDonald’s name.
Every order comes out wrong or poorly made.
Wanna be Weekend Manager Lady is lost, dazed and confused at very best. Mostly just rude and inaccurate.
Two visits this week and both missing items and items made horribly wrong.
It took almost a full hour to get my order. The items were not made correctly and the manager was extremely rude
Atmosphere: 1
Food: 1
Service: 1
The manager would rather argue with you than assure you got your food correctly.
Food: 1
Service: 1
This location I have lived by my whole life and they constantly find a way to forget stuff. It’s actually impressive how much they forget. It’s like Half way through taking ur order they throw the headset out the window.
I ordered two bacon bagel meals and two apple pies I waited 30 mins in drive threw in spot two the car behind me got sick of watting and went in to get her money back to be told she could not and had to wait…as we wait for our food we watch 6 cars behind us get there food and drive away…I called the store and the manager Amanda told me that they have new people on the grill and then she just hung up on me..first of make sure u people are comfortable being on there own before u put them there as one of the kids said he only had four hrs of training..after finally getting my food it was wrong so she brought me the right food and before I left I looked to make sure and nope wrong I went in to get what I was missing and Amanda was at the front and she just shoved my bag at me after I complained…she should not be a manager at all she has no personality and no people skills at all…ur customers are to come first I know as I am a manger myself and you should always try to make ur customers happy but she was so rude…please make sure ur employees are trained fully before putting them on there own…just rude customer service…
Atmosphere: 1
Food: 1
Service: 1
We have been waiting for over 30 minutes for an order. I asked what was causing the wait. The manager blamed the new workers and sat there complaining about them instead of helping them. The manager refused to give me her name so she is obviously aware that she is doing a poor job and doesnt want anyone above her to know
Service: 1
Ive never had a restaurant mess up so many consecutive times.
And your employee with the disgusting make up who told my finance she's stressed and go back through the drive through when we canceled the order and made it for counter she lied to my face and told me to leave?
Ive had soggy nuggest 4 times now. There's flies and the worst service known to man. You mam shouldn't have a job at all and PUT GLOVES ON FOR GOODNESS SAKE, as if your attitude didn't suck enough.
$60 waiting on a refund and more soggy nuggets with whatever was on her hands which are as nasty as her attitude. Ill drive the extra 20 minutes to manitowoc no second thought.
Atmosphere: 1
Food: 1
Service: 1
We experienced the worst service at this McDonalds. And this was not our first experience at this store! We ordered 3 sandwiches and a fry and it took 25 min to get the meal, and that was only because my husband inquired about our order and asked to get our money back. No more stops in Brillion, sorry.
Food: 1
Great job to the workers. We got our food fast and my kids appreciated their fries not being all over in the happy meal box
I don’t go to this McDonald’s often, but when I do, they forget my food. They forgot 3 items in my order this evening which is unacceptable. When I called to tell them, no one could answer the phone even though there wasn’t anyone else there at this time of night.
Food: 3
Service: 1
Big Mac didn’t have a patty in it… how am I suppose to be big☹️☹️
Atmosphere: 1
Food: 1
Restaurantji Recommends
Best McDonald's breakfast I’ve ever had. Thanks!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mcmuffin
Waited 15-20 minutes for chicken nuggets and was yelled at by the staff
Atmosphere: 2
Food: 2
Service: 1
It's a shame that McDonalds doesn't recognize cash. I was an avid customer who used your app a lot for specials until you changed your app to charge card only. Now I rarely go there.
Atmosphere: 5
Food: 5
Service: 5
ZERO CUSTOMER SERVICE WORST FAST FOOD PLACE EVER MANAGEMENT HAS NO CUSTOMER SERVICE SKILLS AT ALL NO GLOVES WORN ON ANY CREW MEMBERS WHILE PREPARING ORDERS NO Acknowledgement IN THE DINE IN AREA AT ALL ORDERS WERE JUST THROWN IN THE BAGS AND WRONG ORDERS WAS GIVEN OUT TO MULTIPLE CUSTOMERS I WILL NEVER EAT AT THIS LOCATION
Atmosphere: 1
Food: 1
Service: 1
Believe it or not, this place is a disgrace to the McDonald’s name.
Every order comes out wrong or poorly made.
Wanna be Weekend Manager Lady is lost, dazed and confused at very best. Mostly just rude and inaccurate.
Two visits this week and both missing items and items made horribly wrong.
Do yourself a favor and go elsewhere!
Atmosphere: 1
Food: 1
Service: 1
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